Pros: "The crew were friendly & made us feel welcomed"
Pros: "Food OK, seating OK, crew professional."
Cons: "Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass."
Pros: "Boarding was good and fast"
Cons: "The audio jack was not good thus I had to keep it steady with my hand to be able to listen to movie"
Pros: "Staff were ok."
Cons: "Flight was 3 hours delayed but they delayed it 30 minutes at a time. Giant lines to board, poorly organized. Flight overbooked. Finally we were seated and they announce another 30 min delay because the “casseroles” weren’t hot. Flight attendants were clumsy and dropped ice on my head. Tiny seats."
Pros: "Great crew. Very pleasant & friendly."
Pros: "Nothing much"
Cons: "Please train this guys for customer service and fix there attitude."
Pros: "Our daughter's first time traveling alone. She slept most of the time and she said it was fine and comfortable enough."
Cons: "The flight was delayed by an hour and then once up in the air, passengers were told the food cart didn't make it the 6 hour flight so no food or snacks for the entire flight from Montreal to San Francisco."
Pros: "The flight was on time."
Cons: "The flight attendants ignored us. There was no legroom. There were no free snacks. It took forever to get our drinks."
Pros: "I was bumped to an earlier flight after asking 'cause my original flight was delayed."
Pros: "Staff was nice and helpful."
Cons: "No leg room"
Pros: "Confort of the plane in general and the personal device for entertainment."
Cons: "The procedure to board."
Cons: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."
Pros: "Flight wasn't crowded and it was a quiet flight."
Cons: "Flight was delayed an hour, but baggage arrived fine."
Pros: "Everything was good"
Cons: "One Stu artist who was a older women she was very grumpy, there was little to no turbulence the whole flight and if you got up to go to the washroom and we’re waiting and seatbelt light came on she would make u sit down immediately even if it wasn’t that rough, she made a girl wait for the washroom for 45. Minutes was kinda pathetic, when she was on her shift break not one person had a issue with any of the other flight attendants only her"
Pros: "We had a very good experience with Air canada and will use Air Canada again."
Pros: "The flight was not booked full so it was a very comfortable trip."
Cons: "Food was inedible. Not properly cooked and very poor quality for such an expensive flight."
Pros: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Cons: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Pros: "Excellent service in business class: attentive, cordial, not intrusive."
Pros: "Getting off the plane!"
Cons: "They delayed the flight by almost 2 hours. Tried to make me check a carry on bag when the plane wasn't even at 50% capacity and one of the representatives was rude about it. Despite having a delayed flight and not many people on the plane, they still lost one of my bags. They also lied to me about taking care of my other friends who were coming from the same connecting flight as me but was hung up in customs. My friends were traveling with small children but were denied entry to the gate because they were a little behind. I could keep going but never again on Air Canada!!!! Never!!!"
Pros: "Got a seat. Made it on the flight."
Cons: "My original flight (booked in January) was changed to the following day and there was no notification. So though the first leg was fine, the second flight (Toronto to London) i had to scramble in Toronto to book the flight and get a seat. (50K elite member)."
Cons: "Flight was more than hour delayed. When it hit the turbulence zone it was insanely scary. I know it's nobody's fault but leaves bad felling about the flight."
Pros: "One of the most spacious flight experiences I've ever had, enough room to stretch out for my 6 foot self. My checked luggage arrived safe and sound when I landed in Vancouver."
Cons: "On my 5 hour flight from Toronto the air Canada rouge website wouldn't work on my laptop despite troubleshooting many times. I was connected to the wifi... but didn't gain access to the website. I would've liked to eat on the plane but having to pay $7+ for a sandwich alone isn't something I'm interested in. It would be nice to at least get a free snack while flying across Canada. Oh well, I guess I'll starve."
Cons: "Food was terrible Flight was not full and I tried to get bettuer seating but I was told there is none available. Then after boarding they had someone else with the same seat number. Very strange"
Pros: "The snack selection is excellent"
Cons: "No complaints"
Pros: "Took off a bit late (40mins.) and we were anxious to get home! Other than that, no complaints!"
Pros: "Large comfortable seats."
