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Terrible - worst airline on the plant - flight delayed; misses connection - no effort to accommodate an alternative schedule. Had to fight for a food voucher. Put us up in a one star hotel that was an hour plus bus ride from the airport. They should be ashamed of themselves.

Was downgraded from Premium Economy to Economy and no indication of any compensation.

The check in lady was the best I have seen at JFK she was very nice

First, my carry on was taken from me and I was forced to check it in in Budapest. I had to take my laptop out of it, and carried under my arms duringin the entire journey. Then we did not land in Newark, but were diverted to Bangor. We spent the night there, and only flew to Newark 24 hrs later, after multiple delays. And finally me luggages were lost and I only got them 4 days later. The one thing what was good was the in flight entertainment. The trip was an ordeal.

Ran out of food. Special ordered a kids meal too. Didn’t have that either which doesn’t work on a 9.5 hour flight. Only had vegetarian meals left which was tomato sauce on bread. Ran out of all soda half way through the flight. No baggage space for our carry ons. Inattentive flight attendants. My family of 4 was trapped, uncomfortable and ravenous on a 9.5 hour flight.

The flight, food and entertainment we all decent, except for a mishap when an attendant accidentally dropped a hot breakfast plate on my son who was fast asleep two hours before landing in London. She was very apologetic, and offered to help pay for any dry cleaning, but we have not received anything from BA. What could have been better, however, was the lack of any support upon landing to make a connection. The original flight from LAX to London had been delayed, so our time between flights had been cut to only an hour. There was no staff helping direct us where to go to get through security. When we approached anyone to ask for help, they acted bothered. I was traveling with four children that needed to use the restroom and get cleaned up after the spill, so we had to stop briefly for that, but again the gate notices directing us where to go only said to get to concourse A, there was no gate assignment. It was a busy time at security, and the process was slow, but we still arrived at the gate 10 minutes before the scheduled departure only to be told the gate had closed. We came to find out that our connection to Paris had actually taken off 5 minutes early, but without us, and six of its passengers. British Airways had to be aware of our delay and known that we had made it to security, but did not make any effort to ensure their passengers could make a tight connection through a crowded airport. Rebooking a flight for 8 hours later was not a pleasant experience and when we finally arrived in Paris at 1:00am, we arrived with only two of our six bags. Again the original flight was okay, but the support on the ground was greatly lacking.

It was pathetic. The flight was delayed more than 24 hrs. It took off next day 23:50. The staff was very unprofessional; nobody provided any information on 26th jun. Simply asked to make your own arrangements. Next day also, it was almost 3hrs delayed. Very poor communication to the passengers.

Since I did not get an opportunity to review the trip from Los Angeles to Barcelona with British Airways operated by Iberia, I will add comments here. That experience was not good. Iberia placed me on a plane/airline called LEVEL - it was a bad experience and I will not be travelling with a company I do not know about. The difference in service and comfort from British Airways to Iberia/LEVEL was like night and day. I was very disappointed...I paid a lot of money for the tickets to be so uncomfortable while flying for hours over the ocean. The experience with British Airways was excellent, what I was expecting it to be for a trip of this length...I think being partner with airlines that provide poor service could affect the British Airways' image...

we departed 5 hours late. Instead of 10pm it was after 2AM and the business lounge thew us out at 1AM and everyone was standing around the boarding gates. When we did board, the crew was nice, served dinner and then was not to be seen again until we landed. No breakfast (which is not great for diabetes)

Lost bag on an hour and a half flight with no connections - ridiculous!