The crew was great. There was no wifi The cabin temperature got very hot Seat was uncomfortable
Very long flight time. Still better than a connection flight. Staff is very good at service. Vegetarian food is not very good.
Need to have space for Cary on when traveler boarding any zone
The flight attendants seemed to be a little more grumpy this time. A350s could use more toilet stalls.
Going through security a third time to get on the next flight was again utterly ridiculous and unnecessary. We were in a International secure area once again and as far as I'm concerned should not have been put through the gears for absolutely no reason. The United States can get all the information they need from the travel itinerary, there was no need to be forced out of a secure area to personally interview everyone on a connecting flight to find out their US immigration status.
Going through security a second time to get on the next Korean Air flight was utterly ridiculous and unnecessary. We were in a International secure area.
Flight arrived early, fantastic, since it is short flight, no food being served
Crew, service and food are excellent. Boarding could be better. Eg use the sign, in addition to calling
Check-in was somewhat chaotic because some passengers didn’t read the instructions and they just them to cut the line because they were unclear of the where to go.
I’m an extra large person, so it’s difficult to get comfortable in the seat. They did provide an extender for the seatbelt. The staff were very friendly and helpful and all requests for additional water, juice, noodles were granted quickly.
Cabin crew provided great service and seats were very comfortable. A350 plane is excellent. Business class meals were definitely notches above economy, but the combinations of food items could have been better.
Sichuan Airlines was surprisingly great. The crew is fabulous, the plane was fantastic and nice and new (A350-900). I had a particularly nice flight attendant who kept me informed of all the flight progress and meals. I also got to sleep really well. Entertainment and food is more tailored to majority (Chinese) so I can’t really complain about that. Overall fantastic flight!
Very old business class seats, not fully flat, angled with a bar sticking in your back; seats old and apparently never cleaned, no mattress topper either, not the standard expected in J (also in awful 2-2-2 layout)! Ancient entertainment system of the pop-out type with tiny, old screen. Staff are OK but not proactive, need to be solicited, and of limited English skills, but they do try. Food and beverage options very limited (go for Chinese selection as their Western food is atrocious), no menu given and no dine-on-demand option. All in all, only choose if at a significant discount.
Definitely not top-of-the-range business class, but the A350 is certainly better than their other planes which feature an even older business class. Food/drink offerings are very limited and not up to business class standard, but OK. Staff are keen to help and friendly enough, although poor English language skills. Boarding experience in Rome was poor due to rude Italian staff at gate, but this is not the airline's fault. Onboard entertainment options are mediocre and limited. Sichuan Air is only wort it when obtained at low price and if you basically only want to sleep/rest and bring your own entertainment.
Not sure who to "blame" but I booked the ticket from SiChuan airline overseas. On the day of flight at the airport, I learnt that our passport information was not entered into the system. I was told by the SiChuan airline that this is not the first time that ticket booked overseas missing ID information. Since airport ticket counter does not have authority to add ID information, we have to call SiChuan airline customer service, Luckily, we arrived at the airport early enough to handle this and SiChuan airline customer service has been very helpful.
Dad experience when you check in in chenddu airport , service need to improve
Not good experience when you checkin in China, service need to prove
Was given the wrong food.. asked for chicken was given. Pork
Everything is excellent. I will try to fly with Cathay Pacific on my future trips whenever possible, and I will recommend it to my friends as well.
In between two meals period they're not providing something like banana / cup noodles or bugger. It's really fell sad that I was asking have to wait for 3 hours for second meal. (breakfast)
Great! Internet is below its competition. Poor connectivity quality and speed.
It was a good experience except that the flight has been rescheduled, bit disappointed but it happens.
The flight attendants were very helpful, efficient and courteous in helping everyone!
The staff were so friendly and accommodating. The food was great. Lots of movies to choose from as well as tv shows. Highly recommend.
Better. I took an aisle seat this time. Although the overheard compartment above the seat ahead of me kept opening up during flight.
I have a Peanut Allergy and the Steward staff were very accommodating in ensuring my safety as my allergy is life threatening. Very professional and so vested in their profession.
My seat was sold off to someone else. Had to wait 9 hours to catch the next filght. Definitely will never use Cathay Pacific again. Bad, very bad airline. will comment on google reviews too.
Truly loved the experience. The older I get the more I appreciate the benefits of upgrading. 14 hours in the air and able to hit the ground running.
Plane had cargo loading issues which delayed us by an hour. Not sure when the crew found out about this but it became a real pain.
Flight crew was unremarkable. They were not friendly and had a harsh tone. Truly didn't make us want to make sure we got an air Canada flight again.
The flight was packed solid which shouldn’t be a problem, but when you realize that if you are over 5’7” tall there is no room to do anything but sit uptight it changes the perspective. Especially when you are in a seat that doesn’t even recline. Those seats should warrant a discount really. It’s preposterous that you have yo pay an extra $60ish to get 10cm more leg room but have to pay the same price as everyone else when you have seemingly less leg room and can’t even put your seat back the wee bit everyone else can. Offer them at a discount on booking even. I know tons of travelling kids/young people who wouldn’t mind sitting like that for five hours if a nice discount was offered. The staff was lovely and the touchdown was stellar but the extreme close quarters is what has me pondering another means of travel whenever possible.
I did not get meals as I was asleep and nothing later
Nothing my direct LHR to YVR was cancelled and the extra time going through Toronto was terrible - the AC staff in Toronto were rude and unwilling to assist.
Wonderful experience. Long distance travel is never easy but this flight was a treat. Flight crew was very attentive and friendly
The flight was right on time and we made our connections
The people were awesome, my only complaint is the lack of business lounges
So cold. Too cold to sleep. Too cold to get comfortable. Wearing boots and a jacket and still so cold that I would need to curl up if a plane actually had enough room to allow me to do that. Miserable.
Our luggage broke and what we get back was only 26$ plus the transit in hongkong was terrible and the airline itself the screen wasn’t working but there was a proper seat space and the crew was nice and professional
speedy loading helpful staff. and clean. food is not that great
Departure date of the ticket was ONE WEEK LATER than I purchased it for. Total failure on trying to get it reissued for the date I was to fly on. Will NOT use Kayak next time due to this screw up on Kayak's part..
On-time takeoff and arrival Cabin crew very helpful, especially the crew manager (I think) (young gentleman with glass)
I cannot check in online , and not able to select my seat
Watch for "bait and switch" - cheap prices, but not obvious at all at point of purchase that there will be an undisclosed charge for baggage - and less obvious that you will have to purchase baggage at an eye-watering level. Better still, if you go this airline, leave your gear behind and buy a complete wardrobe when you arrive in country and still be ahead. The staff were very pleasant, both at counter staff level - they were clearly unnerved by having to charge - and on board.
No entertainment service which equates them with budget airlines. But their fare are regular airline fares. Aircraft are old and seats are worn.
The crews at check in counter are not professional, they are talking and playing around. Also no entertainment on the plane
2 failed landing attemps before going to Nagoya airport for refueling. After 3 hours of taxiing, we still needed 3 attemps before a succeeded landing (after the 5th attempt finally!). In total, 11 hours inside the plane instead of 4h30, and with only a crappy piece of bread to feed us. A shame.
