Find cheap flights from Hong Kong to Ho Chi Minh City

Pros: "Crew and seat."
Cons: "Larger seat."

Pros: "Crew was amazing. Plane was incredibly clean, including bathrooms. Pilots flew smoothly."
Cons: "Need a few more movies and music. Breakfast options could be better."

Pros: "Nice crew, food was not bad. Decent legroom even in the cheap seats in back"
Cons: "Check in was disorganized. Bad or no communications from ground staff."

Pros: "Takeoff and landing were smooth. Crew was friendly."
Cons: "The plane was small and no entertainment unit installed."

Pros: "Everything"
Cons: "Keep it up"

Pros: "Everyghing"

Pros: "I was late for my flight and the crew got me on standby for the next flight. No charges and no charge for checked bag. Exceptional customer service."

Cons: "The stewardesses could carry more smile when serving, a bit cold."

Pros: "How much are you going to pay me?"
Cons: "F seriously my time is valuable"

Cons: "People abuse the wheelchair policies although they are physically fine."

Pros: "Bathrooms are clean. They gave you some bread and snack and water for a 2 hr ride."
Cons: "Food was cold - maybe can do room temperature but happy they feed you."

Pros: "Crew was professional and entertainment was nice"
Cons: "Delayed boarding and took off"

Pros: "I got there. Seemed like no one cared about doing a good job"
Cons: "Really should tell passengers that you are having problems due to weather. Should avoid buses just an annoying flight"

Pros: "With limited time service very efficient and pleasant. Can’t ask for much more."

Pros: "Even though the flight was only about 3 hours long, we were fed a full meal and shown a movie."

Pros: "Very helpful and very friendly. I never saw it happen in United or any American Airlines."

Pros: "I slept all the way"

Cons: "Smaller seat now with emergency seat"

Pros: "Crew services, boarding, on time"
Cons: "Food and seat can be better"

Pros: "Nothing ."
Cons: "Poor service ."

Pros: "Flights with EVA are typically very good. A fine airline."
Cons: "I had a layover in Taipei of 1:20. But the boarding from Hong Kong was 1:30 late. So I missed my connection in Taipei to Chicago and also another flight on American Airlines from Chicago to my home."

Pros: "Flight attendants are very polite and helpful. Huge leg room."

Cons: "None"

Pros: "Plane is new and clean, crew professional and they even served a meal for a 1.5 hour flight from Taipei to Hong Kong"
Cons: "Nothing"

Pros: "I took the special meal for diabetes. It was a lot better than the regular one when i went to HONG KONG."

Pros: "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
Cons: "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."

Cons: "I traveled with EVA in March and October and ate the same snack in both trips."

Pros: "Air craft was new, seats were wider. More comfortable. Flight attendant provided me with a pillow, even when I wasn't in first class."
Cons: "Food was absolutely terrible. Too Taiwanese for my taste, not all of us like asian versions of things. Boarding was late, AS ALWAYS"

Pros: "Eva air is all about comfort, even if you use economy class. Right on schedule, staff is very accomidating, attentive and professional no matter where in the world you are. Flight meals are delicious... I had the best experiencie in flying with Eva air. Highly recommended."

Pros: "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
Cons: "The food is mediocre at best. I wish there was more movies to choose from."

Pros: "Good in flight entertainment options, overall smooth flight, take off and landing."
Cons: "Lots of kids screaming and running around the plane."

Pros: "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment."

Pros: "EVA staff was professional and boarding was done quite fast. Food was fair for airline food."

Pros: "Service by flight attendants, food, cleanliness, overall travel"
Cons: "One attendant was bit rude at Taipei airport EVA boarding counter"

Pros: "Great customer service, amenities and comfortable flight."

Pros: "Aside from the slight delay, the trip was very comfortable"

Pros: "Service and Food are good compare to other airlines."
Cons: "No complaint."

Pros: "The air stewardess were excellent !!!"

Pros: "Movie"
Cons: "Very shock during flight."

Cons: "The seats are terribly small."

Pros: "- Food - Crew - Entertainment Everything!"
Cons: "nothing"

Pros: "Everything. Service is the most important issue in the industry. They did it."
Cons: "Nothing."

