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Pros: "Service was good, frequent drinks and snacks, nice little deli platter was unexpected and very delicious!"

Pros: "You constantly got food and drinks served, a big contrast to the other airlines who don't even serve complimentary food on 5 hour trips. We didn't expect to get food on this 2 hour flight so we had breakfast beforehand. We were pleasantly surprised!"

Cons: "The HS was I bit cramped!"

Pros: "Friendly staff. Provided sandwich and cookie during flight."
Cons: "Minor item: Didn't provide hav charger in seats but for short flights not a big issue"

Pros: "Everything"

Pros: "From the coffee and cookies while waiting to board to the freshly baked items given while receiving food service, this is great customer service. Not to mention the competitively priced airfare and not having to pay an extra fee for checked bags, this airline can't be beat. I would definitely fly it again and suggest it to anyone if they're looking to fly in northern Canada."

Pros: "Great staff, service, price."
Cons: "Only negative was the flight left 10-15 minutes late. Not sure if it was their fault or air control. Would definitely book with them again though."

Pros: "Excellent airfare, super easy online check-in, friendly crew, comfortable plane, very pleasant flight."
Cons: "Flight frequency. I wish there were more flights between YVR and YLW."

Pros: "The staff and Crew were amazing! Very friendly and helpful, no frills, just excellent service!"

Pros: "Overall not much, other than the staff was nice!"
Cons: "Flight was suppose to be delayed two hours, so got to the airport hour before flight was suppose to leave at 3:45 but delayed till 5:45 so waiting in airport all day. Flight didn’t actually leave until 6:30-6:45. Which made pick up arrangements at destination cost me more money. I usually Kayak often and want to continue using it."

Pros: "I liked it was a small plane. Short flight so no food or entertainment provided, other than the kid that had never flown before, sitting behind me."
Cons: "It was Delayed by 40 mins but I did get on it, so that's a bonus."

Pros: "I appreciate that Kayaks gives an honest and clear overview of all prices. I always use kayak to book my flight. They can't be beat."

Pros: "Fun quirky airline with 19 seat Beechcraft"

Cons: "Nothing"

Pros: "First time flying a turboprop. Personnel were excellent and polite and overall experience was great."
Cons: "Nothing"

Pros: "Speed of travel too Calgary was quick and fast"
Cons: "Nothing"

Pros: "The crew were super great I hit my head on a over head bun the stuff were vary caring asked how I felt and will take west jet again in future travels"
Cons: "Well noise was due too the plane but I got over it quick light crew were awesome was vary clean still had the new plane small intact keep up the great work west jet"

Pros: "Full refund for cancelled flight"
Cons: "Frustrating but it’s a weather thing"

Pros: "The lady was calm at the gate, explaining that we wouldn’t be leaving and trying to help everyone flipping out. 1. Flight was delayed 2. More delayed, meaning we miss connections in Calgary 3. Canceled"
Cons: "While my flight was to Abbotsford, my final destination was to the US (Seattle). Canceling the flight meant I miss my 4 hour ride home from Abbotsford. When asking if I could change my final destination, only destinations in Canada would be allowed. I spent a fortune getting flights, planning rides, to make it home by the 26th and tend to responsibilities by the 27th. I realize weather delayed the flight, but once in Calgary, it would have been nice for WestJet to even scope the opportunity to get me home. #StrandedinCanada"

Pros: "On time, everyone very courteous"

Pros: "Best airline, period"

Pros: "Friendly Staff"
Cons: "Could not hear the Pilot. Emergency Exit instructions said too fast"

Pros: "Great no hassle way to get to Campbell River from Vancouver."

Pros: "Ontime flight, efficient check-in. Reasonable price for a 15 minute puddle jump."

Pros: "Wasn’t anything to like didn’t get on the flight thxs to yall"

Pros: "Courteous and helpful staff. Check in last was helpful in ensuring I knew certain details for future flights."
Cons: "No earplugs on loud plane"

Pros: "Airlin staff were great."
Cons: "Plane was 30+ minutes late. Announcer at Port Hardy Airport was unintelligible."

