Find cheap flights from Hamburg to Quebec
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HAM — Quebec
2 Aug — 9 Aug1
Return
1 adult
Economy
From?
To?
Tue 2/8
Tue 9/8
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Good to know
Low season | January |
|---|---|
High season | April |
Cheapest flight | C$ 347 |
Average price round-trip | C$ 929 |
Good deal round-trip | C$ 705 |
Best time to beat the crowds (4% less expensive on average)
Most popular time to fly (3% more expensive on average)
Flight from Hamburg to Montreal Pierre Elliott Trudeau Intl
(avg. price over the last 2 weeks)
or less
Top tips for finding cheap flights to Quebec
- High season is considered to be January, February and December. The cheapest month to fly to Quebec is January.
- Morning departure is around 8% more expensive than an evening flight, on average*.
FAQs - booking Quebec flights
Top 5 airlines serving Hamburg to Quebec
Scores according to KAYAK customer reviews7.9
LufthansaOverall score based on 28730 reviews
8.0Boarding
7.8Comfort
8.4Crew
7.6Entertainment
7.5Food
Airline reviews
Pros: "Everything went as expected, very smooth"
Cons: "Lower fare !!"
Pros: "Everything went as expected, very smooth"
Cons: "Lower fare !!"
Cons: "Boarding be insured as I have a ticket"
Cons: "If the seats are more comfy for sleeping, I hurt my neck on that flight"
Pros: "Thé entertainment was amazing. I watched a live soccer game"
Cons: "The space in the plane"
Pros: "Nothing"
Cons: "Hamburg to Frankfurt flight delayed did not flight to losnageles rerouted me to Toronto 8 hours extra awe full"
Pros: "Above expectation"
Pros: "We lost our bags"
Cons: "Our barges were damaged"
Pros: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Cons: "Nothing to complain about."
Cons: "Shortness of the staff at the counter when checking in. We couldn’t preprint our boarding passes and the staff was inconsiderate when we tried to explain why"
Pros: "I liked size of the lavatory ,food"
Cons: "I didn’t like selection of movies and seat wasn’t that comfortable"
Pros: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Pros: "Entertainment is good with literally hunreds of movies. Even the screens are fairly good."
Cons: "It's nice to have digital magazines now of Lufthansa flights, but I am not sure why there are hundreds of movies but only ONE magazine to chose from."
Pros: "Even for such a short flight you still get a small snack and drink."
Pros: "Bag drop in Hamburg for flight to Frankfurt and then connecting to San Francisco was the quickest I have ever experienced. I think the check in app captures all the info needed so well that when you drop your bag, my passport was checked and that was it. Done in 3 minutes. Flight is only 80 minutes and drink and snack offered."
Cons: "No issues"
Pros: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Pros: "Nothing"
Cons: "We missed the conection flight....."
Cons: "flight was 35min late - causing me to rush to make the connecting flight at MUC"
Cons: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Pros: "Crew is very nice"
Cons: "Overcrowded and late flight"
Cons: "Hamburg airport not prepared for winter weather. Delayed over 2 hours due to de-icing staff not ready. Airport did not see light snow on radar? Missed connecting flight. Lufthansa put us in hotel 45mins away from airport with no luggage. Switched us to a united flight and not together."
Pros: "great flight attendants, decent food, on-time arrival. all good."
Pros: "Food and entertainment"
Cons: "Seats were too tight and close together,I think for long flights the leg room should be more even in economy class."
Pros: "It's an hour so not much can go wrong I guess."
Cons: "Nothing. No issues with the flight"
Pros: "The crew was friendly and efficient. The food was okay (special meal ordered)."
Cons: "The plane was filthy. There was crud packed in every crevice. I wouldn't put stocking feet on the floor. There were also pieces of the plane that were cracked or broken off completely. It was a little unnerving."
Pros: "Professional, friendly, helpful staff, especially the Manager at Gates A17 and A18 who helped make sure I got a seat on LH011 after two other, earlier choices I had been put on were cancelled."
