On time, cordial service,
Had a crying baby the whole flight. When we arrived at the gate we had to wait for the gangway.
Don’t give me a chair that can’t lean back. I got one in both legs of my flight. And I know I did not select those seats.
Cons: "Good for now"
Pros: "No entertainment on the plane and plane was very small..."
Cons: "Explain flight situations better.."
Pros: "Crew is amazing!"
Cons: "The Plane!"
Cons: "Significant delay of departure."
Pros: "Very friendly cabin attendants. Especially Irene."
Cons: "Food was poor. I would prefer a good piece of cheese or fruit."
Pros: "Crew was awesome, super friendly and helpful. Even the korean food options tasted delicious."
Cons: "Not plus size friendly. The bathroom is too small for a plus size person to be able to use and for a 14 hour flight I think that’s important. Also if you’re plus size and the person in front of you reclines, it’s impossible to pull down your tray fully."
Cons: "WiFi didn’t work at all."
Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "Almost 3 hours of delayed"
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "The seat was great, I wish all seats on the plane were that comfortable"
Cons: "Nothing, everyone was great"
Pros: "Every one but the gate agent at Detroit going to Seattle at 7:40 loading time on 4-11-19. She was mean and curt and would not get my seat corrected I had to sprint for at least a mile to even make it. We landed the same time they were boarding"
Cons: "The attendants on the Detroit to Seattle flight suggested I go talk to the gate agent to get my seat corrected. They said the flight was not full. So I did. To be greeted again by the mean agent you told me to take my rear and get it on the plane that the attendants didn’t know anything"
Pros: "The flight was very good in both directions. I was quite comfortable. On my return flight I left my e-reader on the plane. I didn't realize it until 2 days later. I called Delta and spoke with Tiffany. She was so helpful. She located my e-reader and I was able to go to the airport and pick it up."
Cons: "Carry brewed decaf coffee."
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "Flight was on time and arrived a little early."
Cons: "I was seated next to a very large man (6’5” he said) and had no room in my seat. Thankfully the seats in front of us were empty and the flight attendant moved him."
Pros: "Able to watch a movie, even though can't finished it."
Cons: "LATE DEPARTURE, LATE ARRIVAL IN ATLANTA. Good thing I brought some snacks. My seat was changed to the window (I hated it) instead of aisle as I pickedbefore when I checked in in Amsterdam. I should buy Virgin Air ticket for my round trip ATL-Ams vv, saved me about $250, if I knew it would be late"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "The nice staff and entertainment options."
Cons: "I usually fly delta and have a great experience - unfortunately my flight from Detroit to Seattle was not. To start off, i was flying with two other people and we were not able to get seats together, and the whole seating process with delta is really difficult even when I had called weeks in advance to see if they could try and seat us together. I understand with main cabin tickets you can only choose your seat as you check in, but it would be nice to be able to request seating with a person/group you are flying with. I was placed in the very back row of a busy flight, and noticed that the horrible smell from the bathrooms which made it unpleasant. As said above, I normally have a pleasant experience.. but being a delta sky member I feel as though i do not really receive any differences as to a non-member. I hope this review helps for the next customers! Thank you."
Pros: "Flew premium economy/delta comfort + and was a great flying experience. A taste of business without the $3000+ ticket price. Food was excellent, a huge step above economy. Extra comfort with wider seats. And priority boarding as well. This was more like premium economy that you get with European airlines. For long haul flights, well worth the cost. Flight was delayed 2 hours, but Delta had their own special route in Shanghai airport to bypass a lot of the crowds either transferring or checking in for fight. I wouldn’t have made my connecting flight if they hadn’t. Plus my checked bags went straight thru to my final destination in china,n instead of having to pick up and re-check them in Shanghai."
Cons: "2-hour delay causes me to almost miss my connection. I know some passengers had to be transferred to different flights which they almost missed."
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Pros: "I got upgraded to a Delta Comfort+ seat. This gives me more space and more comfortable."
Cons: "Was not given a chance to select seats in advance. Also was not advised where I should go to get my boarding pass because there is no China Southern counter at Detroit airport."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Pros: "Trip and flight crew excellent!"
Cons: "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"
Cons: "Delayed by an hour!"
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "Flight attendants were competent."
Cons: "Air conditioning was extremely noisy."
Cons: "I bought WiFi for my iPhone on the flight and could barely use it because it kept kicking me off and was super slow."
Cons: "I think boarding from rear would facilitate faster boarding And eliminate people blocking Aisle ( standing in aisle and digging In their carryons preventing people From finding their seats further down the aisle. Also people with a connecting flight Pressed for time on their next flight Departure...Should be allowed to deplane first..so they don't miss their next flight."
Pros: "Flight attendants were amazing. Definitely some of the best I've ever encountered."
Cons: "Crew at the desk were rude. They also enacted policies that I'd never seen before about gate checking, and implied I was crazy when I noted how unusual it was. I literally came off a previous AA flight with the previous policy and they said I was confusing them with AE."
Pros: "Comfortable seats & fast boarding"
Cons: "As always, the crew was friendly, professional and accommodating."
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Cons: "Felt good to be home after almost 4 hours delayed."
Cons: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
Pros: "Great crew and service"
Cons: "A small meal would have been appreciated for first class cabin. Al that was offered was a cookie."
Pros: "Accommodation to any concerns"
Cons: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
Pros: "Fast boarding and unloading."
Cons: "Flight leaving on time."
Cons: "I missed this connecting flight."
Pros: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
Pros: "The staff were polite and the pilot kept us on time. The flight wasn’t over booked and I was able to have an extra seat between myself and the other passenger in my row."
Cons: "That due to the Kayak purchase I had to wait until the last group to board."
Cons: "Many things Food Services Entertainment"
Cons: "There was a lot of announcements on the very early flight trying to get people to signup for a credit card...too early for all those unimportant announcements :("
Pros: "Fast trip!"
Cons: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."
Cons: "Disgusting attitude from the flight attendant. She laughed at me when i told her i was transgender"
Pros: "Lots of legroom in the exit row"
Pros: "The professionalism of the crew and the cleanliness was excellent!"
Cons: "The seats weren’t very comfortable!"
Pros: "The seats were comfortable, the entertainment selections in the screen on the seat back were great, loved that there was more than one outlet for plugging in devices to charge, the sunset/sunrise lighting effect was really near"
Cons: "I honestly cannot come up with something that I did not lie"
Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Friendly, efficient"
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Pros: "The mobile updates were helpful and timely."
Cons: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."
Pros: "Sears are comfortable and the entertainment is great as well."
Cons: "Not much to dislike."
Cons: "Nothing at all"
Pros: "Flight was quick- onboard entertainment (streaming videos to your device) was cool...but the back of the plane is pretty bumpy and there was a lot of turbulance."
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Pros: "The least service I have seen among all the airlines I have traveled so far"
Pros: "It's pretty rare I can sleep on a plane, but I actually got some rest; very grateful for that."
Cons: "At 6'7", basic coach on a 737 is painful on the knees. I realize I can exit row for an upcharge, but that's kind of messed up, isn't it?"
Pros: "Friendly staff"
Cons: "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Cons: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."
Pros: "The staff was so nice and helped me find my way around."
Cons: "Food prices a bit high when compared to buying the same thing outside the airport."
