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Find cheap flights from Charlotte to Ottawa

CLT - YOW

Find cheap flights from Charlotte to Ottawa

Round-trip
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Charlotte (CLT)
Ottawa
Tue. 19/1
Tue. 26/1
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Good to know

Low season

January Best time to beat the crowds (42% less expensive on average)

High season

April Most popular time to fly (17% more expensive on average)

Average price round-trip

C$ 327 (avg. price over the last 2 weeks)

Good deal one-way

C$ 252 or less

When to book flights from Charlotte to Ottawa

Estimated round-trip price
Average price per month

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for C$ 320 or less one-way.
  • High season is considered to be March, April and May. The cheapest month to fly is January.

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Top 3 airlines serving Charlotte Douglas to Ottawa

Scores according to KAYAK customer reviews

7.7
WestJet
Overall score based on 8,983 reviews
8.1
Boarding
7.7
Comfort
8.5
Crew
7.1
Entertainment
7.1
Food
Airline reviews

Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."

Pros: "Pleasant staff"
Cons: "People get shocked from the rush of air soon after they board and close their air knobs overhead. The cabin was filled with lots of new bodies that had different ordour and perfume that it was good to have a strong ventilation but due to the strong air flow... Perhaps tell ppl to keep it open."

Pros: "The food was good and the crew were friendly."
Cons: "We could have used more legroom between the seats."

Pros: "Nothing"
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."

Pros: "Great crew, very accommodating for a small and short flight"

Cons: "Total rip off. I won't be flying West Jet again if it can be avoided"

Pros: "Yes, the crew was very good."
Cons: "It would have been nice to have coffee on the flight. All they had to offer was a snack and a glass of water."

Pros: "Staff was lazy"
Cons: "Horrible check in Rude Not sure if I’ll fly WestJet Luggage was wet when it arrived Luggage took forever to come to terminal"

Cons: "More water and a tv like air Canada"

Pros: "Entertainment was excellent"
Cons: "The airport staff was horrendous."

Pros: "noone booked in the seat beside me allowed for more room."
Cons: "food (ran out of items I wanted) seats are mediocre no entertainment stewardess forgot my cream for the coffee - too busy chatting with another passenger."

Pros: "Yes"

Pros: "Quick, easy, comfortable. No complaints"

Pros: "Easy boarding and checkin."
Cons: "Entertainment doesn't work on laptop - only on phone or tablet. Westjet seating is tight."

Pros: "The crew was great overal. Great sport and attitude with humor."
Cons: "The flight in Ottawa was delayed twice which made me change my plans twice. The plane was also a little cold heading to Toronto. Otherwise the help from Paul getting checked in was fantastic. He made the bad situation of a delay worth it just talking with him and apologizing for the delay with true empathy . Thank you Paul"

Pros: "Friendly crew"
Cons: "That westjet q400 is an awful aircraft with terrible slimline seats"

Pros: "Crew and staff are pleasant."
Cons: "There was a typo in my reservation (either a WJ problem or a Kayak problem). As a result I couldn't do an online checkin and ended up getting a middle seat at the airport."

Pros: "counter staff were friendly, courteous. helpful. Flight staff were friendly."
Cons: "prop- jet was loud & bumpy while on the ground at takeoff"

Pros: "Flight crew remained jovial and pleasant despite the many issues."
Cons: "Mis messaging and changing/non factual information as the flight status changed. I had personal issues ongoing which resulted in a flight change, and having to go back to security multiple times, which would have all been easier if I had been told that I didn't have to run like a mad woman through the airport as the flight was already determined to be significantly delayed. West Jet tried......they just don't see to be able to know anything."

Pros: "The staff are friendly and efficient"
Cons: "The plane is cramped and a noisey propeller model."

