Already 15 minutes late and then horrible experience after landing. Another plane was occupying gate and then mechanical problems with the gate. It really put us behind
It was first class and the seat barely reclined. Also they let everyone use the first class bathroom. Why did I pay extra for that?
Free Wi-Fi would have been better
Snacks were good and offered on each flight during the trip. I checked my carry-on bag on the final flight, because the flight crew asked for volunteers.
Cons: "Better business class seating, better food and in seat entertainment as it isn’t enjoyable watching movies on an iPhone."
Pros: "Alaska airlines staff from checking in to flying set the bar in service standards. I have never been disappointed with their professionalism and will continue to use their services exclusively when I can."
Pros: "The flight attendant was so amazing and observant that she noticed myself and classmates all wearing our alma maters sweatshirt and gave us the loveliest a shout out!! We were headed for our college reunion and had unintentionally been on the same flight. That was so much fun!!"
Cons: "Free headphones"
Pros: "Great entertainment selection and friendly crew"
Cons: "Headrest on the seat, and my seat would not lean back"
Pros: "Smooth flight, easy on and off."
Cons: "Staff could have paid a little more attention to what the were doing. Asked 3 times for apple juice and got orange juice. By time I realized what he had given me, he was gone ☹️"
Pros: "The seats are comfortable"
Cons: "My 3 suitcases were missing"
Pros: "Kind crew and comfy seats."
Cons: "The seats were too compact, and the water tasted funny. Also IAD is not well equipped for snow."
Pros: "The crew was very good, caring and concerned."
Cons: "I don't think anything, this was another amazing flight with Alasks"
Cons: "More plentiful food selections? Everything served had dairy which I can’t do."
Pros: "Lots of entertainment options"
Cons: "Need a snack on a six-hour flight. Also, didn't receive drink service until a couple of hours in and was only served about 1/4 cup worth of soda. Disappointing"
Pros: "Short boarding, extra seat, arrived early"
Pros: "Modernized flight, no delays, military member service"
Pros: "Flights were on time."
Pros: "On time and the flight crew kept everyone well in formed."
Cons: "The plane was too hot...way too hot...for most of the flight. The cabin crew was very polite but not very attentive. It took forever just to get a glass of water...plain water."
Pros: "The lady WHO assisted US at the Alaska Airline kiosk was very Helpful, she made IT easier for US to check in. There were a lot OF AirPort employers assisting us Go thru the scanners, IT was a breeze, IAD was very relaxingThank you very much"
Pros: "Crew was fine. Plane was fine. Boarding was okay, but late. They did give us an upgrade in seating on a flight to Salt Lske since they were late arriving at Seattle. The"
Cons: "Sat on ground for over an hour at Dulles A luggage problem wad the rationale. They was some inclement weather, but they knew it was coming and should have been prepared. Upon our late arrival at Seattle there was no one to direct or expedite our attempt to make our connection. There was no attempt to help us make our connection. Instead of arriving Helena at 3 pm., it was midnight."
Pros: "There was plenty of legroom, cabin crew came often for drinks, snacks and trash, power outlets easy to access (below tray table)."
Pros: "Every aspect of the trip was above our expectations, comfortable seats, delightful staff, good food and on time service."
Pros: "Bathrooms were relatively clean"
Cons: "Crew was rude and very unhelpful. Made smart little comments to many passengers."
Cons: "Sony handycam and cables were stolen out of my carry-on suitcase during TSA screening. on Sept. 29th, about 8:00 - 8:30 time frame. This was to be used for my Dad's full honors funeral service at Arlington Cemetery on Oct. 1. I had gone through Alaska Airline check in, then to TSA screening where the crime took place."
Pros: "Smooth no delay"
Pros: "Very friendly crew. On time flight. New airplanes. Free movies."
Cons: "Please provide more meal options available for purchse."
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "One beverage cart pass during a very long flight. No food available unless preordered. Not even the obligatory mini pretzels."
Pros: "Very professional and very thankful"
Pros: "Comfortable seating, tv screens in seat backs."
Cons: "Like when captain points out landmarks every now and then but this crew did not. Minor complaint if I had to have 1."