Cons: "Lufthansa must work on its domestic-to-international hub feeder system, which is unpredictable. E-mails were sent too late to be useful for knowing what was happening to the original LH009, then LH007 flights, both of which were ultimately cancelled, making the connection to LH400 dicey for the FRA to JFK leg of the trip. Telephone or SMS should have been used for faster contact. I had already printed boarding passes for LH009 about 20 hours before flight time and ultimately arrived at HAM two hours before flight time and thought everything was in order. It ultimately was not, and my checked baggage never made it onto the connecting flight."
Pros: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Cons: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Pros: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Cons: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Pros: "Flight was on par with other budget airlines. No frills means not having the extras."
Cons: "Paid for premium seat not really worth it. Less leg room and no convienent storage."
Pros: "Service was good"
Cons: "The cabin was warm and couldn't control temp."
Pros: "Cleanliness"
Cons: "Delays in departure from Hamburg. Lack of information, directions or assistance with connection."
Pros: "The service during the flight was pretty good"
Cons: "My luggage is lost and I didn't receive them yet."
Cons: "Improve the food quality"
Pros: "test this test this test this test this test this test this test this test this test this"
Cons: "test this test this test this test this test this test this test this"
Cons: "At the luggage claim the flight crew collected their baggage first then the passengers. My last bag didn't appear for 40 minutes after the flight crew departed."
Pros: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient! Incredible choices of movies, news, etc controlled by individual passenger."
Pros: "Thank you so much for having activities for children to keep them entertained."
Pros: "The Lufthansa flight to Montreal was a really full flight. Lufthansa already gives Silver Star Alliance card holders preferential seats, but for the Montreal flight I got upgraded to Business. What a pleasure! I felt like a really valued customer. At a time where one has to pick value for money and figure out your loyalties in air travel; I can promise that Lufthansa will be a top choice for me on future flights. Excellent in all regards."
Pros: "One and half hour flight, not much to report."
Cons: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."
Pros: "Nice plane and good crew."
Cons: "No complaints."
Pros: "It was all together a pleasant trip."
Cons: "unable to select seats at booking until 24 hours before and even then, was unable to do so for the US to Hamburg leg"
Cons: "Addis airport is a disaster, Really long queues and badly organised, Our flight left 20 minutes late and in turn made our landing 1 hour later. The flight attendants on Ethiopian air are very lazy, they dont respond to the service button been pushed, and their English is not that good,"
Pros: "Senator member , business flight ... And everything wrong that can happen happened ...cancelled flight , delayed flight , then again delay ,then me losing the flight cause of their delay , waiting in the airport for 8 hours ... Hate you Lufthansa , never coming back"
Pros: "We had a four hour delay and were promptly put in a hotel; Sheraton beds are very comfortable, I wish I had more than three hours to sleep."
Cons: "I never heard major announcements regarding the delay or the meal voucher (maybe not loud enough?). If they said it only once, they should've repeated it. It sounds stupid, but I waited for an hour at boarding before I realized the lineup is for meal vouchers and not the flight. Nobody approached or announced anything, I had to go and ask about changes and details."
Cons: "Space between seats and leg room. Very compact for an international flight."
Pros: "WOW. SO much food and services. Lots!! Best flight ever."
Cons: "Some staff sound a little rude sometimes. And stressed."
Pros: "Good service."
Pros: "The whole flight experience was great. Flight attendants where very helpful and cortial."
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Pros: "The seats were so comfortable"
Cons: "Free wifi"
Pros: "Very nice airplane and pleasant crew"
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Cons: "Still don’t have my luggage yet"
Cons: "Time"
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "very nice crew"
Cons: "my baggage was lost"
Pros: "Newer plane, crew was amazing, seats were adjustable"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "I congratulate the KLM crew!"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Cons: "Travelled business class and was ace experience"
Cons: "Staff rude and short"
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Doesn't"
Cons: "There was no wifi on flight"
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "The crew!!"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Cons: "Flight departed 35 minutes late"
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "Everything excellent. Comfortable seats in business."
Cons: "Boarding was confusing and disorganized"
Pros: "Really friendly staff. Great service"
Cons: "The streaming service didn’t work"
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "Very friendly service!"
