The flight from Sydney to Adelaide was never ticketed and I was stranded in Sydney! Worst experience ever!
It was so smooth…it was so nice to hsve no issues flying. This was the first time in a while that everything was effortless Thank you
Boarding took a long time. Taking off took a long time. I spent over an hour connecting, disconnecting repeatedly from the Wifi just to watch the last 15 mins of the movie I watched on my first flight. Wasn’t offered ice with my drink. They passed me twice to throw out my garbage. And the guy next to me had his arm in my ribs the whole time.
Good but delta needs to be more upbeat about the boarding process in Atlanta
There was a storm brewing in NYC but you would never know it from the flight. Great experience and barely any turbulence considering the storm.
Just a standard Delta flight: comfortable, excellent flight attendants. We had a direct flight, seated in Delta Comfort Plus, so it had a lot going for it, nevertheless, it was a good flight…
I completely missedy flight to South America because of a maintenance issue.
Pros: "Quick boarding"
Cons: "With flying there is nothing perfect all the time. I was able to sleep on the flight and had a place for my carry-on luggage. I wish unboarding was mad less complicated."
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Pros: "Competent crew"
Cons: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Cons: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
Pros: "Very professional crew. Nice equipment. Very pleased."
Cons: "even though I was in Delta One -- the seats in the reclined position were kind of narrow, arm rests in the way made it difficult to turn over, IF I were trying to sleep. but i loved being in first class -- the only way to go on a long flight :)"
Pros: "Crew friendly, attentive."
Cons: "Baggage connection between Delta and partner KLM not made and luggage left in Atlanta."
Pros: "Good movie selection"
Cons: "Always late to depart. Seating was cramped and uncomfortable"
Pros: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Cons: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Pros: "The flight crew was friendly and communicated well. They also had a friendly attitude."
Cons: "A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area."
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Cons: "The flight had over six hours in combined delays!!!"
Pros: "New plane, video in every seat"
Cons: "Organizing boarding better. Confusion in rules."
Pros: "The plane was very clean! We loaded in the center which made everything go quicker. I was one of the last on board and there was ample overhead storage. Complimentary snacks were were substantial and service was constant. I hate going to the bathroom on the plane and it was so roomy for airplane bathrooms. The pilot was hilarious!"
Cons: "Only complaint was nothing that can be changes. I had a middle set and it was quite cramped...my computer didn’t fit on the tray or would get smashed when the person in front of me reclined."
Cons: "I checked bag at the gate voluntarily in advance and was able to board zone 1. However, when I got to my destination, I found that a large iten had been removed and was missing. The staff would not help locate or recover it."
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Cons: "My flight was delayed several times and had to rebook. Total delays were > 6 hours."
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Cons: "Could not get seats assigned until day check of check in. We did get seat together. Asked clerk said no booked . Seat did not recline. Saw crew had one row for themselves."
Cons: "Seats are hard to get comfortable in. Headrests are awkward"
Pros: "As usual"
Cons: "Landing was a bit rough"
Pros: "Please see above. Sherry was amazing"
Cons: "Plane was small and older but it was a short flight"
Pros: "How they take off and land"
Cons: "The price versus other companies"
Pros: "I love Delta airline this is what airline I pefer to go with whenever I fly anywhere they are the way for me such happy ppl and so much help."
Cons: "On one of my flights the Wi-Fi was down so it killed my entertainment but the flight wasn't long so it wasn't so bad for me"
Cons: "Very uncomfortable flight. Seats are to close to each other"
Pros: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "gate personnel delivered bad news routinely"
Cons: "contingency planning was zero to get flight crews to next flight..."
Pros: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Cons: "Breakfast was mediocre for First Class."
Pros: "Flight was on time"
Cons: "I don't get it.. why airlines have no pride? Tickets are expensive! Fuel is lately cheap.. a Don't get it.. why do they keep crying and act like poor helpless companies? You are connecting 2 major cities in the US... can you please have some pride and offer a Nice airplane and not a crappy old one? Can you have some service going beyond just a soda? It doesn't make sense! When you fly in Europe with any major airline company (not low cost..), no matter how long or short the flight is, minimum you get a sandwich and abundance of drinks.. not with Delta (or any other american airline company).. pontless. We always get treated like cattle.. but they like keeping the prices of tickets expensive, don't they???"
Pros: "When flying using the big carriers, Delta is becoming our go to airline for timeliness and comfort."
Pros: "Disappointed not to get a better seat as a Dimond member I was assigned to last row in the plane!!!"
Pros: "Crew's service"
Cons: "nothing to say"
Pros: "Rebooked to Atlanta because of a delay."
Cons: "Delta notifications and Kayak notifications were giving me conflicting information, however once I arrived at the Houston airport a Delta representative clarified my issues."
Pros: "The cookies on board were tasty."
Cons: "There was no gate agent until another passenger went all the way to another gate to retrieve one. The flight kept getting delayed, but no one made any announcements about why or even that there was a delay. Passengers just kept noticing the time change on the flight info board. On board, if you didn't buy into Delta's classist system of paying for an "extra comfort" seat (which, by the way, is a regular seat), you were seated in a tiny shoved in extra row where even my 8 year old's knees bumped the seat in front of us while seated. I will never fly Delta again, particularly with them being one of the priciest options."
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Cons: "The gate in Calgary took approximately 45 minutes to allow off the plane . We arrived early but by the time we were able to leave the plane , boarding for our next flight had already begun. We had to go through customs and other planes from the US had similar problems. Therefore many were delayed."
