It was very pleasant to fly with WestJet! I would recommend to my friends. The crews were very nice too!
The plane was dirty and parts were broken. Really run down. My table kept falling down because the latch was broken. Flight attendants were just plain old mean. Don't waste your money going to Canada unless you absolutely have to. It's a hellhole.
Cons: "Allow seat selection without a fee. Provide entertainment and more comfortable seats."
Pros: "All good and short flight"
Cons: "We were on tarmac for an hour waiting to take off"
Cons: "Flight delay so far 2 hours"
Pros: "Crew friendly"
Cons: "No entertainment option for longer flight?"
Pros: "Friendly crew. Professional."
Cons: "Flight was three hours late (not because of weather). Pilots left seatbelt sign on during whole flight even though there was minimal turbulence."
Cons: "Food was same as al flights tied of menu. No entertainment. All old movies."
Pros: "Our l;uggage did not make it to palmSprins, our final destination It seems they found it, but has not delivered to as as of 11:00am, 1/5//2019. We arrived Palm Springs 1/4/2019. 12:20am. Still waiting!"
Pros: "The air hostess were very nice and dis their job well. I complained about the baording lady who got us boarded on to flight and they apologized. They saw the whole incident when the lady came on the flight but they did know know her name when I asked later. That served well with smiles and jokes"
Cons: "I went on the flight running through security to make it on time for my flight. Unfortunately security was too long and took a while. I forgot my hand luggage when I grabbed my other bag. I tempted to go out and get it after I boarded. She spoked high toned voice instructing me to go back on flight. I went back and i did... she brought my bag from security I was grateful until she spoked loud in the mid section of the plane to me sarcastically and rudely "so you left a whole bag" and walked out after placing it up. I was sitting way back and people saw it all. I felt she embarrassed and very bad and i think customers should got be treated that way."
Pros: "Quiet and comfortable"
Pros: "Westjet team is fast, nice and solve issues in one call. I have had very good experiences with westjet! Thank you!"
Cons: "Today in Montreal during boarding the lady coordinating did not give priority to people with children. We were at leastthree families - we were all upset with the situation. However as I have had very good experiences with west jet I consider this an isolated issue."
Cons: "The flight left without me"
Pros: "We left late and after a six and a half hour flight with a 5 hour layover we were not impressed. The plane was a Boeing 737-600 and the rows were close together. The first plane was a Boeing 37-800 with a lot more legroom. WestJet should take these things into consideration when scheduling their flights."
Cons: "Didn't like leaving late, I don't care the reason. Rows close together."
Pros: "It was smooth and uneventful."
Cons: "It was all fine."
Pros: "Always great services"
Cons: "Our flight took a 2 hours delay because of fueling error."
Pros: "Flight delayed but gate agent sped up boarding to make up lost time"
Cons: "Q400 not a comfortable aircraft. Lack of baggage space."
Pros: "Westjet is a good carrier with good equipment , friendly, and on time or early"
Cons: "After paying for an upgrade on seating, I found a dog as my neighbour. I am allergic to dogs but was told to sit down and when plane was full I may find another seat. I sat in my original seat in 14F for the trip so the $60.00 upgrade was wasted and told it is not refundable"
Pros: "Seats pretty small and the guy next to me came over the dividing line the whole trip."
Cons: "Wasn't quite sure where to leave my checked baggage (that became checked when it was a full flight & asked for volunteers to check baggage for free to free up space in the cabin. They said by the elevator, but I did not want to leave my bag unattended."
Pros: "Fairly smooth itinerary. Clean plane and friendly workers. Cramped seats, no entertainment system, three pretzel snack and not enough overhead space with everyone trying to cram too many personal items onboard makes for a frustrating experience. Not enough competition amongst Canadian operators. Expensive flight for such a short trip yet still a nickel and dime operation. Hopefully service will improve."
Cons: "See above"
Pros: "very nice staff. comfortable seats"
Cons: "no ice for drinks. would have preferred in flight entertainment on seat backs"
Cons: "Late landing as usual and YEG's ground crew wasn't ready ... also as usual."
Pros: "Got me home!"
Cons: "Had to walk from the terminal to the plane in -18° !weather"
Pros: "Contrary to my previous experience this flight was on time and the staff was very courteous"
Pros: "That the flight took off on time."
Cons: "Sitting on edge wondering if the flight was going to take off as so many flights were delayed or cancelled."
Pros: "Quick boarding on departure and exit at arrival."
Cons: "Delayed flight."
Pros: "I was traveling with my 11 month old daughter and everyone went out of their way to assist us and I didn't feel like a burden to them. When she was sleeping on my lap during the flight they even brought me my meal in portions so I didn't have a huge tray to balance over my baby."
Cons: "Everything was great"
Pros: "It was nice staff r very friendly"
Cons: "Delays Boarding: boarding from both doors: back door and front door, but no direction from the crew to anyone. Ended up with passengers trying to get in the front from the back and passengers trying to get to the back from the front. This created another extra 15 minutes delay when everyone were stuck in the middle...The rest of the passengers waited outside in Canadian winter cold. On a flight already late."