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Cons: "At some point the luggage was lost. here."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "Eveything is well arranged"
Cons: "Nothing"
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "Nothing"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
It was great
Nice,o time,and great foods and services.
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Pros: "Seats ok. Crew is super. Drinks offered"
Cons: "Nothing, AF rocks"
Pros: "Nice crew"
Cons: "Not loose my luggage:)"
Cons: "Thé qualité officielle the images"
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Pros: "Amasing crew"
Pros: "I like the comfortable seats"
Cons: "Service lag a little"
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Cons: "More options for gluten free food. Always get the same dish"
Pros: "Not being charged for my first bag of luggage"
Cons: "Nothing"
Pros: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Cons: "There was no entertainment and the food could be better"
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Cons: "It was a great flight can’t think of anything"
Pros: "The crew was efficient and friendly. The plane took off on time and landed on time."
Cons: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Cons: "Food"
Pros: "It was only 2 hours"
Cons: "Small plane, no movies"
Cons: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Cons: "I didn’t have time to make it through customs. Missed my flight"
Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Cons: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Pros: "Crew were pleasant most of the time"
Cons: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "The food, entertainment, and service. Waited for me after almost missing my flight."
Cons: "Nothing."
Pros: "The inflight service"
Cons: "The 3 hours delay"
Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Cons: "the food is terrible."
Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Pros: "All of the crew were friendly and the flight was on time."
Cons: "No problems"
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Pros: "Boarding was very efficient"
Cons: "Losing my luggage after checking it at the gate when volunteers were needed."
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Pros: "I like the service of AF"
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Cons: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
Pros: "cookies were great"
Cons: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Pros: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Cons: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Pros: "The plane is roomy and bright"
Cons: "N/A"
Pros: "Warm and elegant service"
Pros: "The in-flight entertainment wad quite nice, even though the screens were old."
Cons: "The vegetarian meal was tasteless. I expected way more."
Pros: "i tried to cancell my flight but didnt answer me1"
The seat size was more like a domestic than an international flight. In fact, i would compare the ammenities, quality and service to a short hall ryan air flight, which was unexpected for an international flight. The plane was extremely hot so sleeping was difficult. My biggest complaint was that they are very strict on carry on luggage only allowing it to weigh 10kg/22lb. I try to limit myself to a carryon so i don't have to mess with bagage claim, but the wieght restriction made it impossible. I have never had a carry on weight restriction (at least enforced) on an international flight. Will not be including them in future searches.
Pros: "Love the 757 fleet of Icelandair. Professional crew."
Cons: "Every flight was late and no effort to do anything about it. Flying in the mid 400’s turned a 1hr 40min layover into a run for the connection. Far be it to use more fuel to deliver on your schedule. I’ve been on too many flights where the pilot found the gas pedal to make up for things on the ground to not think this is Icelandair policy and therefore will have a good chance of happening to me again with them."
Cons: "The boarding is not made smoothly and it is confusing some times"
Pros: "crew was excellent"
Cons: "I was not able to use the kiosk at the Boston airport and I had to wait for the agent to arrive. (waited for 4 hours)"
Cons: "The boarding in Rejkjavic was horrible, We waited for 2 hours lined up in a hallway…"
Cons: "One hour delay, no information why and if our next flight is waiting for us. The Airplane was changed (due to grounding - I understand), but the substitute didn't provide a similar level of service: had no TV/music entertainment."
Pros: "Everything was fine"
Cons: "Average airline"
Pros: "Crew great"
Cons: "Legroom tiny"
Cons: "The tv screen didn't work. Otherwise it was a nice flight"
Pros: "Once we were on board, everything was fine! And Island water is indeed very good."
Cons: "Boarding in Hamburg was s nightmare! The woman at the counter was not German born. She was aggressive and downright hostile. Had she worn a name tag, I would report her at once. But I was afraid if I asked for her name, she wouldn’t have let us on the plane!! And they lost our luggage"
Pros: "My kids loved the games and movies."
Cons: "They ran out of Pizza, which was offered for $9 a slice, before they got to our row. I would like to get a full can of soda for free rather than a 200ml cup. During boarding, they boarded all zones at once. We went into the walkway, and we had to stand there for a while."
Pros: "Everything was good."