Pros: "Great plane. Nice to still have free entertainment to watch!"
Cons: "No complaints"
Pros: "The flight attendants were very friendly and attentive. The Red system makes the flight much easier. It has entertainment, you can order your food and keep track of the flight stats"
Cons: "The plane had problems delaying the flight by 3hrs. Alaska really should change how they load the plane. After all the special people (first class, mvps, etc.) then passengers without carryons then people with carryons. This would speed up the process and keep people from getting stuck behind people who are messing with their bags."
Pros: "Not a lot"
Cons: "The crew was rude, they weren’t helpful. And they were talking bad about another customer infront if other customers"
Pros: "Even the baggage was excellent. My bag was on the belt before I got there"
Pros: "I like that we got in an hour before we originally planned"
Pros: "Very Friendly staff"
Cons: "unable to manage the reservation and select seats to put the 2 of us togehter"
Pros: "I’m an anxious flyer and flight wS smooth"
Pros: "Room on the plane so I could spread out a bit-not filled in my room. Free Gogo WiFi ."
Cons: "Everything was great"
Cons: "The new TV program choices. I miss the Direct TV live program choices. It made the flights go so much faster! The few episode choices was a huge disappointment. This was one of the things that made Virgin America flights special!"
Pros: "I have been flying for many years, and must admit that the flight cabin crew was incredible. Professional, attentive and on their feet for 95 % of the time. Thank you"
Pros: "Spacios seats and overhead bins. Staff is attentive and nice."
Cons: "Rough take off, but im sure its weather dependent since th weather weather was pretty sporadic."
Pros: "I would like to possibly see some better food options maybe for people who can not consume dairy. With the many different cheese platters, I was very uninterested. I had an early flight and thought I'd be able to eat something with a sort of substance. I was quite disappointed, I guess I'll have to be the annoying customer who brings chipotle on the plane next time."
Pros: "Liked the overall experience"
Cons: "The landing was a little bumpy and bad"
Cons: "They cancelled my original flight"
Pros: "Good service. Good food options. Reliable flight. Easy check in & quick baggage pick up. Thx."
Cons: "Too much heat on flight."
Pros: "Freindly gate people"
Cons: "Flight attendant bumped me several times, did not apologize or say excuse me."
Pros: "Nice flight attendants, and the flight on the way home was not overbooked, which was lovely!"
Cons: "One flight attendant told me not to pack my bag so much if I wanted to take it on the plane, and I had to check it at the gate. Once on board, there were bigger suitcases than mine on board. I was happy to do what they said, but it would be nice if they were more consistent about the bag sizes. I didn't have this problem on the way back to Seattle though."
Pros: "The crew was super polite, even with the delay."
Cons: "I wish the seats were more comfortable."
Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"
Pros: "It got me to my destination safely."
Cons: "Very abrupt service. Not much room."
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Pros: "787 seats have better legroom & recliner"
Cons: "Vegetarian food needs lot of improvement"
Cons: "My tray table was dirty. It had crumbs on it. The flight was on time which was awesome."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Cons: "We landed early but the plane was late 50 minutes into gate. Plane went pst our gate twice, just driving around the terminal."
Cons: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
Cons: "Speaker volume was too high."
Cons: "The guy who’s checking me in he’s very kind.he is so nice person."
Pros: "On time"
Cons: "Tiny seats, no snack or napkin with the drink. Noise in back."
Cons: "Too bad you paid$$$$ and they give you pretzels"
Cons: "Small, cramped seating"
Cons: "Poor food choices for vegetarians"
Pros: "The flight was on time"
Cons: "Tiny bathrooms"
Pros: "Friendly airport check-in staff who accommodated by changing our seats so we sat together. Boarding was smooth and timely. Best of all, seat overhead bins were empty so could store carry-on; This was unusual. Flight was great, but I love flying. Cockpit crew provided status updates, and captain's apology made the late departure more understandable. Deplaning process went smoothly also."
Cons: "After everyonel was timely boarded waiting to push away from the gate, announcement was that the captain was not even in the airport. Flight delayed almost an hour. Seat would not recline, not even an inch so basically sat upright entire flight to London. One has to 'flag' staff if seen as they walked past thru the main cabin. No announcement which area to collect ones luggage, nor staff there to explain, or guide. Forget staff assistance, apparently not a priority with AA."