Pros: "The friendliness, the options through the app with movies etc"

Cons: "Need more leg room on board"

Pros: "This leg of the travelling was fine. I know I got fleeced on the price of the round trip to go home for a funeral but didn't realize just how bad until my seatmate told me he paid a third of what I did. Note to self: Don't ask the traveller next to you how much they paid for their ticket..."

Cons: "No in flight entertainment unless you download their app, however there was no signs or announcements to warn passengers of this. Flight was delayed and they lost my baggage even though it was a direct flight. Not impressed."

Pros: "I went through customs and then walked via escalators and moving walk ways to b4. It took me almost a hour. I was the last to board I am sure And had to collect my own luggage and take it from one point to another. I am 70. thank god, when I got on the plane I sat in 3a and was offered a free glass of wine. halleluya. I was exhausted Toronto airport is always a nightmare. I travel a lot and will avoid this airport if I can. I do like West jet but Delta /west jet connection means I have to take my bag from one place to another and I walked miles and could have missed my flight. I am tired. I am going to bed"

Pros: "Korean air is very efficient."
Cons: "We had to rent a car to get to Ottawa because West Jet had cancelled all their flights due to weather. All Air Canada flights were operating. We waited in line for 2 hours at the airport for West Jet to tell us that we needed to call them regarding a refund. We called them and were on hold for an hour and 45 minutes. Then we were told we had to call the travel agent...we on hold for 2 hours. We then called Korean air and they told us they couldn’t contact West Jet-no one knew what the value of the flight from Toronto to Ottawa was. We were only provided with a refund of $4 (for the taxes) when it cost us $280 to rent a car to get to Ottawa. I will never book a flight with West Jet again."

Cons: "Boarding outside with no notice or warning"

Cons: "Our hour-long flight home from Toronto to Ottawa was delayed by two days. WestJet provided a hotel voucher and food vouchers for one day but refused to refund us for a car rental that would get us home in time. While we made our own way home, we were emailed to say that our flight home was delayed twice more."

Pros: "I liked the friendliness of the crew and how accommodating they were of me and of their guests!"
Cons: "There was quite a delay on my flight and I didn’t get an email to let me know there was a delay. Because I happened to go to check in earlier, I happened to noticed the delay. I wasn’t happy about not getting an email. I called West Jet to find out about the delay and it took approximately an hour to speak to someone. When I did, the delay was explained as weather related and the reason for not getting an email was because they hadn’t gotten to it yet I believe. I wasn’t happy with that as a reply. The flight was then delayed again by several minutes. I would have appreciated some form of compensation as I was going to get a lift home from the airport and ended up having to pay for a taxi as I was coming in so late. In all other flights, I know west jet to be quite an accommodating airline. The crew was great, I simply didn’t appreciate how the delay was handled."

Pros: "Got a window seat Good deal on price from kayak"
Cons: "Delayed by 2 hrs Lost my luggage and no word on when it will be returned Never told us about why delayed"

Cons: "Didn't fly on the day I was supposed to fly due to delays. I had to figure out for myself that I wasn't going to make my connection and thus I went back home. We agreed to itinerary for the next day that had a 2+ hour wait at la Guardia and yet I still almost missed the N.Y. to Tampa flight due to delays out of toronto. Had to sprint from one terminal to the other. In Toronto we sat on the tarmac for 90 mins, and this was after dealing with security and other issues with checkin before i even got on the plane. For example, it was difficult to explain that i had already paid for my checked bag the day before. As a result I never got a chance to eat the entire day. And then my bag didn't get to Tampa until later that night anyways. Although the individual staff members were all very nice, there were institutional flaws that made two days very frustrating. I have some sort of debilitating delay on more than half my flights over the last few years, and rarely is there ever an explanation or compensation."

Cons: "It was delayed."

Pros: "Kayak was great to book through. Very simple. Plane ride there was great."
Cons: "Plane ride home wasn't good due to the airplane propellers being louder then usual and noisy, a little unsettling."

Pros: "Friendly people+ great service"

Pros: "It was on time. Quick to board."
Cons: "I’m used to entertainment."

