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Cons: It was exce

Cons: The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET.

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Cons: 1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks during the flight (or water bottles instead of little cups) would have been appreciated. Movie options were not as great as other airlines.

Cons: The app and trying to find boarding details prior.

Pros: Brussels airport clearance was quite efficient

Cons: Better instructions at the airport

Pros: The seat was quite comfortable, the crew was great, and the food was actually pretty good.

Cons: Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.

Pros: Crew was friendly.

Cons: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Cons: Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience

Pros: The efficiency of the whole process

Cons: The cabin attendants need to be warmer and more friendly

Cons: I changed my flight but they didn’t change it and now I’m stuck!!!

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Cons: It was exce

Pros: Large space

Cons: Bording

Cons: 1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines.

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Pros: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Cons: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Pros: Pleasant check-in staff. Friendly flight attendants.

Cons: Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area.