Cons: "They took us out to the plane then made us wait for several minutes in the rain before they would let us board the aircraft."

Cons: "Plane was an hour late. My golf bag was left behind. Check in process was too long because the person in front of me had a reservation but was not on the manifest and one of two computers was down."

Pros: "I like it very much over-all. When do you have seat sales?"

Cons: "More than one hour delay Unfriendly check-in"

Pros: "great price, direct flight, free checked bag, snacks on the flight, nice crew... this carrier is better than the competition in every single way except 1"
Cons: "Plane ride was a bit like a wooden rollercoaster, but the ol' boat held together. Thus the one thing I "dislike" is the age of the fleet."

Pros: "Fun quirky airline with 19 seat Beechcraft"

Cons: "Nothing"

Pros: "First time flying a turboprop. Personnel were excellent and polite and overall experience was great."
Cons: "Nothing"

Pros: "Speed of travel too Calgary was quick and fast"
Cons: "Nothing"

Pros: "The crew were super great I hit my head on a over head bun the stuff were vary caring asked how I felt and will take west jet again in future travels"
Cons: "Well noise was due too the plane but I got over it quick light crew were awesome was vary clean still had the new plane small intact keep up the great work west jet"

Pros: "Full refund for cancelled flight"
Cons: "Frustrating but it’s a weather thing"

Pros: "The lady was calm at the gate, explaining that we wouldn’t be leaving and trying to help everyone flipping out. 1. Flight was delayed 2. More delayed, meaning we miss connections in Calgary 3. Canceled"
Cons: "While my flight was to Abbotsford, my final destination was to the US (Seattle). Canceling the flight meant I miss my 4 hour ride home from Abbotsford. When asking if I could change my final destination, only destinations in Canada would be allowed. I spent a fortune getting flights, planning rides, to make it home by the 26th and tend to responsibilities by the 27th. I realize weather delayed the flight, but once in Calgary, it would have been nice for WestJet to even scope the opportunity to get me home. #StrandedinCanada"

Pros: "On time, everyone very courteous"

Pros: "Best airline, period"

Pros: "Friendly Staff"
Cons: "Could not hear the Pilot. Emergency Exit instructions said too fast"

Pros: "Great no hassle way to get to Campbell River from Vancouver."

Pros: "Ontime flight, efficient check-in. Reasonable price for a 15 minute puddle jump."

Pros: "Wasn’t anything to like didn’t get on the flight thxs to yall"

Pros: "Courteous and helpful staff. Check in last was helpful in ensuring I knew certain details for future flights."
Cons: "No earplugs on loud plane"

Pros: "Airlin staff were great."
Cons: "Plane was 30+ minutes late. Announcer at Port Hardy Airport was unintelligible."

Cons: "They took us out to the plane then made us wait for several minutes in the rain before they would let us board the aircraft."

Cons: "Plane was an hour late. My golf bag was left behind. Check in process was too long because the person in front of me had a reservation but was not on the manifest and one of two computers was down."

Pros: "I like it very much over-all. When do you have seat sales?"

Cons: "More than one hour delay Unfriendly check-in"

Pros: "great price, direct flight, free checked bag, snacks on the flight, nice crew... this carrier is better than the competition in every single way except 1"
Cons: "Plane ride was a bit like a wooden rollercoaster, but the ol' boat held together. Thus the one thing I "dislike" is the age of the fleet."

Pros: "when you enter Canada and then travel through YVR for another flight it is a total waste. Not the fault of the airline but the way they do things with security"

Pros: "The manager who finally helped me was friendly and listened the entire time even when I was angry. She was concerned and helped me the best she could. The stewards are always friendly"
Cons: "There was only one agent on to check tickets. I was in line for 45 minutes and when I got to her, she just said over and over, there is nothing I can do, your flight time was just cut off. I would have to wait until the flight the next day. Even though I had no bags and there was still 35 minutes before take off. I also told her I knew I would be late and so spoke to someone from Westjet he night before. She smiled like I was lying to her. Lines should not be so black and white. If she would have just processed my ticket I would have had 35 minutes to get to my gate instead of 10. When you are flying with half full planes there should really be better ways to manage customer service."