Pros: "Friendly crew"
Cons: "Entertainment selection is lacking."

Pros: "Quick, efficient and funny friendly staff"

Cons: "Delays Boarding: boarding from both doors: back door and front door, but no direction from the crew to anyone. Ended up with passengers trying to get in the front from the back and passengers trying to get to the back from the front. This created another extra 15 minutes delay when everyone were stuck in the middle...The rest of the passengers waited outside in Canadian winter cold. On a flight already late."

Pros: "Short flight"
Cons: "Nothing"

Pros: "I like that I got the plus seat for no extra charge."

Pros: "Flight attendants were polite and helpful."
Cons: "Multiple delays totalling up to 2.5 hours but only updated 15 minutes as it reached the time of take off. Minimal heads up prior"

Pros: "The airline attendants were very friendly"

Pros: "Flight staff"
Cons: "Had to disembark. So left and arrived much later than planned."

Cons: "Our flight was delayed. However it was not really within their control."

Pros: "Always on time and arrived early"
Cons: "Better snacks like porter"

Cons: "No entertain system"

Cons: "Same comment as the previous flight ref movies. I wont take Westjet again on a long flight without movie screens. Not all old people have Iphones or laptop computers. Mike C."

Cons: "We had a connecting flight through Toronto to Vancouver. First the flight was deleted from Charlotte resulting in a missed connection. In Toronto the WestJet agent directed us back to the Departure counter which required us to go back through security. There was three gate changes and the flight to Vancouver was late. Our transit to the hotel was closed resulting in an extra expense with taxi fares. Not a good experience overall."

Pros: "The gate and air crew were very friendly. Flight right on time."
Cons: "Not much legroom."

Cons: "Extra rules about headphones are annoying and no beverage options. Horrible terminal that does not let you get a drink before boarding and gate agent did not update boarding when it was late, so no one could venture off and get a drink of water before flight."

Cons: "Late. Wifi on the aircraft but didn’t work. Inflation GHY service suspended due to reported turbulence."

Pros: "The seat beside me was vacant, so I had extra room."
Cons: "Flights in the late evening from Toronto to Ottawa always seem to be delayed. We spent a lot of time boarding, and a lot of time de-icing before take off. There would have been plenty of time to serve refreshments during de-icing. But refreshments and dismemberment of ear phones only began once the plane was airborne. There was not enough time to service all the passengers at that point. I'm not sure why Air Canada cannot at least give you ear phones when boarding. And why cannot refreshments be served during de-icing?"

Pros: "The fact that the in-flight meal was as cold as the crew, and you got to pay for that coldness. Just love it! You get me right?"
Cons: "The Montreal-Vancouver route was by far the worst. The attitude of the crew was denigrating and arrogant."

Pros: "the cew was nice"
Cons: "The terminal had no food options at all when we were in a very delayed flight and hungry. We were not given seats ahead of time and therefore were assigned the last row which was very uncomfortable and could not recline. No one was at the desk to help with the seats for a Very long time. The boarding process was not good."

Cons: "Had to spend the night in Toronto for flight delay"

Cons: "N/c"

Pros: "On time Excellent take off and landing Good service"

Pros: "Everything, good food, good people, good times"

Cons: "They lost our checked baggage. Luckily we did get them back within 20 hours."

Pros: "Seats were pretty comfy, snack provided even though the flight was short"
Cons: "Cabin could have been a little cleaner before boarding"

Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"

Pros: "The pilot and the crew are very proffesional."

Pros: "Everything on time"
Cons: "Nothing"

Pros: "Cleanliness, crew (in general)."
Cons: "Problems with entertainment system sound seem to be a recurring problem aboard aircrafts - the jacks seem to be in bad shape in most, whether for the provided eraphones or those brought on board."

Cons: "AC was helpful arranging a delivery of the delayed luggage. But carrier was further delayed from the scheduled delivery time."