Pros: "The flight crew was very friendly"
Cons: "I wish the flight was longer. :)"
Cons: "The flight was delayed an hour (which wound up being a 3.5 hour delay in total, with all the continual delays that pursued afterwards(, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage."
Cons: "The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing."
Cons: "Poor seating and lost my bag."
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Pros: "extremely friendly, smiling, and helpful service by the flight attendants, comfortable upgraded first class seat, timely arrival."
Cons: "No food service other than snack/ junk food."
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Pros: "Everything else was Fine on the flight..."
Cons: "...But having HBO NC-17 available on a public flight is uncalled for. Even though screens employ technology limit viewing from the side, the seats behind can see everything. We were thankful none of our kids were on this flight. Gratuitous sex scenes in abundance. No thanks American."
Cons: "Seats are hard, narrow and generally uncomfortable."
Cons: "Seat in front of me was broken in the reclined position so I had no leg room."
Pros: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Cons: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Cons: "Plane had no Per-seat entertainment system."
Pros: "The guy in the middle seat left and never came back. Smooth flight. Good crew. Got both pretzels and cookies, as well as 2 cups of ice, with no problem."
Cons: "Entertainment system had some quirks. I choose my flights in an attempt to make sure I can watch a movie during the flight, so that's important to me. This one stopped once in the middle of the movie, but worked one I started it again. Didn't have buttons for fast forward or rewind, so had to guess on the timeline when I wanted to see something I missed. Then the flight map kept resetting to a mode other than what I wanted. I know these are first world problems, and they in no way affected the safety of the flight, but I expect more."
Cons: "lack of ent. options"
Pros: "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
Cons: "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."
Pros: "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
Cons: "1 of the flight attendants was pushy(older caucasian lady)"
Pros: "Flight got to gate 15 earlier than scheduled."
Cons: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."
Pros: "We arrived over an hour and a half early which was great after our previous flights delays. Crew was great and the food was good."
Pros: "Comfy seats, great service, was a smooth ride"
Cons: "my entertainment system wasnt working, the headphone jack was not working at all."
Pros: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Cons: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
Pros: "Friendly, helpful flight attendants. Flight left and arrived on time, despite being completely full (asking for volunteers to bump). Offered to gate-check our carry-on bags for free to alleviate crowding of overhead bins was fine for us since we already had checked baggage."
Cons: "If you don't pay for the premium seats, the legroom is pretty tight. I'm only 5'8" and I felt it -- if you're 6'+ you better pay for it. This aircraft had screens, but not individual ones so you're stuck watching whatever sitcom replay they pick, although there is a moderate selection of other music. I've been on a newer aircraft with the in-seat power and interactive screens so I know how good it can be, so this was a little disappointing."
Cons: "Each flight delayed at least an hour"
Pros: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Cons: "See above"
Pros: "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."
Pros: "The crew was very helpful and kind."
Cons: "Our flight was delayed over an hour and we had a connecting flight to Vegas that we were worried we were going to miss."
Cons: "flight was rebooked to a terrible time, the next day, had to spend over $300 for hotel, extra parking, extra meal, extra day on rental."
Cons: "We sat on the runway for more than an hour."
Online check in the night before made boarding easy. Free check in of luggage at the gate was also offered. Crew offered drinks twice. Wish they would give food like they used to instead of selling it. On board entertainment was good & worked well. Surprised that it was a full flight but it was comfortable. Boarding and deplaning was organized and check in luggage came out promptly!
Pros: "Ease of travel"
Cons: "The food was horrible on the plane"
Pros: "Great crew, prompt take-off and boarding / de-planing"
Cons: "Seats were dated and uncomfortable"
Pros: "It was a small twin prop so there was only one cabin crew, but she was really pleasant."
Cons: "Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back."
Cons: "AC would always delay"
Pros: "Efficient and quick, no issues."
Pros: "Politeness of crew. The employee at Toronto was able to change my middle seat to aisle as requested. My original seat was aisle but it was changed and I found out in Boston."