Pros: "Seat Was good for economy. Crew was great and boarding was also good"
Cons: "Dinner service on the Calgary-London flight started very late and the cabin lights weren’t dimmed for several hours on this night flight."
Pros: "Crew not attentive unless you were in club class"
Cons: "Didn’t really expect much it was okay"
Pros: "flight attendants were very good & compassionate for a blind passenger."
Cons: "Check-in crew on the ground needs an attitude adjustment. They were more interested in high 5ing one another than opening up to take care of waiting customers. the service culture was lacking."
Cons: "Missed my connection"
Pros: "Very comfortable. I was impressed with seat comfort, especially nice after being in cattle class with another airline on a 12 hour flight across the Pacific."
Cons: "It would have been nice for WJ to have an earlier flight from Vancouver to Winnipeg. But I understand it depends on demand."
Pros: "I received great service and the flights were on time."
Pros: "Attendants were great - left on time and arrived on time. No problems."
Pros: "Good legroom compared to other carriers"
Cons: "Almost 1 hour late leaving. No westjet connect, so no entertainment."
Pros: "Upgraded to Plus - it was great."
Cons: "Too bad we have to pay extra for Plus to get a reasonable amount of room."
Pros: "Good quick boarding, left on time. Quick luggage at destination."
Cons: "Getting told to leave the plus section while waiting for the washroom. Too cautious with the tiniest bit of turbulence and the seatbelt sign left on for probably 30 minutes too long."
Pros: "All flight crew were personable, kind, funny, warm and I am someone who is afraid of flying. I felt safe and comfortable."
Cons: "Did not purchase food on the plane"
Cons: "Horrible trip. Never again"
Pros: "Flight was good."
Cons: "Was boarding at C70 but only saw signs for 71 and C73. Asked Westjet staff where we were boarding and they told me (and others) that even though we were booked to take off from C70 we’d be departing from the gate labeled C73 and also labeled for a flight to Regina. Still got to Hamilton though."
Cons: "It took several hours for the decision to be made to cancel our original flight from PV to Van, and when the final decision was made, the complete lack of sympathy or communication came as a shock. No one informed us why we were moving to another terminal or that our flight had actually been cancelled and we would be staying another night in Mexico for another two hours. Getting our hotel voucher and transportation to the venue took another several hours. (Sorry Westin, but you also receive poor marks on your food services. Your front desk people were great though!) The following morning we were not informed that there would be no food service on the flight, so my kids were starving by the time we touched down in Vancouver. The ordeal was exhausting and when we finally arrived in Vancouver we almost missed our connecting flight because of a huge error in off-loading our luggage. It shouldn’t take over an hour to receive your luggage. Again, the communications break down led to hightened anxiety and stress. The whole horrible journey home with WestJet made the loveliness of my actual holiday pale into the background. I was very disappointed in WestJet as I’ve had fabulous experiences in the past. If possible, I will avoid flying with them again any time soon."
Pros: "The crew was very friendly and funny"
Cons: "Everything was up to my standard"
Pros: "Everything west jet is great"
Cons: "It did not happen. Being transfered to air canada in Toronto was a night mare"
Pros: "Got upgraded to 1st class with Julie and Jackie with ur outstanding cabin steward Fabricio who served us with grace & charm for our 5+ hour flight from Cancun to Calgary which literally flew by. Brilliant marketing strategy. I love WestJet!"
Pros: "The stewardess serving drinks was very pleasant. Thank You"
Pros: "Crew was very nice."
Cons: "Boarding was supposed to start at 10:20, but was delayed for at least 30 with no updates. In fact, they were still showing the flight as leaving on time up until the last second, which is not ok. Gotta keep the passengers updated folks!"
Cons: "No crew to load the baggage or guide us out of the terminal. After a day of cancellations and delays for my one flight, my baggage was lost. I felt like notifying us about delays and cancellations could have been handled more efficiently. Also, the staff was not helpful when my baggage was lost"
Pros: "My trip was so good that I wanted to recomend to every body.BUT, Last night when I came back to vncouver ,about half an hour I have to wait until my suitcase arrived. I saw a lady were coming back from England and she was tired and had another connecting flight that was worry will lose it , Another lady was coming from Nairoobi .Her kids were waiting for her . It was very bad publicity for your flights. But your staff and flight was very good. I hope you can solve Luggage problem. Thank you."
Cons: "Waiting a long time for my suitcase to arrive."
Pros: "very amusing male steward! (welcome to westjet flight xxx to cancun!")"
Cons: "well, someday i hope to be able to experience "first class!" travel, but all in all, quite adequate! i always try to fly westjet in canada."
Pros: "Friendly crew, easy boarding! Small overhead but crew took larger bags under the plane for no charge."
Pros: "It was nice staff r very friendly"
Pros: "The plane was less busy so many people had an empty seat next to them. It was great for leg room and I slept the whole flight!"
Cons: "I had to pay for internet to download the app to watch movies"
Pros: "The flight and crew were great, great flight. Arrived earlier then stated. I still enjoy flying in and out of Hamilton. Great airport. If I can book West jet again, I will, great airline. Took some great pictures from the aircraft. Thank you !!!!"
Cons: "Security, too much, even when we arrived, customs twice."
Pros: "Good amount of leg room"
Cons: "Bathroom didn't work in the back of the airplane"
Pros: "Main stewardess was very pleasant. Not full flight so I moved back and had a seat to myself."
Pros: "Again, staff was friendly and approachable attitude."
