Daily cleaning, installation of cabin HEPA filters on flights from Burkina Faso to Quebec
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Scores according to KAYAK customer reviews
Pros: "Very professional !"
Cons: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Cons: "Very comfortable and well run."
Pros: "As always, Turkish Airlines takes care of their customers with the best service."
Cons: "Seats could have been a little better."
Pros: "The flight attendants were friendly, attentive and efficient."
Cons: "Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service."
Pros: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Cons: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Pros: "Service. Food everting was. Excellent"
Pros: "It was help full"
Pros: "Good service"
Pros: "Specially food service and also boarding"
Cons: "They checked carry on again even you passed from the counter I felt very bad about this"
Cons: "Flying out of the Istanbul airport was horrible."
Pros: "We made it in one piece"
Cons: "Flight was 4 hour delayed while passengers were on the plane. There was no communication whatsoever. Once we left, tv and entertainment along with WiFi were never working during the flight. Very small and uncomfortable plane."
Pros: "The eggplant/beef dish was the best food I have ever had on an airplane. Staff were pleasant and efficient. Wide range of movies, etc, available"
Pros: "The food, crew & entertainment system"
Cons: "The flight was delayed over two hours causing great stress and worry about missing our next flight, which we did. As there were many of us on the neit flight also I wonder if any effort was made to hold that flight for us."
Cons: "Worse customer service"
Pros: "Food and entertainment were good."
Cons: "Ground staff very unhelpful and arrogant. Wanted to upgrade to business class and the representative who served me was very rude and unhelpful. Boarding was through buses which was inefficient and messy. My trip was 11 hours of flying time. Economy seating is super tight and legroom awful. For long haul flights they must be more generous in terms of seat size and legroom."
Pros: "Crew was friendly and helpful. Would choose Turkish Air again."
Cons: "Lost one of our suitcases. It was left in Istanbul and didn’t make it onto our connecting flight to Sofia."
Pros: "Delayed for 4 hours"
Pros: "Services and quality of food"
Cons: "Bit warm the plane"
Cons: "Good. Staff were courteous"
Pros: "Timely departure and arrival. Excellent landing. Helpful crew."
Pros: "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Cons: "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."
Cons: "bus service to the plane"
Pros: "Finally got a vegan sandwich that saved my life after the 13 hour flight before this one!"
Pros: "the crow"
Pros: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Cons: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Pros: "I like Turkish airlines. I was able to go on a City Tour and try Turkish cuisine provided by the Turkish airlines. I wish you distribute loqum (Turkish delight) on board like you did couple years ago. Turkish, you are the best! Thank you!"
Cons: "Weeks before the flight, Turkish Airways denied giving me a seat. In the day before the flight their on-line computer system did not recognize my ticket number all though it has for the previous three legs of the ticket. When I arrive at the airport I was told the flight was over booked and giving a stand by boarding card. There were about 15 of us with stand by. Only two were denied boarding. Although they did not say so it was clear it was because it was a Kayak reservation. It took 3 1/2 hours in Istanbul airport to get a boarding pass on the next flight. I spoke to eight Turkish Airway representatives. None of them were helpful. Each shifted me to another office elsewhere in the airport without giving me clear direction. Apparently the issue was that they did not want o pay compensation although I never asked for this. In the final office back outside passport control I said I was looking for a boarding pass not compensation.. They gave me on on the 6:10 pm flight and had me sign a statement that I had received 600 Euros in compensation. When I arrive at JFK, my bag was not on the flight. They say they will deliver it today."
Pros: "The airline crew excelent"
Pros: "Very nice flight attendants, the movie selection is good. They also provide a nice pillow and blanket in coach."
Cons: "The plane was older, I had difficulty reclining my seat, the flight attendant had to help me, the seat across the aisle from me was broken. Several customers on the flight were crabby and difficult, I think all the crowding makes them like that. Just a fact of airline travel."
