Pros: "The crew was very profesional . Our fly was safe and on time."
Cons: "Maybe variety of good movie could be better ."
Cons: "The flight was delayed an hour, this happens frequently when I travel on LOT"
Pros: "Nice crew and smooth landing"
Cons: "The flight was delayed"
Pros: "yes yes excellent"
Pros: "Roomy, offered water"
Cons: "Food selection"
Cons: "They lost my bag!"
Pros: "New gate number already established on the live update screen while printed still with old (three flights in three weeks - same airport/airline ad same story). Crew misinforms about the gare number too. Very confusing for the 75-year-old. Luggage lost, entertainment poor, plane late"
Cons: "people were nice, other than that logistics poor so work o every aspect"
Cons: "The plane was so hot!"
Cons: "At least one free drink on international 2 hours flight would be fair."
Cons: "The flight was canceled without notice."
Pros: "Movie selection, games, food, dreamliner plane"
Cons: "Legroom, seat comfort"
Cons: "The boarding and flight were late"
Cons: "Very Intensive and very cold ventilation!"
Cons: "It was horrible. They canceled my flight so I couldn’t go. They have stolen my $$$ :("
Pros: "It took me to Warsaw"
Cons: "Very small, uncomfortable plane. Late."
Cons: "Departing flight left 2.5 hours late. Missed my connection. No one from LOT met us at the connecting airport to explain how our transfers would work. Airport security at the connecting airport bounced us back and forth a few times before deciding we should enter the transfer terminal and hope someone from LOT was still on duty. LOT put us up in a hotel overnight and booked us on a flighty the next day. The hotel was 1 hour drive, 50miles, from airport. I reached my final destination 13 hours late."
Pros: "Food best airline food I have had in a long while."
Cons: "Checkin...they charged me 120USD for 2nd bag because my roll on was 3kg over. I then see all the carry on other people had was ridiculous. I got delayed by 30 odd hours 2 weeks ago by Lot airlines with no compensation, I then get charged extra 120...."
Cons: "The flight was 2 hours late and the gate staff was with zero information. And then - we started to board finally and I had no seat! I had paid in advance for two seats next to each other for myself and my boyfriend and they moved me to another seat and then said to bad, complain to polish airlines! We were sitting there for 2 hours and they couldn’t come and tell us they were moving me, they just separated us and said too bad?"
Pros: "Not at all"
Cons: "My brother in law lost his connection flight to Bucharest. The flight was 1 1/2 hours late. They don't know what they're doing"
Pros: "The multilingual, very professional crew is one of the best we've traveled with. All of them are willing to help, accommodate, which was extremely important for us due to my husband's medical issues. Much obliged."
Pros: "Normal in-flight service but nothing special."
Cons: "Small plane."
Pros: "Great crew"
Pros: "Got me there."
Cons: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Pros: "The crew was pleasant"
Cons: "there was a lack of communication from the very beginning about the flight delay and then the automatic rebooking of my connecting flights to Kraków. Lot didn’t send out delay messages and I wasn’t informed at the airport either when I checked in."
Pros: "The plane was pretty spacious, and there was ample leg room."
Cons: "I have nothing specific to mention which I disliked. It was a pleasant plane ride overall."
Pros: "In Frankfurt it went through Lufthansa and the extra suitcase costed me $40 more as I’ve been told on the LOT website. Paid €107 where the web page of lot said $75"
Cons: "After check in luggage I had to wait one hour to take care of the luggage price so I get my tickets. All this should have been do e before without going to different counter. Also I didn’t liked that I had to check in on the automated machine."
Cons: "I booked a flight from Los Angeles to Kiev and all my flights were cancelled. I had to spend 5 hours on the phone to fight for my refund. On the way going our plane got cancelled at the airport..It was impossible to rebook...they care nothing about their passengers."
Pros: "Plane is comfortable"
Cons: "Crew is not very friendly. Security personnel downright rude"
Cons: "You canceled my flight and I spend 200 $ in Warsaw overnight"
Pros: "The flight was fantastic! LOT is ROCK! Thanks much!"
Pros: "Service in business class."
Pros: "No delays, nice stuff."
Cons: "There was nothing I did not like."
Pros: "You didn't confirm You sent me a message something was wrong with my reservation!! I purchased new ticket!!"
Pros: "Also very punctual."
Pros: "No delays nor complications"
Pros: "There was an incident with a passenger. He had an emergency and the plane went back to Berlin and got him an ambulance. From my point of view, if it wasn't for the Doctor (passenger) on board, he wouldn't have made it. It could've been anybody, even me or my friend traveling with me so, Great job! Congratulations to the Pilot and all the crew!"
Cons: "WE tried to Check in online and it gave us a bit of trouble. I think it was because of the connecting flight, it kept checking us in to the second flight but not the first one."
Pros: "low cost service was good"
Cons: "It's nice when an airline overbooks a flight."
Cons: "Flight was cancelled 1h prior to schedule, as people were already checked in at the gate. With no advance warning or explanation. " Awesome" experience. Do NOT fly LOT."
Pros: "I would not give 1 star. 0 if possible!"
Cons: "Because of loosing our connecting flight in Warsaw (due to weather...I think, it was never explain to us why our first flight had a 3 hour delay), the boarding staff was very helpful finding us a different route. Well the flight from Warsaw to Berlin, operated by LOT was horrible! No snacks no drinks, not even water on a 2hour flight! Shame on you! I had my wedding gown with me and I asked one of the crew members to put it in one of the closets design for this. And in a broken English she told me 'ya there is a problem' and she showed me the closet, it was full with the crew luggage :( We ended up laying the gown on one seat that was empty! When we arrived at our destination and picked up our luggage we noticed that they broke one of the wheels. Overall very ugly experience with LOT!!!"
Pros: "Friendly professional crew. Clean aircraft. Very good ticket price."
Cons: "Hard to check in online from hotel in Munich. Hard and confusing where and how to check in at Munich airport and very time consuming. Having to pay $20 per bag but not at the check in counter but at another counter and then at the gate counter being call up to get checked that we did pay the $20 for the bags. Made me feel 3rd class."
Cons: "You sold me no lagge ticket, and than charged extra"
Pros: "short. smooth flight with no issues"
Cons: "all good"
Pros: "Smooth and easy boarding and deplaning"
Cons: "Nothing, short flight"
Pros: "Cabin crew were at least apologetic after the delays and shambolic boarding process (see below)."
Cons: "Chaotic flight that was delayed due to overbooking and the failure to deal with it in any competent way. An apparently overbooked flight led to a cascade of errors - there seemed to be a total breakdown in communication between the gate/services team and the ground crew, etc. as to where the extra passengers came from and what could be done with them. They even admitted to their being many misunderstandings among the LOT staff themselves as they struggled to rectify the situation. The worst outcome was that we got trapped in the bus, right outside the plane, for 30 minutes. They had sent us to board while back at the gate they were still arguing over who should actually be on the plane. During this time there was no sign of the cabin crew at all. After 10 minutes or so the driver left to go and have a chat with some of the ground ops team and we were left on our own as the windows steamed up and small children started to cry. The whole thing was an appalling exercise in miscommunication - both between staff themselves and between staff and passengers."
Cons: "We were bused to the small older plane and it was raining steadily."
Cons: "Seats were too small."