My recent Air France flight from Paris to Toronto was a genuinely pleasant long‑haul experience, marked by strong service and thoughtful touches throughout the journey. The boarding process was orderly and efficient, with only a short wait before passengers were invited to step onboard. Everything moved with calm coordination, setting a positive tone right from the start. Once in the air, the inflight crew truly shined. They were warm, friendly, and consistently attentive without ever feeling intrusive. Their professionalism and upbeat energy made the cabin feel welcoming and well cared for. The meals and overall service were very good—well‑timed, nicely presented, and satisfying. Air France’s reputation for quality inflight dining held up, and the crew ensured that drinks, snacks, and small requests were handled promptly. I traveled in a business‑class pod, which offered excellent privacy and comfort. The seat itself was spacious and well‑designed, ideal for both resting and working. The only minor drawback was that the pod felt a bit warm when fully closed, but it wasn’t enough to detract from the overall comfort. Overall, this Air France flight delivered a smooth, friendly, and enjoyable experience from gate to landing. The combination of efficient boarding, exceptional crew service, quality meals, and a comfortable seat made the long journey feel easy and well supported.
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
They lost my baggage and I still have not got it back. Disgrace
Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.
The line at boarding was not well organized and managed
A couple of minor delays in boarding but very professional and efficient staff.
I paid extra for a seat with more leg room but they changed the plane and found myself in an ordinary seat. This is expensive at 50€
Spacious and clean aircraft. Good food. Economy will always be squeezed but thankfully I had an aisle seat for stretching exercises. Good selection of movies, particularly Spike Lee joint.
Unfriendly, 8 hours delayed, no lounge access even flying business. Don’t fly Brussels
I didn’t like my seat in my return flight from Montreal to Orlando at all; considering I paid extra for better seats. That middle seat was cramped up way too much.
All great. Very efficient. Good emails that kept us in the know
That was a short flight by the only time I could actually sleep
This was absolutely one of the worst experiences of my life. I came to Europe for a 2 week trip and the airline was probably the most disorganized airline I’ve ever seen in my life. They lost my luggage. I had tracking on it for just such an occasion and told them EXACTLY where it was in the terminal and they somehow failed to get it out on the flight that night, since we were leaving for Switzerland the next day there was no way they would get it to our hotel in time. Seriously, take another airline at any cost. It’s not worth whatever you pay…you’ll end up paying a lot more in the end. My medication is in the bag and I can’t get to it and don’t know how I will get it.
I missed my connecting flight due to long lines at security and immigration. Need improvements
I felt the overall quality of the plane and food service was less than that of their partner airlines, United. An example was wine was served in paper cups in premium economy class. There was no real silverware, napkins or a welcome kit other than a pillow and blanket.
Boarding time was a bit slow causing the flight to not leave right at 5 pm,but other than that it was fine.
I like the frequent mails we get when there is an update. Please keep it up
My flight was delayed My connection was almost missed. My bag was lost My valuable items get damaged
The best thing about the flight was the cabin crews in the business class. The young Asian lady was just fantastic!
Awful, I was bumped from my buisness class seat because the airline decided to forfeit my seat to a pilot and stick me in the very back of the plane. My flight was delayed by an hour, boarding took an extra 30 minutes longer then it should have, and the in flight entertainment system was broken for my entire flight. I have yet to hear from Air Canada with regards to a refund for my ticket so in total I'm down about $1400 dollars for my tickets. Moving forward if I can avoid using Air Canada in the future I will be doing so even if it costs me extra money.
Unfortunately, my experience with Air Canada was not as great as I had hoped. The flight attendants were not very friendly or welcoming, which made the overall experience less pleasant. I expected better customer service and a more positive attitude from the crew. I hope Air Canada takes this feedback into consideration and works to improve the passenger experience.
The couscous wasn't good, and neither was the salad.
Flight was late missed our connection to Indianapolis no hotel rooms really difficult finding a room hope to be in Indianapolis one day late and multiple flights to even get there.
Kept me waiting for hours with the excuse of aircraft needed to cool down and then cancelled.
The flight was on time. The seats were ok and the Indian veg food was good. Overall good experience.
First time flier on Air Canada and absolutely loved it. Everything was so clean. Friendly staff. Easy boarding.
Fine and uneventful I got to my destination safely No inflight entertainment Seats are not very comfortable
They canceled my flight and they haven’t reimbursed me yet.
Improve food quality and clean the seat . Bathrooms not clean
Stay away at all cost! Late boarding, late departure, inoperable seat controls and entertainment screens, very rude cabin crew,
Awful. Seats on this Dreamliner really uncomfortable with broken tables. No food selection availability in business class. Poor service. No engagement senior flight attendant spent more time applying make up then speaking to her guests. It appeared that the right side received a different level of service to the left when there were only 8 people. Worst flight I have ever had. A great way to ruin an outstanding two week with this return flight
There was a technical problem with the aircraft after we boarded and we had to leave the plane and wait for two hours where we couldn’t talk to anyone. I had a connection in Toronto to Vancouver I obviously missed it. Arriving to Vancouver the flight was canceled and I wasn’t offered any another flights. I had to book one on my own charges to get back home. Also at Casablanca check in. They said our luggage will go to final destination and they did not!
Seats were very uncomfortable (tight and hard). Flight was delayed due to technical problems. Baggage took an hour to arrive to the carousel.
Not good airline doesn't understand or recognize business class customers
There were a lot of hidden fees I paid extra for my luggage at JFK which was my leaving point and I also had to pay another extra at the Casablanca’s airport for my carry on and my backpack which is insane, when i refused to pay they threatened to call airport’s security on me. And they actually lost my luggage once I got to my destination. I seriously will not fly with this company anymore from now on and I advise you to do the same
I spent 4 hours untill get my bags no food no entertainment on the flight
when we ask for water or any help nobody care.. they are too arrogant
