Pros: "The crew and seat was fine"
Pros: "Nice crew"
Cons: "Smoother flight"
Pros: "Always a pleasure to fly with Alaska"
Cons: "It was poor flight took off late and it arrived in Las Vegas late I miss my connection connecting flight the put on a different airlines got in late miss my ride and now I'm stranded at the airport"
Pros: "The snack was a whole sandwich that was quite tasty and in my opinion far better than the two meals I was served on my US to Europe flight on Condor. The staff were very kind, accommodating and served us damp linens to wipe our hands with before eating, which I did not receive on the Condor flight."
Pros: "Overall, a great experience."
Cons: "The flight attendants were excellent overall, but one of them reacted unprofessionally when I asked her to throw something away prior to departure. (I believe it was the first class flight attendant, as I did not interact with her again after take off)."
Cons: "Better communication to passengers. Gate agent didn't know why it us delayed."
Pros: "Free movies"
Cons: "First time on Alaska air, on my departure got delayed for 8hrs, then that one we end up deplaning. On my arrival, the plane got delayed again. It’s not a good experience all and all"
Pros: "No hassle and easy boarding."
Cons: "More room and limit on size of luggage in the overhead compartment."
Pros: "I love Alaska Airlines in general. Great customer service (typically), on time flights and great equipment:"
Cons: "The flight crew from SEA/LAS and same crew from LAS/LAX may have been having an off day. I’ve never seen a more aggressive (yes- shocked) flight crew I’m the years of flying Alaska. The flight attendants also was oddly unkept. Hair frazzled and attitudes were aggressive and their tone was harsh."
Pros: "The flight itself was as expected."
Cons: "The flight was delayed 3+ hours with no reasoning shared with travelers. No compensation, complimentary beverage, etc. was provided."
Cons: "The flight was delayed for 3 hours"
Cons: "Miss airline meals but realize this was a short flight. Everyone was great."
Cons: "Tv’s, more drinks"
Pros: "Everything was great"
Cons: "I didn’ ask for internet but i was charged$25 I don’t know what to name it !"
Pros: "Thanks for the power charger"
Cons: "The lights were too bright for a night flight"
Pros: "Friendly staff"
Cons: "No food offered but I usually don’t eat food but some passengers were asking about the food service"
Cons: "She was a very unfriendly woman Not apologizing for running into his foot He fell asleep and didn’t realize he nput his foot in walkway"
Pros: "Was going to miss the flight and was able to rebook since I was in the check in window for just $50. Really awesome."
Pros: "The flight was smooth from take off to landing."
Cons: "No entertainment on the plane. I saw a number of people trying to find ways to prop up and watch their phones. We recently flew on Virgin and the entertainment option were plentiful."
Pros: "Entertainment wa great"
Cons: "Left late for no apparent reason? Baggage was far away"
Pros: "overall great flight - service was over the top flight early arrival"
Pros: "We arrive safe"
Cons: "We arrive safeThe staff spend a good part of the time chopping it up with themselves in the back and just before they landed they rushed through the aisle to pick up trash and they were so rude"
Pros: "On time, clean and easy"
Cons: "we missed our flight and they said to us that “ you need to pay 350 dollars to change next flight” and nobody cares about us and i hate alaska airlines because they are so careless"
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Pros: "Everything about my trip with Alaska Airlines was perfect! The crew, entertainment, boarding, drinks were all amazing. I would love to exclusively fly Alaska from now on!"
Cons: "I loved everything!"
Pros: "easy to use kiosk. Check in and paid baggage was no time"
Cons: "At the gate announce was couldn't understood what said"
Pros: "Crew was friendly and helpful, cabin was clean"
Cons: "More food/snack options would be great, in flight entertainment would be great as well."
Pros: "Flight, boarding, pilots all very good."
Cons: "A couple of the flight weren't friendly ."
Pros: "Got leg room not cramped up like other airlines."
Cons: "Flight was 4 hrs delay. I'd rather drive maybe i will be in vegas much earlier. We were not informed of a change in gate no. It was a dissaster. I will never take this flight ever."
Pros: "Once we got going, the Capt and crew did make up for lost time& that was greatly appreciated!"