Pros: "Getting bumped to First Class"
Cons: "My first flight was canceled then they took it upon themselves to bump me off the next light and put me on the latest flight where I got there at 11 o'clock at night then on the way home it was delayed again I missed my connecting flight and then he put me on the latest flight again it was a complete nightmare"
Cons: "Cancelled, had to stay in Dallas until next day"
Pros: "Plane was delayed repeatedly, then cancelled. I missed work and was originally offered a flight for twi days later. That wouldve been three days in an airport ? I had to purchase a room, taxi, and then spend the following day in the airport as that flight was repeatedly delayed. I booked a direct flight and was not rescheduled for such. Still waiting for reply from American Airlines. First time flying with this carrier and disappointed is an understatement."
Pros: "Loved that he was upfront with all of us that it would be a bumpy flight after about 20 minutes, which he was correct and very accurate."
Cons: "I thought his delivery sounded a little more "worrisome" than it needed to be. I thought that he could have expressed the same sentiment, while sounding more confident in his ability and more soothing for folks like me who despise turbulence:)"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Cons: "Turbulence, not there fault"
Cons: "Chaotic boarding Multiple delays Unfriendly ground staff"
Cons: "They changed my flight schedule. God my refund, but missed my business trip"
Excellent crew on the airplane and also at PBC airport. Flight United.
90 min delay. No reason. Missed 2 flight from IAH to SFO. Had to spend night on my own money. No lounge open for early morning
There was no snack or anything but drink.
Awful terrible flight attendants with no empathy.
Pros: "I like that I was finally able to come home"
Cons: "The United Airlines reps could have shown some empathy to the passengers who were delayed. The arline knew we had connecting flights and could've alerted the other flight that we were there and to wait on us. The connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 only to find that the flight had not only boarded but had already left. The reps at the counter showed no level of empathy and acted put out when asked to provide transportation to the reassigned gate. Lastly, the flight could've offered something more than a $10 food voucher, especially since the majority of the food in the airport is greater than $10."
Pros: "Staff was all friendly and exhibited positive and helpful attitudes. I also think the price and route was an excellent deal for this flight. It was actually such a good deal, it’s the main reason I even went."
Cons: "I think the baggage restrictions thing is really slimey and a shameful scam. I actually wouldn’t have minded paying around $50 more for my ticket and hand the bag included than be misled into thinking I could take luggage and finding out after it’s too late that I have to pay for my luggage. I think it’s a really sleazy business tactic (akin to resort fees). Fortunately for me however, I don’t travel with luggage so it doesn’t directly affect me. Still think it’s. Shitty way to do business though."
Pros: "Not much"
Cons: "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
Pros: "United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United."
Pros: "All I got was a $20 food voucher for a 9 hour delay and missed meeting."
Cons: "All I got was a $20 food voucher for a 9 hour delay and missed meeting."
Pros: "Landed early"
Cons: "No wifi or substantial snacks/dinner. Paid for bag"
Cons: "Fellow passengers; too many howling kids with clueless parents"
Cons: "We were delayed in Detroit due to deicing the plane. We landed in Houston late. They let us and a few other couples off the plane first so we could make our connection. We sprinted off the plane and arrived to the gate two minutes after they closed the door; plane was still there and they would not let us on. United knew we were coming and they closed the door anyway. The next flight out to Liberia, Costa Rica wasn’t for two more days. They ended up rebooking us on a flight to Panama which had a connection to San Jose, Costa Rica. Much farther of a drive from that airport. Very disappointed in how United handled this situation, we were told if it was a bigger group they would have held the plane for us. I will never fly United again but I know it has nothing to do with Kayak. Kayak has always been great and is my go to for booking plane tickets."
Pros: "The journey was smooth"
Pros: "Boarding and checking in was great.."
Cons: "there where some issues with the airplane from the beginning we were inform that the seat belt and cigarette icons lights were no working . but then they have to call technicians to do a recheck on the plane so there more issues no just about the lights we have to stay in the plane until fixed some people lost their connection flights. the terminal where we landed was a long walk to customs then pick up bags and transport to the next terminal no enough time to eat between flights. to stressful ."
Cons: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."
Cons: "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."
Pros: "I loved the pilot taking time to greet my boys and give them wings! My boys loved sitting in the co-pilot's seat and hearing "the plane talk." Once we got to our seats, the flight attendants were very helpful and kind and we, actually, landed early! Yaaayyy! My boys won't forget their flight to Houston because of the cool female and male pilots they met while traveling. Thank you!"
Cons: "I did NOT like how the seats are grouped in twos. I flew with two small children who could only sit together and I had to sit by myself and watch them; which was very hard. If I could change anything about my flight, I would change the age of children who need to purchase seats to four and up as most children under 4 want to sit with their mothers, so why should I pay for a seat they will not be using?"
Pros: "The space of the plane since I volunteered to be at the emergency door I felt comfortable..."
Cons: "Not giving me my seat number because my ticket was not a standby ticket and I seem to think that the agent thought that I was on standby but I have to go to him several time to make him understand that my ticket had a confirmation number and I did a reserve and I needed a seat number it was not on standby when he checked it he said okay and I also explained to him that I was a military personnel ... The agent should treat us with respect you should have gave me a better information and just throw me away then going back to him several times for the correct solution..."
Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."
Pros: "The ticket staff. The only thing about the Harlingen airport is that it needs more than a couple of exray machines ....the Valley is woefully behind in staff training and technology. It took forever to get through the short lines...it was too long of a wait."
Cons: "The way that a couple of young AA men who were biligirent, combative and vulgar upset about their seat assignments. I told one of the young men to stop using vulgarity and no way to treat the lady that was doing her job, she continued treating them with courtesy and they kept mumbling under their breath God knows what. So young and already so bitter. They were towering over her and took a confrontational stance...she finally called security. I would not allowed them on the plane. I commend the young lady there in Harlingen."
Pros: "The touch down was smooth."
Cons: "Revise your website to state accurately of the luggage allowance. I watched the people in distress because their carry on was a little too bulky."
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Pros: "Flight attendants were friendly."
Cons: "The most uncomfortable seat I have ever ridden on a flight. My back and posterior were in pain for over a day after the flight. Terrible treatment of passengers to pack a few more people in like cattle. Thinnest seats I have ever seen that felt and looked like hard plastic. This was an Embraer 175 jet...will never fly on one of these again. Had a hard landing in excellent weather. Flew the same route back to Charlotte on an American Airlines A320...these seats were comfortable and the landing was smooth even with a 20mph crosswind."
Pros: "The flight attendants were nice, unlike the people at the ticket and gate counters."
Cons: "My flight was delayed by nearly two hours, causing me to have to miss my connection. Though they knew for hours that the flight would be delayed, they did not have enough people working at the check in counters. There were not that many people in line, but I had to wait more than 20 minutes before being able to speak to someone. The representative informed me that I would have to be rebooked onto a later connection because the delay would cause my to miss my original connecting flight, and when I told her that I needed an earlier time to avoid missing a meeting, she just said "I have nothing earlier." She was barely even apologetic. Then she was unable to print my boarding pass for my connection. I had a 2 hour and 45 minute layover in Houston whereas in my original flight it was 1 hour."
Pros: "Safe landing in windy conditions."