Pros: "On time, clean, friendly staff."
Cons: "Crew missed me with the drink cart."
Pros: "Staff, professionalism, variety of movies"
Cons: "Small seats, little recline. No blankets or pillows available except for purchase. Must have a phone or tablet to watch movies unless you pay to rent one - smaller screens and more awkward to watch comfortably. Only snacks provided but no actual meal as part of your ticket. Seems alot of amenities cut back to save money"
Pros: "Crew was very entertaining."
Cons: "Not enough space. On long flights (over 3 hours) a hot meal that you don't have to pay extra for would be nice. No tv's which is boring"
Pros: "The flight was on time"
Pros: "Canadian airlunes are the worst nothing good about them"
Cons: "We were delayed by roughly two hours, sat on the tarmac with no internet or other entertainment, services etc. This made it difficult as I was looking to get home on time and complete work in the air."
Pros: "Comfort, attention to detail and above all else, feeling welcome and safe throughout check-in to thanking crew de-planing. Incredible experience as always."
Cons: "Nothing comes to mind"
Pros: "Friendly flight attendant"
Cons: "For a flight that lasted close to five hours it seemed a long boring flight."
Pros: "WestJet was fine."
Cons: "If you are going to code share, maybe work out the kinks in the system that should link the itinerary to the partner airline."
Cons: "I was traveling with a piece of artwork and had to check it in oversized luggage, but as I was going through customs, I wasn't allowed in, because the Westjet team couldn't find it. I was escorted to their waiting zone, where I spent 1.5 hours waiting in limbo trying to figure out what I could do. Thank goodness the flight was delayed 80 minutes, because I was finally able to make the flight with 2 minutes to spare after running to the gates. The flight time, 65 minutes. I find it hard to believe the flight got delayed an entire flight. To couple that, when the plane landed in LGA (where I am as I write this), we're stranded on the runway because we don't have clearance to pull into our taxi area."
Cons: "This flight is always late to leave and always gate changes. Maybe the time should be permanently changed. I have caught this flight 3 times and each time the same issue"
Pros: "Price, staff"
Cons: "Uncomfortable seats, no padding, very hard. At Pearson you have to walk about half an hour to get to West Jet gate."
Pros: "Everything was good, haven't used westjet in a long time as I live in the states now. Will use them as often as I can."
Pros: "Check-in agent in Kelowna was nice as were gate agents. The seats were fine even though we were in the back of the small plane. Flying in and out of Kelowna brought back memories of flights long ago: no jet ways and prop planes. It was nice they had a ramp rather than stairs."
Cons: "Short flight so only water to drink and pretzels or cookies if desired."
Pros: "Awesome crew, chill experience !"
Cons: "Crew dealt with a rather large passenger who wanted to upgrade to a larger seat. He had done so before on westjet but was told the option wasnt available once he had boarded. I thought the flight attendant crew chief who deal with him was rude and did not display any creative thinking to addtess this very uncomfortable passengers request."
Pros: "Boarding was very smooth,the crew was excellent, and a very smooth flight."
Cons: "we sat in row 17 which was the last row to be served refreshments, when they finally got to us there were no sandwiches left and very little else to purchase."
Pros: "Staff were very good"
Cons: "No frills flight, their booking and computer systems are not good."
Pros: "The crew was amazing, the flight was fast and easy."
Cons: "New seats are very cramped."
Pros: "Boarding process and customer service"
Cons: "Food could have been better and seating comfort"
Pros: "Entertainment options"
Cons: "My wife’s screen did not work. The pitch between the seats was too narrow for a transatlantic flight. Older plane that needed to be cleaned and updated."
Pros: "Excellent pods on business and very good food and service"
Cons: "baggage delayed at least 48 hours"
Pros: "Flight was on time and the staff and crew were courteous."
Pros: "Air Canada is fantastic. Will never use air india."
Cons: "I liked everything about AirCanada and nothing about Airindia."
Pros: "Everything went very very well."
Cons: "High cost Toronto Airport meals and beverages."
Pros: "The food was delicious"
Cons: "Old movies. Nothing recent"
Cons: "service desk unable to reroute me on a different flight even though there are seats"
Pros: "Nice and safe flight with little turbulence"
Cons: "Not enough room! And stuck between two fidgety guys. One drank six little bottles of whiskey."
Cons: "They could have done the boarding different. There was a bit confusion about when to board."
Cons: "Why not board front to rear. It would save mega aisle clog during boarding!"
Pros: "Very professional but also pleasant. Clean, good food."
Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"
Cons: "Seats are always too close to the ones in front , crushing knees."
Cons: "Customer service was horrible"
Pros: "The movie selection was fantastic, the check-in and security was quick, the accommodation for my kosher meal was much appreciated."
Cons: "The plane was cramped with very little legroom."
Pros: "Everything, good food, good people, good times"
Pros: "Timeliness, cleanliness and service"
Cons: "Snack at the end of the flight was not up to par"
Pros: "Got home safe"
Cons: "Meal -"
Pros: "It's been a long time since I flew Air Canada . Great flight, blanket and pillow provided - seats, movies and and a lot of snacks. Worth the money for a long flight :)"
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Pros: "Good service, nice seat"
Pros: "The pilot and the crew are very proffesional."
