They canceled our flights but they flew anyway.
Pros: "Very nice airplane and pleasant crew"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Pros: "The aircraft"
Cons: "No overbooking next time!"
Cons: "Travelled business class and was ace experience"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "Nice attention and good food. Plane and seats are confortable"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "Good flight, arriving well on time."
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "Very friendly staff"
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "quick and relaxed"
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Long stop over at Schiphol. Too Long!!!!"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Cons: "I missed my flight because of MU"
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Pros: "When we did get in the air, the flight seemed to go quickly and we got there fast."
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Pros: "Entertainment Screen in the seat back in front of me"
Cons: "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
Pros: "Very timely and efficient"
Cons: "Seats are really small"
Cons: "People seated in front of me disregarded wearing their mask during the flight."
Cons: "there was no social distancing"
Pros: "Seat extraordinarily comfortable"
Pros: "On time. Warm greetings from the pilots. New aircraft, clean, great entertainment."
Cons: "We landed early but the plane was late 50 minutes into gate. Plane went pst our gate twice, just driving around the terminal."
Cons: "Boarding at Heathrow is horribly inefficient."
Cons: "Flightleft 2 hours late and then an extra hour waiting at the next gate."
Pros: "The boarding process was not complicated and my moved along in an orderly fashion."
Cons: "Make the seats more comfortable! Especially on long fights where the risk of blood clots are higher."
Pros: "The entertainment and crew in flight(not the ticket crew)"
Cons: "First of all, We were delayed 5 hours, I did not know finnair was operated by American Airlines(I wouldn’t never bought this thickets) we so many issues with AA in the past that we refused to fly with them, on top of all this they were trying to split us up(2 times) I bought 2 ticket for a reason..."
Pros: "Game of Throne as a boxset"
Cons: "if my return flight was by AA rather than another operator"
Pros: "Very good service"
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Pros: "I liked the arts and craft show that was showing on the plane."
Cons: "As I came into the airport I went to a kiosk to check in and the attendant at the kiosk basically took over my passport and started pushing buttons that I never asked her to push. I eventually got my boarding passes only to find I wasn’t assigned a seat for the first flight and I will get it later at the gate. After getting through security my name was called for a extra security screening which I thought was interesting since I have Global Entry and am an American citizen. Weird. Because my name was called I had to get to the gate early. Upon arriving to the gate the gate agent confirmed I have extra security screening and she would assign my seat soon. After waiting some time she assigned me to a middle seat in the last row of the plane! After boarding someone came and sat next to me that was overweight and should have been charged for 2 seats. With such a long flight it’s the least American can do."
Cons: "The flight attendant dint even offer me water and just passed by me."
Pros: "One nickel hostess"
Cons: "PAID FR UPGRADDED SESTS AND THEY WETE GIVEN TO LATE ARRIVALS."
Pros: "The food was better than other international flights I’ve been on."
Cons: "A “broken plane?” Are you kidding me? This was the explanation for a 3 hour delay. A European connection should have either rigorous maintenance routine and/or records or there should be planes ready to fill a unexpected need."
Pros: "Airplane food was good"
Cons: "I was in the air 24hr, the trip was as good as it gets."
Pros: "Everything good. Flight on time, crew was pleasant!"
Cons: "All good!"
Cons: "American changed our seats at the last minute, placing us in much worse locations than we had booked, and splitting my partner and I apart. We are platinum members, but that didn’t seem to help us in any way."
Cons: "I asked for water and juice, they just gave me juice"
Cons: "When you are running late to make the flight it’s stressful enough. The last you need is an employee at the gate telling you that your caused the flight to leave late. By the way we took our seats and waited about 15 minutes before we pulled away from the gate and landed early. Airlines should recognize this is stressful for their customers and be trained to handle it differently. Furthermore most delays are not caused by customers. Also don’t charge $10 for a stale sandwich."
Pros: "Staff did good jobn"
Cons: "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
Pros: "Not muchi"
Cons: "I ordered a gluten free dinner for my husband and even checked on I two days before and they didn’t have it. He basically had no dinner"
Pros: "The crew was excelent ! Very efficient"
Pros: "Very good service"
Pros: "Lots on in-flight entertainment."
Cons: "Nothing, I pretty much just slept the whole time."
Pros: "Good service and excellent crew"
Cons: "Food choice are few by the time they reach the back of the plane."
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "Flight got cancelled"
Pros: "Sittings on the tarmac for 90 minutes no airs no waters. 114 degrees"
Cons: "The very least employees should offer customer some waters to cool of"
Cons: "Seats are too small!!!"
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
Cons: "Delay No direction help for the gate Bad seats"
Pros: "Overall, 3 stars. We were late to board, about a half hour. One of the flight attendants seemed to be drunk, really not joking about this. For comfort, it was a typical plane, not much room. There was NO MEALS on the plane.. it was a three hour flight. The airport we flew out of also didn't have restaurants once you went through security. There was free entertainment but since we were out of the US, we couldn't access it we entered the US"
Pros: "The crew was nice and everything went well when I was on the plane."
Cons: "I booked this as Finnair flight. Finnair is in terminal 5 (international) at ORD. There was nobody at the desk... I was getting nervous. I had to look at my Kayak app for info about my flight ... It was operated by American Airlines out of Terminal 3. I barely made my flight. You should be more explicit on the front end so these mess ups don't happen."
Pros: "Crew was lovely"
Cons: "1 hour late"
Pros: "Plane was clean; staff professional; no issues."
Cons: "Flight was canceled. Had to rent a car and drive to make meeting."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pros: "I like that the crew was professional and courteous."
Cons: "That I was there and hour before my flight and my seat was given up. I didn't like that people are allowed to retract all the way making my flight uncomfortable."
Pros: "Flight was very timely (boarding, getting everything ready for take off, & getting to destination & off flight quickly)."
Cons: "Flight attendants in back of plane were rude on several occasions. I'm pregnant & had an almost 2 year old in my lap. I was only given one pretzel & not offered any drink for my son or me. We had 4 people in our row (including my son in my lap), when I let my son walk down the aisle I noticed rows with only 1 person. Flight crew should of asked if someone wanted to move for more space. They ran over the guy's foot across the aisle from me & were rude about it."