Cons: "Air-con failure delayed departure. No complimentary food or OH. Poor legroom. Nothing"
Cons: "I was warned about booking with this airline but I had to see it for myself before listening to others now I wish I had done just that. First of all, outdated planes, no Tv screens, expensive wifi. How is it only $3 one way and then $5 the other especially after making us wait for 3 hours and 22 minutes extra. Exhausting flights both to Albuquerque from Houston and from Houston to Boston. Poor communication. Poor planning ahead. Very dissatisfied. Going with Jet Blue from now on. They never disappoint, even if there was a delay in flight."
Cons: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
Pros: "The crew was very friendly and helpful, food was ok."
Cons: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."
Pros: "I like everything!!everyone was so nice that it makes you feel so welcome and that you're like in home!!!"
Pros: "Handicapped assistance was great. Our connections at from between flights was 35 minutes. We had to go from terminal B to C by wheelchair for my Dad then by electric cart to get to our next gate. We barely made it. They were boarding when we got to the gate. On our flight to our destination we were given the wrong gate and terminal. We actually were supposed to go from terminal E to B at opposite ends of the airport. We missed our connectio and had to be teschuled 6 hrs later. Then that flight was cancelled and we had to pay for a hotel and missed a whole day of our trip. These connections were paired by United no by individual choice. IAH is a very difficult airport to travel through. I won't fly United again!"
Pros: "The crew was very nice as we got on."
Cons: "As usually United over booked and even though I brought my ticket in advance I some how did not have a seat assigned to me when I checked in. Most of the plane had boarded before I had a ticket in my hand. The agent was rude as she could be because I didn't understand how that's possible for me not to have a seat. I think that it's absolutely ridiculous that it's even possible to over sale a plane since there's obviously only a certain number of seats. I think it's ridiculous that people have to offer up their seat and take another flight, I chose a flight time because that's when I wanted to leave and get to where I was going for a reason. No other industry is allowed to treat their customers this way so why does the airline industry do it? Also there's no tv or movies for us to watch while in a 4 hour flight."
Pros: "crew, takeoff, landing and flight were good on each flight. no complaints there."
Cons: "from COS to FLL: first flight was late taking off. connecting flight was on time. this is a bad combination. i was literally seconds from missing my connecting flight, and that was after sprinting from one terminal to another. captain on the first flight announced that takeoff was delayed because they were waiting for flight charts to finish downloading. really? WELL THEN GET THERE 20 MINUTES EARLIER AND BE PREPARED TO LEAVE *ON TIME* SO THAT PASSENGERS DON'T MISS (OR NEARLY MISS) THEIR CONNECTIONS!!!"
Pros: "The staff was very friendly and accommodating"
Cons: "There was some sort of mix up with seat assignments two guys had the same seat assignment. The very nice gentleman who was sitting in my seat due this stood and allowed me to have my seat as it was on the isle and I was in boarding group 5 and my seat was all the way at the end by the bathrooms and needed to be able to stretch my legs into the isle. There was absolutely no leg room what so ever. The dude next to me spent the entire trip jabbing me in the side with his elbow so that he could access what little space I did have. I was unable to move my legs because every two seconds the entire plane was trekking to the back to use the bathroom, because while there was a third bathroom on the plane towards the front, for whatever reason nobody seemed to be using it."
Pros: "The flight was on time"
Cons: "The drink service was late and the seats were small"
Cons: "I wanted to get on the earlier flight so after checking in I proceeded to the gate to speak with the gate agent about getting on the earlier 11:55 flight. She was no where to be found. Other members of my party that I had traveled with appeared and said they got on the earlier flight because they were looking for people to switch and offering it down stairs where you initially checked in. No body had offered it to me which infuriates me because now I could not go back downstairs through security. I was stuck upstairs waiting for someone in charge to appear. The gate agent arrived 1 minutes before the flight was supposed to board. She told me that it was too late to switch flights and that it should have been done down stairs when I initially checked in. She said they were looking for people which really irked me because no one had offered it to me. She then told me that she gave me the wrong bag tag and switched it out for the correct one. The air port was hot, crowded and smelly. The plane ride was over all okay. We did not start boarding on time (my tickecg said boarding would begin at 12 and we didn't start until about 12:45) and we left a few minutes late. Other than that I was grateful there was a TV on the plane"
Pros: "Everything really was superb. Food rated low because of a measly biscuit on a 6 hour flight. Entertainment rated low because I even had to pay to gain access to the flight tracker. And, as far as airlines go, comfort should've been 5 stars, but I really could have used a back pillow. Or even a back pillow option (had I asked an attendant - all of whom were awesome). PS. Kayak's regular emails kept me unusually updated on flight progress and their communication was the main factor in my decision to complete this survey."
Pros: "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
Cons: "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
Pros: "Text and email alerts."
Cons: "Everything. We arrived 2 hours early and my daughter worked very hard to fit everything she needed into a carry on bag which was not easy. Her flight was delayed, delayed again, delayed again, and then cancelled. She was flying alone and should have received top priority and been one of the first called up to figure out how to get her to her destination. But that did not happen. She didn't know what to do at first then got in the long line of people and waited her turn. ONLY TO BE TOLD THAT HER ONLY OPTION WAS TO FLY OUT ON A LATER FLIGHT TO HOUSTON WHICH WOULD MAKE HER MISS HER CONNECTING FLIGHT ANT THEN STAY THE NIGHT ALONE IN HOUSTON AND WAIT THE ENTIRE NEXT DAY THERE UNTIL 9 THE NEXT NIGHT TO CATCH HER FINAL FLIGHT TO SALT LAKE CITY. I cannot even explain how angry and horrified I was that your airline thought that was acceptable for an unaccompanied minor! Clearly this one option that was offered to her by you was not accepted. Then she calls and a guy tells her he can get her there and is going to book her new flights.....only to get disconnected and never called her back. After that there was no one to be found at the desks for your airline. At this point I had driven back to the airport (spent hours driving and waiting) when a wonderful lady from a different airline helped my daughter out and got her on a different airline. However she had to check her bag due to her seating after all the hard work she put in to not checking her bag."
Pros: "It got me home."
Cons: "Boarding was terrible. Couldn't hear the PA's for boarding. Didn't get the boarding group thing since there was absolutely no division of where groups should be and no room for the group lines until it backs into the wall. Upon boarding I noticed we were in the center seating which was not what I had booked directly with United. When I had originally called, I explained there were four of us and the explained we could have 2 and 2 by a window but in separate groups or 2 and 2 behind the others in the middle rows. I wanted the window seats. Upon getting the res notification I noticed it was in the center so I called to have it switched to the window rows as previously requested and he said no problem and he would change them. I guess I should have followed up again since once on the plane we were in the center seats. I explained to one of the flight attendants since this was kind of a big deal. She was going to check with the gate agent and get back to me. I never heard from her again even though she knew where we were sitting. I guess she was busy and forgot! The four of us were tired and fell asleep which caused us to miss the meal which was served very early in the flight. No problem until later in the flight I asked the female flight attendant in the back if I could get a meal or some snacks for my daughter since she was now hungry. She told me she would check on it when the seat belt sign was turned off. At this time it had been smooth for quite some time and many passengers and other flight attendants were up and walking around. So if this fa was so concerned shouldn't she be telling everyone else to sit down instead of sitting in the back READING A BOOK? I still didn't have a problem as we patiently waited until she just didn't acknowledge us. Finally, I made the same request to a male fa while the same female was right behind him. He was great and came back soon with a meal I believe he may have retrieved from 1st class. He said the original ones in the back had been sitting to long. Great job to him. Sorry I do not have names. The Lufthansa crew on the way over to Frankfurt worked nearly nonstop, this crew hardly worked. Not impressed at all. By the way, I never write reviews."