Cons: "I could not understand the announcements over the p.a.system too well, but other than that I had a positive experience on Icelandair."
Pros: "very good crew"
Cons: "Seats"
Cons: "Three hour delay in Reykjavik was needed and appropriate because of harsh/blustery winds. The passengers appreciated the absolute attention to safety in the long delay."
Cons: "I turned down a faster and cheaper flight because it was going to charge me for checked bags. It was only when I got to the airport that I was notified of the checked bag fee (which was hefty). This was never listed when I purchased these tickets, and I would not have bought from you if I had know this was your plan. I am expecting a refund for what I paid for the two checked bags round trip. If not, I will make it my life's hobby to let everyone know about your companies business practices."
Pros: "Food on business class was good. The coffee was excellent."
Cons: "I had to wait almost one hour at check in. The person in charge said there were "issues" with my visa. She allowed me to board to Reykjavik and said the issues would be solved as I flew. I had to check in again at Reykjavik. There was no "issue" with my visa and I was received normally at my destination. Comfort level on business class was sub-par and options on entertainment center very limited."
Pros: "The water and the little bag they gave my grandson with headphones and books."
Cons: "They changed our seats on our flight and not sure why."
Pros: "we sat in saga class and the crew was unbelievable. They were so kind us and got us whatever we needed. the food was also very good and nicely prepared."
Cons: "I did not like the boarding procedure. it was pretty disorganized. there wasn't a priority lane and it was a little disorganized. also the options for movies weren't good."
Cons: "The booked flight from Hamburg via Iceland on June 1. was canceled, information given to us in Hamburg were non existent. To rebook a flight for the next day took over two hours by phone via an Iceland Air number in Frankfurt!"
Pros: "I just want to give a particular shout out to Marta from flight FI655 REK to PDX on April 10th. I was extremely dehydrated and blacked out for a moment. Next thing I know, the crew is on me, asking me questions, trying to get me some help. They found a doctor on the flight and attended to me extremely calmly. They got me a nice seat where Marta checked on me for the rest of the flight, made sure I ate and drank something, got my things from my seat, and overall gave me far more attention than I could have ever asked for. Thanks, Marta! (Please give this woman a raise or a medal or something.)"
Pros: "Boarding from the back of the plane. Crew were nice. Inexpensive flight. Good entertainment. USB for device charging. WiFi. Overall good experience."
Cons: "The range of rows called to board at the same time was too wide. Calling fewer rows in quicker succession would help people to line up more in order from rear to front. On return flight, crew was not directing passengers during boarding for overhead storage. Causing overheads to completely fill up with poorly stored luggage when much more space could have been available. People didn’t put their carry-on wheels first, nor personal items under chairs. Many people had several shopping bags (personal items) in addition to a backpack or purse and their carry-on. Everything was strewn throughout the overheads without proper instruction. Reflection of the people more than the crew, but some instruction and intervention could have helped a lot. FYI. You have to go through passport control at the airport even if Iceland is not your final destination. Can be stressful when you have a short connection. They wait a little if the line is really crazy and it moves really fast but don’t doddle thinking you can go to your gate straight away. Also, you sometimes have to load a bus to be driven to your plane on the tarmac. You don’t want to hold this up either, or you can get some annoyed stares."
Pros: "Friendly flight attendants."
Cons: "No space under the seat in front of me. Very little leg room. The airport gate was chaos."
Cons: "No complimentary food or snack on a 7 hour flight that cost as much as this did is ridiculous."
Pros: "staff statues of the plane interior of the plane space touch screen entertainment program"
Cons: "-"
Pros: "Flight took off a few mins late, but still arrived on time. The plane was clean and comfortable!"
Cons: "They charge for everything including headphones, food, surprised they gave water for free."
Pros: "This was our first flight with Iceland Air and we kind of looked forward to it. On the way oversease we were immediately rebooked onto Swiss Air, before arriving at the airport, because Iceland Air had a delay and knew we would miss our connecting flight to Germany. We were very impressed by this and very happy with Swiss Air, also. On the way back we liked the roomier plane and the relative punctuality of the flights. Our luggage arrived fine and quickly at the end destination, despite the short layover, which often leads to lost luggage."