Pros: "Excellent Service & On time Schedule"
Cons: "Istanbul Airport Rest Rooms were not clean"
Pros: "It was my first time flying with Turkish airlines. I was surprised that economy class was treated like first class in other airlines. I felt like a queen! The food was just unbelievably good (usually I'm not excited about food on planes). I can't imagine what experience you get in actual first class then. Great job! Please, never change it!"
Cons: "The boarding starts an hour before departure. It's overkill. But if it makes you do your job the way you do, that's awesome."
Pros: "Enjoyed the long flight with warm hospitality"
Pros: "Nothing in particular"
Cons: "The food service was really bad. Not happy with the meal choice."
Cons: "Choices were between a meat dish and a pasta dish. I choose the pasta, which was an unintereesting, bland glop in a cheese sauce. Lttle favor, and less nutrition. More importantly, it was the same choice provided for both lunch and dinner. Bring"
Pros: "The lounge was great"
Cons: "They lost my bag for 4 days while i had a 7 hour stop over meaning they had sufficient time to arrange for it."
Cons: "Boarding was "like a bar fight. After business clase call, they didn't even call star alliance etc. There was h"
Pros: "the crew was very nice and helping... everything went like clock :) was excellent... i got to early to the airport but overall it was great flight and i enjoy it the crew was very nice.... also to see the plain chef in the boarding is genius"
Cons: "nothing all was good"
Cons: "Paid £400 as penalty for being late for the first portion of the flight, although I wasn't going to miss my connection since the layover was over 10 hrs"
Cons: "I'm very upset with the airline ... I filed a claim money back through the policy ... I do not presented to outbound flight because I had lost my passport ... However, buy another ticket of plane in the same airline and when I wanted to take my return ticket was told it was canceled and I had to buy another ticket plane ... very bad."
Cons: "The plane wasn't very full and my wife and I had 3 seats each to lay down and sleep on the long transatlantic flight"
Pros: "Entertainment was great"
Cons: "Lack of leg room; lack of air flow during entire flight and seats could adjust their own."
Pros: "Most things about the flight were great. The staff were friendly and I really appreciated the friendliness toward our four boys."
Pros: "It was nice and easy trip to USA and back home to Moldova. Crew was attentive and helpful. Food was good and plenty to drink."
Cons: "It was red eye, and the light in the cabin did not turn off for a long time."
Pros: "The turkish delight was great and the personal TVs were nice. The choice of shows to watch was good and the hot towel was a nice touch. I also liked the bag of goodies like a toothbrush and eye mask. Very nice."
Cons: "The crew was not super friendly, however, they got the job done."
Pros: "The food, the hotel vouchers, the staff, the plane. I love everything about Turkish Airways"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Horrible food"
Pros: "Yeah Everything well organized"
Cons: "I believe so"
Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Pros: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Cons: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Cons: "New variety of food"
Cons: "Thé qualité officielle the images"
Pros: "Amasing crew"
Cons: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Pros: "The schedule and timing"
Cons: "The airport, some of the crew, the aircraft seats, the entertainment system"
Pros: "Staff were friendly and seats in business were super comfortable."
Pros: "Good crew, as usual with Air France."
Cons: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Pros: "The crew was nice and the seat comfortable."
Cons: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Pros: "Food and wine. Entertainment."
Cons: "Sat closer to water closet. Maybe more air freshener in there."
Pros: "Crew was very friendly. Food was excellent"
Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Cons: "boarding wasn't good."
Pros: "It was only 2 hours"
Cons: "Small plane, no movies"
Pros: "Over all pretty good for price."
Pros: "Good quality flight"
Cons: "But delayed and lost baggage"
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Pros: "It was on time"
Cons: "Hard seats Boarding was 35 min delayed"
Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."
Cons: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Pros: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Cons: "I just expected better toilet bag for business but what was given out was just basic."
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pros: "Plus seat was good. On board crew was nice."
Cons: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "It es a good flight back"
Cons: "Items missing on duty free purchases"
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Pros: "The check in process was much better in the CFG airport than SFO. Very organized."