Cons: "Toronto airport needs proper signage. I got lost and wasted my half an hour to just find a transist to downtown."
Pros: "Comfortable seat with lots of leg room"
Pros: "Crew was cheery, in-flight entertainment innovation evident, plenty of opportunity for water/snacks"
Cons: "We were heckled by gate crew about whether my dog’s carrier was too small for him. Many suggestions were made that we were subjecting him to animal cruelty, and that we were abusive to him. He’s 7lbs, so he can’t be much smaller a dog, and his carrier it turns out, doesn’t fit under WestJet seats, despite being within carry-on luggage dimension limits (their life jackets take up most of the legroom), and thus could not be any bigger. Did they want me to have a smaller dog, or a Euclidean space-defying carrier? I suppose they were suggesting that taking a dog aboard WestJet is abusive, because they certainly don’t provide adequate space for anything larger than a hamster, they hassle you about it, and they charge you $50 for the fun of it. One agent had the nerve to reach into his carrier without permission, unannounced, and invade his personal space, him being a rescue and very anxious."
Cons: "Counter checking was not available when I got to airport, and I needed to wait to hand over luggage. Counter crew did not know if I could take an umbrella through security, so I sent it through with luggage and it arrived mangled. I would think crew should know about implications of taking an umbrella."
Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."
Pros: "The crew and staff were great on the plane. Could use more staff at the checked bags area but overall good experience"
Cons: "More agents at the check in desk"
Cons: "Pre boarding passengers were disturbed by having to get out of their seats to allow other same-row passengers to be seated. If those needing assistance were boarded last all other passengers are settled and could move more easily for them than the other way around."
Pros: "The flight was great. Especially because the WestJet agents named Kelsea and Sarah who were a pleasure to deal with. They successfully accommodated my request to sit with my new wife! Thank you so much!!"
Cons: "I was able to download the WestJet Connect app on my phone which gives you access to tv shows and movies to watch on your own device during the flight. The app was free and easy to use and there was a decent selection. However, the wifi on board is not free so even though you could watch the tv show/movie - the sound did not work unless you paid for it. There are many other airlines that offers everything for free - it would have been a more pleasant if we were able to actually utilize the service."
Pros: "Efficient, friendly and excellent service. Very enjoyable flight, as per usual :) Keep up the great work!"
Cons: "It's too often people complain. We arrived safely and recieved excellent service. So no complaints"
Pros: "Great crew, West jet connect worked fabulously"
Cons: "Cramped space and airplane food"
Pros: "We got some extra help in the airport :). Thanx"
Pros: "Regular seating on this West Jet flight was great, very comfortable with ample room."
Missed my connection due to poor weather disrupting AAs entire fleet. Rebooked my flights twice and was still unable to make it home. No offer of hotel compensation despite me being stranded overnight in Houston. Nothing really to do about it- just a bad couple of days to travel. I wish they were a little better at letting us know about delays in good time, as it would have made a difference to my planning.
Left 40 mins late; we were fine on our connection but many on our flight were not.
Cons: "The AC was off while we were waiting to takeoff so it never felt cool in the cabin for the hour(ish) long flight we had. I don’t know if it was the size of plane that made it so we couldn’t have that on while taxiing/waiting our turn to take off or what, but it was too hot and stuffy onboard in Texas on the tarmac. Our next flight from Dallas to Huntsville, AL had the AC on the entire time we were waiting our turn/taking off- the plane was newer and slightly bigger. Not sure what the deal was but it made the flight pretty miserable."
Pros: "When we did get in the air, the flight seemed to go quickly and we got there fast."
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Cons: "the wifi is awful"
Pros: "ON time"
Cons: "Food selection"
Pros: "Amazing crew and boarding process (given our priority status), great food throughout the flight."
Cons: "Seat comfort"
Pros: "Boarding was quick and easy"
Cons: "The plane could have been cleaner"
Cons: "Smoke in cabin, has to return to Houston. Then they never transferred our luggage as promised."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Cons: "Seats are too close"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Pros: "Great crew. Easily accessible."
Cons: "Several delays."
Pros: "Much better the typical American cattle class. Qantas actually served real food. Cabin was spacious."
Cons: "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
Pros: "Service for wheelchair was excellent with staff at checking counters"
Cons: "Need some sort of gluten free snacks!"
Pros: "Prompt on time service."
Pros: "Easy boarding, smooth takeoff"
Cons: "The loud child behind me kicking my seat and yelling"
Pros: "Late takoff"
Cons: "Late takeoff"
Pros: "Was able to sleep"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Pros: "Very little"
Cons: "Gotta fly from HOU to DFW to get anywhere ... Delays, running from gate to gate .. meanwhile AA staff and gate agents are always scowling and never helpful. In general, flying is expensive and sucks."
Pros: "I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed."
Cons: "No complaints!"
Cons: "3 planes all with mechanical issues... numerous people left stranded, the whole thing was a nightmare. Finally got home around 1 00 AM. But the worst part was the gate agents I literally felt like I was disrupting their day! Email sent to American."
Pros: "Everything was fine except..."
Cons: "The directions don’t work to connect to in flight entertainment."
Cons: "The A319 outfitted in this way is to freaking tight!!! There is not even close to enough leg room for an average sized American male. I'm no taller than six foot and not overweight. You must fix this issue. I will look for other carriers whenever possible."