Pros: "Flight times were accurate."
Cons: "As soon as we arrived to the airport, checking in was the biggest hassle. We were harassed by a guy working the ticket counter named Guilermo. He was EXTREMELY rude and continued to harass us and followed us after we checked in and we're already at the security check point. It's $25 to check a bag but if you check 2 bags their website says its $35 for both. We were charged $50 to check two bags. Even after Guilermo told both of us that they wouldn't charge us for the second bag to be checked. The guy that checked our bags was also extremely rude and clearly didn't care. Once we started boarding the flight several passengers had to check their bags at the gate because there "wasn't enough room on the plane". Not really sure how this was fair since we had just paid $50 to check two bags and were lied to about it when several people just checked their bags for free. We chose to fly with United because of the good deals they have on flights but after our experience I would MUCH rather pay more money and have a lot better customer service. We had such a horrible experience it almost ruined our first day of our week long trip. I'm. It really sure if it's obvious to the employees of United but traveling for most people is a very special occasion. This occasion happen to be a very special one to us as it was a family vacation and seeing family we haven't seen in years. The poor attitudes and rude demeanor from the United staff is all we could think about even after we reached our destination."
Pros: "My flight was overbooked, and I was in one of the later boarding groups. When I got on the plane, someone else was in my seat, and apparently had been told by the crew to sit there. There were no extra seats visible. Clearly upset, a very nice flight attendant brought me back to the galley and chatted with me (not reacting negatively to my less-than-stellar attitude given the situation) while another went to "handle it." Not sure what magic she worked, but I ended up with a window seat in an exit row with lots of leg room. An unfortunate situation was handled very well and I'm really appreciative!"
Cons: "I couldn't get the WiFi to work and my seat didn't recline (because it was an exit row)."
Pros: "Seats were okay as far as comfort level"
Cons: "This flight was overbooked. I had to be back at work the next day, so I really needed to take it. The gate agents wouldn't tell me what was going on, only that the flight was overbooked and that they were "trying to get me a seat." I stood there while all of the groups boarded, waiting for my ticket. I was the last person given a ticket. By the time I finally got to board, all overhead space was taken, so I had to gate check my bag. And then someone had taken the seat I was given, so I had to ask him to move, and he started crying (child). He cried for 20 minutes, so that was fun. Also, this was a red eye - I really wanted to sleep, but right as I was dozing off, the flight attendants turned on the lights for drink service. Overall, just a really poor experience and very hard to sleep."
Cons: "Our plane was delayed leaving Grand Rapids. Once in Houston there was no gate available causing another 10 minute delay. All bags were required to be checked plane side so once we finally got off the plane it took another 10 minutes to get our bags. Many passengers had tight connections and had to rush to their next flight. My connection was already tight as it was - and I had to go to a completely different terminal very far from where I was to catch it. Five of us were on that flight connecting to San Diego. We finally made it to the gate. The plane was still there but the door was closed so we were not allowed to board. It was the last flight out so we were stranded in Houston overnight. This caused me to miss a very important medical appointment this morning - and to have to cancel client sessions leading to a significant loss of income."
Cons: "Original flight was cancelled the night before due to aircraft maintenance. Then too find out that United was only flying 1 plane per day from POS but when purchasing the ticket its listing multiple flights is TERRIBLE. The unorganized, under staffed situation in the airport that had NO answers or explanations for people was TERRIBLE. Once on a rescheduled flight having to sit on a plane for nearly 3hrs due to the flight being completely full with passenager and baggage that the required amount of fuel couldnt be added other wise we would have been over weight, not having enough lunches and beverages for all passenagers, missing my connecting flight and also having my luggage left behind and having to wait another day to recieve it. I was in the airport from 430am and didnt make it home to CLE until 10pm......ABSOLUTLYTERRIBLE!!!"
Cons: "My first flight was delayed by an hour and 20 min. I arrived at Dallas for my connector to Austin, 25 min before my departure time. I could have made it, however, the plane taxi'd at the gate for at least 10 min, then the door wouldn't open. When I finally got off, I sprinted to my next gate, thinking they may hold it for a few minutes as there were many people connecting on that flight to Austin, but instead they did the opposite. When I arrived there were other people waiting who had arrived 10 min before the departure time (also from a delayed flight) and the doors were already closed. There was no representative at the gate to even tell us this, until we had waited over 10 min, and when he arrived, he said the doors were closed, and all of us were too late. Why would you close the doors early, knowing that other connectors were coming in. Additionally, on my return trip, my flight was cancelled, and I never received a reason for its cancellation, just an automatic rebooking that put me back in New York a day late. I had to be on the phone for an hour, rebooking a flight that United didn’t have. They instead put me on an American airlines flight last minute that I barely made. This wouldn’t have been so bad if this wasn’t the second time this exact scenario occurred within two months, when my siblings attempted to return home for the Christmas holidays. United is terrible."
Cons: "I flew to Charlotte, NC last week from Houston with my husband for a funeral. The flight there went smoothly and we used the United app to check in and get our boarding passes. When it came time to check in for our flight home my husband was able to get his boarding pass, but they said mine was unavailable. Obviously concerned I called United. After being on hold for over an hour I was able to speak to a representative. I was told that I hadn't show up for my flight to Charlotte... so they had canceled the returning flight. Not only was I on that flight my boarding pass was scanned twice (one at security and once during boarding). The representative then told me to go to the airport the next day and "try" to explain what happened. I don't know if this was some sort of glitch in the system, but I was very concerned and upset that someone could be on a flight with no record of them being on the plane... and that I was having to spend 2 hours trying to figure out if I could go home after a very stressful day... during a time when I should have been with my family. The next day I had to show up the the airport extra early while the representative there tried to figure out how to reactivate my ticket. Overall, an awful experience... I don't think I will be flying with United again anytime soon."
Pros: "Seating was comfortable."
Cons: "The plane departure wa two hours late leaving causing missed connections. There were two United employees at the counter and one left. They were to help us change connections so te line was long and VERY slow. Half of us didn't get the connections changed. We de larded in Houston with connections that were unreasonable. United employees rude and not helpful. I had to fly to San Francisco then to Ontario making a long terrible day."
It’s not frontier’s fault I think it’s most airlines seats suck unless your in first, but would an extra inch of foam on the bottom cushion be that hard?
Cons: "Where do I start? The $45 dollar charge for one bag is ridiculous. The charge of $2.99 for a can coke and the seats do not recline at all."
Pros: "Absolutely nothing."