Cons: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."
Pros: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Cons: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Pros: "Flight arrived safely."
Cons: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Pros: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Cons: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."
Cons: "Late...delayed from algiers"
Pros: "The fast boarding."
Cons: "The long wait without the air conditioning until our slot in the takeoff list became available."
Pros: "Boarded 45 minutes late, and then sat in the plane for another two hours before take off due to a problem with the lie computer. Would have been better to spend that time in the terminal and given credits to buy food, etc. My seat was a regular seat (non exit) and the seat did not recline properly, the USB drive was broken, overall the plane felt unmaintained. The crew was friendly and food was good but I felt not enough was done to accommodate the extra hours we had to wait on the plane."
Pros: "Warm and elegant service"
Pros: "Professional and helpful crew."
Cons: "Food - two meals, one "hot pocket" item in each. Was not good. Noise level in the back of the plane from engines, very loud. Difficult to hear with headphones, volume very very high. Tray table was difficult to latch, recline feature of seat did not hold in place, bounced."
Pros: "Great service by attendants Spoiled us with food"
Cons: "Not easy to find reader boards at Paris airport. Also security almost made us not make connection"
Pros: "Good customer service"
Cons: "Plane a little dirty"
Pros: "The crew was very nice but the seat is very small and the TV was broken, also the flight was delayed and we had to take a bus to the plane which was very unconfortable"
Cons: "the seat should be wider"
Cons: "Lost my luggage, didn't care, luggage poorly manipulated."
Pros: "Royal Air Moroc is a quality airline. Service oriented and professional gentlemen serving onboard. The 787 Dreamliner is a nice aircraft to fly in and the inflight entertainment and flight map were of high quality. My checked bag arrived expeditiously on both sectors."
Cons: "On the regional side, the customer service agents do not make gate announcements informing passengers that the flight is boarding. On both domestic flights, the CSR’s just yelled out that the flight was boarding...in Arabic. This was a source of confusion."
Cons: "We were delayed 5 hours in Casablanca without notice or explanation it was an officer who shared anonymously that the baggage handlers were on strike"
Cons: "no communication about delays. lost my luggage. Left JFK without the kids strollers, car seat, and bags!"
Pros: "Plane was decent enough"
Cons: "Nightmare at boarding: The agents did not control the boarding process. Business Class was not allowed to board first, it was a total mess."
Pros: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Cons: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Pros: "Nothing , the flight was overbooked and they did very little to fix it"
Cons: "We were sent from terminal to terminal and we are now on a flight with Alitalia today"
Pros: "Service ,staff"
Cons: "Leaving on time would have been better than 1.5 hours of delay. The food was poor. When I checked in online, the airplane map was totally different from Imthe plane we boarded. So selected a seat with no rows in front of me and I unded up with normal rows."
Pros: "Plane had plenty of space, had 3 seats to lay down and sleep Brought my own food, was good decision Smooth flight"
Cons: "Personal TV broken, limited communication during delay at gate and before takeoff."
Pros: "They were helping an elderly like it was their grandma."
Pros: "Large space between seats"
Pros: "We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home"
Pros: "The staff was very emphatetic to our situation as we were traveling with the groom for his wedding. They tried all they could but unfortunately due to the lack of operational control, were unable to get us to our destination on time. Provided us with vouchers and free stay."
Cons: "With little to no explanation, our flight was delayed nearly 4 hours which caused to miss our connecting flight to Egypt. Apparently, there was only one plane in floatation. We missed our connecting flight, next flight was the next day at 9 pm as they only have one flight that goes to Egypt daily. Would not suggest this airline if you need to meet certain deadlines. They compensate with food and vouchers but that isn’t sufficient when you need to ensure your on time for a wedding!"
Pros: "Flight was very comfortable, and short we got there in less than 7 hours. The staff was friendly"
Cons: "Everything, the crew the service the food. Very bad airline .I wil will be er recommend or use again"
Pros: "Boarding and take off were painless with out any discomfort."
