Excelente aerolínea con asientos cómodos aviones modernos y buena comida
Pros: "Plane was fine."
Cons: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Cons: "You misled people not telling I have to pay for luggage"
Cons: "Quick, easy, no problem."
Cons: "They got our bag out of the plane and then lost it, had no earphones whatsoever."
Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Cons: "Low cost, no frills, but on time. It's what we want and they delivered that today."
Cons: "Get a plane that actually works."
Pros: "Yes, they did"
Cons: "The flight was delayed more than an hour. The seating is super uncomfortable, a small sandwich is all we got for an almost 4 hour flight plus the delay. No entertainment on board makes it a killer. I will no longer be booking any flights with LatAm."
Pros: "Quick check in online"
Cons: "Plane was 2 hours late taking off and we missed our connecting flight."
Pros: "The plane has a huge leg room space, the chairs are very comfy."
Cons: "The check-in and the baggage drop process in the counter is absolutely slow, as well as the boarding process. I wasn't able to do the check in online."
Pros: "No waiting"
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Cons: "One bathroom was out of order, and movie system did not work"
Pros: "The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand."
Cons: "Food. And some entertainment on an international flight."
Pros: "Everything was great."
Pros: "All confortable"
Cons: "Turn down the light"
Cons: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Cons: "Too tight, no entertaintment"
Pros: "Boarding was easy."
Cons: "U have to pay for everythings"
Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Pros: "nice peole, crew, great aiplane comfort and food"
Cons: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"
Pros: "Normally, getting on a plane in Colombia is an absolute nightmare. People pushing, standing right next to you, when you get on the plane all the old women who do not know how to read always walk to the back of the plane when they're supposed to be sitting in seat 7? Been there? Seen that? Yes ! Seen it a million times. What makes this particular flight so unbelievable, and maybe it was just a training day because there was a lot of airline personnel at the check in kiosk, but I have never processed on to a flight in Columbia, given up my baggage, and be walking to the gate so fast in my life! I truly hope this is something that will become standard, and I pray to God that the other airlines especially Viva will learn how to do!"
Cons: "Overall very good, good crew... minus point.. seats SO tiny, it makes Asian airline economy seats feel like 1st class!"
Pros: "Personnel were helpful (attractive!)"
Cons: "Seats! Outrageously cramped...As a Pilot, I know for a FACT they are not FAA/ICAO safety compliant ...no way!"
Pros: "The plane 787- 8 is new and realy comfortable"
Cons: "Too much bread at dinner The flight was delayed more than 15 minutes"
Cons: "no customer serve no help"
Pros: "On time, professional crew"
Cons: "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"
Pros: "Great service!"
Cons: "The food"
Pros: "Service was very good and professional"
Cons: "Flight was packed but thats expected"
Pros: "Punctuality. attention of stewardesses"
Pros: "Smooth flight, on time"
Pros: "Everything was excellent."
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Pros: "airplane was new"
Cons: "i was not able to do online check in"
Cons: "It was delay. 2 hours."
Pros: "I flew from Baltimore to Miami to Bogotá with zero issues. I am a musician and was traveling with my guitar, nobody hassled me and there was adequate space. The only issue was in Bogotá for my return flight. After struggling with the LATAM kiosk machine I was told by a LATAM ticket agent that flights from Bogotá to Miami are through American Airlines. Luckily a very nice American Airline agent accompanied me back to LATAM and convinced them my flight was with LATAM. Everything else was simple and easy!"
Pros: "LA TRIPULACION"
Cons: "EL EQUIPAJE NO LO MANDARON HASTA DESTINO FINAL Y SE PERDIO"
Pros: "Flight on time,perfect schedule and mail info"
Pros: "comodidad normal camareras normales"
Cons: "divercion y comida"
Pros: "Bosrdi g wss easy"
Cons: "Food Entertainment Leg space"
People need more than soda and pretzels on long trips and planes should be properly fueled before allowing people to board.
It would be great if the line for immigration were to move smoother. Spent over 30 minutes in line and almost missed my flight.
This is a very short flight, so there actually wasn't any food or entertainment onboard. Although the pilot had warned of turbulence, the flight actually was quite smooth, especially compared to the VERY turbulent FAT-CHI leg we had just endured.