Pros: "The Crew was good but I think that they are not allowed to give any drinks, food or water or wine They need to improve their services"
Cons: "Food and drinks were not good at all and not enough"

Pros: "Crew is very professional and helpful. Really love the international movie selection. Food is good."
Cons: "They just seem overworked and perhaps that is why they don't smile as much as I would expect. I wished there is a way to be more environmental with the plastic cups. Perhaps give everybody a re-useable cup in the beginning and we keep it throughout the flight. By the end of the flight, each person wasted at least 8-10 cups. That is a lot of waste."

Pros: "Staff is alright."
Cons: "Bad bad bad I book so 2 or 3 months early but I can't even choose my own seat in the front row. After my connection from taipei to Vietnam they don't even put me and my husband sit together."

Pros: "The plane was even nicer than the one from Seattle roomier cleaner no real complaints"

Pros: "Great service, comfy flight, free in-flight entertainment, good food"

Pros: "For an economy flight, provided you're seated on an aisle, this is probably one of the more affordable luxury options."
Cons: "N/A"

Pros: "Large selection of free movies"

Cons: "The flight was three hours late."

Pros: "Reasonable leg room in the economy"
Cons: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"

Pros: "The crew is so nice!"
Cons: "Same seat selection issue."

Cons: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."

Pros: "Great service from flight attendants."

Pros: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"

Pros: "crew great, food very good"
Cons: "flight also late taking off"

Cons: "Terriable service"

Cons: "The crew manager shouted to me and my 1 year old boy during the flight as my son cried. They did not offer any help, my family got insulted and cried. The worst flying experience in my life, will never take that again."

Cons: "Hindi selection of movies was not good"

Pros: "Crew were nice."
Cons: "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."

Pros: "None"
Cons: "Late boarding and departures from LA to CGK and from CGK to LA. Seats were uncomfortable for 14 hours flight. Very minimal service provided during flight, minimal isle check by flight attendent throughout the 14 hours flight. I had the rudest flight attendant, she didn't smiles. Asked for drinks but never return. My niece request for cup of noodle, instead she responded if didn't my niece had already one. I asked for beef dinner but she placed on my table a turkey instead stated she ran out after I told her that's not beef. Flight attendant yelled out loud to tell the passenger to seat down instead of approach the passenger."

Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."

Pros: "Thank you for your services."

Pros: "The crew service was very."

Pros: "I like the comfortable seats"
Cons: "Thin blankets was not enough to bear the cold."

Pros: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Cons: "The number of ads before in flight entertainment could start (i.e. movie), but that's a trade off I'm guessing, so not a big concern."

Pros: "We really appreciated the nice customer service we received from the check in desk!! We were able to upgrade and get our seats together- thank you! Also Cathay Pacific gave us our boarding passes straight through to our final destination which made it possible for us to narrowly make our flight once we were in Chicago. Very grateful for this."
Cons: "Our airplane had technical problems and our flight left 2 hours late, which made it very tight to make our connection in Chicago. This was very hard. We just wish that the delay hadn't been so long."

Pros: "Services"
Cons: "Limited help in assisting passengers who missed the connection"

Pros: "Entertainment okay. Screen small"
Cons: "No legroom at all. And I'm not even a big person."

Pros: "Overall is good."

Pros: "Blankets and good movies and very kind"
Cons: "Sometimes too cold"

Pros: "Crew was amazing. Professional, cheerful, willing to help. from take off till landing"
Cons: "Seating was atrocious. I specifically asked whether I could get an exit row seat (i am 6'4"). I was even willing to pay the extra 200$ for my partner and myself. I was told that there were no open exit row seats. But on boarding, the entire exit row was empty. It stayed that way through the flight. Super annoying."

Cons: "For a 15 hour flight no way to make economy class comfortable at this price ( I flew Cathay since they were much cheaper than flying directly from japan"

Cons: "Plane was very warm"

Pros: "Staff were excellent Food"
Cons: "Delayed over an hour. Poor communication on delay/flight info."

Pros: "It was clean. Service was prompt, but my earlier flight was better because attendants were more attentive and accommodating."
Cons: "Bathrooms weren't cleaned as often. Toilet seat covers were out both times I used the bathroom (same). Drinks were okay."

Pros: "Great service"

Cons: "It's not pleasant traveling in economy which is true for all airlines now a days."