Cons: "We waited and waited in the airport before boarding......having no idea what the hold-up was."
Pros: "My whole experience was good...the flight went well. Surprised that no snacks were given though."
Cons: "No snacks."
Pros: "Great experience."
Pros: "We like our seats at the exit row."
Cons: "One of our two pieces of luggage was missing on arrival, it took us more than 40 minutes before the Alaska land attendant took our information. We arrived at 7:05 pm on Dec 22 and the lost luggage was delivered to us next day at 10:30am.although the luggage was located at 11:30 pm on Dec 22. Very inconvenient. Are there any compensation that we are entitled to?"
Cons: "Cramped seating compared to other airlines"
Pros: "Nice efficient crew. When I checked in online they knew it was a full flight and offered a free checked bag which I took advantage of. Smoith landing."
Cons: "The plane smelled gross and was really hot."
Pros: "Every thing"
Cons: "Not a thing"
Pros: "We got in early after taking off late"
Pros: "Plug ins for each seat, leg room, complimentary drink. Took the red eye flight so half empty plain, not much chatter going on, fast flight (arrived a few minutes early) captain was a good flyer the plain was smooth even for landing."
Cons: "Couldn't turn off or move the little personal fan that was blowing in my face, dried out my contacts. I noticed a lot of others on the plain were trying to mess with their fans also, with no success so because all the fans were on, the plain was loud."
Pros: "Flight was more comfortable than some other flights I have been on, and the ride was smooth. I also like that we get to pick our seats when we buy the tickets instead of trying to find a seat once we are boarding."
Cons: "Once we started to board our plane about half the passengers got on the then the boarding stopped due to being grounded by the weather. Once that was lifted we finished boarding but still had to wait for our pilots to change planes. We sat in our seats for two hours before we even moved from our gate."
Pros: "Captain of our flight made us feel at ease with his silly jokes. All the flight attendants were very nice and even gave me a complimentary drink for my birthday."
Pros: "Everything but the temperature was very good."
Cons: "i sat in the last row and the heating did not work there. The passengers next to me and I got very cold on the whole flight but the flight attendents could'n do anything about it."
Pros: "Alaska is one of the best!"
Pros: "Nothing stood out as better than average."
Cons: "The whole day was a disaster and it felt like the entire Alaska airlines was in a shambles. The first flight was delayed because they couldn't find a crew to get there in time. Once crew did show up, there was no sense of urgency and ground ops even seemed lethargic. Missed my connecting flight. Rebooked on a later flight which was then subsequently delayed another hour. The whole trip took twice as long as it should have."
Pros: "The crew seemed knowledgeable. The flight was smooth and on time."
Cons: "The seats are too narrow. I am a normal sized person, sitting in the middle seat, and had to keep me arms as close to myself as possible or bump the people on either side."
Pros: "This airline seems to have good prices with very friendly staff. It doesn't have luxury seating or amazing entertainment, but for what you pay it's a good deal!"
Pros: "Got there safely."
Cons: "The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!"
Cons: "Media entertainment selection"
Cons: "Bigger seats would've been better"
Pros: "Crew was ok they seemed disconnected from the passengers"
Pros: "Great customer service. Gate agent was able to swap my flight for an earlier one."
Pros: "The announcements for our flight was not good. When I asked the counter associate "if our flight was on time" she said yes. What she should have said was "yes we're boarding now". We almost missed out flight! Also once we were settled and was able to order our drinks, it took them so long to teturn"
Cons: "As soon as we got our drinks. We started descending which meant we has to drink fast. It was not enjoyable!"
Cons: "Not sticking me next to a 400 pound man"
Pros: "Crew very professional and provided excellent service."
Cons: "Boarding process chaotic."
Pros: "Everything was smooth"
Cons: "More leg room!"
Cons: "We were delayed out of Chicago. I missed my connection and had to take an extra flight to reach my destination"
Pros: "Nothing. At all."
Pros: "Getting off the plane"
Cons: "I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost."
Pros: "Everything: ticketing, gate experience, boarding, service, comfort."
Cons: "No problems at all."
Pros: "The staff was kind and flight was smooth"
Cons: "The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt."
Pros: "Efficient crew and easy boarding."