Cons: "uhhh social distancing!!!! We were packed in that plane...."
Cons: "Many of the crew members seem as if they hated their jobs. I hesitate asking them anything."
Pros: "The crew was very attentive."
Cons: "There were no power ports on this flight."
Pros: "In flight entertainment. Seats had leg room and I was seated beside my spouse."
Cons: "The flight being on time."
Pros: "I have never experienced as smooth a landing on both legs of the trip. I’ve never flown American before and in comparison to other air lines I think they must have the most experienced pilots. Everything else was equal in quality to other US airlines I’ve flown, the usual stuff on long distance flights - but I felt the staff were a notch above the others as regards friendliness and helpfulness. I had a very smooth trip, no delays or problems. I will fly with them again."
Cons: "Bathroom on the plane could have used a good cleaning."
Pros: "The direct flight was great and made up for the rescheduled flight time in Memphis."
Cons: "Original Flight did not depart on time."
Pros: "All was great - we even arrived early."
Cons: "Not even a cracker"
Pros: "The cost."
Cons: "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
Pros: "Flight crew offered me compensatory AA aadvantage miles for screen not working"
Cons: "Screen did not work on video display. As always, seat was terribly uncomfortable. Felt like I was sitting on a wooden playground bench."
Cons: "Flight was canceled after being delayed 3 times"
Cons: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Pros: "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
Pros: "Flight delayed due to no crew"
Cons: "Got hotel voucher for hotel with no rooms available"
Pros: "Latam lounge in Bogota"
Cons: "Pay for premium seats, not enough leg room a rip-off"
Cons: "Left 2 hours late from Bogota"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Pros: "Flight was super cheap to France. Excellent value"
Cons: "I could not use the automated kiosks with my ticket"
Cons: "Just never enough leg room❗️"
Pros: "Everything went very well."
Cons: "No room between seats."
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Pros: "Everybody answers me any questions that I have. And treat me very Gental. I thought that I lost a Lounge but in my next fly from Bogota to Pereira apair in Pereira airport."
Pros: "I like the service, how they were polite to me, and made me feel welcome."
Pros: "All of the flight attendants on American Airlines were very helpful and professional."
Cons: "The American crew made a long flight comfortable and bearable"
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Cons: "No entertainment, no food"
Pros: "Value for money"
Cons: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Pros: "Worst plane to travel 5 1/2 hours. Almost no legroom, very small seats."
Pros: "roomy flight, great movie selection, food was great"
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "Arriving early"
Cons: "Having to pay for the wine."
Pros: "I would like to include these miles to accumulate them. I flight with Latam to Río de Janeiro renta y. How can I get them?"
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Pros: "Fast boarding and left gate on time on a holiday"
Cons: "Felt cramped in like cattle"
Pros: "Check in and boarding was quick"
Cons: "Paying extra for seats"
Cons: "Crowded seating, smaller seats."
Pros: "Modern plane"
Cons: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Pros: "Fast boarding"
Cons: "My entertaiment system was broke, I let the crew know about it but they never pay attention on this issue, seat 13F"
Pros: "Accuration and responsability"
Cons: "Long conection"
Cons: "Could not get voarding pass although an AA plane the ticket as tgey called it was co partner with LATAM, so American would not talk to me and LATAM could not help either. Eventhough I was talking directly in the LATAM lounge with a representative. Ridiculous could not obtain a seat assignment until I arrived in Bogota, there I found out that the flight was overbooked and ended up having the last of a center seat."
Pros: "Flight cancelled. Got routed through Aviancs."
Pros: "Crew was excellent. Thank you Sohiwe"
Cons: "Way to small seating area"
Pros: "Crew was good."
Cons: "Flight was very late (about 90 minutes). Not good, especially after a long flight to Van from New Zealand."
Pros: "compliance in the boarding"
Cons: "in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat"
Pros: "Crew was great. Especially Reagan"
Cons: "Poor choice of movies"
Cons: "Over 11/2 hour late with no explanation."
Cons: "Entertainment system kept kicking out & had to start over. Gave up"
Pros: "The extra leg room that you have to pay for."