Cons: "That it was cramped. I was on a 4seat row, aisle, but I had the man next to me encroaching on my leg and arm space"
Pros: "Kind and polite service."
Pros: "The Air Canada app to have access to the entertainment on board did not work."
Cons: "In the past Air Canada has been great. This past experience makes me never want to fly again. In-flight entertainment is the worst I have ever experienced on an international airline. Entertainment options were very limited, and it didn't work for most of the flight (crew tried resetting the system, to no avail). Crew were inattentive and seemed more focused on hanging out in the back of the airplane socializing with each other. Food was terrible, and I am generally pretty easily pleased when it comes to food. Return flight was delayed twice without any announcements or explanations in the boarding area. Flights were completely full and airplanes were old and uncomfortable. This flight was cheap for a reason. Pay the extra amount and fly another airline."
Pros: "Chairs and the space was very good."
Cons: "Crew and the food was very poor. This is the only long international flight 10 hours that served a night grate dinner and the crews got disappeared the rest of the flight and no breakfast."
Pros: "Boarding was very efficient, staff was friendly and the plane super clean."
Pros: "From Vancouver to Los Angeles, nice smiling crew on the ground and in the air. Nice spacious legroom, not squeezed in tight like other planes, woohoo :). Great free movie selection -- don't forget your earphones or you'll have to credit card one on the plane (the ones for iphone 7 don't work, so get normal plug-in earphones). Smooth flight."
Cons: "Both my flights were cancelled and I had to fly out on a later flight . Thus greatly inconvenienced myself as both times it meant I did not reach my destination until the middle of the night. I hope I never have to use Air Canada again because I always have something negative happen when I fly with them!"
Pros: "This was not a Luftansa flight!! It was Air Canada Rouge which is a budget airline that doesnt compare to Luftansa"
Cons: "The fact that it said thia was a luftansa flight when in fact it qas not"
Pros: "Easy , on time, friendly"
Pros: "The price for the flight was right. Nothing can be done about the seat size. Food was ok. Comfort of seats ok. Not easy to recline. The etertainment helped me fall asleep, a Good Thing. Crew was pleasant, helpful."
Cons: "Pearson Airport is a miserable experience for travelers. Security there is very badly managed. Long, long long lines of people waiting without reasons given, getting lost because signage is poor, unable to understand the English of the employees, weeping exhausted children and innumerable check points for showing documents. GET ORGANIZED, Canada!"
Pros: "Flight crew were friendly"
Cons: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."
Pros: "There was a hour delay but once on board the crew and flight was excellent."
Pros: "service, friendly attendants, amenities"
Pros: "Hour and a half late. Uneventful other than that."
Cons: "my flight was late leaving midland and therefore I missed my flight from houston to toronto NO one at the Houston United airport counters would help me I stood in line at customer service for an hour and a half just so they could tell me to go see some one at the Air Canada to confirm my rebook and that my flight was delayed an hour anyway and I probably could have made it!!"
Cons: "I flew from YEG -YYZ and the flight was delayed. It's a good thing that the 2nd flight was delayed or else I would have missed it and no AC employee was interested in helping me make my connection. There were several people on the flight that had connections and were trying to rush off the plane."
Pros: "Take off was on time. Boarding was orderly and the flight an landing were smooth,"
Cons: "The closeness of the seats was unpleasant. For an early morning flight a cup of coffee or juice is not enough. a few crackers would have been welcome, especially since the stores open a little later."
Pros: "Staff was super nice to my surprise."
Cons: "Flight was late."
Cons: "Actually I flew from Buenos Aires to Vancouver on Air Canada. I had paid to prebook my seats both on the B.A.-Torononto leg and also Toronto to Vancouver. Did not get either of the seats I had paid and prebooked. Therefore Air Canada is taking money but not providing the service or product...... technically this is stealing"
Pros: "Price was good and flights arrived timely"
Cons: "It's a typical new aircraft that is crowded when full"
Pros: "The crew was great, the flight was fast, the plane was very comfortable. Other than the time delay, the flight was great."
Cons: "The flight was delayed over thirty minutes, which was very inconvenient going through customs with a connecting flight."