Cons: "Our biggest complaint is that Iceland Air does not offer meals as part of your ticket on its flights. They expect you to upgrade (and pay) for 'economy comfort' in order to get the meals and seating included in most other regular economy tickets. I don't think that being on a 6.5 hour flight (and a 3.5 hour flight immediately before without chance of making puchases at the airport in between, due to their delay) without a meal being included in your ticket is acceptable practice. They had a meny from which you could purchase food, things like baguette with ham/cheese, salad, oatmeal, instant noodles etc. But the prices for these cheap cafeteria options were insane. From the cheapest ($7 for a small instant oatmeal) to $16 for a salad or small main course you would have to spend an additional 25-35$ per meal per person to get the usual airplane meal that all other airlines I know of include (2 per overseas flight). We did go hungry, eat candy, bought one little oatmeal and pretty much will avoid Iceland Air for that reason in the future. We thought it was outreageous to be asked to spend this amount of money or go without food for over 9 hours."
Pros: "Good crew"
Cons: "No free snacks. Nothing at all on a long international flight. KEF airport in Iceland needs a skyway to load/unload the aircraft."
Cons: "Horrible service, no complimentary snacks or food, chairs are very uncomfortable."
Cons: "The aircraft was too small- was kicked off the flight and rebooked for a different airline hours later"
Pros: "Chairs in good shape"
Cons: "No food is provided."
Pros: "very nice crew"
Cons: "we had no free snacks and no free Wi-Fi"
Pros: "The crew was very professional and helpful."
Cons: "The Reykjavik airport was very crowded and it was difficult to maneuver to my connecting flight."
Pros: "The staff were all very professional."
Cons: "Food is extra. (Understandable for a regional flight.)"
Cons: "The attendant taking our tickets to board was very obnoxious. I complained to the crew chief who agreed her behavior was unprofessional."
Pros: "Employees are very friendly."
Cons: "There were several flights boarding at the same time, with limited room for lines and limited seating. Since there are no announcements and we were not told this was the case my wife and I boarded on time but the process was very confusing and chaotic."
Pros: "The crew, flight, food and entertainment were great."
Cons: "The boarding process was an absolute mess. It's like the ground crew forgot there was a flight or something. I don't know if it was the fault of the airport (CDG) or what but Iceland air didn't have an actual check in desk and they didn't have any roped lines and it opened 30 minutes late. There were 260ish people with all their luggage creating a makeshift line that stretched into the next hall It blocked Singapore Airlines, Turkish Airlines (both were checking in their own flights) and a major passageway through the terminal. I don't know how hard it is to set up a monitor with a screensaver that says "IcelandAir" and cordon off some rope lines, but apparently it's pretty hard at CDG."
Pros: "The entertainment"
Cons: "."
Pros: "Comfortable seats, great salad from Iceland hot spot Glo, nice and helpful service."
Cons: "The boarding process was a mess - they should do it by groups or rows--something. It's mainly an issue of the Reykjavik airport, I think, as there isn't a sufficient waiting area so large lines and bottlenecks easily occur."
Pros: "Nothing"
Cons: "Same thing, very old entertainment selection and the seat in front of me, put his chair way back that it was touching my knees. I told staff and they didn't do nothing and didn't care. .it was awful experience and in the future, I won't ever travel with this airline."
Pros: "Sat in an exit row with extra room for stretching legs. Decent choice of in flight films."
Cons: "Wasn't aware that Economy provides no food even on international flights. Don't know of many airlines with that practice. Flight was delayed by 45 minutes and not one single gate announcement was made informing us of the delay or the reasons for it."
Pros: "The plane ride was very smooth. I really like Iceland air for this reason."
Cons: "We were delayed for over an hour waiting for only 5 passengers and there was nothing complimentary offered to the passengers to put us at ease. I ended up driving home really late because of this and the fact that it took so long for our bags to come off of the plane. It was ridiculous."