Pros: "Airbus 380"

Pros: "We had lots of leg room unlike the Air Canada Rouge flight that we took from Toronto ON to Kelowna BC. Also very little table on the rouge flight."

Pros: "Service was poor. Attitude was less than enthusiastic."

Pros: "Nothing"
Cons: "Cancelling flights , lying about reasons why, running away from customers when the flight finally after 10 hours was canceled"

Cons: "The staff was really nice. However I was asked to switch seats and a flight attendant spilled water over me. They were very thankful that moved and very apologetic about the water so I feel bad for bashing them, I just think I should have gotten a free snack or something. The rest of the flight was alright."

Cons: "In order to make more money, Air Canada purposefully sits couples, families etc. who book together separately, in order to try to get them to buy upgraded seats together."

Pros: "Entertainment system did not work"
Cons: "Crew provided a card to contact air Canada for compensation"

Pros: "Leg room adequite."
Cons: "Only beverages served, there wasn't the usual snack."

Pros: "Seat availability (lots of empty seats) Entertainment system had lots of movies & music Friendly flight attendants"
Cons: "Flight attendants could be more aware of his/her surroundings. For example, I was either stepped on (as a result, being woken up) or my backpack was stepped on several times when an attendant was walking down the aisle, and neither of those things were sticking out into the aisle. This has rarely happened to me on trans-Pacific flights (more crowded, longer flights) so I can only attribute it to the carelessness of the attendants and/or the aisle width but since I think aisle width follows international standards it's more likely the former."

Pros: "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."

Pros: "It was great"
Cons: "My "window" seat was beside a wall. So i actually didn't even have a wi dow seat, not really."

Pros: "They were able to put me on standby for the next flight and I made it on. I would have been upset if had to wait for the last flight at 10:55pm. I understand this is not always in the airports control."
Cons: "My flight from Montreal to Ottawa was canceled and I almost had a panic attack. I was flying alone for the first time."

Cons: "Movies and audio lacked currency, simply old and little variety."

Cons: "No good movies or music"

Pros: "I arrived early and was able to change my flight to an earlier one."
Cons: "The air hostess/stewardess was surly...and looked like she hadn't slept.."

Pros: "Leg room was great."
Cons: "The pilot wasn't that good. It wasn't a smooth landing at all."

Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."

Pros: "Great service on a quick flight"

Cons: "There was no access to movies."

Pros: "I like the comfort of the seats and how fast the boarding and take off was."
Cons: "I did not like that I was not offered peanuts during my flight. The last time they offered free peanuts"

Pros: "as above"
Cons: "nothing"

Pros: "Space and meals"
Cons: "Entainment"

Pros: "The fact that I was rebooked immediately to my new flight AC-DC 705 at 8:50 am by two wonderful ladies at La guardia airport who comforted then boarded me unto a flight due to the fact that I missed my original flight. This occured due to the Airport being Unorganized! As I had checked in well before 3 hours and was on time for my original flight at 8:30 am."
Cons: "The airport was extremely packed, Unorganized and not well staffed. What I hated is that when I arrived at my original gate A7 the gentleman who boarded my original flight was unprofessional, rude, basically ignored me and said "You missed your flight !" Not even taking the time to listen to my situation or guide me in my next steps of acquiring a new flight to go to my classes and home in Toronto!"

Pros: "Comfortable and large plane with tvs"

Pros: "Everything but the size of the in-flight seats"
Cons: "Seats way too small and uncomfortable."

Pros: "On the plus side, the service was great."
Cons: "There is just not enough space in the seats! I am not a tiny person and my trip was not helped by the fact that the seats are too narrow to comfortably seat people larger than a size 10!"

Pros: "The plane was fairly modern and the seating had more leg room than many other economy flights I have taken. The flight attendants were friendly and courteous. All-in-all a very good flight. I was especially appreciative of the concessions made for skiers when it came to luggage. Also, the luggage fees were very reasonable."
Cons: "I was a bit surprised that no snacks were offered free of charge. I can understand that meals are not included in economy, but nuts, cookies or some pretzels would be nice."