Cons: "-very little leg room on rouge plane -do not own a device to watch movies etc -this is very exclusive and assumes that everyone has access to devices"
Pros: "When my food was late they refunded it"
Cons: "The boarding times were quite far behind The lack of TVs was unfortunate, and renting an ipad instead for more money is cheap."
Pros: "crew was awesome"
Cons: "that people can recline their seats in coach. very uncomfortable and there's really not enough room to do this."
Pros: "The crew was very helpful."
Cons: "Entertainment was terrible."
Pros: "The flight from DC to Toronto was late around four hours and after we got on the plane We went back and we were waiting at the airport while get more fuel and which repaired the fault on the plane. so I was late for my next flight to FrankfurtSo I was put on a flight to Frankfurt with a connection in Lisbon.In the end, my suitcase was lost and I got it only two days later. Never I will no longer use AirCanada small planes !"
Cons: "The food was horrible"
Pros: "Good movie selection"
Cons: "Poor organization and late takeoff"
Cons: "Cancelled flight and didn't even tell me a reason. They couldn't even make reservation for hotel. Hotel sent me back to airport because i didn't have voucher which AIr Canada guys said they can't make one? Everything didn't make sense. And they told me not to come again. They took like... whole day to book another flight. And i had hard time understanding what they were saying."
Pros: "On the whole it was a pleasant experience despite the flight being late."
Cons: "I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened."
Pros: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Cons: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."
Pros: "The service was good"
Cons: "There was no entertainment."
Pros: "The crew was very nice and accommodating and the flight itself was great"
Cons: "We had a 2 hour delay and almost missed our connection"
Pros: "Leg room is comfortable"
Cons: "Flight had one and half hour delay. I did not get E-mail reminder for Check-in, for my return flight from Toronto."
Cons: "Not enough time to go through customs. Missed connection."
Cons: "I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted."
Pros: "The ground crew were always nice and friendly. They worked hard to deal with delayed flight, missed connection, and tight alternate connection. Flight crew were also friendly and helpful."
Cons: "Four-hour flight delay released in one hour increments without announcement -gate displayed "on time departure" for the duration of the delay. Our hassles were compensated with meager meal vouchers given too late, There was no pre-boarding on our flight (just one big cattle call) which made boarding with child and gear extra awkward,"
Cons: "The flight was 3 hours delayed and we were not kept informed. In fact, the airport boards still displayed that this flight was on time, which was not correct. I kept getting emails of a change in schedule, but no reason was given by personnel at the gate. This was really a bad situation for me as I was meeting my daughter in Toronto who was flying alone with her infant son and she needed my help."
Pros: "Friendly crew and quick flight once we got moving"
Cons: "The flight left over an hour late with no real explanation as to why"
Pros: "The staff was very pleasant, upbeat, and excited to be back at Dulles. They will be offering 3 direct flights daily to Toronto which will be great!"
Cons: "We boarded over an hour late and departed over an hour and a half late and the plane only arrived about 10 minutes behind schedule. The staff seemed very new and was unable to get us out of the airport in a timely fashion which caused a few people to miss their international connecting flights."
Pros: "Staff was courteous"
Cons: "Excellent service and experience and the reason I always fly United!"
Cons: "The Boeing 737-800 did NOT have enough leg room for me. My first flight to Houston was very uncomfortable, even with an aisle seat. If I can, I will avoid this plane when booking future flights."
Pros: "Easy finding deals"
Cons: "Better interface"
Cons: "Had to wait on the runway for one hour to get a gate upon arrival. Should not have departed early and told passengers that there would be a gate available, only to have to wait and circle around several times waiting for a gate."
Cons: "Gate attendants"
Pros: "Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen"
Cons: "Long delay due to weather. Got screwed by a change fee for a mistake I made on my original booking, no consideration. Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen-website didn't request to download or activate DRM plug"
Pros: "The seat was comfortable"
Cons: "Should have demarcations for groups as they are boarding. A rude costumer with his wife who’s group was obviously not was called to board the airplane( I heard him say we’ll jus go with this group since we are next) purposefully cuts me off and was rude and obnoxious about it."
