The agents at boarding were extremely rude to the guests
Cons: "The crew services are excellent"
Pros: "they gave me the special food"
Pros: "Comfort and service"
Cons: "Had nit boarded any cognac or gochuchong hot pepper paste."
Pros: "Kind, friendly staff, boarded on time"
Pros: "The staff and efficiency"
Cons: "Small plane"
Pros: "Had an empty middle seat between my window seat and my friend's aisle seat which was nice on such a long flight."
Cons: "This was my first intercontinental flight on Air Canada and I was surprised at how meager their meal and entertainment offerings were. Every other airline I've flown between North America and Asia gives bigger meals and more free entertainment to help pass the considerable flight time."
Pros: "The efficiency."
Cons: "The fact that I paid all this money and yet I couldn't get a decent meal. Unbelievable. I've been flying for years -- long enough to remember when flying was less expensive and we actually got more. Today we pay all kinds of taxes and fees; we pay to bring our luggage (as if we could pay for a ticket to go abroad and do so without clothing), and yet we get get less for our dollar. I wish someone in the offices actually thought about that AND did something to make flying with Air Canada what it was."
Pros: "1 stewardess was great"
Cons: "Flights were delayed. Did not check boarding passes which was scary."
Pros: "I like the service I receive ."
Cons: "I didn't like the walking to and from the plane."
Cons: "They feel like seats for budget flights."
Pros: "Based on the conditions had on smooth on eventful flight. After all middle of the hurricane to have a good flight is great"
Cons: "Nothing I'm thankful"
Pros: "At least there were individual tv's. The choice of movies was horrendous."
Cons: "Where to start. The first flight was canceled because the morning crew never showed up. The second flight was delayed 4 hours. The food was atrocious, there was no room and the seats were godawful. The flight attendants were nice but the gate agents were no help at all and terribly rude."
Pros: "Why Canada created a ridiculous process that requires a $7 payment for transmitting in Canada is beyond me. I hope they realize they are impairing the competition of it's own national airline."
Pros: "This flight was not full, so it was a pleasanter experience than expected. Actually, I slept through most of it."
Cons: "flight was delayed, but only by 2 hours, which doesn't even seem that bad. The gate was changed TWICE, which really wasn't awesome, and the 3rd gate did not have enough places to sit down."
Cons: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"
Cons: "-didn't make it clear that we needed to download air canada app for entertainment. Crew gave conflicting information. International flight was NOT equipped for inflight entertainment. Food was not good--mainly packaged and not fresh."
Cons: "Every flight was late. If we didn't have long layovers between flights we would have had problems"
Pros: "Food on board"
Cons: "Waited 50 mom for delay. Arrived and delayed on tarmac 1hr and long wait into duties."
Pros: "The flight was quick and easy.."
Pros: "Flights were on time and very comfortable"
Pros: "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."
Cons: "Poor snack options"
Pros: "I did not enjoy my first experience with Air Canada Rouge. everything seemed last minute."
Cons: "I didn't like that their counter doesn't open until 2 hours before the flight, even international. small plane and it was delayed both ways. Never again"
Cons: "Good flight.. but.. (1) GTAA Ground support on luggage is totally inadequate for this aircraft.. a 30 min wait after the long walk from the landing gate and clearing customs. (2) the new flight tracker program is idiotic with unrelated place names flying all over the screen with no clear sense of where we are."
Pros: "Everything went well with this trip home, the service was helpful, knowledgeable and friendly. A real improvement from earlier Air Canada flights. Flights left on time, a bonus."
Pros: "The courtesy of the attendants. Boarding was a breeze."
Cons: "The leg room."
Pros: "The food is pretty good on Air Canada."
Cons: "Please communicate clearly to Paris travelers that Lufthansa in Paris only flies to places in Germany and that any other Lufthansa flight is basically an Air Canada flight. I went to the wrong terminal, terminal 1 to check in with Lufthansa. With the language barrier I had difficulty learning that I actually had to be in terminal 2a to check in with Air Canada."
Cons: "Minutes and minutes of ads on the app that you have to download on your own device. Flight attendants that manage to bump into your arm every single time they walk up the aisle even though you're using the arm-rest. None of the flights left on-time and they lost my luggage. Really got the "bare minimal effort" feeling from the crew."
Cons: "By the time the food arrived at our seats the protein version was no longer available. This happened on the flight to Paris as well. A customer complained about a small child and the child and parent were moved to behind my seat. After an hour of the toddler kicking my seat I asked to be moved to any other seat on the plane. Was told too bad, nothing they could do. Spent the 8 hour flight being kicked and listening to yelling."
Pros: "They fed us several times."
Cons: "No wifi. The seats are really uncomfortable. Delays."
Pros: "Being transported safely to yyz"
Cons: "How cheap the airline is compared to west jet and caribbean airlines"
Pros: "This was an economy flight for the weekend. Everything was perfect except I believe the airlines policy of charging for checked baggage is leading people to take advantage. We were delayed briefly just for people trying to get way too much carry on baggage into the overhead compartments."
Pros: "excellent take off and landing, very smooth"
Cons: "Could serve a nicer snack.....came around once with free liquids....seemed more interested in pushing food to purchase....don't like paying for a seat when you already paid for a ticket"
Pros: "Amazing crew!"
Cons: "NO LEG ROOM!!!"
Cons: "Air Canada closed the door ten minutes before departure although the knew we were in the terminal trying to get to the gate. Air Canada charged us $315 for a flight two hours later."
Pros: "They didnt loose my luggage this time."
Cons: "do your self a favor and find a different airline. When i got home and talked to others about my travels the said " what did you expect, i wont fly air canada" I wish i would have know before i booked my flight."
Cons: "Overall it was terrible. Really bad customer services. I never want to take Air Canada airplanes in my life."
Pros: "The staff were friendly"
Cons: "The flight ran late and we were not kept up to date on what was going on....... In addition I prepaid for my meal and when the trolly service got to me in row 33 they told me the food was finished but I could get some snacks. They then brought me a variety of snacks. It was my understanding that a meal would have been available to customers in flight once it has been prepaid.. This was very poor customer service"
Pros: "Not much"
Cons: "The crew member wasnt letting me on my connecting flight which i was late for because of delays Air canada caused for the previous flight. Even though my connection was grounded for an additional hour. Worst airline ive ever been on."
Pros: "Nothing about the airline ."
Cons: "At the bwi airport they have to agent u can talk to except u have to wait when they are boarding a flight before u can see someone at the front desk . Lost my bag and even the airport police said it's a normal thing as they get complains every day . Called a million times and they still won't give me detail info. I classify them as the worst airline I've ever used in my 30th ears of travel and if they are the only airline on earth I rather never travel"
Pros: "Good seats Treated like I was important"
Cons: "Fast boarding"
Pros: "No real issues...nice direct flight...on time too! Good movie selection."
Cons: "Connection of headphones was not good...monophonic sound"
Pros: "The flight was good"
Cons: "Everything was good"
Pros: "service was excellent, and everyone was so great and patient even though flights were cancelled and delayed."
Cons: "need more snacks!"
Cons: "delay with no apology which was over 8 hours. the meal was or snack was terrible."
Pros: "On time. Comfortable. Good service. But small overhead baggage space. Had to put my carry on under a seat. For those francophones, you'll find that the flight attendant's (there's only one) bilingualism is rather poor. YYZ Toronto Pearson Airport however disappointed me: very poor indications for connecting flights and gate areas."
Pros: "Th pleasant crew"
Cons: "The 2 hour delay"