Cons: "No vegetarian meal was available on the way back from Casablanca to NY. The media (videos) available were of a very poor choice."
Pros: "Crew was excellent"
Cons: "Royal Air Maroc should revise the state of their seats (comfort) and especially boarding time (always on delay)"
Pros: "This particular flight was fine. Royal Air gives a sense of being unreliable overall, though."
Pros: "It got me safely to Casablanca"
Cons: "Very small aircraft, no space and filled to capacity. Could not even get up to walk and stretch, essential for such a long flight. Very uncomfortable. My entertainment system did not work, staff tried rebooting, still didn't work. Their answer? Go to another seat, BUT the plane was full. NOT HELPFUL."
Pros: "Not happy"
Pros: "Dreadful sandwich on Ouag-Casa flight and porly trained brusque and slightly aggressive young male steward."
Cons: "See above"
Pros: "The entertainment system was good, with many choices. The service was okay as well."
Cons: "We started boarding late at Casa's airport and then it was done in the messiest way possible with no row calls. It therefore lasted much longer than it should have and we left late, as we often do we RAM."
Cons: "late boarding. no info for reason for late departure offered. crew on the counter rude"
Pros: "New airplane. Great service. Great Food. Ontime."
Cons: "Royal no good since they keep my money i paid for my ticket because I didn't show up at the airport by accidentally that I been sent in different airplane! They cancelled my name on the board for go back home and they said I have to paid again since They' won't t refund my money I had to paid again to return back home! very poor customer service No Cap closed for me to read English and staff was rude!"
Cons: "Nothing .!!"
Pros: "Nice flight with excellent comfort in business class"
Cons: "4 hours without no prior information before reaching airport. Received alert thru TripIt and couldn't reach for confirmation RAM in WDC, New York and Casablanca. Another funny story, I spent more than 10h in the more than busy business class lounge because when sent to Sky Atlas a very impolite lady told me that me that I have to go back to the airport as there was no room and she informed the housing service on that. Will avoid from now when possible to flight with RAM. SORRY!!!!!"
Cons: "The staff on check in counter very bad attitude and liars. I arrived 11 Am and they told me the check in close for this flight AT910 which supposed to fly at 12:15pm so they closed the check in before departure time by 1 hour and 15 minutes. But after givening one of the staff 200 MD the let me check in."
Cons: "Service sucks! Reliability is zero! Lies and deceptions! Tried them in 2012, 2014 and this year 2017 and it only gets worse!"
Pros: "Will not know until I take the re-booked new flight"
Cons: "Being re-booked on a flight that left 32 hours later; because my first RAM flight from Madrid was 4 hrs late departing causing me to miss my flight to JFK. RAM re-scheduled us on an RAM flight that left 32 hrs later necessitating a stay at an airport hotel that we received vouchers. When the first flight was late leaving in Madrid, I requested that they re-book us on a Flight from Madrid to JFK via TAP thru Lisbon, British Airways thru London or Aur France thru Paris. They said they could instead book us on an RAM flight that night from Casablanca to JFK. It turned out that that flight was full and the next flight on 8/17 was also full therefore we were booked on a flight that departed Casablanca at 20:30 and arrived at JFK at 1:05 early morning. They said they could not give us a voucher for a hotel near JFK and we would have to take it up with their agent at JFK. We should also be re-imbursed for our transportation from JFK because we lost our ride home from JFK because of their change of schedule."
Pros: "The eventual flight the next day was perfectly satisfactory in terms of food, service, and entertainment."
Cons: "I was involuntarily transferred to a flight the next day, with no warning (I was not told until I reached the boarding desk, after I had already waited for three hours since the flight was delayed). It was a stressful experience and I do not understand why the usual steps of asking for voluntary transfers and offering compensation were simply skipped over."
Pros: "Lost luggage and no help"
Cons: "Lost luggage and no help"
Pros: "Staff be friendly."