Pros: "Left on time, arrived early, uneventful which for a plane ride is great"
Cons: "Nothing really, plane was smaller than expected with limited overhead space but everything was able to fit in the bin"

Pros: "Crew were wonderful."
Cons: "There was no westjet connect on the flight. Which is fine for a short flight, except that before west jet got rid of their TVs this flight had entertainment."

Cons: "Was delayed 3 times"

Pros: "Crew was very nice."
Cons: "Boarding was supposed to start at 10:20, but was delayed for at least 30 with no updates. In fact, they were still showing the flight as leaving on time up until the last second, which is not ok. Gotta keep the passengers updated folks!"

Pros: "Our flight from Australia was delayed, resulting in our missing our connecting Westjet flight. Not only did Westjet get us on the next available flight, but the staff were friendly and very helpful. They made it seem like it was no problem at all, even though we were on the cheapest fare."

Pros: "Comfortable seats"
Cons: "Late departure"

Pros: "Crew was courteous and the plane was not packed like the previous one, so it was good there was room to stretch out the legs."
Cons: "Having to board the plane walking outside.It was raining and there were puddles everywhere. Flight was delayed"

Pros: "The breezy, confident preflight announcements of the crew, including (from the Captain) "We are flying into Kelowna today, where the weather is always awesome even though it is a bit overcast and 5 degrees C..." and from the flight attendant on landing, "We have arrived in Kelowna. If you live here--Lucky You! You are almost home! And if you don't live here, welcome to the Okanagan! We hope you enjoy your stay." I was only disappointed that the sentence including 'lucky you' was not included in the French translation. C'est d'hommage..."

Pros: "Timing flights were on time."
Cons: "Baggage delay at vancuvour and as well as in calgary."

Pros: "The crew on the ground and in the air were great and the only positive part of my experience."
Cons: "I was put into the long line to check my luggage with 75 minutes to take off. Of course I missed my direct flight as I was put into a long line. The man who listened to me complain was very kind and empathetic and the only good part about being forced to miss my flight. "We stop loading X amount of minutes before take off" I can't remember the exact number but there was ten minutes to spare before said time when they stopped loading. Dealt with it. Not happy but at least my luggage wasn't lost. Will I fly with WestJet again? Probably. Will I expect some sort of hang up and/or inconvenience? Definitely."

Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."

Pros: "Stewards were nice"
Cons: "This flight and the one before we're both delayed by over an hour. What's worse is each time we ended up spending about 20-30 min slowly driving around the runway since the takeoff queue was backed up so much. Maybe not the airlines fault for that but the pilot never said a word about it and kept us in the dark. Each flight was in total delayed by several hours. It seems more often than not these days that flights are delayed and are totally unreliable. I've come to hate flying."

Cons: "Flight was delayed and took another 45 min to leave once boarding was complete"

Pros: "Crew was very pleasant and attentive. They still give away snacks too which was a nice surprise."
Cons: "There was nothing I disliked about the flight other than the discomfort of the seats, but there is nothing they could have really done to change that!"

Pros: "Crew was great!"
Cons: "Small seats. Nonexistent food and entertainment option are all self provided"

Cons: "Flight was late which got us running for our next connection in Toronto."

Cons: "Being late into LA"

Pros: "The flight attendants were amazing!"
Cons: "The head phone jack for my tv was broken which was annoying but not the worst thing ever because I just listened along with my wife beside me. If I hadn't known the person beside me and have been able to listen to share theirs it would have been way worse."

Cons: "I didn't like that you had to download an app for vieweing movies burning flight."

Pros: "Flight attendants were super friendly. The plane was very nice and spacious, the flight was smooth and the landing was excellent!"
Cons: "Nothing."

Cons: "My luggage did not make it."

Pros: "Nothing"
Cons: "Flight delayed which led to our rental car gone"

Pros: "Staff was friendly"
Cons: "To many layovers, the gates were too far from each other"

Cons: "No choice for seating - my husband and I were seated separately"

Pros: "Friendly, helpful staff"
Cons: "Typical stuff, Cramped space, crappy food"

Pros: "There were no issues whatsoever, all went as planned."