Pros: "Crew and flight were okay."
Cons: "Reception and sound quality was poor."
Pros: "On time, a huge variety of new movies, the meal was very good."
Pros: "There were no problems. I had an empty seat next to me."
Cons: "Nothing. There were no problems. The screen did lock when I tried to look at the map."
Pros: "On time flight best customer service"
Pros: "The crew"
Cons: "The flight was changed too often."
Pros: "Getting through customs was very easy."
Cons: "The wine is awful ."
Pros: "For a long-distance air trip in economy class, it was a generally satisfactory experience."
Cons: "The flight attendants were less than pleasant."
Cons: "Horrible to say the least"
Pros: "A few of the crew members were very pleasant and professional. The choice of movies was good, though I had to sit through five minutes of advertisements before they started."
Cons: "I was flying from London to the U.S. with a connection in Toronto. One of the crew members, who was somewhat rude, told me that I would need to fill out Canadian and American customs forms and go through both in Canada, and to not "stop for coffee" as the plane was 20 minutes behind schedule. I had a question about the Canadian form and asked another crew member who told me (correctly) that the first crew member was wrong; I did not need to fill out the Canadian form or visit Canadian customs for my one hour layover. When checking in at the kiosk, my seat was shown as an aisle seat so I didn't try to change it, but my boarding pass printed a middle seat which is very uncomfortable for a tall person."
Pros: "The crew was kind, helpful and expedient in their work"
Pros: "The pale was nicer than my flight out. The food was very good vegetarian fare."
Cons: "The seats are just too narrow! My shoulders were practically grinding into the person's next to me."
Pros: "Beautiful Planes , the rouge line is cheap on their international flights but only first class gets free entertainment . I was first class but my friend was economy and luckily had her own iPad or would not have been able to use anything , that being said the movies for her were still not free . The food was good as well and their regular planes from Europe are very large and beautiful"
Cons: "Worst experiences I've had with customer service . The flight crew were fine but all ground service appeared overwhelmed and unable to assist customers . I had a flight to Athens that was in final boarding my friend still has not arrived the first person I asked said she didn't have time to look if she was still on the flight , the second told me it was private info and finally a 3rd let me know she had been rerouted and would arrive 8 hours after me in Athens and that her bag though made my flight . She did last minute make it via running to our plane but in that time they had given her seat away, she had to prove that she paid did and deserved a flight . The way home from Athens all of my aid Canada flights were delayed and late . I had a 3.5 hour layover in Seattle to switch carriers to make it home , my flight out of Vancouver was 2.5 hours delayed that they continually said was only another 10 minutes , versus being upfront that it was severely delayed . Long story worst experience I've had ."
Pros: "Entertainment selections and accommodations for not being able to make my connecting flight do to delays were good."
Pros: "Check in"
Cons: "Food and entertainment"
Cons: "Flight was delayed Missed the connecting flight food was terrible on plane baggage was damaged reached London in two days instead of one so much restlessness missed important family gathering at the destination"
Pros: "The customer service folks at Air Canada. They worked very hard to get us on the second flight. Running through the airport with us, pleading with TSA to move along, trying to talk sense to some guy who eventually allowed people to get off a flight, but wouldn't let us on. I guess its easy to make those decisions when he makes the call from some office via a phone and doesn't have to face customers. All other Air Canada employees we worked with were exceptional!!! Kudos to them."
Cons: "Our flight was delayed 3 hrs from London. Once in Montreal the systems that Air Canada uses to correct the situation are horrible. There was no way we would be able to catch our rescheduled flight in the time it takes to deboard, go through customs, get bags, recheck bags, go through security. We didn't. We missed the next flight too despite the heroic efforts by the staff (excpetion - TSA security. They moved very very slow to the point that they seemed passive aggressive to our situation). This is the second time it has happened. I probably won't fly Air Canada again, if possible."
Pros: "Love the new 787, don't know how I can fly in another airplane again now."
Cons: "Lost bag. Took two days to return. Very bad customer service while trying to recover."
Pros: "Superb! Great flight, great food, great service! Will definitely fly Air Canada again!"
Cons: "Crew could have been friendlier, food was lacking, flight left an hour late."
Pros: "Entertainment was good."
Cons: "My partner had injured his knee and it was quite swollen. When we phoned and also went to an AC agent at the airport, we were told there was nothing they could really do as far as leg room; Heathrow reps were kind enough to offer a wheelchair when we arrived. The frustrating part was when we were on the flight, there were multiple rows which only had 1 person seated. There did not seem to be any empathy, understanding or patience for our situation and it did not feel great to be treated with annoyance and disdain."
Cons: "Offering "pasta" as a food choice isn't good. You might as well offer "potatoes" or "rice." Tell us what is in the pasta, what kind of sauce it is etc. Not enough details!"
Pros: "Space and meals"
Cons: "I didn't like the fact that my flight from the United Kingdom came in late and that resulted to missing my flight to Indianaplis and ruined my entire plan for the day."