Cons: "No frills but ok."
Cons: "Took off an hour late from a gate all the way across the terminal from the assigned gate. Promised "free" Direct TV did not work and the Wi-Fi didn't either."
Cons: "Couldn’t understand what the crew was saying. Had to wait 29 minutes on plane after landing for a gate. The entertainment was annoying and the screen would not shut off. I did not purchase direct tv because I do not was to buy a product to watch advertisements. If you offer it then there should be an option to TURN OFF THE SCREEN it is super annoying"
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Pros: "Comfortable seats. Great crew. Enjoyed the random jokes."
Cons: "Long taxing"
Cons: "The crew allowed an excessively foul smelling person on the plane who was obviously Intoxicated on some illicit drug and smelled so bad that it made the entire area unbearable."
Pros: "I loved how comfortable the plane was. The snacks were tasty! My husband and I actually looked in the grocery store for them when we returned home :)"
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Pros: "It was a short flight"
Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
Pros: "Friendly staff, great customer service"
Pros: "I would like to give a rating lower than zero for this airline"
Cons: "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
Pros: "The staff was nice and professional."
Cons: "Why should we have to pay extra to have a little extra leg room? Aren't fares high enough?"
Pros: "Most of the flight attendants were kind."
Cons: "Some of the flight attendants were unkind"
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "I liked that it was on time."
Cons: "The flight attendants are rude and cranky. The plane was hot and over booked."
Cons: "after transferring from terminal B after a long walk then another long walk to transfer to Terminal C and another walk to baggage claim for a 70 yr.old woman and no transport available is intolerable and unacceptable! It is so disgusting that I am a frequent flyer via United Airlines and getting more and more dissatisfied cause of the troubles I'm encounterring flying with United Airlines! I should think twice,the next time I'm booking with the airline for my next flight!"
Cons: "Delayed departure again"
Cons: "Great flight crew"
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Pros: "The crew was awesome."
Cons: "Total flight was cancelled got trapped in Denver next flight was going to be out 3 days later. Customer care locations were closed. Still lost baggage. Had to rent a car in Denver and drive 2 Durango on icy roads. Totally terrible Airline and a terrible experience."
Cons: "Anything the flight was delayed a couple of times and then the terminal was changed at the last minute"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Pros: "Attention from crew."
Cons: "For a 5 hour flight, instead of a glass of coke or juice, I should get the whole can. Need an alternative to a cookie. some people have 'sugar problems'."
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Cons: "Same as first leg of the trip"
Cons: "They only had enough to food for the front of the plane , me and everyone in back was left hungry, I have never been so disrespected"
Cons: "United told us our plane was delayed, then they cancelled it. No one notified us, we just sat there and found out for ourselves."
Pros: "Crew was very friendly."
Cons: "App never worked so I couldn't watch a movie on the flight."
Pros: "Everyone was kind and on time"
It's Spirit you get what you pay for so don't expect anything more....
Pros: "I will never fly Spirit again."
Cons: "I missed my connection because Spirit was an hour delayed on my first flight. I had to wait until the next day to get a connecting flight and Spirit didn’t even cover the hotel. I’ve never had an airline be less helpful (and I fly at least once a month). The small cost savings is NOT worth it."
Pros: "We liked the working mans first class seats. Cost extra but well worth it."
Cons: "Not having to wait for Vice President to exit his plane"
Pros: "We got in 30 mins early!!"
Cons: "Worst way to end a four and a half hour flight on a discount commuter airline is for the staff to run an impromptu trivia game in which the passengers use their call buttons to buzz in. Went on for ten minutes and made me feel absolutely crazy with an endless ten minutes of ding ding ding. Stop it Spirit airlines!!!"
Cons: "Flight was delayed to the point where I wad going to miss my connection. No acceptable alternative was available so I took my refund. Vacation over!"
Pros: "Flight on time. Pleasant crew."
Cons: "Seating is too cramped with no legroom. Knees pushing on seat in front."
Pros: "The stuetist."