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Cons: "Airplane very uncomfortable!spacevery reduce to obtain more seating capacity they forgot customer comfort"
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "the fly was on time"
Cons: "I don't like central seats"
Pros: "Flight attendants were nice trip was uneventful."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Cons: "Personnel; lack of customer service"
Cons: "My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets."
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Cons: "Late and delayed arrival. No seed assign until I was at the gate"
Cons: "Delay No direction help for the gate Bad seats"
Cons: "They lost our baggage and communication was terrible"
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."
Pros: "Free beverage"
Cons: "Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again.Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again."
Cons: "Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated"
Pros: "The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for"
Cons: "The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!"
Pros: "Great flight crew and smooth landing"
Cons: "Pretzels are not a good snack"
Pros: "The crew was nice."
Cons: "Everything is too cramped. The sound on the entertainment unit is terrible."
Pros: "Nothing good to say for this flights overall."
Cons: "Spent over two hours on the plane/tarmac waiting for take off. Air Canada sucks."
Cons: "Extra rules about headphones are annoying and no beverage options. Horrible terminal that does not let you get a drink before boarding and gate agent did not update boarding when it was late, so no one could venture off and get a drink of water before flight."
Pros: "The crew did the best they could"
Cons: "Flight was super delayed with no explanation"
Pros: "We didn’t crash."
Cons: "We continue not to crash."
Pros: "On time, smooth flight, good movie choices"
Cons: "Cramped seating"
Pros: "The few were friendly."
Cons: "The food selection was poor."
Pros: "Service counter staff was helpful to confirm seating although I did not like being put on standby. This happens too often with Air Canada."
Cons: "Stop the overbooking!!!!!"
Pros: "Entertainment options"
Cons: "My wife’s screen did not work. The pitch between the seats was too narrow for a transatlantic flight. Older plane that needed to be cleaned and updated."
Cons: "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."
Cons: "Not enough room for everyone’s carry ons even though websites clearly state the allowances. very small plane. No snacka offered on almost 3.5 hour flight only drinks."
Pros: "The seats were large with lots of legroom even in regular economy"
Cons: "The departure was delayed 75 minutes. Boards at the airport were not updated quickly. My entertainment system did not work but everyone else's did. The cabin crew wasn't very friendly"
Pros: "The seat beside me was vacant, so I had extra room."
Cons: "Flights in the late evening from Toronto to Ottawa always seem to be delayed. We spent a lot of time boarding, and a lot of time de-icing before take off. There would have been plenty of time to serve refreshments during de-icing. But refreshments and dismemberment of ear phones only began once the plane was airborne. There was not enough time to service all the passengers at that point. I'm not sure why Air Canada cannot at least give you ear phones when boarding. And why cannot refreshments be served during de-icing?"
Cons: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Pros: "Air Canada is fantastic. Will never use air india."
Cons: "I liked everything about AirCanada and nothing about Airindia."
Pros: "First flight comfortable fast clean aircraft Second flight older plane small not as clean"
Cons: "Air canada has a problem at every arrival gate each time we landed there was no sttebdebt st the gate and so we sat on the tarmac fir a while while they awIted somebody to come and drive the Jetway to allow us to park and deplane This happened all three times"
Pros: "Flight was on time"
Cons: "Didn't serve any free snacks or food."
Pros: "it was a long flight, not interrupted by too many announcements"
Cons: "boarding was problematic. I paid extra for a seat closer to the front yet had to store carry on in the rear of the plane. when asking the flight personnel for assistance regarding the matter, he promptly gave me a glare and turned away totally ignoring me. In waiting until everyone had exited the plane before being able to retrieve my bag, it completely defeated the purpose of the extra expenditure. perhaps boarding the rear of the plane first. regardless, my biggest concern was I felt like the flight attendant should have responded but elected to snub me. amazingly I lived to talk about it :-)"
Pros: "the cew was nice"
Cons: "The terminal had no food options at all when we were in a very delayed flight and hungry. We were not given seats ahead of time and therefore were assigned the last row which was very uncomfortable and could not recline. No one was at the desk to help with the seats for a Very long time. The boarding process was not good."
Pros: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Cons: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."
Pros: "Was not impressed with this flight. Honestly this experience will make me reconsider booking with AC in the future."
Cons: "Check in at Houston is terrible. Air Canada made us transfer our own luggage between flights causing us to almost miss our flight. This should have been indicated when booking the flight, we would have purchased a different flight. When we got on the flight, overhead bin was too small for my husbands carry on and a flight attendant whisked his bag away before we could ask where she was going. She came back without the bag and we asked where she had taken it- she had checked it without asking us if this would be ok. The bag was full of valuable breakables as well as our cash and cards. We asked if we could get the bag at the gate and she said it would come out on the carousel. So we spent 3 hours completely stressed out. Drinks were only served once the entire flight, more water should have been offered. When we got off the plane one of our bags had gone missing. We had to wait 2 days to have it delivered. It was delivered at 4am in the morning. Overall compared to the previous United flight, Air Canada has lots of room for improvement."
Cons: "The temperature control system was broken so the cabin temperature was upwards of 90F for the entire flight. The flight crew wouldn't acknowledge the issue until we had landed."
Pros: "Didn't actually take this flight due to a missed connection."
Pros: "The staff were very friendly."
Cons: "Some of the equipment on the airplane didn't work. TV monitors."
Pros: "Wasn't too late. Plane seemed clean."