Cons: "Insufficient padding in the “premium” seats. No decent meal selections. The wrap that I had was primarily a tasteless piece of flat bread."
Pros: "Boarding easy & fast"
Cons: "Plane lat, extremely hot, & only 1 explanation with no updates"
Pros: "I liked that they didn't make a fuss when boarding that I wasn't in the section but needed to board earlier due to a knee injury."
Cons: "That they didn't really stop long enough for me to ask for a snack. They asked the other side but as I was on the window seat, I couldn't seem to get their attention."
Cons: "Really doesn't fit into the "didn't like" category but my boarding pass said Zone 6, however there was no Zone 6 called nor signage for it. Even the person checking our boarding passes was surprised. Just a comment really!"
Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Cons: "Very long delay not fair to passengers"
Pros: "We got home early by about a half hour and the flight was smooth and quick."
Cons: "Didn’t find the crew to be as friendly as I have had in the past. They wanted us to pay for headphones. Was travelling alone with an infant makes coordination etc hard. Didn’t offer help or anything."
Pros: "Flights left at the scheduled time"
Cons: "Planes are very uncomfortable. There is no entertainment in the cabin (tv, music)"
Cons: "Aircraft was switched for maintenance. Incredibly late arrival"
Cons: "Flight late (30 minutes) as mostly with Air Canada, fortunately not cancelled this time as also common with Air Canada short distance flights Not enough space in overhead compartments for carry on. The lady at the boarding makes it sound like that is the passengers fault."
Pros: "Buying wine was a good idea. It's a good cure for frustrations."
Cons: "I had trouble checking in online AND printing boarding pass at kiosk. Plane left 45 minutes late. Boarding was chaotic. Headphones did not work with entertainment system. Drink order was incorrect... I just had to pretend I was on crappy public transport for two hours for a one hour journey. I laughed out loud when they announced on flight that Air Canada was voted best North American airline. Riiiiight."
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Cons: "Delay getting to gate in Toronto. Entertainment system is not top notch. No blockbusters of any kind. Cheesy airline"
Pros: "Boarding on time"
Cons: "Problems with entertainment"
Pros: "Video screen in seat back so I could watch movies"
Cons: "I forced to check my carry on bag despite the fact that there was room in overhead compartments. Consequently my bag was damaged when loaded onto plane, or when unloaded onto baggage carousel. Disorganized loading of passengers onto plane."
Cons: "Poor snack options"
Pros: "A few turbulents just before landing but great flight crew."
Cons: "I didn't like the fact that I paid 14$ for wifi and it kept kicking me off all the time. Also when we landed in Edmonton we circled their airport for half an hour then finally landed and we were stuck on the Tarmac for additional 45 min while we waited to get towed to our terminal. All in all terrible first time flying with air Canada and will never do it again. West jet flight I took to my destitnation was awesome"
Cons: "Constant gate changes. Getting a seat number assigned was tedious"
Pros: "I arrived safely with my children"
Cons: "No snacks"
Pros: "There was a hour delay but once on board the crew and flight was excellent."
Pros: "Decent movie selection on one of my flights"
Cons: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Pros: "Got free internet for their troubles."
Cons: "They boarded us already a half hour late on our plane. Then after we were all boarded they decided to tell us that the pilots had not even landed from their previous flight yet. Once the pilots finally got on board the aircraft they still took another 40 minutes to do their routine checks. Almost two hours later we finally took off."
Cons: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
Pros: "The crew tried to be nice."
Cons: "Boarding was completely disorganized. The flight was meant to depart at 3:30, we didn't start boarding until 4 and we didn't take off until 6. The flight was too full and the plane too heavy so extra fuel needed to get be left behind, which meant we had to land in Jamaica refuel and then head to Toronto. Arrival time was meant to Be 10:30pm and we arrived around 1:30am."
Cons: "Plane way too cold, seat would not recline"
Pros: "Food was actually pretty decent tasting and priced."
Cons: "One of the female flight attendants was quite mean and just had a poor attitude. Glares, muttering under her breath at passengers etc. Overhead storage is just a nightmare! Always filled to the brim. I've heard flight attendants bashing passengers about it openly. Maybe if you didn't charge $25 per bag per leg people wouldn't do this. Something reasonable like 5-10$ would help this problem HUGE."
