Daily cleaning, installation of cabin HEPA filters on flights from Harbin to British Columbia
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Scores according to KAYAK customer reviews
Cons: "Flight re booked"
Pros: "crews nice and efficient"
Cons: "no entrrtainment, Video"
Pros: "Nice plane and crew."
Cons: "Entertainment choices limited compared to the past. Very few recent releases (they now have "new to Air Canada" releases and they can be decades old"
Pros: "They had vegan options if you called ahead which was a nice and the flight crew was kind and helpful."
Cons: "There was not enough space unless you sat in the front row."
Cons: "Poor Customer service! My baggage arrived later on the same day I had arrived..., but I didnlt get it till 2 days later. There were or apology or announcement about the reason of my flight delay (2 hrs). I was told by a customer rep on the phone a few days before ny flight that I didn't need eTA to transit, but I needed it! I had to obtain it at the airport counter on the day of my flight.. I was very close to miss my flight.... Due to the delay, many customers missed connection flights, but there was no clear guidance to where to take care of the matter... I was ery disappointed.."
Pros: "A lot of leg room."
Cons: "Air Canada flights are always delayed. The crew is rude and usually not helpful when asking for something. In addition, when I bought the ticket I was asked if I spoke English because I was sitting in the exit row; however, the couple sitting next to me obviously did not speak and they let them stay there anyways."
Pros: "I love the new Boeing 787 planes! This was the smoothest flight ever, both from Vancouver to Tokyo and back again. The new planes have the dimmable windows, which are so cool! And, each seat has it's own screen with free movies, TV, flight info, etc. Also, the flights were on time!"
Pros: "One of the most spacious flight experiences I've ever had, enough room to stretch out for my 6 foot self. My checked luggage arrived safe and sound when I landed in Vancouver."
Cons: "On my 5 hour flight from Toronto the air Canada rouge website wouldn't work on my laptop despite troubleshooting many times. I was connected to the wifi... but didn't gain access to the website. I would've liked to eat on the plane but having to pay $7+ for a sandwich alone isn't something I'm interested in. It would be nice to at least get a free snack while flying across Canada. Oh well, I guess I'll starve."
Pros: "Food and cocktails included alongwith entertainment"
Cons: "Hour late .. departure delayed ..pilots caught in traffic"
Pros: "Friendly staff, decent food"
Cons: "Premium Economy seats didn't have leg rests"
Pros: "Inexpensive flight, good connections, decent food, and professional and friendly flight attendants and service."
Pros: "Cordial service."
Cons: "Seemed understaffed to serve customers quickly on a short flight"
Pros: "Helpful and considerate staff when my friend was sick"
Cons: "The delays to leaving the airplane port."
Pros: "Direct flight"
Cons: "Very economical; bland minimal food; no complimentary wine. Flew with Air NZ to auckland in April; food and wine offered throughout flight. Flight attendants didn't smile or engage with passengers; treated service like a job they had to do"
Cons: "Nothing really"
Cons: "Flight delayed, did not leave Vancouver until after we were supposed to land in Portland. No tv or wifi"
Pros: "Flight was delayed leaving Dallas due to crew members arrived late."
Pros: "Business Class on the Dreamliner 787 was a great experience. The flight crew was great. Everything at Pearson and at YVR went smoothly today."
Cons: "Uncomfortable seats"
Cons: "See above"
Cons: "My bag was delayed and I end up paying to buy a pant from sports chek and now when I am trying to connect with Air Canada flight to make a claim, they are not even responding to my request."
Cons: "We had a 5 hour delayed flight. We received no notification that our flight would be delayed so we were stuck waiting on the airport for 5 hours, which forced us to cancel evening plans with friends that night because the flight landed in Vancouver at 3am the next morning and we didn't get to our Airbnb until around 4-5am. The crew seemed disorganized."
Cons: "Flight was delayed for several hours, while the crew assured us it was on the way. When it landed they still said it was being prepped. Then at 10pm or so, they said it was cancelled. Then we waited another hour and a half to speak to representatives and get our hotels. Then another hour to the hotel to go to sleep. Because I had to be back at the airport in 7 hours to catch the next flight. It would have taken me 2 hours to drive to Seattle from Vancouver."
Pros: "Wonderful staff and service! I was very comfortable on the larger airplane so I didn't feel anxious. Excellent ratings on everything for Air Canada!"
Cons: "There was nothing I didn't like."
Pros: "Overall service & friendliness"
Pros: "Flight was good, decent food and drink"
Cons: "the delay caused ua to miss connection and had to be rebooked"
Cons: "We're Not Satisfied With Our Seat From SFO TO YVR"
Cons: "I only had one gripe about this flight and my one other flight on Air Canada Rouge; the overhead bins are very poorly designed. I purchased a carry on bag specifically to meet their regs, yet it had it go in the bin longways, taking up a ton of room. The bins are tall, which is wasted space, when what they really need is another 1-2" in depth."