Cons: "You get *1* carry on. A 2nd carry on or checked bag is **$45.** The most unreasonable and expensive bag price in the industry. Highway robbery. Who the hell flies anywhere with only one checked bag? I mean, seriously. It is an unreasonable expectation to put it mildly. Second of all, *you have to PAY to select a goddamn seat.* What the hell? Who the hell does that? *0* other airlines CHARGE you for the pleasure of picking a seat. That is insane. So, that is $18 at a bare minimum to choose the most inexpensive class of seats on the plane. Third of all, **you have to pay for ALL drinks of any kind.* Free water? Hell no. Free sodas, juice, coffee, tea, etc? Hell no. You have to pay for all of it. So then I was dehydrated the whole flight, which was very unpleasant and put me in an even more foul mood. The way they nickle and dime you on this godforsaken airline is criminal. So, To Review, if I had flown round trip it would cost *at a minimum* $18 + $18 + $45 + $45 ($126 goddamn dollars) in fees that no other airline in the industry charges. That is insane; and that happens to be approximately what I paid for my flight. So for all unreasonable charges I could have had a bonus flight somewhere. I will never, ever fly on this godforsaken airline ever again; and please believe I will tell every single one of my friends and (gigantic) family that not only does this crappy airline get 0 Stars from me, but they should under no circumstances ever fly on this horrible airline ever. Pick literally *any* other airline over this hot nonsense."
Pros: "Low fate was attractive"
Cons: "Did not know up front about higher bag fees, seat selection fees, no access to customer service without pulling teeth and super long wait. Also a few to have them help you. An hour late leaving DTW, made up time in air only to sit on tarmac on MCO for a gate. Overhead announcement said reason we could not move was people were not in seats... not at all true after they announced to sit, everyone sat... no further explanation... here we still sit"
Cons: "From the moment that I get off the plane to catch my flight connections to San diego, I thought the gate was far but its right the corner so I dont need to rush lol"
Pros: "Arrived on time/left on time!"
Pros: "I paid 270$ extra for the carry on bags for the three tickets. If I knew that I would have chosen United tickets because they would be cheaper."
Cons: "Kayak you guys fooled me and I’ll not trust you again."
Pros: "On time, no issues and because it was my birthday they upgraded me for free to the exit row. I am 6'6"...that is a big deal."
Pros: "Fare was affordable The flight was on time"
Cons: "Baggage charges cor carry on were unexpected. We expected charges for checked baggage but not carry on! It was our first time to travel with frontier and we were unprepared. There were six of us (family) and each with carry on baggage. We were shocked upon arriving at the counter that we will be paying extra. Anyway, charge to experience. Overall the flight was fine."
Pros: "The airplane was clean."
Cons: "The seats were not reclinable and for a 3.5 hour flight in which I wanted to get in some sleep I was unable to sleep. Also the seats were very narrow and with almost no padding. I could feel the padding had wore off and my back was touching with the metal of the seat. Add all that up together and instead of a regular airplane seat it was like seating on a rigid chair for 3.5 hours. Moreover, since I couldn't sleep I decided to at least get in some work, but then I realized that the tray was so tiny that it can't even fit the smallest of laptops... I know it is a low cost airline, but paying for carry ons, checked bags, selecting seats and on flight beverages is plenty for a low cost airline. Frontier doesn't need to top it off with the most new uncomfortable seats possible. At least with Ryanair the seats are more comfortable, you can bring a carry on at no cost and the flight ticket is cheaper."
Pros: "The ride home"
Cons: "The 4 hour delay that received once we arrived at 4:30 AM to catch our 6 o'clock flight home to find out it had been delayed until 9:28 AM. Once we were on the plane we were then told we would be delayed until 10 AM. Flying with two children was difficult for a four hour delay. However front tier did give us all $10 food vouchers and $50 vouchers each for our next flight. Once we landed in Houston we then sat on the tarmac for another hour waiting for the gate open. The plane did have mechanical issues which caused the delay but still the notice given was always last minute"
Pros: "The cleanliness and newness of the plane and the price of the flight! It's like I stepped into a bran new 2017 plane."
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Pros: "We landed"
Pros: "The crew was friendly"
Cons: "Starting with boarding- what happened to loading the back of the plane first? That was much more efficient! That way the people in the back don't have to wait for row 8 to get settled before the rest of the plane can proceed with boarding. Once you get to your seat, it's so uncomfortable! They're molded in such a way your head always leans forward, they don't recline, there's very little leg room or side room. Arm rests are half the size of the usual, and tray tables are also half the size! If you're on the plane for an hour flight, it's do-able, but any longer than that, you'll be miserable. For the record, I'm tall and thin, and I felt squished sideways."
Pros: "Went off on time and early arrival"
Cons: "Bit of turbulence"
Pros: "The crew on the flight out of Detroit were pleasant and professional."
Cons: "The attendants in the airport at DTW weren't very friendly and throw luggage on the conveyor belt not taking into consideration people's belongings. Also the cost of bags and having to pay additionally for the seat is ridiculous. I would have rather pay a little more for a ticket for a nicer plane and be able to take my carry-on And my purse for free. I actually payed more with the cost of a ticket, bags and seat than a flight out with another airline. Both flights I took PHX-DTW and back were both significantly delayed. The seats were uncomfortable and tight. This is the first and last time flying with Frontier airlines."
Cons: "The flight was canceled after was it delayed when they already knew there was no flight team available. How horrible is that? How do you keep 120 people waiting for hours and then cancel when you knew you could not have a team available. I will never fly them again and you shouldn't either."
Pros: "The flight was cheap, $12 for 2 tickets one way with taxes it came to $120 and change."
Pros: "Frontier seems to have more leg room than the typical economy seat. Also, they didn't lose our bags. That's about all the positive that I can say."
Cons: "The return flight was delayed by nearly 3 hours. Once on board, it was very warm for the entire flight. Also, Frontier is a good deal for a reason- there was no in-flight entertainment option, any drinks except water are provided at a cost and there is a charge for carry-on luggage that will not fit below the seat."
Pros: "The flight was on time."
Cons: "I had to pay 40 for a carry on bag, although I'm pretty sure not everyone was made to pay that. In addition, when I went to check into my flight there was no attendent at the ticketing counter because there was no flight for 2 hours. The whole reason I get to the airport early is so I can battle the TSA line not wait to check in."
Cons: "They overbooked the flight, so we were told to get there two hours early, 3:30am! So we wouldn't loose our seats. The plane wasn't even full. And security doesn't open until 4am. A bunch of BS. They charge for carry on. They charge for check in. They charge for your seat selection. They charge for any type of good or beverage on the plane. $2 just for a small cup of coffee. I am surprised they don't charge to use the restroom. All the money I thought I saved from flying Frontier was quickly used to pay all the extra fees."
Pros: "The price of the flight was great, until I realized I was being charged for every little thing. What a rip off! I should have flown United."
Cons: "I had a severe allergic reaction due to the passengers in my row carrying four cats. I had to take Benadryl and broke out into hives. The flight attendants didn't even offer to move my seat. It was a truly terrible experience and I can't believe that there's not a better protocol in place with the airline to accommodate customers with severe allergies to animals, even when they are labeled as emotional support animals. This as a truly terrible experience. Thank goodness the flight was only 4 hours. I'll never fly Frontier again."
Cons: "It may be customary now, but we arrived with all our luggage as carry-on bags. We learned that they now charge more for carry on luggage than they do for checked bags. So we ended up checking two carry-on bags that we could have easily consolidated into one larger bag if we had known ahead of time. 2nd and worst of all - when we were checking in they told us our seats were not yet assigned (even though I picked seats out when I purchased the tickets). They showed a seating chart, but the only seats together required a premium payment of an extra $30 per seat! We complained and they told us to let the computer assign seats for us. That worked and the computer ended up assigning us two premium seats together. By the way - I did see what was "premium" about these seats. They reminded me of spirit airlines. Overall it seems like frontier is now trying to find ways to charge customers for things that were previously included and it is somewhat intentionally deceptive. I appreciated the low cost of the ticket, but I was left with a bad feeling overall. Spirit airlines is an inexpensive no frills airline as well but at least they are upfront and direct. I will fly with them next time if I have to, or go back to United."