Cons: "Seated beside a young child with behavioral problems. Father mostly slept. Child stood on seat and jumped up and down, crawled under seats, threw ipad on my foot repeatedly, spilled his drink all over himself and his seat, screamed whenever his seat belt had to go on or his table top couldn't be down. At one point, the dad lost his temper, swore at the child, and covered him with a blanket in a big screaming match before doing up his seat belt--I was afraid he had smothered him but it had the effect of calming him down. No attendant even tried to intervene apart from asking "can I see your kid's boarding pass?" People should have to disclose when they are travelling with a child with severe behavioural problems and attendants should rescue anyone forced to sit beside one or at least make the parent care for the child. Also, a minimum of crackers or pretzels would be nice with drink on 5-hour flight. The entertainment system wasn't operating correctly and kept having to be reset by crew or reset itself. And, after first class etc. board, why don't they board the people at the back of the plane first, not the ones at the front? It took forever because people in front zones hadn't settled into their seats before people from the back zones tried to board."
Pros: "Air Canada you suck. Told us that our flight wouldn't leave before we boarded as the computer system was down country wide. We still stood in like for an hour and hey could have manually checked us in as they did others. We were promised no planes would leave and when we got to the gate our plane was pulling away leaving 10 of us to scramble to find another flight. Customer service argued with me saying no flights were going to Ottawa and my Kayak app told me otherwise. Thanks for making my flight home for a funeral that much more stressful and having my family wait 4 hours risking all of our lives with freezing rain drive home."
Pros: "I think cost me without needing to go back and forth"
Pros: "same as above"
Cons: "same as above"
Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"
Pros: "Cleanliness, crew (in general)."
Cons: "Problems with entertainment system sound seem to be a recurring problem aboard aircrafts - the jacks seem to be in bad shape in most, whether for the provided eraphones or those brought on board."
Pros: "Flight was on time"
Pros: "Same as anove"
Pros: "Plenty of leg room, friendly crew, everything was clean"
Cons: "Entertainment system didn't work for me or my wife (and a few others that I could see from looking around) even after they tried to reset/restart the monitors three different times..."
Cons: "In order to make more money, Air Canada purposefully sits couples, families etc. who book together separately, in order to try to get them to buy upgraded seats together."
Pros: "It was great"
Cons: "My "window" seat was beside a wall. So i actually didn't even have a wi dow seat, not really."
Pros: "They were able to put me on standby for the next flight and I made it on. I would have been upset if had to wait for the last flight at 10:55pm. I understand this is not always in the airports control."
Cons: "My flight from Montreal to Ottawa was canceled and I almost had a panic attack. I was flying alone for the first time."
Cons: "My luggage didn't arrive when I did. I had to spend several hundred dollars on cloths for me and my niece so that we had what we needed for the two days it took to get our bags."
Pros: "Wheelchair service arrived very late yet the flight attendants and the Captain remained with me until the wheelchair arrived. Outstanding attention and care for passengers."
Pros: "Boarding was fine. The food was not good and the flight attendants sat in the back of the plane instead of bringing drinks and food for a ten hour flight. We lost a day of vacation due to Air Canada not being held accountable for the flight being late as well as sitting on the Tarmac at Haneda airport."
Cons: "We sat on a Tarmac at another airport for five hours without knowing how long we would be there. Also, there was only one crew member that was helpful. Our flight was supposed to land at 2:20 pm and did not land until 10:30 pm at Narita airport. We were not compensated and were abandoned by Air Canada. We had to sleep in the airport since everything was closed."
Pros: "NOTHING AND ABSOLUTELY NOTHING"
Cons: "EVERYTHING ABOUT THE SERVICE"
Pros: "entertainment is good"
Cons: "late for 4 hours, messed up my itinerary"
Pros: "Everything but the size of the in-flight seats"
Cons: "Seats way too small and uncomfortable."
Pros: "AC changed to a different plane for our flight at the last minute, so seat assignments were messed up, and we had paid extra to choose seats. So why pay extra for seating when the airline can put you wherever they want at their discretion. In addition there was a minor delay in take off while the flight deck crew had to re-programmed the avionics to our scheduled route. But we made up the time en route and were only a few minutes late. On the whole, not a bad flight experience, just the usual frustration in the process. I long for the days when flying was a pure pleasure."
Pros: "flight was on time"
Cons: "not even a little snack served with the drinks and the amount of legroom was minimal and I'm not tall"
Pros: "The staff were efficient and friendly. The entertainment system is great."
Cons: "More room - but the flight was short and the price was right, so that's not a deal breaker."
Fue un viaje desagradable debido a su retraso.
Awful and terrible flight attendants with very poor skills and service and no empathy for the passengers
Entertainment sucked. Wi-fi bad. Horrible snacks. Just was happy to get off the plane.
Smaller plane therefore, smaller overhead bins. my carry-on needed to be compacted if I had known in advance I could have done it before instead of in the isle.
United jerked us around. We had Business Class seats but were refused entry to the United Lounge because we were leaving for Boston from the International terminal where our flight landed. Really!?
Pros: "Llego a tiempo"
Pros: "that I was finally able to go home"
Cons: "Customer service was very poor. The arline could've notified the connecting flight that we had landed and to wait on us. Instead, the connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 and the flight had already left. In addition, the reps did not show and form of empathy that we had missed the flight, of no fault of our own. When asked to provide transportation the connecting flight, the rep acted put out and stated we would have to wait (mind you, the next flight wasn't scheduled to board until 1:44pm). I was then told, the rep was going to lunch and I would have to flag down a ride. Lastly, a $10.00 voucher was nothing considering most airport meals are over $10.00."
