The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Klm start boarding while somw air issue in the plan
The service was great. However the lounge only gets passing grade
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
Liked getting into Milan at 10 AM. Also ok to get into LAX at 9:35 pm. - less traffic driving home. Layover a bit long - say 3-4 hours each way. Montreal airport kind of grim these days. Would lose the duty free area. Think art versus advertising. Maybe local shops and food spots. And keep layover short - like 1 hour on Finnair in Helsinki.
Upgraded to sit at the exit door so good leg room.
I had a good experience. I liked being informed about the status of my luggage
Orderly boarding. The flight to Montreal was difficult to get to on time, but had help from staffer.
The food on this 5 hour flight was a cookie or pretzels.
My light was not working, I requested a meal without carrots( due to an allergy). It was not provided, so during the 13 hour flight, I was only able to consume bread and a small fruit cup. The air host was not helpful at all.
Wow! Both way we came in in advance! Now that's a first with AC!
In-seat entertainment was great. Gluten free food options were very good and they gave a lot of food.
Staff was very courteous and kept things organized. We will definitely use Air Canada for further travel
I am very tall. All airline seats are a bit uncomfortable.
A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.
Not so good with their baggage handling as they damaged one of my check in luggage
I had a great experience on this flight! The crew was extremely helpful and attentive. Seats are very comfortable and the in flight entertainment was excellent.
charging port did not work, no entertainment system. Other than that the flight was good and safe.
The onboard service was fantastic, really in a class of its own
Maybe a cultural thing but our "business class" seats were basic economy seats with the center seat blocked. I had to put 1 leg in the aisle and 1 under the middle seat footwell. I did not want the lunch and instead asked for some snack items. 10 minutes before landing and after asking again I was presented with 2 of the 3 items and a card reader. Apparently biz class does not entitle you to snacks instead of a meal. I declined. Boarding was a mess. Much standing in line because the various stages of the process were not coordinated. Checkin was chaotic and took a long time. Overall a fail, but we did get to Edinburgh. After doing a go around because we were too fast on final approach. Not impressed. Well, not favorably...
Yet again BA flight was delayed. Only one delayed. No updates from ground staff. Plane was dirty and staff were disinterested.
The BA business class cabin is excellent,very comfortable for sleeping but the service could be improved.
If my tv wasn’t broken and I wasn’t in a seat that didn’t allow for sleeping
Service was very good. Because I use a cane, I was allowed to use Priority Boarding. Biggest problem was extremely limited leg room in Economy class seats. For airplane food, it was alright.