Cons: "I booked this flight because it seemed an unbelievable value. Well, the price was, indeed, too good to be true. Upon receiving the reminder to book, I discovered they charge not only for checked in bags but for carry-ons. Oh, and they charge more if you don't book more than 24 hours in advance. Oh, and they charge for choosing your seat (that I didn't go for). The food for purchase stinks (only bad snacks for a four hour flight), the seats are uncomfortable, it did take off and arrive on time, I'll give it that. But after adding on $120 for my checked carry-on fee, it was no bargain, I will never fly this airline again."
Pros: "The crew were friendly and polite. The cabin was a comfortable temperature."
Cons: "I'm only 5'9" but there was no room to stretch my legs. The rows of seats are too close together. Basically I had to sit down for 4 hours and not move. And it didn't help that the kid behind us kept banging the tiny tray table on the backs of our seats, even though that's not your fault."
Pros: "It was on time. The crew was generally friendly. The take off and the landing was pretty smooth."
Cons: "I didn't like the cramped feeling. I was in the aisle so there was nowhere to rest my head."
Pros: "got there safely and our checked luggage went with us ; plus the employees were nice but that's about it. Could've been worse but won't Frontier to make it so in the future."
Cons: "We were late arriving on both flights, online check in didn't work, had to pay extra for ANY seat and for all other things that aren't normally paid for on other airlines and the airline overall is obviously barely making it. I thought that major carriers such as Delta and United were bad but Frontier and so many others that are cut rate airlines make them look not so bad which is why I'll go back to flying with them and Frontier will probably never see my money again."
Cons: "Flight delayed over 6 hours and they still charged an arm and leg for everything"
Pros: "Nothing. Worst Airline. Will never travel in this Airline. We will ask everybody to whom we know not to travel in this Airline"
Pros: "roomy-ish seats for a domestic flight, however when the folks in front reclined, I could not use my tray table..."
Cons: "When you go to check in and choose your seats, each seat has a dollar amount...I thought I already paid for my ticket!! What they don't explain is that you can check in at the airport and get your seat assignment (without paying extra) and leave it to chance, or pay for a seat reservation in advance. Water was free...that's it. You could buy "snacks" with a credit card only. We sat on the tarmac for 1/2 hour waiting for another flight to leave...this airline company feels new, like they are "flying by the seat of their pants"...in the long run, I paid the same amount as a more well known carrier, so I don't see the benefit to their "spare" and "more affordable" approach."
Pros: "The lines were short. Staff was friendly. The prices were great! This is a very professional air line and I will definitely use them again. A few things to improve on: simple things like complimentary coffee or water would be nice. Also, a magazine for flyers would give us a nice touch of entertainment. These are small things that matter."
Cons: "No complimentary water or coffee."
Cons: "The staff at the Frontier check in desk was extremely rude. (Which I can imagine is because they spend their day getting fussed at because of how awful Frontier is). I was charged over $100 per way for my family to bring very small carry on items onto the plane. I have NEVER heard of being charged for very small backpack sized carry ons. When I questioned the staff member, she looked at me and literally did not respond. She stared at me like I was speaking another language. I waited over an hour and a half for our checked bags to come to the baggage claim area. Everyone was looking for Frontier staff to help us as our bags didn't seem to be coming. The two staff members we found were HORRIBLE and extremely rude. They stood there leaning against the wall staring at us and telling us they couldn't help us - It isn't their department? The seats are uncomfortable- they do not recline at all. They charge for EVERYTHING on the plane- including drinks (non-alcoholic). Overall, the staff was rude, the charges were outrageous, and the flight was uncomfortable. I have never had such a horrible experience and will NEVER fly Frontier again. ."
Pros: "clean plane"
Cons: "I haven't flown Frontier in a while. I didn't realize I have to buy my seat too? What the heck is that? Sure it's only another $13 min. But here's the catch, you get a seat They've replaced the pull down table with a small flip down "table" that is about 1/3 the size of a standard table. While this does offer more legroom, it makes eating difficult and uncomfortable. I could not rest a standard square salad container on it during the flight. Luckily, I had a plastic bag from the vendor that I could put over my slacks to act as a big placemat. I didn't want to spill dressing on my pants. No WIFI onboard In short, I will be avoiding Frontier in the future. I do fly budget airlines like SW, but at least the attitude there is better. And what you get is clear."
Pros: "The loading zones made since tome: meaning to board the plane from the rear to the front of plane. What entertainment????????????????"
Cons: "Not being able to get juice or a pop w/o paying a fee."
Pros: "FRONTIER EMPLOYEES maintained a friendly attitude despite the chaos."
Cons: "Baggage check-in had one very long line. I waited 40 minutes to simply check my bags. My two small bags were expensive to check (compared with other airlines). After all expenses there were no savings over other airlines (other airlines with better service and better jets). Frontier has NO TSA PRE CHECK PROGRAM!!! Initial flight it was a big nuisance, return flight it was even worse. The security line was at least a 2 hour wait. The Frontier flight in the gate next to us left without 25+ passengers because they were still in line at security. The flight: this was the roughest most frightening flight I've encountered. I found myself having to calm down the passenger next to me. We arrived 40 min late. Return trip: my luggage didn't appear and I had to file paperwork at the ticket desk on another floor. The 2 pieces of luggage were found and delivered to me 3 days after. Case closed. I don't mind the no-frills interior & seats that don't recline. I can bring my own snacks and beverages. But this airline disregards the value of my time."
Cons: "Start with paying for a carry-on, which made this "cheap" flight as expensive as a better airline. And paying for a seat assignment?! Didn't get a chance to experience paying for water onboard, as the entire flight was cancelled. Thanks to their lack of connection to other airlines, they couldn't get us where we were going prior to our RETURN date. So our lodging, car rental, etc all were completely wasted, at our expense - no vacation, but still had to pay for it. "Nothing we can do, sorry, it's the weather..." Really?! Weather explains a delay, not torpedoing the entire vacation. This airline is the absolute pits."
Pros: "Absolutely Nothing!"
Cons: "Our flight was cancelled. There were over 200 people waiting at the ticket counter and there were only TWO agents to take care of all the problems!!! When I tried to call Frontier, all their lines were busy and I kept getting disconnected due to the high volume...wasn't even put on hold. When I tried booking a flight online for the next day, it said all the flights were full. During all this chaos, no one told us how or wahere we were supposed to retrieve our luggage, what options we had...NOTHING!!! We even asked the ticketing personnel to announce where people could retrieve their luggage...their response was "I guess we could do that"...but they never did! We ended up booking a last minute flight on another airline that cost us a ton of money. So, while Fromtier bills themselves as a low cost airline, one glitch and they fall apart on the service side and you end up paying A LOT more. Also, watch out for all the extra fees they charge you. Their initial price looks great, but I had to pay $30 for a carry-on bag! Had to pay additional money for a seat in coach! They nickel and dime you to death and it ends up costing the same as the other full price carriers. BUYER BEWARE!!!"