Cons: "The departure gate was changed four or five times, including after we had traipsed from one end of the concourse to the other, only to have the gate changed BACK to the one from which we came. This was at supper time; we wanted to eat in the terminal but were rousted from two different lines to change gates. We couldn't stop running back and forth long enough to eat! I got updated info more quickly from Kayak than from United, despite having signed up for email and text notifications and having the United app. Come on!! Eventually we were marched down to a narrow hallway, crowded with passengers from two other departing flights, held in formation by obviously harried gate agents and finally led outside to the ramp to board the plane. The worst boarding experience. Ever. Give me Southwest anytime."
Pros: "I’m handicapped and requested wheelchair assistance when I booked flight. Not once was it ready I had to ask for it at every leg of trip, going and returning. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didn’t have the seat available that was originally designated and the woman at customer service didn’t care. New flight delayed 3 times and I ended up being in Newark for 9 hours and got a total of $30 in vouchers, had anyone that gives these vouchers out bought anything in an airport before? And the $30 I did get I had to beg for as well. No more united for me thanks."
Pros: "Rude gate staff. They were being very condescending in their tone while saying perhaps appropriate information. This occurred starting when one woman got in line. The sign kept changing...her accharine like tone telling her that boarding would begin at 1130 was unnecessary. Communicating with foreign passengers whose flight had been rebooked to this flight was very poor. Instead of asking them for the name of their baby, the gate employee kept asking them for the lap child name! This occurred over and over until finally they asked for the bany's name. The lady who is from Chicago started practically wagging her finger and just saying NO! to bags that might be too large. How she did this was overly rude even when the bag fit in the metal sizer!"
Cons: "Sorry....above is what I did not like. I like that my bag was shifted away, tagged and put on board...made it to Rome! Flight staff very professional!"
Pros: "WiFi and entertainment on board the aircraft"
Cons: "All goof"
Cons: "After being so delayed on our first flight from San Francisco, I was nervous about getting to our connecting flight in Houston. We were assured by the flight attendant that when a flight is delayed and has connections, they communicate that to the gates and we would be fine. It was the OPPOSITE of fine. We landed with 10 minutes until the flight to Costa Rica left and they let all of us who were connecting deplane first, only to run full speed to a gate who’s plane left 10 minutes EARLY and decided that it was not going to wait for the 12+ passenagers who had no control of the delayed flight. My fiancé and I were flying to our WEDDING. So now I’m sitting here in Houston for a full 24 hours waiting for the next flight to take me to my wedding. The only “accommodation” united airlines gave us was a hotel. No compensation for the night we paid for at our resort in Costa Rica that we are missing, no upgrades to a better class on our new flight and no reassurance on how terrible they feel for this giant and heartbreaking inconvenience. I am furious."
Pros: "The crew was very kind, professional and accommodating."
Cons: "I paid extra so that we could have more leg room and be closer to the front of the plane yet upon embarking we were part of the last group to board. We sat in the first isle directly behind firstclass yet borded. virtually last. I was told by the flight attendant that because I purchased my airfare through Kayak as opposed to the airline was the reason behind this. I had no idea that this was the case and on top of spending the additional fee for upgrading, I was disappointed. I have a 0 star for entertainment because there was no N/A as a selection choice. There were no movies or entertainment aboard this aircraft."
Cons: "I had very little time to make my connection in Newark. Other airports/airlines have given me a short connection pass which has allowed passengers to make their connection with less stress. The security line inNewsrk was ridiculous. I spoke to a TSA agent who couldn’t have cared less if I missed my flight and a United representative who told me to “just try.” In the end, I had to ask other passengers if I could go ahead of them. While I made my flight with a few minutes to spare, the process could have been much easier and the United Rep could have done more. He could have just called the gate at the very least to let them know I was coming. Apathy is not an indication of good customer service."
Pros: "Terrific Gate Team in Houston, who were extremely helpful with my current disability (my foot is in a walking boot). Gate agent immediately approached me once I got to the gate (via wheelchair) to see if I needed anything else. Then she took it upon herself to move my seat so that I had an empty row on the flight to prop my leg up on the flight, which was excellent customer service. She anticipated my needs & exceeded them. She signaled for me to board early, so I had enough time & space to get down the ramp. Gate agents like her are hard to find these days. I wish there were more agents like her. Flight to Indy- Plane were more spacious between the seats. My knees had 6”-8” between them & the seat in front of them. It was a new plane, so if this is the direction that United is going with their aircrafts, they will have lots of happy flyers."
Cons: "It was recommended to download the United app for free inflight Enterainment once I purchased the inflight WiFi. After purchased, none of the movies or tv shows would play. It seemed like slow WiFi was making it impossible to utilize the Entertainment promoted by United."
Pros: "There was a fair amount of leg room."
Cons: "Boarding could be a little frustrating because groups 3 4 5 were 1 lane and there wasn't a lot of room in the airport. Also, there wasn't a lot of time to get from one side of the airport to the other to stop at the restroom and get a real meal, since there was nothing served on the previous flight. Due to turbulence there was nothing served on the flight, which is beyond the control of the crew. They knrw ahead of time about the turbulence, perhaps they could have quickly passed out pretzels or cookie before the flight took off."