Pros: "Inexpensive, got me where I needed to go."
Cons: "All food and headphones cost extra on a 6 hour international flight."
Pros: "The plane was comfortable. Staff was great."
Cons: "Flight delayed by 2 hours"
Pros: "nice lie flat beds."
Cons: "it was all good."
Pros: "The comfort was much better than I expected from an airbus a320 and even though the in seat system was slow it was nice that there was option on a short regional flight."
Cons: "It would be nice if there was at least a snack boarding was a little chaotic. They should use the PA system."
Pros: "The staff and service were excellent!"
Pros: "Treated well and basically enjoyable flight, which is saying something on an eleven hour flight."
Cons: "On the return flight we arrived an hour late, and though we were told that they were holding our connecting flight, it left on time, five minutes before we got to the gate."
Cons: "Food was purchase only."
Cons: "One of my three flights was unnecessarily delayed by two hours, enough that I missed my last connection and had to stay overnight in Vancouver. There were no technical complications or weather complications. It was simply because something had been misscheduled and the flight crew needed a longer rest time between flights. This is completely avoidable, and the attendent who checked me in even said so. While the hotel and shuttle were paid for, Air Canada only gave me a $7 breakfast voucher, which was only redeemable at the hotel's measly breakfast counter rather than anywhere in the airport. For the unnecessary delays I had to deal with, i should had received more credit. This was an utterly disappointing travel experience."
Cons: "Plane was too small with extra small overhead bin. Entertainment system was also mediocre which keep shutting down and have to again select your movie and forward it :("
Pros: "Crew were very good."
Cons: "Once again, they were late which meant that we missed our connection in Vancouver and had to overnight there."
Cons: "Avions neuf et confortable (787). Plusieurs membres de personnel de cabine sont des membres sindiqués en fin de carrière. Oublie des services affable! Le strict minimum est offert par de vielle dames pas heureuses de leurs travail."
Pros: "Everything was solid."
Cons: "There was no WI-FI which was inconvenient. The crew was good...could have been nicer on the way from Newark to Vancouver."
Cons: "Poor entertainment selection for such a long flight. Very little food for Sydney/ Vancouver leg and I am small eater."
Pros: "Good boarding routine, I liked that you told people to wait their turn to board. Good entertainment options. We made it safe and sound."
Cons: "Was seated next to a crying/screaming baby for the duration of the flight (5.5 hours). Also was never offered any snacks (cookies or crackers). Landing was rougher then expected."
Cons: "I was NEVER TOLD I would need a transit visa to fly through Canada. I was denied boarding in Entebbe by British Air and had to rebook and pay for another flight on a different airline that didn't fly through Canada. Who has another $1,700 in their pocket to cover such expense? A terrible financial hardship. I will NEVER use Kayak again to book travel."
Pros: "Free TV."
Cons: "Tiny seats. Guy behind me was loud and kept kicking/pushing my seat."
Cons: "your app is useless because it didn't even notify me on the changes to my flight."
Pros: "Professional, experienced crew."
Cons: "Food was no better than I remember from years ago- I forgot to pack my own lunch and wish I had."
Cons: "They wouldn't offer me any change of the flight unless I paid more than double what I originally paid for the airfare. I just lost an entire airfare because they're change fee's are too much, and they are also not allowing me to change the flight to cheaper prices that I've found available on both Kayak and Air Canada. I will never fly Air Canada again."
Pros: "Very frustrated experience. Air China, air Canada, budget air, all push responsibilities away. Budget air got my name wrong, too, which would have caused me to not be able to get on the original flight from China anyways."
Cons: "Still I have not been able to get someone to fix my problem for me although I was promised that I could postpone my return flight by one day because of the delay at Victoria airport. Ended up having to buy a return ticket by myself."
Cons: "Not on time, food was too little provided on 4 hour flight."
Pros: "Flight is okay when it is on time."
Cons: "We arrived to our destination 12 hours late both going there and coming back due to delayed flights and missed connecting flights. Dealing with airport staff was a nightmare because the lines were long and counters were understaffed."
Pros: "Super friendly crew."
Cons: "Better food, better resolution on the seat monitors."
Pros: "Cheap price."
Cons: "The food was not great. No USB charger. The other passengers were noisy."
Pros: "Amazing crew, very polite and helpful Excellent take off and landed super smooth - koodoos to the cockpit team The seats on the aircraft from Beijing to Vancouver was much more comfortable that the aircraft before ( Vancouver to Ho Chi Minh ) but I think that it’s because it is a newer aircraft"
Cons: "The food quality was very poor and portion too small. This could utilize some improvements"
Pros: "Seat very comfortable"
Cons: "Need better food quality and choices."