Pros: "I liked the lady pilot but she was almost too nice...shouldn't sound so apologetic about weather or mechanical delays which are out of her control or for the passengers' safety. Comfort was as expected. Boarding was pretty smooth. (But de-boarding and re-boarding was a pretty disruptive fiasco.)"
Cons: "What entertainment? What food? Or do you mean 'snack and drink choices for purchase'? (Didn't purchase anything b/c not to my liking but...l think probably for most, okay.) The crew, for the most part, with what they have to work with (mostly information, no real service except to sell snacks, etc), they were fine and kept mainly to themselves."
Cons: "The flight was cancelled and could only be rescheduled via phone, which took over 3 hours. At that point, we had to pay $138 per person for a flight the following day. We also lost $90 for baggage and seat fees which was not reimbursed. I'm still in shock about how poorly this situation was handled by Frontier."
Pros: "Flight was on time and staff very good."
Cons: "Tray tables were very small and seats were thin, hard and narrow. Definitely a low cost airplane on the interior. Surprised we had to pay extra for a seat when we printed our boarding passes."
Pros: "Boarding was fast. The only slightly negative I noticed was the window was very dirty on the inside and the seat back in front of me was too."
Pros: "I'd never flown frontier until this flight. I was very satisfied, with the exception being the lack of entertainment. I scored low because there wasn't any. That doesn't mean I was unhappy, as it was a three hour flight, and I'm perfectly capable of being screen free for a few hours. There was ample leg room, and the flight attendant staff was not only friendly, but funny and individual. One was even cracking jokes, which I loved. It keeps the stress of traveling off my mind. Additionally, the flight was fairly smooth, free of turbulence, and early arriving. I'll be flying frontier again for sure."
Cons: "The cheap flight price was coupled with a charge for carry-on luggage. I didn't know about this, so I was a bit put off."
Cons: "Nickeled and dimes you to death. $90 in baggage fees and I booked online! Would have been more at the gate! Plane was filthy. I've never seen a plane that filthy. Not dirty. Filthy. Disgusting. Then, the joke was, if the plane is going down the oxygen masks will be coin operated. I heard several other people say they would never fly Frontier again either."
Cons: "I get their and theirs no one to check me in. I was an hour early and a half early and yet,I didn't see anyone at the front desk. I kept asking the flight group next door if they Had a clue weather or not they were their, and all I got for an hour str8 is " they'll be back shortly ". They never came. I missed my flight. And important meetings in Texas. Now I'm Re-schedule for Friday. When I'm Suppose to Be their Before Thursday. And besides all the "BS" they Charge You Extra and Hella Expensive on the Baggage and carry on. It's like ur Buying a House with all the Hidden Fees they Don't Mention. ***Worst Experience Yet"
Cons: "The bags took over half an hour to arrive at the baggage claim belt and there were three flights claiming their baggage from the same carousel."
Pros: "Staff was very nice"
Cons: "Flight delayed for or more hours sat on runway for at least two expected at least a free drink but was still charged for every soda and snack bar"
Pros: "Flight was delayed about 3 hours. First was a delay of 1 and half hours for maintenance, then they brought a different plane. Then we were delayed an hour on the tarmack for an hour due to weather. Not their fault But all we were offered was water. Brew was very nice. Just really felt that due to "double whammy". Should have at least got a coke. They also charge $40 for carry on bag. Really."
Cons: "It was appalling the place was 100% full when we are in the middle of a global pandemic. Shame on the greed of Spirit"
Pros: "Low cost and on time."
Cons: "Seats very uncomfortable."
Cons: "Having to wait 45 minutes to retrieve luggage"
Pros: "The staff were amazing. Great job by all!"
Cons: "Seats were tight and uncomfortable. The kids behind us banged their tray tables on the backs of our chairs for the whole flight, sick people couching non stop, nothing the airline did wrong just not the best overall experience"
Pros: "Price of ticket, inexpensive food on plane"
Cons: "Boarding process, bag drop took 45 minutes before getting to security, no help available for questions, gate closes 35 minutes before plane schedule to take off in comparison to 15 for other airlines - makes it easier to miss a flight and hard to plan"
Pros: "Seat was comfortable when the kid wasn't kicking it."
Cons: "I nicely asked the kid, about 8 years old, not to kick my seat. I explained every time he kicked the seat, he was also kicking me. His mother apologized, but she went back to her reading and it continued. !"
Pros: "The only up side is that I eventually got home... :("
Cons: "When I purchased my ticket I paid extra for an isle exit row seat. On the day of my flight I got an email plenty early that the flight had been delayed an hour with no explanation why, which stinks. Once on the plane we found out that the reason we were delayed was because they changed the planes that morning and we needed to wait for an extra stewardess to get to the airport bc of the plane change. This is HORRIBLE planning, if you don't have the staff don't change the plane!! Also because of the plane change my seat was no longer in an exit row. When I explained to the stewardess that I paid extra for my seat that was supposed to be in an exit row I was told that I needed to return to my seat and they will fix it after they are done boarding. Once everyone was on the plane they told me that I was "lucky" because there was still a middle seat in an exit row available... Again I had PAID EXTRA for an ISLE EXIT ROW seat when I purchased the ticket but now I am lucky they can seat me in the last exit tow seat available. When I brought up the fact that I shouldn't have to complain to get the seat that I had already paid for the stewardess gave me attitude like I should be grateful for whatever they give me. Then she passed me off to another gentleman who didn't care about hearing what my issue was he just wanted the plane to take off already. I felt very disrespected by all the Spirit employees once on the plane. Spirit in general is very shady because if I hadn't brought up the fact that I paid extra for my exit row they would have just let me pay the extra money for a normal seat."
Cons: "The passenger next to us smelled like vomit. It was terrible sitting next to him and I had to keep spraying my body mist every few minutes since it was extremely hard to breathe! He smelled like dead rats and old eggs vomitus combined! Worst experience in any airline so far! :("
Cons: "Very unorganized at check in! The lines were aweful, causing multiple people to miss their flights! Will never fly Spirit again!"
Pros: "Very nice crew. Smooth flight. No turbulence. Which was good for my grandson's 1st flight."
Cons: "Seats are too small and close together, no leg room."
Cons: "My flight got cancelled and Spirit did nothing to accommodate me as a costumer. I had to buy another flight home with a different airline for $600 . HORRIBLE"
Pros: "On the bumped flight they said I now had an assigned seat and could fly home. The $600 paid for my hotel and taxi, there and back to airport, and of that money had to pay an extra day for parking for my car home airport, the extra day for my pet, oh and the penalties for not giving 24 hours of my change of plans, but at least they offered some money for displacing me."
Cons: "Was not even asked to volunteer to up my seat, I was told that there was no seating arrangements, to find a seat, when I saw there was no seat and when I went to ask where I could sit, they said we had three flight crew members needing to fly, so since your involuntarily giving up your seat here is $600.00. Since there were two others who were displaced and screaming, I just left. I think that that was Spirit's plan all along."
Pros: "Friendly crew. Friendly passengers!"
Cons: "Spirit is different. I wasnt aware what i was booking. Now i know: 52 bucks for a checked bag! Food and drinks are extra- even water! No movies Uncomfortable seats."
