Cons: "Free wifi for business class customers. $6,000 ticket then asked to pay 10/hr for wifi is insulting!"
Pros: "Great crew!! Super nice"
Cons: "La comida mediocre"
Pros: "Friendly crew in business class."
Pros: "The crew were fantastic. On time flight always a plus for a vacation. Movie/TV selections exceptional"
Cons: "Headphone jacks did not work well"
Cons: "Our flight was delayed from Honolulu. This made Customs and Screening stressful...as there was only 45 minutes to get through and then to the gate. No one advised that there was another plane shortly, which would have reduced the feeling that we had to sprint down to the gate. Otherwise a very good flight"
Pros: "Boarding very fast"
Cons: "Very small plane. No snacks offered."
Pros: "I liked the entertainment. The crew was very attentive."
Cons: "One of the meals wasn’t extremely desirable."
Cons: "Rouge is terrible compares to regular Air Canada."
Pros: "The crew to San Francisco"
Cons: "canada rouge"
Pros: "The flights went smoothly overall. The crew was friendly."
Cons: "The movie selection on the tv was limited."
Cons: "Canceled flight , delayone day , I should rebook by myself by calling the air canada call center I will considre next time when reseving with Air Canada , and Kayak because you didn't even know what happen with me , I took flight to London next day since my flight was canceled"
Pros: "We arrived safely"
Pros: "The staff were very friendly and professional. The trip to the Maple Leaf Lounge always a great experience!"
Cons: "For a business class ticket, the food was not the best. There was no service of any kind until we got in the air. Most airlines in business class will at least give you a drink while u are waiting for everyone else to board."
Pros: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Cons: "Nothing... Can't exactly shorten the distance."
Pros: "Air Canada Rouge is last airline choice I would make"
Cons: "direct flight"
Cons: "Food not included with insane flight costs"
Pros: "flight was fast and on time, service was good"
Cons: "seat was in poor conditon , numb after 3 hours on a 8 hour flight no entertainment units mounted in plane."
Cons: "After my checking-in, I was told I was not allowed boarding without an eTA, which was never informed me before. And I could not get an eTA at that time. Terrible! I am seeking for a compensation from Air Canada. If only you could help."
Pros: "Service of staff"
Cons: "Lost my baggage and all of my flights where late causing me to miss one of my connections"
Cons: "never on time, late flying both way's"
Cons: "Poor airflow on plane."
Pros: "Pillow, blanket, food provided. Inexpensive flight. Great crew and smooth flight."
Pros: "Empty seat between us"
Cons: "No movies. Had to load app for entertainment. Then WiFi never worked"
Pros: "I liked how the pilot gave updates and info, especially if they anticipated turbulence. Entertainment was super for such a long flight. Loved the Oscar nominated films."
Cons: "I lost my sunglasses somewhere at my seat and couldn't find them!"
Cons: "Constant gate changes. Getting a seat number assigned was tedious"
Pros: "The new airplane 787 is really a nice airplane"
Cons: "The flight delayed 1:45, making me lose my connection"
Cons: "Air Canada has very poor communication with customers. Having seen that ALL flights were delayed (it was 9:40 pm when I connected through Toronto) I asked 2 Air Canada employees about my 10:30 flight that showed on time on the monitor but Kayak already said it was late. They said it was late due to late inbound aircraft. A fellow passenger informed me that TO was down to one runway and things would be late late - which they were. TALK to us Air Canada!!!"
Pros: "Good room on the seat"
Cons: "I paid extra to get into the economy plus (or whatever they call it), because when I was completing the ticked purchase online I was presented with a prompt to upgrade, The prompt said that alcoholic beverages were included, as well as a meal or snack from the menu. As is it turns out, that is only offered on certain aircraft. I call that false advertising, and I should get a refund for the upgrade fee i paid!"
Cons: "Air Canada stopped flying to SLC while we we're on our trip. so it made the connections to other flights after getting to Toronto (from Amsterdam) really tricky and tight on time. While on the flight from Amsterdam, things were great, but that stress of being rerouted was not great..."
Pros: "On time Courteous Good service Decent business class seats"
Cons: "Bit of vibration on the front wheels on take off rough landing, similar vibrations Mediocre lounge (by United in Las Vegas airport)"
Pros: "We checked in online and were able to very quickly and efficiently check our bags and board."
Cons: "We did not have in flight entertainment. We had to pay $10 to rent an iPad."
Pros: "Little turbulence, smooth flight"
Cons: "In flight entertainmento, had to rent a device to watch a movie on an 8 and 1/2 hour flight, there was no tv's on seat backs."
Cons: "At least two hours delay departing three of four times, virtually no air on the Toronto-Nashville leg then had to sit on runway in a hot plane due to gate not being ready. The international boarding from Toronto to Paris was badly disorganized with two gate attendants and finally another two came over to help but stayed in phone most of the time. We were already delayed. Won't fly Air Canada again"
Pros: "it is on time no hassle every things is smooth"
Pros: "The entertainment was horrible, seats so uncomfortable. Service was really bad and overall to cramed"
Cons: "Change the seats and give a bit more space. Get the flight attendance to not be jerks and do their jobs"
Cons: "Small spaces for legs, dinner taste... No tv screen in the seata back"
Pros: "Size of plane allowing for aisle seating."
Cons: "Delay with boarding for about hour without a good explanation. All monitors in airport shows plane on time when it actually was not. Boarding process also took a bit of time perhaps due to many elderly on the flight. Seating was also confusing as the middle seats did not correspond with aisle seating. This caused delays as passengers had to figure out where they were sitting. Checked in luggage at gate since flight was full and we were asked to volunteer to check-in luggage. At baggage claim, bag delay to retrieve luggage after already hour delay in departure. Bags was not labeled or categorized correctly causing an extra half hour delay to claim bags."
Cons: "Change of boarding gate at last minute, no food service in rear of plane due to turbulence however front of plane was served"
Pros: "The helpdesk was helpful when I got a hold of someone. The compensation was decent."
Cons: "I bought my round trip ticket from DC to Paris via Toronto since March 2016. But the flight back from Toronto to DC was overbooked and I got bumped off the flight. The agents were severely understaffed and had no information about the situation. Also, when I finally got the flight back to DC, my luggage was lost."
Cons: "Couldn't watch movies unless on iPhone"
Pros: "Food on international flight was horrible, they lost my luggage, last flight was an hour late with no explanation. Still don't have my luggage."
Pros: "A United Airlines employee assisted me by answering questions that I had. This same employee actually came to find me when the Air Canada ticket gate opened early and knew I was waiting to get my boarding pass. Greatly appreciated.."
Cons: "I didn't like that I did not get home on the original day specified. I didn't like that my luggage was lost because you all directed me to another airline to get home. It was very stressful and exhausting."
Pros: "The cabin attendents were excellent. They were courteous, patient, friendly, helpful, professional. When we were waiting for take off for two hours, they did everything they could to make the situation less awful. I would travel Air Canada again just because of the cabin attendants."
Cons: "I can't say I enjoyed waiting on the tarmac for two hours because of what reportedly turns out to have been a data entry mistake, and I would have liked different movies in the onboard entertainment selection."
Pros: "Very cool service, nice, modern aircraft, entertainment system"
Cons: "Small leg space in economy"
Pros: "Generally OK Food quite good, relatively"
Cons: "30 mins delay Cramped even for Economy"
Pros: "Amenable and friendly staff."
Cons: "Getting there really early and being in a late boarding zone."
Pros: "Two bags plus a carry-on."