Pros: "Onboard service staff were very good."
Cons: "Flight was one and a half hours late leaving."
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Pros: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Cons: "No food or snack. Only drinks or food for purchase."
Cons: "They should have checked the plane before boarding. When the plane was ready to take off they discovered an issue with the lavatory. we had to sit in the plane for more than an hour to get this fixed."
Cons: "Six hours stuck at an airport with no where to get decent food and ended up sleeping on the floor. There should not be a stop to flights at night time."
Pros: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Cons: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
Pros: "Staff was at least friendly"
Cons: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Pros: "Seat was broken, you can not recline seat. Flight was full, I was told so you have to sit on same seat. Secondly, there was one kid who keep crying yelling like hell, big time headache. It was about 6 early morning flight came at airport by 3:00am thought will sleep on air. On boarding, only drinks was offered, not even cookies or snacks there."
Cons: "Broken Seat No cookies or nuts, only drinks For kids or infants- airline should give them last seats or offers Air buds."
Cons: "No cookies or pretzels."
Pros: "The crew was good"
Cons: "The flight was delayed several times, and then they lost my baggage, when I landed in Chicago, no bag. A person from United Airlines called me at 7:00 AM the next morning and said that they had my bag. He directed it to GRB that day. Thanks to him I got my bag back!"
Cons: "They lost my bag which was full of important clothing I needed for interviews this week."
Pros: "Liked the smile in the faces of the crew as they served the snacks"
Cons: "The flight was delayed for more than an hour"
Cons: "It wascancelled and rebooked for next day. Then the person whi gave me the ticket told me no hotel booked other one told me just take a blanket and sleep in the airport!!!!!! Is that a joke!!!!"
Pros: "Linda the Air Canada check in Agent at the Priority desk in Calgary was the best Check in Agent I have ever dealt with in over 20 years of business travel. I was with my family and she even made a special effort with my two Granddaughters that they are still talking about today. She is the reason Air Canada still has ALL of my business every year"
Cons: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"
Check-in was slow but due to all the covid protocals
Pros: "United uses a code share with Avianca for regional flights."
Pros: "It was meh...."
Cons: "I got no notification that the flight was going to be 1 hour earlier"
Pros: "Airplanes, entertainment, boarding, check in"
Cons: "Food, conections"
Pros: "Boarding was fast"
Cons: "Long takeoff and seats were to close"
Pros: "United is fine."
Cons: "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."
Cons: "We didn’t have food on our flight, but ordered it at a cost. We didn’t get the food or pay for it."
Pros: "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
Cons: "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."
Pros: "The lounge and boarding area at Houston Airport were great. The staff at boarding did a good job keeping everyone happy and in line and boarding in the proper zones."
Cons: "All the flight attendants were trainees. I was served cold coffee because it took so long to get from the front of the plane to the back. I was given a toothpick to stir it with. My headrest detached from the seat, and I had to sit uncomfortably during the flight. The plug for headphones was broken."
Pros: "My economy plus seat was good (once I finally got it) and for all the hassle they did free tv for the whole plane. THey found a new plane FAST!"
Cons: "They changed gates last minute - plane was in for maintenance and slight delay - then cancelled that plane - did the series of 15 minute additional delays. They found a new plane - changed the gates (big distance) again - and 'the computer' had reseated 1/2 the plane. DISTASTER to fix."
Cons: "crew at the airport and on the plane, not very helpful"
Pros: "Selection of films and TV"
Cons: "Late boarding, but no apology. Drinks service, but no snacks"
Pros: "Flight attendants were competent"
Cons: "The drinks for purchase were absorbant"
Pros: "I made it home alive"
Cons: "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
Cons: "Movie kept crashing and I had to restart the app"
Cons: "Flight left 5 hours hate which included 2+ hours on tarmac being fed nonsensical updates by pilot. Planes entertainment system wasn't operational"
Pros: "Flying on the beauty Dreamlier Boeing 787"
Cons: "Luggage crew too slow in both airports"
Pros: "Pushed out on time and made it home early"
Cons: "Flight attendants were non existent. 2 water services in a 4 hour flight is ridiculous."