Pros: "On time performance"
Cons: "Safety"

Pros: "Most comfortable bed... slept almost 7 hours on the flight. Food, service and everything else was excellent..."
Cons: "Nothing I can think of... They had it all covered."

Cons: "Simply excellent service"

Cons: "Food and crew members was awful i never had such a bad experience with any airline I would never flight with this airline anymore"

Pros: "Jenny (flight attendant in my section) was great. She was constantly smiling and was always positive. Her attitude made the flight more enjoyable."

Pros: "The food and snacks"
Cons: "More space on seats"

Pros: "Everything went as planned, albeit slight delay. Als good."

Pros: "great service"
Cons: "Seats too cram feels like sardines in a can"

Pros: "For a long flight, it was comforable."
Cons: "There could have had more fruit for snacks."

Cons: "nothing much. overall good."

Pros: "We enjoyed the flight, the food, the entertainment system. Everything was good including the cleanliness of toilet facilities on this 16 hour flight. Very happy with Cathay Pacific."

Pros: "Good selection of entertainment"
Cons: "Long wait to board then to take off...why can't we bring water on board for this Fifteen hour flight????"

Pros: "Food was better than average Seats were not too cramped."
Cons: "Seats are harder than I like for a long flight. Cathay screwed up my departure date and had to spend hundreds on top of normal change fee to get home on the day I was supposed to."

Pros: "Liked the added legroom and seating of ecomomy preferred."

Pros: "the plane had excellent entertainment and a port to charge your phone."
Cons: "no issues at all on this flight."

Pros: "Shorter flight airplane much nicer"

Pros: "Seats were comfortable in Premier Economy class, Entertainment offered in this class was good.They offered more movie chooses than most any other airline that ive ever flown on before."
Cons: "First off I feel asleep as soon as I seat down on the plane, even before take off and once I woke up not one of the stewardess come to offer me the meal I missed or any kind of refreshments, it was a 4 hour flight. My brother who did get the meal stated that it was very poor quality. The egg was terrible tasting, powered egg replacement."

Pros: "Nice flight attendants"
Cons: "Terrible customer service"

Pros: "The Cathay crew as always were polite and attentive to me. I love icecream. I love cake."
Cons: "Sometimes crewmembers were a little over rushed, skipping people for drinks and such, and not being particularly gracious when asked to back track (this didn't happen to me, but I witnessed it happening to others (East Indians, actually)). Economy is really cramped and awful for international flights. I wish I could afford better, but the step up in cost is beyond my budget. The food on this particular flight didn't seem as well prepared or presented as usual, but it was still ample serving and tasty enough."

Cons: "The food on the return flight from Hong Kong to Tokyo has got to be the worst I have eaten on any economy flight. It was fish and rice and it tasted as if it has passed it's best date. I attempted 2 mouthfuls and then decided to not continue waiting from the tray at all. The exception was the packaged biscuit. I refused tea and coffee on the basis of the food disaster."

Pros: "Good service. Flight attendants are nice, food is not bad."
Cons: "The seats on this plane were worse than the ones on the shorter flight. Maybe it was just an older aircraft, but you'd think the longer flights would have the more comfortable seats."

Cons: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"

Pros: "Crew were great. Seating was comfortable."
Cons: "Boarding seems a bit of a crazy process."

Pros: "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
Cons: "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."

Pros: "Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight."
Cons: "Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage."

Cons: "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."

Pros: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Cons: "Nothing"

Pros: "Flight was generally ok."
Cons: "No power or USB ports."

Pros: "New plane, service great, process fine."
Cons: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."

Pros: "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."
Cons: "Nothing"

Pros: "Check in was easy, food was decent, there was a TV in each seat"

Pros: "Plane was clean. Staff were pleasant and professional."
Cons: "Flight from TPE to SGN A321 was very comfy able."

Pros: "They didn't try to charge me for checking in 1 piece of luggage.....unlike Air Asia.....will definitely use again"

Pros: "Lined up, crew took our tickets, we loaded on the bus to bring us to the plane, but the bus just stayed there for 10-15 mins. Then they told us all to get off the bus and go back into the terminal and wait. No explanation or apologies. Waited another 30 mins then everyone lined up again. They never explained what the issue was - it was a bit unsettling. Like, was it a meintamice issue? Should we be worried for our safety? Or was the aircraft simply late/delayed? Upon taxiing and take off the pilot finally said they were delayed from a previous flight and the plane needed to be “checked.” Would’ve like to know that an hour earlier when we first got kicked off the bus."