Cons: "You now have to pay for drinks on British Airways flights"
Pros: "Friendly staff every step of the way. Were always there and were always mindfu of your space."
Cons: "The woman that I was dealing with before the trip even began was incredibly rude and condescending! Talking down to me the entire time and didn't experience any patience whatsoever. She seeed to not know what she was doing whatsoever and was not helpful in the slightest. This is the woman in the desk leaving Edmonton heading to Calgary"
Cons: "Customs detained my girlfriend and I for an hour causing us to supposedly miss our flight. We spoke to a Air Canada Rep and they told us our flight had left and they couldn't hold it for us. That is fine but they said they would not provide us with a hotel for missing this. Ok that is there policy but we ran to the terminal E95, for our Flight to Portland which had actually had not left and they were actually holding it for another person. So Air Canada lied about our flight leaving and that there was not another one till the next day. Overall I will never go to this airport nor will I use Air Canada ever again."
Cons: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Pros: "Overall I enjoyed the movies provided. In the three week span I had a lot of the movie choices overlapped. However, I found that there were many options provided that allowed me to find movies I had not seen yet even though they were not released within the past 3-5 years."
Cons: "I felt like I was constantly being bumped sitting in the aisle seat. I also was not a fan of the breakfast options."
Cons: "TO - Pearson AIRPORT horrid CUSTOMS layout- all automation with little assistance and little signage what to do... when 300+ people need it simultaneously it is a mess. NO warnings if/when to collect luggage or not- so waste time at baggage carosel when it is not coming out between flights. Too few Attendants sending connections on wild walk through long concourses to undefined line ups. Customs surely...not humored at all. Why the second time 45 mins cattle line up for security pass through before customs?? IN TRANSIT STILL??!! Not having proper crew ready to take over flight when delays make first crew sign off...waited on plane with no service for 1.5 hrs no water or food - should have disembarked to terminal?? Babies kids had 5 hrs onboard with no distractions or food. YIKES!! In the AIRPORT lack of AIR Canada personnel attending gateways! EMPTY until 20 mins before flights. Customer Service Desks somewhat helpful...could do more form their stations."
Pros: "we sat on the airplane for over 3 hrs , waiting for someone to clean the waste water from the plane.! it was very alarming the lack of service , never seen anything like that before !"
Pros: "the crew were very friendly and helpful. the onboard entertainment was great. The food was good."
Cons: "getting from the gate to the plane in Rome was a nightmare! the bus that took us to the aircraft was stuffed full, hot, and slow. this may be an airport issue and not airline specific, but it reflected poorly on both."
Cons: "Kayak failed to notify us of a change in our flight of four hours and change of route"
Cons: "It's hard to believe, but Air Canada did not offer wifi on our international - 9 hour - flight. I had intended to work and my daughter intended to do her homework and entertain herself online. They may have advertised no wifi, but I missed it. Additionally, our outbound and inbound planes were grounded for more than 30 minutes due to mechanical issues. It might be time for Air Canada to upgrade its international fleet!"
Pros: "Everyone was very pleasurable"
Cons: "Even though I reconfirmed my kosher food, it was not on the plane."
Pros: "Crew was surly overall on flight. On ground they looked bored-one on first leg of flight seemed hung over"
Cons: "Changed my flight home do my layover went from 1 hr 30 min to 5 hours!"
Pros: "the flight actually went"
Cons: "our gate was switched and then there were no updates until after the original boarding time passed"
Cons: "no snacks, no tea"
Pros: "Must bring your own electronic device"
Cons: "The temperature in the cabin was Frigid, even with blanket, 2 pairs of socks my coat & scarf I was freezing!"
Pros: "More leg room and in flight entertainment."
Cons: "Stewardess spilled hot tea on my husband and did not apologize."
Pros: "Good entertainment options"
Pros: "The ground staff were vl.ery helpfull"
Cons: "One flight cancelled and the rebooked flight was delayed 2 hours, causing us to miss connections. We ended up arriving in Montreal 9 hours after originally scheduled going from Columbus, Ohio to Montreal."
Pros: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Pros: "on time -thank you"
Cons: "my headset didn't work - it should have - the individual entertainment system on the flight was not working"