Pros: "I sat on the aisle. There is no room especially if you put your bag under the seat in front of you. I got hit 2x as the flight attendants moved the cart down the aisle. You can't lean back. I was fortunate to be able to place my coat in the overhead bin which is usually overcrowded."
Cons: "If the baggsge fee was less onerous more people would check bags and make boarding and deplaning faster. For God's sake give people more room between seats. Board people in the back first to spee the process. First window and aisles last. This would improve on time departures."
Pros: "This was a horrible experience from the onsite until the landing."
Cons: "Better communication from the beginning and feedback about what was actually going on would have been helpful."
Pros: "The crew was ok. The seats were far from comfortable."
Cons: "The seats were so close together and did not recline to a comfortable position at all and to be a flight over 2 hours is just plain ridiculous! I will definitely be putting United on my list with Spirit from now on. Choosing either of them for such discomfort versus price savings is not worth it!"
Pros: "Smart way they did boarding kept a bunch of people from crowding around the gate. Maple snacks on flight were tasty."
Cons: "Really cramped seating."
Cons: "Couldn’t control the temperature. It was freezing then burning up."
Cons: "Delays, seat assignment changed, the food"
Pros: "The on-time arrival"
Cons: "Having to check our bags due to lack of overhead space which was announced before anyone boarded the aircraft. Had they provided our bags to us when we exited the plane, or told us in advance that there would be no space and they would be offering free bag check, that would have mitigated the situation. Instead they wait till the last minute costing us valuable time. In the future, they should pay us the 25 dollar bag fee when they arbitrarily make this decision."
Pros: "The boarding was quick and my seat was roomy and comfortable."
Cons: "The flight was delayed due to a ground stop. That was not the annoying part. At Ronald Reagan airport we were at gate 12, flight changed to gate 16 and then changed back to gate 12. A bit confusing."
Cons: "Both flights were delayed, i was stuck in the airport for hours, i missed my meeting because of the first flight. I understand one flight being delayed but two? Are all of your flights like this? Because if so, i cannot rely on united Airlines"
Pros: "Economy plus"
Cons: "Very old plane"
Pros: "Sidney was extra kind and thoughtful. Pilot made a great landing."
Cons: "Seat was a little uncomfortable."
Pros: "Outstanding that United Airlines finally has allowed for complimentary use of built-in entertainment system; i.e. Direct TV without charging passengers. That is good business sense - congratulations on a good PR decision. Haven't complimented UA in long time, but this is about time to say "thanks!""
Pros: "I slept the whole flight."
Cons: "Middle seats are the worst and why are they so uncomfortable."
Pros: "Excellent United customer service, Reagan National, ease of check-in"
Cons: "The aircraft was older, but United is in the process of renewing their fleet."
Pros: "Great crew, smooth flight"
Pros: "Crew was great and helpful!"
Cons: "Not enough options for people with celiac."
Pros: "Crew was friendly"
Cons: "Boarding group approach caused confusion due to lack of line indicators (too short); in-flight WiFi kept dropping every 60 seconds, making movie watching impossible"
Pros: "On time and efficient boarding"
Cons: "Really old plane, was freezing during the whole flight."
Pros: "We were in first class and the internet was not working except for the last hour of the flight. Plus I and my wife were both charged $20 each which should have provided access for the entire5 1/2 hr trip."
Cons: "No internet"
Cons: "My one stop flight was delayed in both departures While checking in online I changed my seat to row 15C, and when checked prior to boarding, the change was not done and had to travel in row 39C The aisle space is too small, so every person coming to the bathroom pushed me, also the fly attendants while pulling the food cart. The leg room was too small. There were no sweet cookies within the snacks. Fly attendants did their work, but were not particularly pleasing."
Cons: "We didn't have seats assigned and the gate attendent didn't take the time to tell any of the 20 of us waiting for 15-20 mins to speak to a gate agent what was going on until AFTER she boarded the rest of the plane. When asked what was going on she responded "excuse me, I'll get to you when I get to you and thanks for your 'non attitude'" to the woman who asked her if she had any plans to greet us or even ackwnowledge us. Then the flight attendants became flustered as they realized they separated a 5 year old child and his father and sat the child in the emergency seat. When several of us attempted to help they were rude so when I put my headphones in to pass the time and didn't hear the woman ask if I was willing to sit in the emergency isle she snidely said "there's always one millenial not paying attention." Ummm.... I had my eyes closed and was listening to my music since they clearly wanted us to mind our own business and NOT try to help the father (meanwhile all of us strangers were trying to figure out how to rearrange in order to help). The only reason entertainment gets a 2 is bc I had good conversation with the passenger next to me, not because of anything United did. Really unbelievable that they continue to operate this way and treat PAYING customers like this. It's sad actually."