Pros: "Comfortable seats, but that was about it. Just ok."
Cons: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."

Pros: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."

Pros: "On time, lunch served, no problems."
Cons: "No entertainment, but a very short flight, one hour, who cares?"

Pros: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Cons: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."

Pros: "The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us."
Cons: "Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served."

Cons: "Flight was cancelled without any notice and caused us to miss connecting flight."

Pros: "Everything was good honestly"

Pros: "Was able to change seat to exit row; not crowded; A350 is a really nice plane. Vietnam Airlines has amazingly friendly and helpful crew, extremely pleasant. Catering from Japan is edible. Delta Platinum gives you lounge access in Osaka and HCMC."
Cons: "A/V system was on the fritz for the whole plane; was not activated until 45 minutes into the flight and then kept cutting out for all passengers. I just gave up and slept."

Pros: "Food: good recipes, shoved out hot"
Cons: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."

Pros: "Early check in was not a problem and baggage check in weight is great and not paying for it."
Cons: "This flight seems more and more every time we take an econo flight which, should be cheaper then what you get for pricing. No fluff flight only I can see the different is the baggage weight you can take is only the extra. Seem we stayed on the tar mac for a while flying out and flying in Ho Chi which, the air movement in the cabin was not that great at all and little stuffy and warm. One thing leaving out of Term 3 at Singapore if you go thru Immegration and want to eat the food is not great all and stay away from Burger King and for the 3rd time got sick again! Worst Burger Jiont in the World ever! From no soda, the chicken nuggets tasting like fish, and the Burgees did not taste like burger very sickening! Thier are a rip-off to still wanted everyone to pay full price for the a meal and without no drink and pay extra for water and wanted people to pay for ice. Burger King Co. really need to take hard look at this Joint for very bad foods serving people and getting them sick and ripping people off with money. Seats are small and compact and the seat belt for the airline is small for a bigger person and not meaning over weight."

Pros: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Cons: "See above"

Pros: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."

Pros: "Efficient in time fight in an excellent aircraft B788-9"

Pros: "On its Airbus A 350 Vietnam Airlines recently introduced a new arrangement for the Premium Economy Section. This is the only aircraft used on the SGN-CDG line. Before they had a lay-out of 3-3-3 seats across, strictly identical with the Economy section. It is now 2-4-2, giving some more space to sit comfortably. All seats have now a fixed separation, with the possibility of placing a glass or other small objects on top of it; they look like a smaller version of the old Business Class seats. In the first row the design of the fold-up screens has been improved. Previously some invaded the personal space of the neighbour, as I had experienced last October (my knee still remembers it). Well done. Prem Economy is worth the difference in pricing."
Cons: "In Premium Economy Vietnam Airlines used to serve a lavish breakfast menu. Most of it was sent back as waste, because so many passengers (e.g. French) are accustomed to a minimalist continental breakfast. All this lavishness has disappeared now. While I understand the reason why, I wonder why they also eliminated the small portion of jam or jelly. Only butter is available to spread (spread?) on the tiny bun. It would be a nice touch to have also some jelly. Also during the night shift they used to offer some nice sandwiches to sleepless passengers. Now only pots of instant noodles are offered on demand. These pots are not well adapted for European passengers."

Pros: "Ground and air staff were pleasant and helpful"

Pros: "Vietnam Airlines super and on time all five flights"

Pros: "Small plane and very nice people. Short flight so no food or entertainment to judge. Just hard not to love the Cambodians."

Pros: "Great safe airline. Friendly flight attendants. Roomy seats."

Pros: "Stewards were friendly and helpful. Seats comfy. Take off and landing smooth. Highly recommend when traveling within Vietnam. Plus: they're a Delta partner do FF points!"

Pros: "The flight had many open seats, the crew helped to board passengers efficiently, the food was plentiful and they even offered wine on a 3 hour flight. It was delightful."
Cons: "There weren't individual entertainment systems."

Pros: "Nice planes, friendly staff. No entertainment or food during the flight though."
Cons: "No entertainment or food. They only offered free water."