Pros: "Comfort Crew"
Pros: "It landed about on time"
Cons: "Boarding was late, the planes were disgusting and the food was almost as bad as the plane"
Pros: "Extra leg room. Technology for the movies/tv is much better -- can stop and start movies whenever. No fee charged to watch them! Very nice flight staff. New airplanes. Offered pillow, blanket, 2 meal services on both flights."
Cons: "Need ice! And also -- carry on luggage fees or extra bag fee is ridiculous. $150! That would be a reason not to fly the airline. Need to reduce this to $50."
Pros: "The staff and the food was good"
Cons: "It was 4 hours delayed. I have a toddler and I'm pregnant so it was a horrible experience for me unfortunately."
Pros: "Newer Boening 787 dreamliner. Didn't crash."
Cons: "Horrendous service! Miserable checkin process. Harassed by security. Horrible!"
Pros: "The weather"
Cons: "All but the weather"
Pros: "The plane was at a comfortable temperature throughout flight."
Cons: "AirMaroc provided midocre service. The plane was old and outdated. There was ABSOLUTELY NO in flight entertainment. They had the big TV screens hanging from the top of the plane but no movies were played (on the way there and back). They changed my flight time twice from when I bought the flight to when I left, which disrupted my whole travel planes when arriving to Montreal. In addition, the night before my departure they emailed me stating that my flight had been canceled. When i called costumer service, they stated that they had no idea what I was talking about. The company is disorganized. The plane was full to capacity and as a result my whole party (5) was not stead together nor were there any attempt to fix that for us even when we asked several employes. Overall, i would not fly or recommend Royal AirMaroc"
Pros: "The food was amazing and the staff was very friendly."
Cons: "You couldn't use your phone, even on airplane mode. I had movies I downloaded that I wanted to watch."
Cons: "Airlines' representative (Moroccan male at Beirut airport) was shouting at a lady with her kid at Beirut Airport. It was my first time to witness such an unprofessional behavior from airline's staff."
Pros: "The loading from the back of the plane was brilliant! The timeliness of the flight was nice! Staff was friendly and polite. They were very efficient & effective!"
Cons: "The food options were given as couscous or veggies but their was no specification as to containing met or what kind. Any entertainment whatsoever would be better for longer flights. The seats could be in beter repair and cleaner."
Cons: "We missed our connection, and then when we tried to re-book our flight for the next available one, the employees at the counter were super rude and unprofessional. When we went to pay for the new flights, the credit card machine wasn't working, and we had to pay in cash. We didn't have that cash, and we had to go withdraw it from an ATM which charged us huge fees. We were very unhappy with how Veuling handled this."
Pros: "The Tunisian Airlines employee told me that there was a problem with this ticket and that me had to buy a new ticket. Now how do I recover my money?"
Pros: "Literally nothing"
Cons: "1h30 delay..."
Pros: "Clean plane, good captain. Quiet."
Cons: "Did not update flight status on board, flight was 2.5 hours late."
Pros: "The flight was average."
Cons: "The mechanism to receive baggage at check-in broke during check-in. I waited 50 minutes in line for them to fix it. This was not acceptable as there were many other check-in counters not in use that the Tunisair staff could have moved to at the time."
Pros: "The timly departure"
Cons: "Only one bathroom was available"
Pros: "The Hospitality of flight attendant"
Cons: "Poor toilet facility"
Cons: "Flight was about 2 hours late arriving Seats were original and well worn . Most of the crew was stern ..only one was friendly. Food was okay but bread and mini quiche were very dry"
Pros: "The fact that it’s a direct flight."
Cons: "The poor treatment of business passegers : 1/ same boarding than economy class passengers 2/ absence of spécial tag for luggage 3/ delay in luggage delivery"
Pros: "The flight attendant got me milk for my coffee"
Cons: "Lined up as instructed by rows. An hour later we finally boarded (no announcement at all as to why) and they took lowest row numbers first. Complete mess, longest and most disorganized boarding ever."
Cons: "Check in was unable online."