Pros: "Help changes with my seat assignment"
Cons: "Leg room bad.....attendants. not very happy"
Cons: "The United Boarding Agent repeatedly warned about the "SMALL" carry on compartments on the CJR aircraft and literally insisted we tag our carry ons to be set aside on boarding even though we knew they fitted OK. AS A RESULT when we got to Calgary we had to wait at the over size luggage racks for our carry ons to be delivered instead of them being set up for us as we left the aircraft which is normal!! Very frustrating!!"
Pros: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Cons: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
Cons: "Tv didn't work no entertainment options on personal device"
Pros: "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
Cons: "Customer service, baggage policy, service at the airport counter, in short everything."
Pros: "The crew was working efficient and tried to respond to request"
Cons: "The plane was freezing cold. I came prepared but had to hunker down under blankets even though I had two shirts and a jacket on. This is not acceptable for any flight or airline. I caught a cold on my return trip due to this. I'm disappointed as it seemed like a newer plane. The stewardess acknowledged this but was unable to get our section to warm up. Everyone in my area of the plane was Ice cold."
Pros: "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
Cons: "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Pros: "Movies on plane"
Cons: "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."
Pros: "The crew were very nice and we had a safe flight."
Cons: "The seats were very hard and uncomfortable! Customers should bring a pillow."
Cons: "Didn't like having to buy food on an international flight."
Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."
Cons: "1hr 10min. Delay on the tarmak. Late into Calgary."
Pros: "The boarding process went well."
Cons: "The plane clearly had not been cleaned, not even superficially. There were stains and crumbs on the tray, there was garbage in the small seat pocket and the seat was damp. Very unpleasant."
Cons: "Flight Attendant was REALLY late. We had to delay boarding to wait for her. 15 minutes. then it took longer to wait for gate check -- green tag bag - than if I had checked the bag. when we finally got the gate check bags and headed through customs the checked bags were all on the carousel. And I have Nexus. So Customs was 3 minutes. NOT a good process. Figure it out YYC international terminal!!!"
Pros: "The crew was great"
Cons: "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"
Pros: "Nice seats - and some room to move and relax."
Cons: "Being an Air Canada customer and having bought an Air Canada ticket - I do expect that either the entertainment will be free on my iPad or included - particularly when I have to PAY to get a decent seat. It isn't right that entertainment isn't included for the extra price!"
Cons: "Entertainment is very expensive... no distractions from that end for my work though...silver lining I guess. Internet is similarly very expensive"
Cons: "Put on stand-by despite booking flight months ahead of time, just because we did not check in 24 hours ahead of time."
Pros: "Good in-flight entertainment using the app. Decent staff overall."
Cons: "On our booking through Kayak, this was only listedas an Air canada flight, however, when I couldn't check in online and phoned Air canada (which took 30min), they said it was operated by United and had to check in on united.com. Why was there. o mention of this?? It took me phoning to find out what airline I was flying with! Also, a United staff person told us we didn't need to touch our bags in calgary en route tonour final Saskatoon destination, which was wrong."
Cons: "Not like Air Canada ... I can tell the staff are tired of their jobs. Entertainment you needed to pay for. Really bare bones"
Pros: "Co passengers friendliness"
Cons: "The tiny cup with more ice than refreshment. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Pros: "On time"
Cons: "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"
Cons: "With maintenance delays, I wouldn't make any connections."
Pros: "We arrived safely along with our baggage."
Cons: "Major weather issues so delayed boarding and flight. That's understandable, but poor, often rude, gate operations. Often no, inaccurate, or misleading information. They seemed confused, as if this were the first time event."
Pros: "The flight is on time."
Pros: "Everybody help me good information Thanks"
Pros: "The overall punctually of the flight was very accurate and i appreciate that very much."
Cons: "One flight attended in particular was very rude. Blonde short and slightly over weight. Her deminer towards the passengers was very unprofessional. It is unfortunate to have someone like that in a 6 hour flight. Seats are very small and couldn't charge my phone. Also couldn't watch the flight path unless I paid for the entertainment"
Cons: "Was late like 7 hours"
Cons: "I wouldn't know since I wasn't on it and I'm still in the airport waiting for my flight. I have to try to get comfortable on the floor right now."
Pros: "Punctual, good service"