Pros: "Very baby friendly especially when the ground crew was delayed because of lightening. The crew let us sit down if we wanted while we waited for our strollers and car seats."
Cons: "No crew member at gate desk til right before flight."
Pros: "Smooth take off and landing"
Cons: "Original flight booked was for 1:30. Week before changes to 5:30. Then 6:30. Arrive at the airport and flights delayed to 7. Then 730. 8. 830 etc etc etc til 11. No explanation. No food tickets. Rude responses like this gem: pointed out how long I was waiting with no word --> told by a united employee that he's been there since 7am. I point out he's bad to be there. He says he's not. I guess a united volunteer then? Then only handed out water since 'it's a short flight'. Useless."
Cons: "Always quality service, food and plane! My fav!"
Cons: "We were delayed because the crew wasn't smart enough to ask people to put their purses beneath the seats. A number of us had to get off to check our bags and while we were checking them, a guy flying first class had a bag and while we are checking our luggage the pilot comes out and says "first class? Oh we will make room on the plane for you sir." And as a result of all of this, we missed our spot in the takeoff line, delayed the flight, and we almost missed our connection. Lastly, they overbooked the flight by TEN people. TEN."
Cons: "There was a lack of information the whole trip. We couldn't hear the announcements of the crew or pilot so we didn't know what was going on. When. The landing gear malfunctioned it took a very long time to hear what was going on. Then, upon deplaning, there was only one single gate agent waiting to help the flight. Very poor service!"
Pros: "I enjoyed the heart warming and friendlyness of the pilot."
Cons: "The running nose sneezing person sitting next to me."
Pros: "The flight arrived"
Cons: "United claimed the flight was delayed due to weather but two other flights to Houston were able to leave on time and no other United flights appeared to have been delayed. No apologies, no compensation, did not even give free access to wifi during flight."
Pros: "I liked that it was a short flight."
Cons: "The seating space mostly. And the long layovers and continual delays I experienced from Friday and Sunday. The flight attendant wasn't very pleasant or welcoming."
Pros: "Flight was ahead of schedule. Crew was very nice"
Cons: "Very cramped in the middle seat. Little cushion"
Cons: "they couldnt find the pilot. they said they didnt have enough crew"
Cons: "Plane was late and we almost missed our connection in Newark"
Pros: "United service is awful."
Pros: "Timely departure. No delay."
Cons: "Seats were small. No wifi on this flight."
Pros: "Evening flight. Crew wasn't the nicest but they were professional nonetheless. Flight itself was smooth but a bit of a bumpy landing (I think it was a bit windy so not surprised. It is Ch). Not the best flight but certainly not the worst either."
Cons: "DirecTV in-flight entertainment. You pay or you're subjected to constant ads and/or snippets of shows. I'd rather watch one free movie that I can't choose rather than pay to watch bad TV."
Pros: "Great flight! comfortable seats even for me being a big guy. The wifi made the flight go by great! The price on the wifi seemed a little excessive but a great convince none the less. I had a sandwich during the flight (like I said I am a big guy) it was better than expected for sure. Crew did there jobs but didn't seem to be happy about it. Overall great flight."
Cons: "A 6:30 pm flight that leaves at 8:15? What is there to like?"
Cons: "The flight was delayed over an hour, which caused me to run to catch my connection."
Cons: "Very cold on flights, no blankets"
Cons: "entertainment system stopped working 1/2 way through flight."
Cons: "It was one of the most horrible flights. Delays, sitting in the plane being really hot, did not offer water. Newaur airport change of terminals is like being in the middle ages, old, hot, no signage, bus steps, Really, reaaly awfulWill think twice before flyinf United again Other than that they got me here, late"