Pros: "Nothing at all"
Cons: "First time to fly with Iceland air. Last time..to do so. Outdated movie selections, at one point my sound on my video console stopped working. Unfriendly crew and flight attendants. My trash was ignored while they took the trash from the passenger sitting in the middle seat and on the aisle seat despite my attempt to draw the flight attendant's attention. Interestingly my fellow passengers were Caucasian. I could not conclude if I was that dark that the attendant failed to see me and my trash.. No disclaimer stating complimentary meals are not served. Passengers pay over $1200 for flights and your airline charges them $12 for food? Ridiculous."
Pros: "I am very happy that the entertainment was free."
Cons: "There was no structure to boarding, people just got on whenever because we were bused to the airplane. This made getting to seats difficult for everyone and delayed takeoff even more than it was already."
Pros: "I like the flight schedule - leaving Paris at 200 pm and arriving in US AT 7:30 PM. Flight was smooth and connection quick."
Cons: "A little snack will nice on such a long trip (7 hours), especially when I pay $1,500 the round trip. Thank you for feeding my granddaughter."
Pros: "Pleasant staff, comfortable seats, decent entertainment."
Cons: "Food and beverages cost extra."
Cons: "All the passengers were prisoners in a closed gate for at least 30 minutes. It was hot and no air circulation. Then, they opened the doors, and we were in the cold and the wind climbing the stairs to the plane. Never again."
Pros: "Price and the fact that they waited to take off until we arrived from Copenhagen"
Cons: "Boarding is awful - just a mad rush of people!!"
Cons: "Plane time delayed 30 minutes and on top of that once they opened the gate there were still long waits and a shuttle that needed to be taken to plane. Plane was boarded and took off later than expected and landed at final destination later than expected. Overall, both flights included, it was a very painful first experience using iceland air."
What the hell on arrival in the plane for half an hour keep a passenger or even more?
When I arrived to New York, I had to change terminals to get onto the flight to Boston. AA oversold the airplane tickets and even though I arrived 35 minutes before departure the airline didn't want to issue the boarding tickets to go through security because the plane was already full. I had to rent a car and drive Boston to be able to get to my family.
We are stuck on the tarmac. Landed on time but waiting now
Great crew and seat
Customer experience is horrible.
Good flight. Landing a bit rough.
Flight was on time. Crew courteous and knowledgeable. Good flight
Cons: "Everything is good !"
Cons: "Very full flight when covid cases are at all time highs. Not possible to social distance in these conditions."
Pros: "On time, only one gate change!"
Cons: "Cheaper. Ran out of food on the incoming flight. Should have planned better"
Pros: "second flight was delayed about 30 minutes"
Pros: "There were 2 crew members who were very helpful and nice."
Cons: "The movies were kind of poor but the worst part really was the service. Most were not willing to help me at all (I was traveling solo with a baby and carry on baggage + a car seat). One stewardess even told another passenger to carry something back for me since the crew was too busy."
Pros: "I made it alive"
Cons: "American airlines will leave you out to dry if there are any issues. Never had so many issues with the same airline."
Pros: "No flight. It was cancelled."
Cons: "Find a sooner alternate flight"
Pros: "Service, food and the cleanliness. Also the help we got in transfer, from one flight to the other."
Cons: "Nothing really much!"
Pros: "Much better flight. Nice quick easy boarding and getting off. quick easy overall. Seats were much more comfortable"
Pros: "Great food, on time, smooth service"
Pros: "All the trip , not my food selection"
Cons: "6L to close to the galley"
Pros: "On-time, 20 minutes early!"
Pros: "The service and the kindness from the crew."
Cons: "No sit for handycap to pull their leg away nor bathroom for handycap enough room to sit on toilet."
Cons: "N/A"
Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
Pros: "Got to Nj safe"
Cons: "3hr delay leaving; delays in getting bags at baggage claim"
Pros: "They are always nice and considerate after 4+ years flying constantly. They rate #1"
Cons: "No complaints"
Pros: "Everything was good."
Pros: "I have to use crutches to walk and before bording one of the attendants noticed me and changed me to priority bording and seatimg on the plain, she then came and helped me making sure I was the first person to board the plain."
Cons: "I've never been help so much by a flight staff they were fantastic. The food was topical airplain food but the entertainment was pretty good and the over all experience was really nice."