Pros: "Smooth, friendly and cost effective."

Pros: "I travel on plus and the person who was in charge of our sección was very nice and friendly."
Cons: "what i don't like is that i had to wait for my luggage an hour . causin incomvinience for me later."

Cons: "No entertain system"

Pros: "When they fixed the aircraft it was overcrowded but okay"
Cons: "Their dishonesty. We were delayed 25hours. I am out of pocket by several hundreds of pounds. Two months later they have still not compensated me. yet the Canadians that were on the fight have been reimbursed. The message is loud and clear if you are British do not fly West Jet"

Pros: "Start the flight a bit earlier than scheduled, so we arrive a bit earlier too. The flight is smooth."

Pros: "Good helpful crew. Reasonably sane boardingon a full d flight."

Pros: "Nothing."
Cons: "1+ hour before we took off after getting on the plane. 1+ hour before we got off the plane after landing."

Pros: "Pleasant crew. Flight left & arrived on time."

Pros: "Seats were comfortable, more legroom than the American Airline flight"
Cons: "I prefer to have a TV to watch instead of downloading the App."

Cons: "Same comment as the previous flight ref movies. I wont take Westjet again on a long flight without movie screens. Not all old people have Iphones or laptop computers. Mike C."

Pros: "Flight was great. Calgary customs was awful. The lines were extremely long. We boarded our plane at 9:50 and departure was at 10."
Cons: "Customs at Calgary Canada was terribly slow. Almost missed our plane."

Cons: "Didn't know I needed to download Westjet app before the flight and bring my own device"

Pros: "Food, attendants, comfort, entertainment"
Cons: "Manual boarding and missing one of my luggage"

Cons: "It had over 1 hour delayed no wifi no screen"

Pros: "Crew fun"
Cons: "Cramped foot room"

Pros: "Gate agents were nice."
Cons: "1. Nothing healthy to buy on the plane. 2. Nasty flight attendant. 3. Small seats. 4. Swollen ankles because flight attendant wouldn't let me put my stocking feet up in bulkhead seat, which is why I purchased it. 5. Poor service. 6. Plane landed early but we didn't get to the gate until more than an hour later!"

Pros: "Very helpful! Very enjoyable flight, I was worried about my bags fitting as I took a 46L backpacking bag with me but it rit great and staff was so nice!"

Pros: "online checkin, fast boarding (a total of only 27 passengers undoubtedly made boarding much quicker), had extra space due to the sparse flight; smooth flight, good refreshments, pilot did a good job of keeping us updated on runway/gate status"
Cons: "on board crew didn't seem interested; empty cup was never picked up; upon leaving the aircraft (after a 30 minute delay due to a problem at our gate) none of the crew said as much as goodbye or thanks. I know it was a late flight with very few passengers, many of whom may have slept, but as such I thought the crew should have been more attentive and friendly at departure. A disappointing experience."

Pros: "Flight attendants were nice don't know who's fault it"
Cons: "Almost an hour to get any luggage out is not acceptable"

Cons: "Delayed for almost 2 hours"

Cons: "It was a little warm and stuffy while loading."

Pros: "We were delayed while in the plane. The steward decided to give drinks and snacks on the house which in the end lightened the atmosphere. It did make it late for the Oilers play-off game which was likely very important to many of the business men on the flight."
Cons: "Could not figure out how to get their entertainment app to work."

Cons: "Was very late. Could not sort out simple boarding issues"

Pros: "Flight once it got to Edmonton was ok"
Cons: "Communications with travelers...5 hour delay! Meal vouchers were given with only one restaurant open and maxed out on space and good items...just a bad situation."

Pros: "Great"
Cons: "nothing"

Pros: "Pricing is great"
Cons: "Seats, complimentary food, timing of flight"

Pros: "That it was cheap when we booked it online."
Cons: "Apparently it wasn’t that cheap of a flight after all. We had to pay for our luggage instead of a carry on. And the plane was empty not full with passengers. That to us was a ripoff. Don’t Deceive passengers to fly cheap with you when you’ll make them pay you for carry on when it’s not needed."