Cons: "Customer service"
Cons: "Everything that Spirit has done has been mediocre. I bought a ticket for my employee to fly to New Orleans and he showed up at the kiosk 40 minutes before the flight and was not able to get on so I had to pay $15 to reschedule for today and he showed up at the same time and still they said that their computers were down and they couldn't check anybody in and there's multiple people angry that they're boarding passes want working and so now we have to figure out how he can get to New Orleans and actually make it there. It'll be three days of not being able to get there because of spirits unethical and subpar customer service. I will never choose to fly Spirit again after this"
Pros: "Flight attendants were a cut above -- calm, charming and very helpful as opposed to the surly hall monitors typical of most budget most airlines."
Cons: "Aware of "hidden fees" I checked all of my boxes, checked in online in advance, paid for bags in advance, and when I got there, gate agent says bags were not paid for... BS. I entered credit card and paid. Apparently payment did not go through. Would NOT have been an issue at all had I not been charged $10 more for the same check-in. What a racket. Even when I tried to avoid surprise fees, they got me. Same thing happened to another passenger. Totally unethical. No benefit of the doubt given. Unreal. It destroyed what would have been an overall good experience on Spirit."
Pros: "Price and efficiency"
Pros: "New ,Clean plane."
Pros: "Everything went smooth. On time."
Pros: "The lottery 5000 points they give to a random middle seat customer. On time departure was great. Early landing was unexpected but even better!"
Cons: "I was placed in a seat that did not recline which was very uncomfortable for sleeping. Very crowded seating."
Pros: "Although the flight out was delayed, I was happy that Kayak continued to update me via notifications. That was great. Both flights were fine. No issues at all."
Cons: "The ridiculous baggage fee that everybody complains about."
Pros: "I really liked the efficiency of the boarding process in comparison to other airlines."
Cons: "Did not like how the plane had no wifi and zero work space with respect to using a laptop. Other airlines have tray tables the allow for laptops to rest on making it easier to use."
Pros: "I like how cheap the flights are, as well as the straight flights with no layovers."
Cons: "Spirit charges for everything and anything they can think of."
Pros: "Very simple, not experienced and was very easy!!! Not enough room, just all airline seats are small."
Pros: "Clean and friendly staff"
Cons: "I didn't like anything about the flight other than we made it there alive. Truly a discount option. Only flew bc it was direct and least expensive option and times worked"
Pros: "Th flight was reasonably priced and boarding was quick and easy. The crew was friendly and polite"
Cons: "Spirit does not provide in flight snacks free of charge, just a heads up. There is no entertainment either. Spirit is bare bones, hence the good price."
Pros: "We landed safe."
Cons: "I needed to change my flight to a later time within minjtes of booking and they charged me for it. The delay was over two hrs w no explanation, $100 charges for a backpack, seats do not recline, narrow space, $3 for water,, there were emty seats and was told I would have to pay $75 is I moved from my broken seat. staff is rude, disrespectful and unprofessional. Overall , I have travleled the world in all kinds of flights and by far the worst experience I have ever had was flying SPIRIT Air. I will avoid flying Spirit unless it tis my last option...which I may cosider not flying at all. Zero Stars"
Pros: "Great value with no luggage."
Cons: "Liked every bit of it"
Pros: "Flight was delayed by 6 hours! Extremely inconveniencing."
Pros: "On time departure and arrival, clean plane"
Cons: "Spartan environment. Additional cost for everything even water"
Pros: "Friendly staff/service."
Cons: "The base cost ogf the flight was $10 cheaper than other airlines. But then add another $50 for a CARRY-ON bag... No complimentary refreshments. No entertainment on the 5 hour flight. No legroom."
Pros: "Nice behaviour & efficiency of crew/staff and time management"
Cons: "You even not providing simple soft drink in case of need"
Cons: "The flight was delayed 2 hours and they did not communicate this information very well. I was told to go to gate L7 and waited and waited without any information. Then they told us to go to gate L1 and then to go to gate L11 - it was very disorganized . The employees were not helpful and they seemed annoyed at all the questions. It was very crowded in the terminal and they kept telling us to move back to let other passengers off the plane but there was no where to go. All in all it was not a good experience to fly with Spirit."
Pros: "The crew were absolutely fantastic."
Cons: "The flight was turbulent, and I know that can't be controlled, but the close quarters didn't help."
Cons: "I usually never post anything negative for a review, so here is my first one. I had an awful flying experience with spirit I will never fly with them again. I will keep it short and simple. They charge you for everything that your flight ends up becoming super expensive and its obscured until you get hit with the fee. First off, bag check in is ridiculously expensive. Cost me just about 100 dollars to check a tiny bag. The seats on the airline do not recline and there was absolutely zero leg room. Im not that tall (6'0), so there is no reason I should have to sit sideways on the seat because my knees are jammed into the seat in front of me. My entire neck and back became stiff when I got off the aircraft because of this. Water cost me 5 dollars. Do I need to say more? Water should be free. I left my long sleeve shirt in my bag that was already checked, so I asked a flight attendant if they had a tiny blanket ( It was so cold my jaw was shivering ) And she literally told me you should have brought one, we are not responsible for lending flyers blankets because its too cold.. Could not believe the awful experience I had with this airline. Never again. 1 star is generous."
Cons: "I didn't like the service at all.Very Disappointed"
Cons: "Check in at Atlanta airport was a mess - there were several lines and it was not clear which line i should take to check in for my flight. Despite i arrived 2 hours before take off, I almost missed the flight."
Cons: "I was charged $10 twice for my bag and $10 for my seat, going and coming, since it wasn't a non stop. What a rip off. I had to get off the plane and get back on the plane and sit in the same seat and be charged another $10. NOT A GOOD way to treat customers if you want them to return."
Pros: "The crew were nice and polite"
Cons: "My baggage was damaged could not be repaired."
Pros: "Safe ride"
Cons: "Baggage charges are skyhigh"
Pros: "Everything was simple from booking to arrival."
Cons: "Liked everything. Only gave 1 star for food and entertainment because there was no n/a option."
Pros: "usually there is a delay not this time. :)"
Cons: "The long line at security."
Cons: "Pay for your luggage, Pay for picking a seat, Pay because you luggage weighs too much, Pay for priority boarding, donate to help make them greener, donate! really? Ha! Finally, the fact that the seats are so narrow and so close to the seat in front of you. It is almost impossible to get in with out falling all over yourself and the person next to you has their elbow in your side and I am not a tall person and my knees almost touch the seat in front of you and because they are so close together, they do not recline anymore. Thank goodness the flight was only 2.5 hours!"
Pros: "the food and booze. air fare sounds cheap at start. if you don't add ANYTHING"
Cons: "the cramped seats, the seats are uncomfortable, the fares went up astronomically once you add luggage. Flight insurance was useless and a waste of money."
Pros: "The flight was nice...plane was nice...people on flight were nice.."
Cons: "Lost luggage sucks..."
Cons: "Poor service. Spirit crew member before security was more interested in making sure money is paid of carry on baggage than in making sure we are able to get to the flight on time. This is inspite of requests made to him. 1 Crew member after security but before boarding was helpful but another crew member who looks like her superior was bad. She did not even talk directly to us, did not allow the member who was actually trying to help us and rather pulled her to other unimportant duties. Due to this I missed my flight and had to buy another ticket on a different airways so as not to miss my important meeting."