Pros: "There were delayed for more than half hour"
Cons: "More airplanes have to be ready for a better service"
Cons: "instead of a sandwich, some typical food from the country we are arriving"
Pros: "Crew was great and friendly. The red-eye flight was half empty so I had a row to myself to sleep."
Cons: "I called two weeks before the flight to confirm my specific sport gear baggage fees (surfboard bag). They confirmed it would be $100 each way on Avianca. When I arrived, surprise, they said it’s busy season so now it’s $150 each way. Felt like they scam people when you have no choice at checkin."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Easy boarding. Great seats with tv screens and entertainment"
Pros: "The team members that helped me with the hiccups before check in were amazing."
Cons: "Was a little cramped but I’m tall so there’s not much you can do about it."
Cons: "If there is a delay don’t schedule new flight at midnight ,"
Pros: "Amazing"
Cons: "They bumped me to first class so I could not have been happier!’"
Cons: "Didn’t like they messed up our sitting and wanted my kids to sit on their own when they are to small For that"
Cons: "Comfortable seats and leg room."
Pros: "Without problems or big delays"
Pros: "Nothing"
Cons: "Para empezar creo q el del counter tiene un negocio con el que rapea las maletas porq me dijo que mi maleta esta overside y que la rapee para bajarle el tamaño. Que??? Cuando fuu a la maquina de plastico el tipo me dijo no son $15, son $25 porq es overside y en avianca te van a cobrar $240. Yo le dije q le ponga el plastico dejandome el mismo tamaño por 15, cuando regrese al counter ya me pasaron la maleta como valida de peso y tamaño solo porq le puse el plastico. La comida es siempre la misma cada vez q vuelo, deben variar. La asafata estaba de mal humor y apurada un poco mas me tira la comida. Ultimamente avianca esta malo, solo porq el pasaje es un poci mas barato q otras aerolineas creen que pueden tratar mal al pasajero."
Pros: "Avianca"
Cons: "Over 4 hour delay, missed my connector, and am now paying a lot $ of pocket for hotel and transport. My seat and tray table were broken.. seat kept going back, dangerous for take off and landing. Try table was hanging from side. Plantain chips were okay though."
Pros: "Very efficient boarding and disembarking too, with a friendly crew!"
Cons: "The boarding pass showed Gate 0 for this flight, but that gate doesn't exist in Guayaquil! It was confusing, because the boarding was happening at Gate 2, but this was not displayed on the screens in the airport."
Pros: "pilots did a fantastic job flying the plane out of quito against the winds. check in women were great with communicating with me in writing as i am extremely hard of hearing. they also asked me where i wanted to sit instead of just assigning me. all staff were kind, courteous, and professional. loved being able to charge my phone in flight."
Cons: "late departure so i could have slept another hour!"
Pros: "I liked the food great seats good attendence overall everything"
Cons: "Nothing"
Cons: "almost 6 hr delay..."
Cons: "The remote control in one of our seats didn't work"
Pros: "The crew and trip were good."
Cons: "I wish the flight had some movies"
Pros: "On time departure, friendly staff, excellent service"
Cons: "No complaints"
Pros: "Checkin staff very helpful and quick boarding. Infligjt staff polite and professional"
Cons: "No much leg roon."
Cons: "Havent gotten there yet."
Pros: "Nothing"
Cons: "Food was bad, late departure one hr delay"
Pros: "NOTHING"
Cons: "Flight was delayed. We were placed on a bus for over 40 minutes. Plane was not ready. Gate personnel had no idea, lied to us. A complete disaster. NEVER AGAIN"
Pros: "They planes are excellent versus other local airlines"
Pros: "Always Avianca he’s great staff and personnel Flight was canceled and so I agreed to fly back on United Definitely the last time EVER! United personnel always has attitude and aircraft lacks updating"
Cons: "Avoid United like the bubonic plague unless you are into suffering and misery!!!!"
Pros: "This was simple domestic flight, but the service was good and the flight attendants very conscientious. I would definitely fly Aviance again.Nothng"
Pros: "The food is very good and the attention is good"
Pros: "El vuelo fue muy relajado, muy tranquilo, eso habla de buenos pilotos."
Pros: "Very helpful crew. Thank you"
Cons: "No movies to watch"
Pros: "Nothing"
Cons: "Or initial flight was delayed by 2 hours. This meant we missed our connecting flight in Columbia. The airline booked us on a connection that meant a 10 hour layover in Columbia. No help no options nothing. Terrible service. There was another carrier leaving at a time that would have helped us but we weren't able to have this option."
Pros: "The personal at the plane was very attentive."
Pros: "Salimos a tiempo Avión moderno"
Cons: "Falto amabilidad por parte de la tripulación"
Pros: "No hassle and they gave a mini sandwich"
Pros: "It was really good service and on time"
Pros: "Friendliness and timeliness"
Pros: "Nothing"
Cons: "2times was cancelled and I have to Stay 2 nights in Bogota"
Pros: "Everything was spot on. Great creature comfort."
Pros: "Nice people! Nice services Good food! I'll take same way next time"
Pros: "Food, entertainment and crew"
Pros: "Price and schedule."
Cons: "Mediocre flight crew"
Pros: "The comfort of aircraft was very good and the boarding process was smooth."
Cons: "Other customers don't seem to care about other passengers. No common courtesy. I had the gentleman behind me continuously kick my seat even after telling him to stop. Lack of respect is the reason I didn't rate my experience higher."