I liked The generous baggage allowance. I did not like No meals onboard.
Crews ADA compliance ecellent. Sensitive and kind observation involving several passengers on plane Plane clean and fresh includsing lavatories
I flew from San Francisco to Honolulu on Alaska Airlines codeshare with Hawaiian Airlines, with a Hawaiian Airlines plane and crew. The flight was well organized, including boarding and deboarding. The crew was professional. Unfortunately, the charging ports at my seat and the seat next to me were broken. The Hawaiian airline terminal was a pleasant surprise compared to the rest of Honolulu airport.
We were amazed by the amazing food, comfort and service received in our coach seats. Pleasantly surprised we received breakfast and great beverages for no charge. Bag check fee was on $35. The crew was so kind and helpful. Highly recommend!
You sold me a $230 seat upgrade. But it was exactly the same seat as the $89 upgrade. The bait and switch seems to have become common practice.
They had us waiting for over an hour to rearrange passengers and luggage for balance, then waiting another hour and half after arrival for luggage only for my bag to have been left behind. The staff weren’t helpful saying that they had to leave the luggage behind because of how many people were on the plane and it wasn’t a full plane. Refused to issue a baggage claim initially then when they did the sent it back home instead of the address provided at my next destination. Terrible.
It was Okay. I do appreciate the flight being on time and the happy crew.
We purchased tickets and were last to board while standby passengers were boarding before us. The WiFi wasn't working and the same thing happened on our last Alaska flight. The snack provided was vegan I wasn't going to chance eating that on a 6 hour flight incase it didn't agree with me.
Plane was having problem once in the air. Had to come back, wait, change plane. 5h30 delay…
Airline handlers broke two of mu suitcases! One wheel on one of my luggage completely came off and two of the frames and the wheels cracked on another. They handled it by giving my a voucher! WTH! My luggage is a set and now two are broken! Absolutely ridiculous and they took lack of responsibility.
It was 4 hours late. Almost missed my connecting flight no food or drinks on connecting flight. Overall terrible experience
Cramped seats. Audio jack for the in -flight entertainment was broken.
Had a hard time finding my assigned seat. No attendants to assist.
United airlines was top for my last trip in every way
Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.
The plane used to go to Chicago was a bit outdated and needed a refresh
My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.
I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.
Very old planes. Seats were not comfortable. Air was not on during the flight leading to incredibly stuffy conditions.
Early flight was great. Naps, movie and into Mexico with time left in the first day.
Traveling on two legs the food was identical and not very good
We are experiencing more delays with westjet than other companies. West jet used to be our favorite airline.
Excellent and a surprise as I had never heard of it before.
Agent checking me in was great. Plane was nice. Problem was with the handling of my fragile check in. They damaged my steel drum, waiting to hear back from them to see if they will take any responsibility. Think twice about travelling with something fragile, they don't seem to treat it any different than normal luggage
Was a short flight, not good or bad. Extremely cramped and I'm only 6feet 1inches. 295lbs.
Terrible experience at the gate. Charged for carry on luggage despite them meeting the requirements for sizing.
It was fine for a low cost trip. No entertainment and poor food offer. The sits were ok. It was on time.
Seat barely reclined. Boarding took forever. Flight attendants were not very friendly
I sleep on flights. So not a critic of aintertainment. If I can muffle the engine e noise which is difficult sitting at the wing. Generally it was all OK .
The seats really could do with some extra padding. The staff member who checked me in at Calgary was amazing. Friendly and lovely.
Seats small for international flights, food not good, bathrooms bad, small isles to carry along. For small local flights it’s okay. Emirates had big seats for flight between Dubai to Karachi
Hated charging my devices. The location of the outlet was inconvenient. And no USB connection. So outdated.
Flight was cancelled due to problems with the aircraft . Not much else to add . Itinerary was changed from yeg to Yule direct . Fine .
The trip from booking to execution was great! The plane from YVR to YYC had LCD panels for entertainment which was great, but the return flight from YYC to YVR did not have them. Oh well--it was a short flight. Food was a pretty minor "token" snack, but hey--it was a short flight. It could have been skipped entirely and I would have rated the flight well.
They were so kind and helpful and they even brought an item of mine that I forgot on the plane!!
I’m not a small man but a little more leg room would make a big impact
Due to the approaching strike I have to admit Air Canada personnel showed empathy and compassion.Thank you for an enjoyable flight
The way in which the zones are lines up causes confusion the sign says zone 1, zone 2, zone 3-6. All the people in zones 3-6 line up and then the zones are called individually this causes confusion and there must be a better way to do this, other than that the flight crew, the plane and everything else was perfect.