Pros: "I had no problems the gate agent was very nice and I did get the basic economy which that only did I have to pay for my bags but I also got the last seat in the back in the corner which is OK I guess I’ll pay more attention to the fair I still probably saved a little money but I don’t know that I save that much I think that sometimes the boarding agent needs to pay attention to the carry-on luggage for sure bring a lot carry-on luggage which doesn’t allow for others to have carry-on luggage who were in the later groups and then they get penalized with their bags being checked as there’s no more room and they’re not basic economy but other than that I like taking United they have nonstop service between Orlando in Houston and it’s been a wonderful experience most of the time and I think the airlines do a pretty good job considering the traveling public themselves to be very challenging at times professionalism and courtesy works both ways and unfortunately people buy tickets and think that it’s a one-way street. they then run to the media who loves to make it about the big guy versus the little guy anyway good job united and I will continue to fly you when you’re the most appropriate carrier to get me to where I want to be."
Cons: "Nothing I just need to pay more attention to my ticket purchase I didn’t realize it was a basic economy until after I bought it which meant I had to pay for my bags which added $50 to my fair which wasn’t that big a deal but then I got a seat all the way the back in the corner which really wasn’t that bad either but if I went to Carrynon a bag I was allowed to do so"
Pros: "We had an aisle each! The staff were friendly too."
Cons: "A slight delay"
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Pros: "The crew was the best part of the entire awful experience. The pilots let people tour the cockpit and the stewards were very accommodating considering their rules and restrictions. With so many delays, we were able to disembark the plane and come and go as we needed till we were able to finally board for takeoff."
Cons: "We all received updates every thirty minutes with a new departure time and each time we were supposed to depart, there was another delay. The first delay was caused by a seat cushion floating device not being on the plane (hour delay right there) and then for the next three and a half hours, we all were constantly being delayed due to rain. The rain was not their fault but had that cushion been properly stocked on the plane, we would have missed the storm and been on our way. A two-hour flight became an eight-hour hell. Not to mention, the plane itself smelled like a seedy bar bathroom, I had to tuck my legs underneath myself because there was absolutely no legroom, and my row mate was a belligerent drunk. Getting home at 5 am Monday morning and going straight to work was not ideal. Would have been nice to be home on the same day that my flight was scheduled."
Cons: "I had to be switched to a different airline, arriving 3 hours after I was supposed to I was late to my grandmother's funeral and had the most difficult time even arranging this, as the rep rebooking was adamant about me getting on the next United flight 12 hours later Then, my $310 luggage failed to arrive and I had no clothes to wear to my grandmother's wake. When it did arrive, my suitcase was broken. I tried filing a claim with United and they dismissed it and stated that they were not responsible - a recurring theme from this entire experience"
Cons: "I got late to my next flight !! I loose my flight ."
Cons: "The Capt. Lying to Us and after 40 minutes sitting on the rap being held. The Captain came on and said the delay was Dorothea baggage boys loading the plane aft heavy and incorrectly loaded they had to totally remove every bag and reload the entire baggage and move most of the bags to a forward compartment . Many passengers wanted off but they crew refused Another reason not to fly United I am cancelling my return flight an returning on another airline! United is e worse airline in business today. Do not book on United Everett Johnson Bellevue, Washington"
Pros: "I liked how there were some (very few) staff that were friendly and helpful. They somewhat eased the nightmare a bit"
Cons: "There were so many delays that could've easily been avoided. To make matters worse there were two United attendants at the gate hastling every passenger preboarding. The two women were so rude and confrontational. Then I board the plane that I had to be rebooked on because of the delays I missed my connection .. and didn't even get the seat I chose. A woman sat in my seat and refused to move, leaving me with a middle seat next to a lady who was so mean. She kept making rude comments to me throughout my 5 hour flight, and proceeded to get intoxicated. I didn't get home till almost midnight..when I should've been home by 9."
Pros: "The flight attendants"
Cons: "Well no movie screens, and when you get on the plane they say there is internet movies, but you need to download the ultimate app for United to have it work!! The internet was so slow I could not download on my iPhone 7 Plus with 256 gigabytes and well No Movie!!!! It is the first time that I have not watched or played something in maybe 40yrs!! Also I asked for a seat that would recline and they gave me the only seats that do not because the emergency exit was behind!! The had no sandwiches or salads, they only had chips, crackers, etc"
Pros: "Thanks for the ONE toffee cookie at the beginning of the 8 hour long flight."
Cons: "I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. There was one younger African American flight attendant with a light brown, long curl wig that didn't look like she wanted to be there. You can tell by all her eye rolls, sighs and not responding back to numerous thank yous given to her. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."
Pros: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Cons: "Coffee and cookies. Moscow mule"
Pros: "The flight took off and landed on time."
Cons: "When I went to the gate in Houston to get my boarding pass for my second leg, the lady at the gate counter yelled at me because I didn't know my seat assignment even though I had already explained that I didn't know because I didn't have a boarding pass. On my original booking, I had chosen my seat to be a window, but when they rebooked me they put me in a middle seat even though there was a completely empty row in front of me. Then, to top everything off, they forced me me check my rollerboard carry-on because they said there was no more room on the plane, but when I got on I could see multiple spaces were still available. Another passenger and I were left to wait nearly 5 minutes on the jetway while the gate counter rep went to print our checked luggage tags. I asked the stewardess why I had to check mine even though there was plenty of space, and she said "it's hard to tell sometimes how much room we're going to have left." She also didn't offer any apology. All in all it was a terrible experience. I had to wait unnecessarily at various points of the travel process, had to endure a layover that was more than double what I had planned for, was forced to check my carry-on at the gate, and worst of all I missed a really important meeting. United obviously does not care at all about economy customers. Don't trust this airline! Book on Southwest or JetBlue - they actually care about customer retention!"
