Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
They lost my bag and I still haven’t received it yet
They lost my bag and I still have not received it
Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
The Airline canceled my flight and don’t want to refund me.
My luggage was left behind in Miami. I wasn’t the only one. I couldn’t get a boarding pass from air Maroc but I got one from American Airlines for the air Maroc leg. I had the sense of getting in line with air Maroc boarding crew and showed them my AA boarding pass for air Maroc and I got a new one from them. There were several passengers filing missing bags reports in Casablanca so I assume there isn’t a good coordination between airlines. My AA bag ticket says Casablanca but it is from AA. I wasn’t the only one missing a bag.
I couldn’t find my boarding pass with the information provided by Underpricer. It took me several hours to find what the issue was. Finally I got the right code to get my boarding pass from American Airlines. Underpricer WhatsApp call center finally got it right. When I got to Casablanca my luggage was left in Miami. Not sure which airline fault it was if Air Maroc or AA. I filled out a report with Air Maroc
Had problems with online site and app when trying to book flight and manage reservations. My in-flight console did not work and seat did not recline. Staff could not provide details with respect to short connection. Fortunately a fellow passenger was helpful. Otherwise good flights, on-time departures/arrivals, etc.
I would like to praise one of the stewards, Mohamed, who was swift and efficient to help me as I was not feeling well at some point during the flight.
Food quality was low for business class. No snacks between meals. Very confusing “One World” participation. This airline seems to be part of the program but doesn’t recognize the benefits to customers (luggage allowance)???
Cancellation was really bad no organizations at all and I want to choose a direct flight for the 18 January counter agent does not allowed me no even to speak was rude I was forced to got a third world country flight
There is nothing Royal about Royal Air Maroc. Old planes, poor service, no entertainment and not one of my 4 flights was on time.
Improve food quality and clean the seat . Bathrooms not clean
I had pre booked gluten free as a meal preference. Nothing of that was considered during my flight. The attendant said he had no idea and would check but never returned with a response. I did not eat anything that flight and was super hungry