Pros: "Nothing. Domestic flights are better than this"
Cons: "1 meal in 8 hour flight No beverages"
Pros: "Not a lot."
Cons: "Food was bland & dull... the same at every meal. Crew did not seem to understand the difference between chicken & duck. EG; "It's chicken & rice"... if it's chicken, why does your colleague say duck? Seats are cramped. No control of your personal environmental comfort - no overhead air nozzle. Crew slow to respond to seat call for assistance."
Cons: "The same thing as above"
Pros: "Air China does have excellent economy class prices on trans-Pacific flights. The planes themselves are not bad, and the flight attendants have been good. Overall it could be worse."
Cons: "Both their website and their check-in staff (at Beijing airport especially) can be terrible and frustrating. it is even difficult to manage flights that you book directly on their own website. The check-in staff are grumpy at best. Catering is as bad as it gets. The airline food is a throwback to the 1970s. Drink selection is poor--no fizzy water/soda water/seltzer. Only regular water, coke and sprite, and no spirits at all. Very bad wine and beer with only one choice for each: Great Wall wine, which is sweet and gross, and warm slimy swill beer. The airline could do better by upgrading the website system and having better staff training for customer service."
Pros: "Practically nothing"
Cons: "Terrible, tasteless food; couldn't understand English announcements, A/V surveillance in aircraft."
Cons: "touch screen inoperative, little humor or warmth or smiling in cabin crew"
Pros: "Ran on time"
Cons: "Food and drink options are limited"
Pros: "The service was excellent"
Cons: "The service was excellent"
Pros: "On time and great service. Comfortable (with a neck pillow), and good entertainment with recent movies."
Cons: "No charging ports on plane and no vegetarian options for meals."
Pros: "Vert spacious and comfortable. Kind staff made me feel comfortable throughout the 10hr flight."
Pros: "But very very far experience from Emirates or Qatar air to this part of the world."
Cons: "The veggie/vegan options were inedible overcooked plain veggies and an unflavored carbohydrate - thank god we brought some food. No entertainment system and the plane was definitely a decommissioned 757 from a 1990s 757."
Cons: "- Surly staff, terrible food, terrible cellphone policies (to be fair, this is a china-wide issue), crowded seats, old planes. I HATE AIR CHINA and will try to avoid flying them as much as possible"
Pros: "We landed alive at our destination"
Cons: "This was seriously the worst experience. The flight attendants aggressively enforce bizzare policies that no other airline has and since they don't speak English, they physically touch you, reach over, and adjust things without asking. I thought it was maybe just one crazy flight attendant, but no, two on one leg of the flight and three on the other flight."
Pros: "Flight attendants are friendly and accommodating. Willing to meet all my reasonable needs. Meals are Ok."
Cons: "Seats are a little small considering my body size."
Cons: "- Out of Date airplane. - Stricter technology rules limitations than other international airlines. - difficult website to navigate."
Cons: "Flight was delayed overnight 6 hours, no communication whatsoever. No attempt to help make connection or apologize.. Service is mediocre at best. Seats are tiny, little to no leg room."
Pros: "Complimentary Movies with headphones provided were a plus. Tenants on the first flight were nice and accommodated me being a vegetarian with out any frustration. But the transfer flight with AirChina was not too happy about it. Meals were provided. If you are not vegetarian or find out how to put your name on a special request sheet it should go smooth."
Cons: "Seats were very narrow and seat by window wouldn't recline like other window seats. (No I was not by the exit.) I am a vegetarian. And asked for no meat. They didn't have a my name in a special request list. The crew member did know how I would be asked to be put on the list. I had a transfer flight with Air china to Dubai. The crew members in that flight were very rude even when I told them during boarding and a crew member came across with the special request sheet. Still no one could tell me how to put my name down as a special request to avoid any further confusion."
Pros: "There was a lot of food"
Cons: "There were no vegetarian options"
Cons: "they lost our baggage"
Pros: "It's good valyfor money"
Cons: "I had a a delay in Bangkok for 2:30 min almost lost the connection in Beijing. In Beijing all very disorganized. The connection gate was closed and when open they had a hide line. Not a goood connection center. The airplane could be cleaner Also the entertainment system is bad and a lunch old movies or in Chinese. I flew business and it was ok. Could be much better. Funnily they lost my luggage. The people here in JFK looks very lost. I hope I get them soon."
Cons: "Gate crew did not provide any information about delayed departure times. We were told the plane would depart at 20:10 and ended up departing at 22:35. This was already several hours behind the originally scheduled departure time of 15:25."
