Pros: "For the 9 hour flight it would have been nice to have a screen with movies available."
Cons: "Entertainment screen in my seat didn’t work. Old plane."
Cons: "My flight was late arriving in Toronto no fault of mine then the aircanada security took over an hour to get through then they had been paging me and were rude when I finally made it to the plane again not my fault. Did not deserve the attitude!!!"
Pros: "Crew was friendly and helpful on a very full airplane. They did their best to check on connections to let us know if we were going to miss our flights or not."
Cons: "Flight was delayed nearly an hour causing a very tight connection in Calgary."
Pros: "Very short flight so not much to comment."
Cons: "Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated."
Pros: "Our plus seats were very comfortable. The service & demenour of the crew was mediocre. The evening meal was quite good although We were never offered a second glass of wine with our dinner."
Cons: "The breakfast was terrible. The pastry was soggy & was served with a bottle of Yop. That was it. No coffee or anything else."
Pros: "Love the pods."
Cons: "Food not quite as good as the trip out. Steak was over done."
Pros: "ok, seating but good movies"
Cons: "not enough space for luggage"
Pros: "Better than expected"
Pros: "Te tightest seat ever, and I'am 75 Fair treatment by the crew Seatwise am not looking forward yo my return in a month Food os fair"
Cons: "AC was late causing a missed connection to YXE. They were unable to rebook us to Saskatoon for two or three days! They offered standby or Edmonton as our only options. We flew to Edmontonand then drove 6 hours in order to get home for work with no sleep. Unimpressed."
Pros: "Everything you would expect for a budget flight. Comfortable seats with a decent amount of leg room. Quick boarding time and landed on time."
Cons: "Entertainment only available for purchase with a tablet rental. Corners of the floor were a little dirty."
Pros: "The price, the service:)"
Cons: "We were delayed for several hours. I could’ve and should’ve driven to Toronto because I would’ve made it there a lot quicker. The crew members were rude and clearly unhappy to be working. None of them were accommodating. It was a very unpleasant way to start my trip."
Pros: "Got there with minimal delays"
Cons: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Pros: "I was able to change my flight to an earlier one saving me from having to wait 6 hours. I did not have to pay extra for changing my flight."
Pros: "I liked everything. The crew was friendly and attentive and the food was excellent."
Pros: "on time, courteous and helpful flight attendants. Good food in the right amounts."
Cons: "never easy to sleep properly, but was able to rest and sleep enough."
Cons: "The way I was treated upon my landing in Toronto. When I missed my flight I had to stay at the airport from 10:30pm until 9:30am and there was nothing offered. No place to sleep or any compensation for food. I spoke with others that had food vouchers and others got toiletries. I'm not impressed."
Cons: "the entertainment system on this leg of the flight didn't work at all! Give me a break!"
Pros: "the app so you can choose your own movies"
Cons: "very crowded. snacks werent very good or healthy"
Pros: "The flight got me to my destination."
Cons: "Cramped seating."
Cons: "Nothing really"
Pros: "I have limited mobility and I was very well taken care of by the crew."
Cons: "flught was fine."
Pros: "So glad we had Your Name as a movie selection and Eagle Huntress and all those weird short films that kept me going for a long time. I also appreciated the sake."
Cons: "Mainly that we took an extra hour by going around a volcano but I don't see how that could have been avoided."
Cons: "I could not travel due to the fact that Im pregnant and it is of really high risk and the airline did not help me. I lost my money and could not even get a credit to travel later."
Pros: "Flight was smooth and pilot was knowledgeable"
Cons: "My tv screen didn't have sound !"
Cons: "They changed our chosen seats so we had to sit in the middle. No complimentary food or snacks served on a 5 hour flight. It would have been good to know that ahead of time so we could have brought something to eat for lunch."
Pros: "I can't say there is much in the way of customer service provided during this entire flight."
Cons: "They wouldn't let us upgrade even though there is tons of empty seats in first class, and the flight crew wouldn't even make eye contact or answer call lights the entire flight! Was one of my worst experiences with Air Canada."
Pros: "The cost is to high especially not coming with a meal"
Pros: "The crew was friendly."
Cons: "The plane was old and looked like it was going to fall apart. My seat was torn and the back of the seat in front of me was broken. Not my favorite airline by far."
Pros: "Food was not included in a 5 1/2 hour flight. Which it should be."
Pros: "organized crew & good service"
Cons: "there was no check in luggage with the ticket, I have to pay for both my check in luggage while flying back from Toronto to Saskatoon. Atleast one check in luggage should be there."
Cons: "The system from the beginning was so unorganised ...went 2 hrs earlier even after online check in and it said u need to be there just an hour ..still had to run till the end.. Seat was so uncomfortable ..to add to the agony my luggage didn't arrive and had to wait till evening"
Cons: "Video screen was not working both times. And was charged for check in bag. $25. I didnt get it why i was charged even after paying $510 for a flight. I did web checking for inbound flight n had to pay $25 again. Not happy with that at all."
Cons: "Flight cancelled. had to spend night in Vancouver next day flight delayed had run fast to catch connecting flight to Deer Lake. Appalling that you guys are so useless with a flight on a major route such as Vancouver to Toronto. Will fly West Jet next time."
Pros: "The flight attendants were awesome. Specifically the black lady with short hair, I don't remember her name but she was fantastic and super down to earth."
Pros: "the whole process was great. staff at the airport and in flight were all friendly and helpful."
Cons: "Our flight from Halifax to Los Angeles via Toronto should have left at 3:15 on Sunday so that we could arrive back in Los Angeles by 10:14 pm. Instead the flight was delayed and left 200 people stranded and waiting in line for customer service. Because I did not have cell service in Canada, I was forced to wait 2 hours in line only to have the agent at the counter make me talk to an agent on the phone. Prior to that, we were shocked that one of the only two agents at the counter left the counter to talk to people in line behind us instead of servicing the customers first come first serve. When I asked him to please return to the counter to help the next person in line, he mumbled that that was not what he wished to do. Meanwhile, all flights out of Toronto were fully booked that night. The delayed flight finally left at 1:30 am. Had Air Canada notified its customers about the 10 hour delay, we could have spent that time in Halifax. Both my husband and I were very disappointed in how AC handled the whole situation. Both the counter agents and the phone agent were unhelpful in offering us options."
Cons: "Too hot in the plane"
Cons: "Media player change wasn't advertised"
Pros: "Flights were on time"
Cons: "Very poor service. Staff a little weird and not helpfull at all."
Cons: "No free snack offered."
Pros: "This flight offered a small bag of pretzels and a beverage. The movies were new. The crew was friendly."
Cons: "It took us a long time to board because somehow most of the aisle passengers were seated before the window seats, which meant everyone had to get out to let their seating companions on. It provided a fair amount of leg room considering it was an economy flight, but I swear the seats get narrower every time I fly."