Pros: "Stormy Weather! Due to weather in Ho Chi Minh City our flt. was 2 hors late from Pho Quoc. We finally got out but thought for sure we were going to miss our flt. to Siem Reap. We landed and had four minutes to catch the flt. Vietnam Air was there to guide us to the international terminal and rushed us to the plane. It took 20 minutes but they held the plane for us and we made it to Cambodia. Our luggage arrived the next day which was ok, at least we got there. Thank you Vietnam Airlines!"

Pros: "The Air France business lounge that Vietnam Airlines use in CDG Airport was excellent. Lots of space a good selection of food. The airline staff where all wonderful and food on the plane was delicious. I like the sleeping pods. Very private and comfortable."
Cons: "I would like a few more recent English movie choices."

Pros: "Friendly crew"

Cons: "The lack of support to help us to rearrange flight. No explanation"

Pros: "Notifying customers of why flight was holding for over an hour in the air (due to heavy rain)."
Cons: "No food or drink offered during holding period..this more than doubled the flight time and was quite frustrating."

Pros: "The usual Vietnam Airlines pleasant effective service ... Maybe not as many bells and whistles as others but then nor is the price"
Cons: "Nothing"

Pros: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"
Cons: "For a short hop I have nothing to suggest. Perfect"

Pros: "No baggage charge, good comfortable plane."
Cons: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."

Pros: "friendly air crew"
Cons: "limited film and entertainment"

Pros: "Crew on the planes were nice (though the people at the check-in desk were a little less so)"
Cons: "No vegetarian food options (besides not offering a regular option, as many airlines do now, even after I requested a vegetarian meal, there was none). They even told me I couldn't have more than one green salad because "only one per person." Thanks! In addition, the planes were old. Business was not nearly as comfortable as some other airlines. The entertainment was very bad -- the longer flight had very little Western, Korean, or Japanese entertainment. The shorter flight (Even in business class) had no personal entertainment at all! Will not fly with Vietnam again..."

Pros: "The aircraft is the new 787 Dreamliner and this was the first time I've ridden in one. Vietnam Airlines did a great job buying this thing for their long haul flights. It has more legroom, better seat comfort, better power points and entertainment than just about every other carrier right now. Plus the Dreamliner puts some humidity in the air while you're flying and I very clearly noticed that my sinuses weren't sore after a 12 hour flight like they usually would be. In fact, I would say that I never sleep on a flight due to being uncomfortable, and this flight on the 787 I slept for 7-8 hours both ways to and from Europe. Arriving with a clear head and no sinus pain was a welcome change to be sure! Food was very good going to Germany and a little less good, but still ok coming back. I think that is because the Vietnamese food services do a better job supplying aircraft than the German ones do. Overall a great experience and one I would love to do again! I am a frequent flyer with time flying all around the world, including in the front of the plane as the pilot."
Cons: "Nothing!"

Pros: "The service"
Cons: "The service on vietnama airlines was outstanding. The staff is very welcoming and polite. Will travel again with them"

Pros: "Nice big A321, Well flown, on time."
Cons: "Couldn't check bags through to Phenom Penh, a MAJOR #fail for a so-called "international" airport and a huge pain in the butt. So had to collect bags in HCMC and re-checkin for next flight. How is that "connecting" as advertised when I bought the ticket?"

Pros: "Great set up and options for entertainment. Felt like the seats were a little bigger than other planes and plane was either fairly new or still in good condition. Was on time and the boarding process went quickly."
Cons: "Food was mediocre but it is airplane food so no big deal."

Pros: "Boarding by bus, exactly 30 minutes before departure. Take-off on the dot, and arrival about 10 minutes early. Perfect. Main cabin OK, clean. Extra cushions offered. The right amount of information was given throughout the flight. Crew friendly, not fussy. This is the way I like to travel."
Cons: "Entertainment, on this 2+ hours flight, is not offered, and not needed. The food is minimal, some bread stuffed with something nondescript, but edible. Choice of beverage too restricted: only a glass of Coca Cola from a large 2-litre bottle, or a glass of purified water, also from a large bottle."

Cons: "Flight was delayed by 3.5 hours. 2 hour delay was acknowledged on the board when I arrived at the airport, but there was no communication after that time came and went. Flight did not begin to board until over an hour after the supposed delayed departure time."