Pros: "Crew on the flight were nice and efficient"
Cons: "Flight was delayed ‘20 min’ aka 1h30. They had us board and get off because the plane ‘wasnt ready’. I’m skeptical that they accidentally boarded the wrong passengers bc right after, a different group boarded on the same plane, destined for a different continent. The crewmember in the airport in charge of communicating with us would walk away for 20+ min when passengers asked questions. I do not recommend this airline."
Pros: "Nice staff"
Cons: "Not on time, bad food and no entertainment"
Pros: "Flight attendants and captain did an ok/good job."
Cons: "There was a 3 hour delay. The plane was disgustingly dirty, old , seats were abused and torn, gum stuck in seat pockets, A/C system releasing white air that looked Like white gas...for a full price ticket I would le expect a normal plane not a warn down machine..."
Pros: "Smooth flight, good service on board"
Cons: "Departure delayed by 1 hour and 40 minutes"
Cons: "Unable to Change meal into vegetarian"
Pros: "The food and choice of entertainment was ok."
Cons: "It was so hot in the plane, I was sweating and had to go several times to the back of the plane to get a bottle of water. Unfriendly personnel no notion of good service"
Pros: "Our flight was at 17;00 and when we check in our luggage’s it’s shows a delay on the screen till 18:55 which we understood but they change it again to 17:30 without any announcement or information and we used to miss our flight, fortunately my kid shows on the screen the changing and we could board"
Pros: "We arrived"
Cons: "Initial delay from 7:30am to noon. Then, to arrive at airport and see the plane was delayed even longer, until 2pm. Older aircraft, stained seats, and on the return we bounced round quite a bit."
Pros: "الكرسي واسع"
Cons: "الطيارة مو نظيفة، و ما في نظام ترفيهي"
Cons: "Boarding was a mess. Take off was late."
Cons: "Flight two hours late"
Pros: "The airline actually served 2 meals on a 3 hour flight."
Cons: "The seats were torn up and they didn't seem to screen well for the exit rows. I was placed in one and I don't speak Arabic or French. The meal was bad, but I was impressed to have been served one at all."
Pros: "Liked nothing to be honest"
Cons: "Traumatizing experience. It actually made me cry, The food was bad, the plane was three and hours late. The airport was terrible. Will try to avoid going through this airport for the rest of my life. The Tunisian guys were harassing and hitting on me. They took off the plastic wrap of my bags."
Pros: "Leaving on time, which doesn't often happen with this route and airline."
Cons: "NO SAFETY DEMONSTRATION. I've never been on a flight without one, till today. A uniquely unappealing meal. No milk or even powdered milk for coffee. When you ask, they say they'll bring it but don't. Waiting an hour for luggage because there's a "shift change" - this despite several arriving flights."
Cons: "Seats were lousy , no entertainment, food presentation was lousy as well as the taste ."
Pros: "Full meal provided on just a 1 hr flight!!"
Cons: "The aircraft was an older model...did not have the ameneties of current passenger aircrafts."
Cons: "Seats were dirty. Mold on the seatback behind the tray table."
Pros: "It's very nice thanks"
Pros: "Not a single thing."
Cons: "The plane was late arriving so we were late leaving. Literally the most disgusting and dirty plane I've ever been on. Horrible "food"."
Cons: "Late. Late. Late. For little reason."
Pros: "Flight attendants were pleasant"
Cons: "Delayed...again. Filthy plane that is falling apart. Hate flying Tunis air."
Pros: "Polite flight attendants."
Cons: "Always delayed. Staff unknowledgeable. Terrible customer service."
Cons: "Ten minute flight time change, 1 hour flight time change.....but 3 hours!! Good grief. What if people have connecting flights? What if people actually have somewhere to be on time? What if people have a schedule to adhere to? Oh well, tough luck Tunisair won't get you there on time!"
Cons: "All the flights were delayed at lease 1~2 hours."