Pros: "Competent crew; flight arrived on time with my luggage."
Cons: "Plane was jammed full; so much so that even passengers like me, who paid to check one of my bags, still had to put my one carry-on under the seat in front of me instead of in an overhead compartment. I expected some legroom because I paid to check my bag. Unfortunately because of American Airlines I had next to no legroom. I'll be avoiding AA where possible on all of my future travels."
Pros: "Friendly flight attendants and nice to kids"
Cons: "Being held inside the plane for a total of 5:30 hours before taking off. Even if there were several concurring factors, it it necessary to find a better procedure in order to avoid keeping passangers inside a plane with the prospect of taking off in the next half hour repeated every half hour! For the ones of us traveling with children it is even worse, and becomes a real nightmare."
Pros: "Nothing"
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
Pros: "Boarding was good only because I skipped to the head of the line to get all the way to the back of the plane without having to wait in the aisles for others to get situated or hold anyone up (as no one was going further back than I). Staff was pleasant, did what they could with what they had. I was very happy that the back of the plane was not very full and I was able to lie down on the floor to nap for a couple of hours."
Cons: "Entertainment was miserable. Not much to look at on the screen and the sound quality was so miserable that I could not enjoy the decent classical selections. I was frustrated by the merry-go-round visual of our plane en route to our destination and wished I could have gotten the simple clear images that were being shown at the front of our cabin. I am sorry that the only vegetarian meal is Asian, as some Asian spices give me a belly ache."
Pros: "Entertainment, courtesy, flight attendants, and service"
Cons: "Just being confined. But that's the nature of that beast"
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Pros: "Got an option to upgrade to first class and it wasnt expensive either, my first time flying first class"
Pros: "Half the crew was decent making up for the other half. The Asian and Hispanic woman did a great job."
Cons: "No ability to do online checkin both websites were not working. Keep the kiosks but have those helpers be able to jump behind counter to help with checkin."
Pros: "Tv"
Cons: "Very very cramped"
Pros: "Nothing"
Cons: "All of abo e, many delays, no usb plug or refuse to show me, charge for luggage, no headphone."
Cons: "Flight was cancelled"
Cons: "Too many delays. Having to de-board after boarding."
Pros: "Always a great experience w American especially for service members"
Pros: "Crew was nice"
Cons: "AC was not working. Bathrooms were inoperative for the second time. They also didn't work when flew out of EWN to start our trip. American Eagle aircraft must have some major maintenance issues!"
Pros: "Flight crew was excellent."
Cons: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."
Pros: "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
Pros: "."
Cons: "."
Pros: "Boarding was smooth, staff was responsive and we arrived early. Basic flight - not bad and nothing wow."
Pros: "Everything was great their wasn't enough clarification as to what airline I was fliying. It said Japan air on my confirmation email but it would up being through American Airlines. The experience through American was superb but I would of liked clarity on such airline I was going to fly with."
Pros: "Very comfortable and enough drink service."
Pros: "The crew on the flight was very nice and extremely helpful."
Cons: "The flight was oversold and we almost didn't get on the flight. When we finally got our seat assignment my wife got her seat but mine was taken and they had to ask someone to give up their seat."
Pros: "Check in Miami Stewards Miami Quito portion"
Cons: "Being 3 1/2 hours late from Quito to Miami Being delayed from Denver to Houston and switch to United to coach seats, they did give us coupons though, but after the fact . Luggage arriving late from Denver, customer service didn't have a clue were the luggage was. As we were leaving to come back next day the luggage, we saw it in a carrousel, and pick it up. Republic flight from New Orleans it's not worth it the business class, very poor service ."
Cons: "The counter manager at PHX, Lanell Monarrez was a total witch and whispering to Lanya in front of me was very unprofessional. I paid a full fare 1-way ticket to get out of PHX as they were not willing to allow me to fly standby or make a change to my existing ticket. Crappy airline service at the counter. Good flight crew."
Pros: "I was able to fall asleep and we didn't have to wait at the dock very long. Arrived on time and no delays."
Cons: "They flight attendant I had who took my drink order seemed distracted and basically threw my pretzels down on my tray table."
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