Pros: "AC changed to a different plane for our flight at the last minute, so seat assignments were messed up, and we had paid extra to choose seats. So why pay extra for seating when the airline can put you wherever they want at their discretion. In addition there was a minor delay in take off while the flight deck crew had to re-programmed the avionics to our scheduled route. But we made up the time en route and were only a few minutes late. On the whole, not a bad flight experience, just the usual frustration in the process. I long for the days when flying was a pure pleasure."

Pros: "Hourly flights in a Boing 676. Comfy economy class seats with leather headrest (cleaner than fabric). Ample overhead space for carry ons. Individual TV monitors with entertainment (I prefer leaving it on flight itinerary status while reading a book). Good bretzels & tomato juice served by a multilingual flight staff. Boarding, departure & arrival on time to the second. Can't ask for more."

Pros: "Flight attendant very caring and friendly."
Cons: "Gate attendant very rude - made my daughter cry Her seat was way at the back. Baggage handlers lost a luggage strap - sturdy one 7 boarding pass The gate was changed to one at the end farthest from original gate It was supposed to be two flights - she ended up with 7 boarding passes in the end. Second really unpleasant flight with Air Canada in less than a year. Will avoid Air Canada from here on."

Cons: "Salty pretzels!"

Pros: "flight was on time"
Cons: "not even a little snack served with the drinks and the amount of legroom was minimal and I'm not tall"

Pros: "The crew actually enforced the zones when boarding, which often isn't the case and tends to slow things down."
Cons: "This connecting flight was worse, as we sat on the tarmac for well over an hour and were not provided with so much as a single beverage the entire time we were waiting or flying. Apart from the great in-flight entertainment system, the whole experience was brutal."

Cons: "Ticketed for Air Canada, but it was a code share flight with United Airlines. The check in at United took over 15 minutes because my reservation was not recognized by the United online system. Luckily a United agent was able to work through my paperwork and get me checked in, with luggage, via Ottawa to London, Heathrow. However, at the boarding gate for my flight to Ottawa, my boarding pass was deemed invalid and it took another 15 minutes to issue a new boarding pass - with seating at the back of the bus. Was a frustrating/annoying process. Luckily I encountered two capable United employees who worked to resolve the issues."

Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"

Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"

Pros: "Nothing"
Cons: "Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte"

Pros: "Flight was comfortable."
Cons: "Having some luggage crew at Dulles. We waited a long time on the tarmac to get our carryon bags. We had a short time to catch a connecting international flight. We had to run the length of D & C terminals to get to our connecting flight."

Pros: "Fantastic service and very poloce staff."
Cons: "Nothing"

Cons: "Getting a partner airline, cancelled flight, missed intercontinental connecting flight, missing an important occasion, missing an entire day of vacation, no willingness to find more suitable outcomes."

Pros: "A bit more leg and knee room."

Pros: "Nothing"
Cons: "Small plane"

Pros: "Staff, modern plane"
Cons: "Seats where slightly small"

Pros: "The crew was very nice...the entertainment choices are very good...I appreciate the Mileage Plus Card perk of Preferred Boarding in Group 2...smaller plane with 2 seats allowed good leg room and my wife and I to sit together alone."
Cons: "You also ask us to rate food, but they do not provide food...what do we rate...the soda choices, the teeny bags of snack mix???"

Pros: "Nothing"
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"

Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"

Pros: "Crew was friendly, flight arrived early after leaving late, more leg room than expected"
Cons: "Seats were very, very thin."

Pros: "Overall flight was Okay. United has been my favorite airline since 1971. "Fly The Friendly Skies of United""
Cons: "Very tight seating My wife said it seamed as though the lavitory hadn't been cleaned in a month. I didn't use it though."