Cons: "The flight was delayed by 3hours. Nobody gave us any explanation, nor did we get any excuse from any one. The crew did not apologize neither or at least say they were sorry for the delay. As if it was completly normal for them! After this we had to wait one hour for the lugage to be finally distributed on the rolling carpet. And again zero explanation nor apologies. This glight costed 200eur for a one way flight that lasted 40minutes between sicily and tunis. This company is a shame for the country!"
Pros: "The flight is over"
Cons: "An hour late taking off and Tunis airport was a NIGHTMARE - overweight baggage charges not able to be paid AT checkin desk. Have to go across airport and line up at cashier's and then come back to checkin. Ridiculous arrangement. Same with 'exit stamp' for residents. Queue up at immigration - get to window - told need stamp costing TND 60 which can only be bought at one of the banks out the front of the airport (for cash). No bureau de change through security for changing Tunisian dinars and cannot use these at duty free Then departure lounge was suddenly changed at last minute Then at departure lounge entry was at a snail's pace as there was no X-ray machine and security was hand checking every single piece of carrying luggage and patting you down (with the male security guard watching the female security guard do this to female passengers, with interest - yuck) Landed late No understanding of, or interest in, special dietary requirements (on board staff) - mostly my fault as I had forgotten I needed to let them know before that I was vegan - but there was little interest or sympathy from the cabin crew. Indeed they said they said something like they sometimes had extras for themselves and they'd check - but then forgot about me. Did they not have them or wat them thrnsrlves? And then going to the bathroom all the cabin staff were sitting/standing in a circle, chatting and laughing and in the way of opening the bathroom door which was awkward for me and unprofessional of them. There was no suggestion of any radio or movie on board. I would NOT fly this airline again."
Pros: "While the staff were friendly, not enough was done to assist our connecting flight"
Cons: "The flight was delayed by over 2 hours so we missed our connecting flight in Vienna. We asked on several occasions for Austrian Airlines to contact the gate but when we landed TunisAir ground control told a fellow passenger they were unaware. It was only a member of staff from Emirates who assisted us"
Pros: "I like that Tunisair made an exception and checked me in and let me get on the flight even though there was only about 40 minutes left for my flight. That's because as it I only was supposed to have 1:20 minutes between my flights. I didn't know I had to change terminals after arriving in ORYC didn't know I'd have to go through security again, two customs (one to get in and one to get out), it was pretty wild, have no idea how I made it. My bag didn't make it, of course."
Cons: "My baggage never arrived. And you have to go pick it up, they don't bring it to you after it turns up. Creates a problem when you are staying in Hammamet but landed in Tunis."
Cons: "3 hours delay"
Pros: "Non stop flight. It takes only 1:45 minutes"
Cons: "Almost everything"
Pros: "Flight was 4 hours late. Communications were non-existent. Steer clear"
Cons: "What did I like? Nothing. The loung is also the worst I've been in. And I've seen some."
Pros: "Boarding was quick; crew was pleasant, as were check-in staff."
Pros: "The food and welcoming crew"
Pros: "Nothing in particular, the crew were nice."
Cons: "The fact that the flight was twice delayed by a day. This caused extra expense for 2 more hotel nights In Nice and also a fee to change my connecting flight. Also there was the inconvenience and stress involved not to mention the extra work of friends in Abidjan to go twice to change my ticket for my connecting flight. And then after all that my luggage did not arrive with me. So I had to go on to my final destination without it and I'm borrowing clothes to wear. When I asked at the Tunisair counter about some sort of recompense for all the trouble I received a very unsympathetic and unsatisfactory answer"
Pros: "They must fly to everywhere on the world so they deserve more ways to fly"
Airlines flying from Burkina Faso to Quebec have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Burkina Faso to Quebec
Masks required on board, masks provided on flights from Burkina Faso to Quebec
Social distancing seating
Middle seats unavailable to book on flights from Burkina Faso to Quebec
Testing for antibodies, testing for symptoms for flights from Burkina Faso to Quebec
Waiving of change fees. Search flexible flights from Burkina Faso to Quebec