Cons: "I used the kiosk to check in. But I still had to wait for everyone in line to drop my bag. We waited 14 minutes. Then the lady was talking to her coworker and not us. We spent 30 minutes just checking in before security. Then our seats were suppose to be together. After talking with the guy at the gate to get our seat assignments. We were sitting on opposite sides of the plane. So much for our anniversary trip together. I purchased 2 tickets together. So we would be next to each other. Worse flight experience."
Pros: "No delays everything was smooth reached before time so was an added bonus"
Cons: "Everything needed to be bought including water."
Cons: "Flew to Seattle and bags ended up in Vegas."
Pros: "I need help they told me my flight was delayed and missed it and couldn’t get me on the next flight"
Cons: "Crew was peevish and seats were awful and tight."
Pros: "Smooth ticketing/ boarding."
Cons: "No coffee."
Pros: "Crew was great. Pleasant, professional service."
Cons: "Plane was cold. It would have helped to have blankets available."
Pros: "The boarding process was expedited on both my Cleveland to Las Vegas flight and Las Vegas to Seattle. The crew was friendly on the aircraft"
Cons: "Both flights were behind causing me to miss the last ferry and spend $150 extra to take a cab around pudget sound to make it to work on time tomorrow. In Las Vegas after having my personal item on the plane from Cleveland to Las Vegas I was informed by the gate staff that I would have to pay an additional $55 dollars for my bag and that they were giving me a deal because at the gate it should be $65. After arguing with the attenedent and showing both tickets for the same seat on the same aircraft she conceded after finding out I was in the military."
Pros: "The flight was on time and boarding was effficient."
Cons: "Seats are not comfortable (plastic, no reclining possible), they charge $3.00 for water! They add for carry-on. Staff is loud and makes announcements for selling Spirit products over the loudspeaker. Impossible to sleep. My worst flight ever in terms of comfort."
Pros: "Flights were all on time"
Cons: "TOO CROWDED! small seating and forced to listen to unwelcome advertisements!"
Cons: "Sat on the plane for over an our before taking off."
Cons: "Every single thing you have to pay. Flight was delayed by couple of hours. I would not prefer this flight for any business trip. For pleasure trip, it may be okay."
Cons: "never on time. customer service is non exsistant, airline reps are VERY rude."
Cons: "Booked flight with kayak which did not give baggage choice therefore had to pay $45 for that since it was purchased after initial booking. Very disappointing"
Pros: "Three out of the four flights I had were good, They boarded on time and took off right away, the forth was delayed by 4 hours! I'd consider flying them again...maybe....depending if I considered $$ an issue."
Cons: "I don't like the up-selling...OK, so, this was my first flight on Spirit and they are bare bones, I'll make that decision the next time I book a flight and have to decide between price and bare bones."
Pros: "Boarding was a breeze. The crew was polite. The food was as displayed via the menu. it was a straightforward and simple process. The flight itself arrived safely so that's really the most important part."
Cons: "The chairs on airbus 319 were truly awful for that long of a flight. I flew spirit for the last leg of my trip in an airbus 320, and that was considerably more comfortable. I will know next time to just spend the money and get the big seats if possible (they were reserved by the time I chose my seats)."
Pros: "Told to deplane and get back on THAT SAME PLANE. Went to the restroom, returned - only to find out that that info was WRONG. Gate had changed with a different plane!! MY FLIGHT on a different plane and a different gate - went on without me."
Pros: "Everything worked flawlessly. No problems. Nice people."
Cons: "They had ruined (delayed our flight) making us miss our connection stranding us in Vegas for over 12 hours and there is no easy way to get reimbursed or ahold of corporate at all."
Cons: "I received an email that my original flight was delayed so I called to get reschedules since it would make me miss my connection. The customer service agents were terrible, suggesting I fly out of Detroit instead of Cleveland (3 hours away) and fly into LA or San Diego INSTEAD of San Francisco (6-8 hours away). I got rebooked onto another flight with 3 connections instead of two. Then once at airport my new flight was delayed about 7 times. Water leaking into the back of the plane and they couldn't figure out why, according to gate agents. Of course I was going to miss my connection (again) and so I had to spend the night in LA on a layover instead of my destination. Gate agents were rude and gossiping about customers. Additionally not allowing overhead bin space, charging customers different prices for checking bags, and not even giving out a glass of water when customers have been waiting 6 hours for a flight then on a 5 hour flight is ridiculous. These people have no idea what customer service is."