Pros: "Everything went smooth."
Cons: "None"

Pros: "Friendly flight attendants, helpful staff at the ticket counter."
Cons: "Unable to check into both legs of my flight even though Air Canada used United for the first leg."

Cons: "After we boarded the plane, we had to wait 2 hours inside the plane before take off. Then, once we landed, our baggage claim location never showed up on the computer screen until 1 hour after landing. Overall, not a good experience. Probably will not fly airline for a while."

Pros: "Best flight attendants!"

Pros: "While waiting for the flight the agent kept us informed of the status by use of a speaker - said plane just landed and once passengers get off they will get us on board - he also took control and told people that wanted to be first in line to get on board to step aside and clear the way for passengers to get off the plane - pilot let us know we would land around 25 minutes early in Chicago so we were informed - then he explained why we had to sit and wait for a gate at O'hara"
Cons: "I didn't like that I couldn't take my rolling luggage with me cause it was a small plane and there wasn't the overhead room - then I had to wait afterwards around 15 minutes to get my luggage but the price for the flight was low and they were organized in how it was handled -"

Pros: "The flight was snooze and the flight staff were friendly!"
Cons: "N/A"

Cons: "We received a notification 2 hours before our Friday flight that it was cancelled, rescheduled for 24 hours later with no help in finding alternate options. All United employees were rude and non helpful. We were forced to switch airlines to Delta, and I will never fly United again. Very disappointing, we got into Chicago Friday night at 12PM CST, 1AM"

Pros: "I liked the snacks and I liked how I got to volunteer check my bag"
Cons: "The seating room was extremely uncomfortable"

Pros: "Nothing"
Cons: "Everything. I had a very tight schedule to visit my friends in canada. What was supposed to be a quick flight turned into almost 24 hours of travel and ariving 12 hours late. I was lucky to have 3 days in with my friends now i only have 2. Not to mention what was supposed to be an inexpensive trip turned i to an expensive one when you are forced to eat airport food after being constantly re routed. I bought my ticket based on ariving to ottawa in the morning this however was not the case. I will be seeking a refund."

Cons: "My flight to Houston was delayed so I missed my other flight to Calgary. I had the most imported meeting at work that I will miss because I am stuck here until 8 o clock in the morning! I've been in the airport and they did not give me a hotel or vouchers for food or ANYTHING! Most horrible experience with United airline! NEVER fly with them!!!"

Pros: "NA"
Cons: "Departing from Charlotte was delayed more than 2 hours made it to Dallas in time for the connection to San Francisco, then that flight was delayed 3 hours. I was originally scheduled to arrive at 9:46 pm but arrived around 1:00 am. This has been happening more frequently on flights on United."

Pros: "The flight itself was very convenient and quick."
Cons: "We were delayed and sitting on the plane for almost 4 hours and were left with few explanations. The crew was not friendly."

Pros: "Nothing!"
Cons: "I got to the airport 40 minutes early. The flight was out at 6:20, I was there by 5:40. They did not let me print out a boarding pass. I could see the gate from the security line and the security line was EMPTY. There was no reason for them not to let me get on the plane, but they ended up scheduling me for a flight to Denver with the connecting flight in the morning- delaying my trip 24 hrs and charging me an extra 125$!!! I ended up paying an extra 85$ to American and was able to get to PHX that afternoon! The ladies at United were straight up RUDE too. When I told the lady at the counter my name she rolled her eyes."

Pros: "Friendly crew."

Pros: "Nothing"
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."

Pros: "Wine was good and generous pours were nice."
Cons: "Turkey was terrible never offer it again. Bread was stale. Get better coffee"

Pros: "Arrived early"

Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."

Pros: "She was very understanding to my 37 minute layover in Denver and upgraded me to seat row 11 from seat row 31 to make sure I could get off the plane quicker. Very much appreciated and why I always fly United with my MilagePlus card. I had been on vacation for a week and had to be at work the next day."

Pros: "Flights were on time..."

