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My recent Air France flight from Paris to Toronto was a genuinely pleasant long‑haul experience, marked by strong service and thoughtful touches throughout the journey. The boarding process was orderly and efficient, with only a short wait before passengers were invited to step onboard. Everything moved with calm coordination, setting a positive tone right from the start. Once in the air, the inflight crew truly shined. They were warm, friendly, and consistently attentive without ever feeling intrusive. Their professionalism and upbeat energy made the cabin feel welcoming and well cared for. The meals and overall service were very good—well‑timed, nicely presented, and satisfying. Air France’s reputation for quality inflight dining held up, and the crew ensured that drinks, snacks, and small requests were handled promptly. I traveled in a business‑class pod, which offered excellent privacy and comfort. The seat itself was spacious and well‑designed, ideal for both resting and working. The only minor drawback was that the pod felt a bit warm when fully closed, but it wasn’t enough to detract from the overall comfort. Overall, this Air France flight delivered a smooth, friendly, and enjoyable experience from gate to landing. The combination of efficient boarding, exceptional crew service, quality meals, and a comfortable seat made the long journey feel easy and well supported.

Air France removed our luggage from the plane before it took off, seemingly intentionally, didn't notify us until after we reported it missing at SFO, and is giving us no updates on when, or whether, they will deliver it.

I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.

Our flight crew were terrific. And they handle a difficult passenger with finesse.

My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.

They lost my baggage and I still have not got it back. Disgrace

Good. Food items are ok but not really healthy (no protein for the vegetarian option, just a total of 2 gr total) so not fulfilling. Also, no airline is educating passengers to behave and have common sense: let the one sitting by the window pass first, leave toilets clean after use, etc. Humanity is just getting rude and more disgusting by the day and without education or enforced common sense no

Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.

A couple of minor delays in boarding but very professional and efficient staff.

Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet

It was pretty good. It was my first time using the airline I believe but it was a relatively pleasant experience.

My flight got Delayed due to the airline. The attending Crewe in Montreal were not super helpful and I arrived 13 1/2 hours late from my original arrival time. Air Canada lost my luggage, they stated they booked me a hotel room overnight at no fee, however when I arrive to the hotel, there was no reservation. It also took me three different attempts to get the hotel, even covered by Air Canada as they were arguing that they were not responsible for this, despite it having been delayed due to the airline. Overall, the service was very very poor and what should’ve been a short five hour trip turned into a 13 1/2 hour saga with me, spending a night in a random airport overnight due to Air Canada’s errors, and searching for my luggage until 2 o’clock in the morning. I will never fly Air Canada again.

$2600 for the flight with food then not even a dog will eat specially breakfast

Air canada charged me for a carry on bag that I did not have.

First time customer, like your airline very much would fly with you again.

I never booked this flight. Someone else did as fraud

First of all, it was operated by lufthansa and not air Canada. I strongly suggest Lufthansa over air Canada.

I loved the flight and everything about it. Service was great and timing was accurate. Will repeat

I liked the courteousy of the staff. I was sitting in the middle of the middle row, which was not the most confortable spot when food was served but when that was done, I was comfortable and enjoying the flight again.

Departed on time. Crew was welcoming. Plane was clean and comfortable. Will repeat.

In my first flight with Air Canada we sat in the plane for 4:00pm to 6:30pm. Finally we were asked to get off the plane and we were told the flight was cancelled after 7:00pm There was o clear explanation of what was the problem. I was booked without my permission on a Delta Flight at 7:30pm that was leaving at 8:00pm and I still had to go get my luggage(my final destination was Rome with one stop in Toronto. The luggage claim for Canada was closed so had to return to finally get it on the luggage belt.. Of course I missed the Delta flight and all the next day flights were booked. I also lost what I paid for my stay in Rome because I did nt cancel in time. A complete nightmare.

The flight was delayed 7 hours and we were given 10 euros vouchers. This is ridiculous. The crew was not nice at all, they just did their job with serving food and drinks. Did not even apologize for the delay!!!!

full flight, could use more room....leg room fine seats tight

Overall great flight experience- on time, lots of food and movies.

bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.

Great flight. Left on time, not very crowded. Quiet and the right temperature.

Boarding is as always an issue. Slow and long boarding time.

It would be much improved if the crew didn't force me to ride with my seatback up on an eight hour flight. What’s the point of a reclining seat if you’re forced to sit in the fetal position?

We had a delay of about 45min, boarding was not done by zone, breakfast is really not good. However, we were well treated by staff, everything went well and we will surely fly again with Lufthansa.

Crew not helpful, Infant seat was purchased , instead I got infant ticket on lap, Car seat was taken away at the airport cuz of the type of Boarding pass that was given to us. Luggage missing at the destination airport .