Pros: "The best part of the flight was the price."
Cons: "The sets don't recline, no free refreshments, no entertainment or wifi. It was like taking the Greyhound."
Pros: "The price. No delays"
Cons: "The seats are pretty uncomfortable and I was stuck between 2 larger people. Maybe paying extra to pick a seat is worth it."
Cons: "My flight was delayed 4 hours. The connecting plane then left without several passengers that were headed to Seattle. We were not notified that the flight was leaving without us. The employees were extremely rude and showed no remorse that we missed our flight because of their delay. We were given no options, just told we would have to deal with it. They refused to refund our flight or help with finding us a different flight home. We slept on the floor of the airport until the next day and took a different airline home. I will never fly this airline again. Their service is dispicable."
Pros: "Flight was on time."
Cons: "The plane's non-reclining seats were very uncomfortable."
Pros: "hmm, you got me to and from my destination."
Cons: "On both outbound and return flight I could not print my boarding pass. First your website made me change passwords, which was frustrating b/c the process did not work the first few times. Then I could not print my boarding pass, it just said "loading something awesome". It was not awesome to try several times and never print the boarding pass. So I arrive at the airport and they told me the flight was oversold and that I should have printed my boarding pass earlier. This occurred on both departing as well as returning flights."
Pros: "Fairly straight forward and run-of-the-mill as far as air travel goes. Flight itself was fine. Crew was friendly and helpful."
Cons: "They charge for EVERYTHING. Picking your seats, carry on bags, water during the flight, you name it, you will be paying for it. I will be flying other airlines, even if it does cost a bit more overall, for the fact I know exactly what I'm getting for my money. Also, seats DO NOT recline at all. They are about as cheap as you will ever see while flying."
Pros: "The pilots got us in early on both legs of ou journey which really helped us do more."
Pros: "There were no power outlets or wifi. It's also not clear that you save money by buying your carry on ahead of time"
Cons: "Multiple flight schedule changes. Missed flight because I looked at the wrong email itinerary. No refund of any kind."
Cons: "The flight attendant's perfume was nauseating, and heavily over done, like she took a bath in it."
Pros: "Flight was on time and arrived early."
Cons: "The seats do not recline back..... Uncomfortable."
Pros: "Not a fan of spirit only fly spirit when there's no other option."
Cons: "Extra hidden charges on flight day for date change that was made within 10 mins of booking my reservation. Flew years in the States but never got charged extra for changes made within 24hrs of reservation. Hope I can plan my trips early enough to get best deal with other airline so I don't have to deal with shady spirit airline in future."
Pros: "The price was low to book, but read on, because it wasn't worth it."
Cons: "Absolutely terrible in all other respects. After delaying the flight for 20 minutes or so (due to "maintenance issues"), the employee came on and said that the flight was cancelled. Not that Spirit would bring a new plane so we could all still fly out. Not that they would be taking a little longer to fix the issue. No, just that it was cancelled. Then, when the herd of people went to the ticket counter to get new flights or refunds, no one was there for about 30 minutes. When they finally arrived, they were unwilling to compensate for my $30 taxi ride. And they were generally unkind and unhelpful. This is unacceptable; I will not book Spirit again. Thank you for your understanding."
Pros: "The crew was awesome! They are the reason I would consider flying Spirit again."
Cons: "I think on longer flights drinks (non alcoholic) should be free considering the TSA regulations on liquids. At least one free drink and charge for others. 4 hours is a long time to go without any liquids in a recycled air environment."
Cons: "Not providing the free food"
Cons: "Paying for every breath I took!! Cramped seats!"
Cons: "The what spirit handled the flight cancellation"
Pros: "Horrible. They canceled my flight mere hours before we were supposed to leave by EMAIL ... then wouldn't give our money back. The weather was completely perfect (said it was a "crew issue"). Didn't give us another flight until 2 days later. We had to buy tickets on another airline. They didn't compensate us a single dollar"
Cons: "Worst flight experience in 30 years of flying"
Pros: "Not a long line to board"
Cons: "The cost for all the extras made this ticket less of a deal"