Pros: "everyone was quick, efficient, and customer oriented. seats were comfortable and the snacks were nice."

Pros: "Fast boarding, I time flight"
Cons: "Tight seating"

Cons: "Complimentary wifi was on the fritz"

Cons: "I flew to Charlotte, NC last week from Houston with my husband for a funeral. The flight there went smoothly and we used the United app to check in and get our boarding passes. When it came time to check in for our flight home my husband was able to get his boarding pass, but they said mine was unavailable. Obviously concerned I called United. After being on hold for over an hour I was able to speak to a representative. I was told that I hadn't show up for my flight to Charlotte... so they had canceled the returning flight. Not only was I on that flight my boarding pass was scanned twice (one at security and once during boarding). The representative then told me to go to the airport the next day and "try" to explain what happened. I don't know if this was some sort of glitch in the system, but I was very concerned and upset that someone could be on a flight with no record of them being on the plane... and that I was having to spend 2 hours trying to figure out if I could go home after a very stressful day... during a time when I should have been with my family. The next day I had to show up the the airport extra early while the representative there tried to figure out how to reactivate my ticket. Overall, an awful experience... I don't think I will be flying with United again anytime soon."

Pros: "Everything, service, timing. Great job"

Pros: "Everything was fine. I have a small suggestion , why don't you have direct flights from charlotte to tampa or Tampa to Charlotte for bit cheaper fares?"

Pros: "Crew was fantastic, went above and beyond to ensure my comfort and satisfaction with every aspect of my flight."
Cons: "My vehicle keys were removed from my checked luggage requiring to pay extensively to have a locksmith come to the airport the next day to create new keys. I slept in the parking lot due to the fact the locksmith could only open the doors and could not cut new electronic keys until morning. I am extremely enraged over this incident. I know the keys were contained in this article due to the fact that the Keychain was left on top, without keys. I could not imagine why someone would remove these keys from my Keychain that holds only those keys. I would like to hear your openion on the matter. Thanks, Alexander Kruse"

Pros: "They Canceled My and did not refund my money Never will use United Ever Again Scum Buckets"
Cons: "Give me my money back"

Pros: "Great flight from Washington to GrandRapids! We flew into GRR on a evening where there was a winter storm advisory and had a smooth trip all the way. United had a very good pilot and crew that evening."

Pros: "The flight itself was fine. Service was good and everything went well once on the flight."
Cons: "The flight was delayed over 3 hours."

Cons: "A lot of turbulence. Very shakey."

Pros: "they lost my luggage"

Pros: "Crew was responsive"
Cons: "I didn't like the extra 2 hour lay over in Ethiopia."

Pros: "The first leg of our trip started late and we were parked on the tarmac waiting for a departure gate. Once we were allowed to depart we had the desk at that gate radio ahead. After sprinting to the connecting flight they stated they had already stopped boarding even though we were five minutes earlier then departure time. We had to take another flight in the morning ended up costing a days worth of time and a lot of extra expense."

Pros: "Able to book me on a nonstop with American Airlines...which was NOT ridiculously understaffed. Flying Americsn next time! And the lost baggage claim guys for American in Cleveland are the best!!!!!!!"
Cons: "The flight was delayed so I would've missed my connecting flight. They didn't switch my bag so it was lost. United never gave out luggage ID stickers in Charlotte....seriously."

Pros: "Although it was a new airliner to United, it had noticeable more legroom than the Airbus aircraft that other airlines use. Luggage room for your carryon was ok, though not near as convenient as the Boeing's."

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COVID-19 information

Safety measures for airlines flying from Charlotte to Ottawa

Airlines flying from Charlotte to Ottawa have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Charlotte to Ottawa

Mandatory masks

Masks required on board, masks provided on flights from Charlotte to Ottawa

Social distancing seating

Middle seats unavailable to book on flights from Charlotte to Ottawa

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Charlotte to Ottawa

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