The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.
Very short flight. No food or entertainment required. Nice crew. Flight left late.
Our biggest complaint was a major schedule change that was not communicated to us in any way. Luckily the time change went later not earlier so we did not miss the flight. Our email addresses and phone numbers were on file but we received no email no text message no nothing. Short flight so not much to say.
The check in was quick but the counter person didn’t inform me that the flight was delayed. I was also not informed of the boarding gate. When the plane landed there was a mixup at the gate with the ramp crew which delayed the flight further. All in all the experience didn’t meet the standard I’ve come to expect from WestJet
Counter representative refused to check my luggage despite paying for it in advance
The experience was good just the upcharge of over a hundred dollars was not cool.
Good, a bit cramped in the seat as my neighbour was a bit large
Flights were cancelled setting me in panic mode since my much needed weekend escape with friends was only a short one. No apologies given at the airport nor on the plane. Flight was rescheduled
Was a short flight, not good or bad. Extremely cramped and I'm only 6feet 1inches. 295lbs.
No problems here. WestJet does a good job, even on their short haul flights
Planes arriving on time would be better. Apparently flights are delayed almost all the time, making your connection impossible then having to rebook on another flight at another time. There is no regard for customers who need to travel somewhere at a certain time. Connection flights are not held by the same airline, even though they know the plane can get there within 30 minutes or less. Airline staff is amazing, but the excuses Air Canada gives for delays is not truthful. Some messages will say mechanical problems and the next message for the same plane will say air traffic control issues. So what is true? They don't need to refund anyone if they use these two excuses. So if travel from B.C. to Montreal with delays like this is common, I will consider not flying there anymore. When we missed our connecting flight, the next flight had one seat (4.5 hours later) and the next flight was a red eye at 10:45. Big difference from our 12:15 initial flight.
O’Hare is a joke of a decrepit old airport. The amount of times I’ve circled that stupid place in an airplane is ridiculous. Wait in the air for a runway, wait on the tarmac for a gate…give up on O’Hare as a hub already. It can’t handle air traffic on a warm, clear, June day
Everything could have been better from the planes not being delayed to the rudeness of staff to it was just horrible will not use kayak again or Air Canada I can't see what would ever change my mind now
It was good except I was sitting beside a bigger gentleman so I didn’t have much room
Plane was smooth. More of a YVR issue, but the gate at departure was JAM PACKED with people and departing flights. Literally standing room only around the gates... This should be staggered or spread out better. Other than that, the flight was fine.
It was only direct flight from YVR to YKA but has no entertainment or food service and was double price of Westjet. Air Canada is my last choice but in this case, they are the only option.
I really find they have good service but need to serve meals on flights longer than 5 hours. Very cheap of them as I am a large stock holder and find they can afford it. Really like tracking my bag and the updating of flight info etc on my text and emails.
Really all the time the snack is small pack of Pretzel??
Beverage card could have more choices, There was no Soda water, coffee, tea etc.
The flight attendant didn’t wake me up when I fell asleep. I liked that.