Cons: "I've flown over seas several times before. Typically, in my experience, the oversea carriers provide an extra bit of leg room for the long distance travel. Air China apparently doesn't feel the need though. My legs were crammed up in the seats and I felt like I was on an 11 hour budget airliner flight. I checked in for my flight as early as possible, but was told there were not emergency exit rows available. Upon entering the plane, I saw the emergency exit row was filled with elderly people who's feet barely touched the floor. In the case of an emergency, it is supposed to be the responsibility of those in the exit row to assist passengers off the plane. I'm young, able bodied, 6'6" and willing to help, but I was denied an exit row seat? Instead my legs have to spill out into the aisle? It wasn't easy for the flight attendants either, because their service carts kept hitting my legs. I didn't mean to make their job harder, but my legs couldn't physically fit in the seat I was given."
Cons: "Crew was particularly bad with English, wemleft four hours late, the food was dry and overwarmed, and we arrived to LAX with no gate, sat on tarmac for at least another half hour."
Pros: "Food was okay"
Cons: "Seats are uncomfortable, the entertainment screen is very laggy and unresponsive. The options were VERY poor and very few."
Cons: "Couldn't check-in online from Beijing. Food is barely edible. Airline stewardess were not the friendliest people. Seats were lumpy. Bathroom faucet was corroded."
Cons: "More delay from Beijing to Guangzhou."
Pros: "Rude crew. Have had better food on other airlines. Wasn't allowed to listen to music on my iPod at any point during the 9 plus hour flight. Flight was late leaving Beijing, just as it was when i was there 12 days before waiting for another flight one of their flights to Manila and missed my connection flight in Vancouver because of it. Couldn't wait to land and get off the plane."
Pros: "It was okay. The crew was fine, food was okay,"
Cons: "Comfort. Maybe because im a lil bit large, should be more choices on entertainment"
Cons: "Flight did not exist, missed connecting flight"
Pros: "The crew was pretty responsive."
Cons: "Not a great selection of in-flight movies."
Pros: "The crew were really nice and pleasant Leg space was a better than Mumbai to Beijing"
Cons: "The Air -china crew English need to be improved The non-veg food was a little mediocre"
Cons: "I could nos use my phone even though I took off the SIM card I did not get a good explanation"
Cons: "The staff were rude and over all air china is quite disorganized. Their website barely works and it was impossible to get any real answers out of the agents on the phone. I tried to request a celiac or gluten free meal and it took 3 phone calls to get an agent who was aware there were even choices. Also, as I'm aware I'm flying in another country I would have like to see more English speaking competence amongst staff flying an international flight from Asia to Canada and back. The staff were not helpful. Like drones with no time for you. This to me is not service. And an airline is providing a service."
Pros: "Reasonable food. Old chairs but OK."
Cons: "Crazy rules - can't use phones in airplane mode to read books? So so food. Terrible entertainment."
Pros: "Great comfortable flight. Good service and food"
Cons: "Going down the stairs from the plane to the tarmac."
Pros: "The service and other features o nth trip were pretty much on par with what you would expect from international airlines, so nothing to write home about these."
Cons: "1) Missed connection - my flight from New Delhi, CA 948, took off about a half hour late, resulting in a delay in landing in Beijing, and me missing my connecting flight to Washington DC. Not sure whom the blame for the delayed flight lies with, but the time gap between the two flights was only an hour, and this delay added about 12 hours to my journey, including a forced stay in Beijing. While the airline provided free accommodation and assisted in changing the flight, this error should not have happened at all in the first place. I guess I knew this possibility existed when I booked the flight, but I was hoping the airline would be competent enough to avoid it."
Pros: "I arrived safely."
Cons: "Communication was challenging as my first language is english. Entertainment centre would lock up and freeze for all flights (I took 4). The plane seemed old and a bit sketchy. There was no boarding call, I just happened to be standing where I needed to go."
Pros: "Newish aircraft and comfortable seats"
Pros: "I enjoyed that there were constant updates on turbulence and the seats were mostly comfortable."
Cons: "I did not like the fact that despite there being of dozens of empty seats with leg room, and me clearly being unable to fit in the normal seat because of my height I was not allowed to move my seat. Also, most of the food was fantastic, but the breakfast was atrocious."
Cons: "Can't reserve a seat on line even"
Pros: "I liked the room on the airbus jet more than the room on the Boeing jet going over to Begging we were in a 737 that was squeezed sideways.. I liked the spac3e tha5t one less seat across provided."
Cons: "Entertainment system didn't work well. People did not respect other passengers space. constantly moving around the cabin."
Airlines flying from Harbin to British Columbia have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Harbin to British Columbia
Masks required on board, masks provided on flights from Harbin to British Columbia
Social distancing seating
Middle seats unavailable to book on flights from Harbin to British Columbia
Testing for antibodies, testing for symptoms for flights from Harbin to British Columbia
Waiving of change fees. Search flexible flights from Harbin to British Columbia