Low season | February |
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High season | August |
service was slow and at times there was no service at all in premium plus seats. they do not care about people in premium plus
service was slow and at times there was no service at all in premium plus seats. they do not care about people in premium plus
To san Francisco it was ok. From sf to Manila it was horrible
Awful, rude staff. Their abrasive comments are unnecessary. Most seek a frictionless experience and will cooperate if you ask. Additional childish bullying of customers is not acceptable or tolerated. We had the same problem with our departure flight. We will never fly United again.
Lufthansa and United Airlines messed up with our reservation and they canceled our flight to Los Angeles. We ended up stuck in Frankfurt with two little kids. They sent us to San Francisco, but their flight was full and they wanted us to sit separated (even our 3-year-old was supposed to sit separated from me or my husband!!! Isn't it illegal???). Then the flight from San Francisco was delayed and we had two little sleepy kids, we were also told we needed to pick up our luggages. It was just horrible. I paid for a direct flight from Frankfurt to LAX and ended up going through hell. I am very upset and going to submit a complaint.
I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.
Very poor the plane itself was really old, slight smell that couldn’t be named. I didn’t even get a boarding pass UNTIL AFTER clearing security! Even then, they said when I get to my connected flight I’ll get my 2nd boarding pass there! A bit ridiculous!
Airline staff was good the checkin process was ok but the plane itself was very bad the comfort was worst it was worst and the most stiff 5 hours of my life i felt claustrophobic
I would’ve liked to have made that flight so I didn’t have to go to Munich and have a 24 hour travel day
No cooked food. Crew was not friendly and not that helpful
Calgary desperately needs a star alliance lounge in the transborder area for United.
Seat barely reclined. Boarding took forever. Flight attendants were not very friendly
It was my first experience with westjet and it is really awesome to travel with westjet. I highly recommend to everyone.
I liked absolutely NOTHING, Westjet is the worst airline in the world, they should be ashamed, they treated me like dirt, let's put it this way, I am truly pissed off. If anyone cares about my experience someone should call me so I can tell how bad my experience was, what a shame
Wasn’t able to purchase wifi for entertainment so the flight was long
If I wanted to leave on a Monday I would have booked to leave on Monday. Instead, thanks the west jet i spent another night in a hotel on my dime because they don’t even have a number you can call that works. It’s just says due to the high call volume we can’t take your call, that’s it. Our a Canadian airline industry needs an overhaul.
Let people know if carry on is free when you are checking luggage
Flight left on time. In flight entertainment options were good, but needed own device. Crew were polite.
Fir premium economy passenger they didn't plan food properly ,only had 1 option available out of 3 on the menu as well as the drinks choice was limited
Westjet has a terrible boarding crew. I had a zone 3 pass and my wife and kids had zone 9 as we purchased tickets separately. After scanning our boarding passes, the boarding Filipino lady rudely says that my family has zone 9 passes. I said I have 3 and wanted to board as a family and she started a rant that they have 9 and they were small kids to board with me. I told her that I am not going to separate family because of this and what she said didn’t make sense. It’s a shame to Westjet if they have such policy. It’s a shame to the WestJet employee to start this rant after the passes were scanned. Westjet has to train people to speak politely and not with rude demanding tone. If that’s Westjet policy, I will pick a different airline next time. Westjet is not the only one out there.
I was never able to depart because of an IT outage, I could not get help through Delta’s website, app, or on the concourse. I eventually (after more than three hours in the airport) got rebooked with another airline the following day and Delta didn’t offer vouchers or any assistance with finding a hotel or getting to the hotel. I need to file a claim. Just an awful experience.
dont advertise liquor drinks you don't have. begin flight on time. instead of an hour LATE. OVERHEAD BINS ARE TOO SMALL TO FIT STANDARD CARRY ONS
Flying Air Canada was pleasant and enjoyable. The United portion was lacking.
we missed the flight because the preceding one was late. air canada said that because it was caused by air traffic control they would not put us up in a hotel, so since the next flight we could get anywhere near where we live is to san francisco tomorrow morning, two senior citizens are having to spend tonight in the food court at vancouver airport. NOT HAPPY.
We were given an upgrade which provided more seat room and a meal. However seat designated overhead locker space was used by others.Boarding was delayed with part or the delay due to staff assisting diaablef individuals aboard. Personal observation would suggest that 3 individuals rorted the system. They used wheel chair access to the plane, boarding with family ahead of al other passengers, but required no assistance until boarding occurred. On departure 3 “disabled” individuals were seen walking freely near the baggage carousel. One person even assisted with a luggage trolley! The rorting is most likely widespread and not airline specific
Flight attendants were delightful, smiling, anticipating needs, and overall excellent. Pilots kept us informed and made 1 of the best soft landings!
Delayed flight and did not do a good job updating us. Entertainment selection was weak, but I was thankful to have the behind the seat screen. No interaction with crew.
Not good with Kayak … There is no customer service number to call ?? We have stuck at Toronto airport but air Canada don’t help because we bought tickets thru Kayak .. Kayak should have customer service number listed for help .. Very bad .. we will think twice to buy the tickets thru Kayak next time.. Ahluwalia
Crew was good. The plane was a Time Machine from the 80s. Entertainment was constantly lagging and looked like it was running on Microsoft 99 operating system. Seats were uncomfortable. Only food offered was pretzels for a flight running from 14:00-19:15 local Toronto time. Second time I’ve flown Air Canada and I will avoid it in the future as much as possible.
Flight was delayed and still they didn't manage to transfer my bag to the flight. The onboard staff was quick to show desperation and frustration with the not-so-easy passengers.
Flight was excellent in all aspects, - comfort , food, drinks, service, entertainment. Inspite of the computer glitch, the flight was on schedule and flawlessly. Thank you, air Canada.