Pros: "From the Take off location in Low Angeles the United personnel was terrific...my parents both have health issues and the wheelchair..go cart service was great..."
Cons: "When returning from Houston to LA...i appreciated that the wheelchair service was ready when they arrived....what i didn't like was that as we entered the elevator one of the workers made a comment to his partner that there was to much weight cause the elevator made a certain noise...but not as if he was concerned more jokingly...my mother is heavy set ...she and our party thought that was rude and unnecessary...they both looked at her...i was going to bring it to there attention, but what good would of it done...so please address it....there were 2 gentlemen...one pushing my father which was a Hispanic male and the other was a black male pushing mother...the one who made the comment was the Hispanic male....and another problem was the airplane was very warm..."
Cons: "I didn't receive any notification that my second flight was rescheduled. The airlines had all of my information and I verified it was correct; however, the airlines did not know why I didn't receive a notification. Also, I spent more than 14 hours trying to get home. What should have taken 5 hours ended up being 14 hours with12 spent at one airport. I'm exhausted, fatigued, and annoyed with how this day is going. I thought I was going to be on the next available flight, but that meant one of four standby personnel on a flight overbooked by 2 people. But hey, I still have my health"
Cons: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Pros: "I survived."
Cons: "Just before takeoff we had to abort and the crew slammed on the brakes. It was entirely frightening. We sat on the runway for a long time after that while the crew did not have clear answers for what was happening or why. Several things happened while we were on that plane that were unnerving for the passengers. So much so that at least one passenger threw up. Very scary. We did end up taking that plane on to our destination two hours later, but it was the worst flight experience of my life."
Pros: "The crew was very friendly and efficient. They were extremely helpful with our requests. The entertainment was good, I was able to watch a movie the whole flight home."
Cons: "We were expected to land at 5pm and did not land until 5:20pm. Upon arrival, the line to immigration was ridiculous. The machines were super slow and kept freezing. It took an hour before we could get to the X-ray line. At this point we had already missed the original time of our flight. Luckily the flight was delayed 30 minutes. After going through the x-ray machines we ran to our gate only to find out it had been changed and delayed again. We made it to our flight which was now rescheduled to depart at 7:23pm. After sitting in the plane for 45 minutes we did not depart until 8pm making our landing 2 hours after the original time."
Pros: "The associate at the desk confused my flight for the next flight. I was given the wrong information and I watched my plane depart from the gate. Upon realizing that employees of that gate had left, and we're not coming back, I had to ask passing personnel about my flight to find that it left already and that I had already been rebooked without being notified. I now had to fly from Houston to Chicago to Nashville. The new flight boarded almost 2 hours later than expected, and upon landing in Chicago, I had already missed my connecting flight to Nashville by 35 minutes apparently. Unacceptable."
Pros: "We were early for our flight. The flight was canceled 30 minutes before boarding, with no reason. United handed us a card and told us customer service would help us. Although we were booked on a flight the next day, it was on AMERICAN with a connecting flight. We waited in customer service line for an hour, to be told we would get only a discount on a hotel for the night. Not 100% paid for. We then waited another hour to be told our bags were already at our destination. No food vouchers. Just a goddamned headache. Horrible."
Cons: "Nothing. Boo on United."
Pros: "I thought the newer model 737 with the ambient lighting and redesigned overhead compartments gives the plane a less claustrophobic feel. The pilots did a great job navigating through potential turbulence and the flight crew was attentive and on point. A better experience than the crew on the flight from Seattle to Houston four days before. It is my understanding that Continental crews remained intact upon the merge and my assumption was this was a Continental crew versus the United crew that was not as good."
Cons: "The boarding process with the arbitrary assignment of boarding group 5 giving us no chance to bring our one bag on the plane. There is no real enforcement of the carton policies of these airlines which makes it frustrating for those who follow the rule only to be punished and forced to check the bag and go through baggage claim."
Pros: "Nothing actually except it was on time.. I do appreciate being able to bring my little dog on board with us although it cost alost as much as another seat. Thanks for letting us bring her."
Cons: "You put us all in very back seats and I am clostifobac.. It WAS HORRIBLE EXPERIENCE... LOuD AND NO RECLINING AND IN A CORNER.. OMG had to stand up most of way to keep from freaking out. And.. I HAD RESERVED MY SEATS..MAKES NO FRICKEN SENSE.. The tkt guy was rude when I told him I reserved our seats and now we are all 3 scattered everywhere alone. I think that's WHY HE PUT US IN THE VERY BACK BEING HATEFUL BECAUSE I WAS NOT HAPPY THAT UNITED DECIDED TO SEPARATE US FROM ROW I TO 30.. Also I am paying to bring my children to Mexico and I can't get points for it. Just sayin..."
Pros: "Finally got onto the plane and the rest of my experience was much better."
Cons: "When i got to Houston, the monitors were down, getting help from United was not easy, was passed off to many people and finally directed to the ticket counter. This was my first time in Houston and the gates were a bit confusing. I was in B area of airport for my tiny plane. I was told where to go with the wave of her hand and she did not want to be bothered more...got to the gated area and the agents there were way too busy chatting to be bothered. On my return trip home was better because i now knew the layout. I am sure my next trip will be improved."
Cons: "My flight was canceled and I was never notified. I never got a text or an email. I was also allowed to board the wrong flight, and sat there until another customer boarded with the same seat assignment. If that hadn't happened, I would've flown all the way to Oklahoma on the wrong flight, with no luggage. Not to mention, it's probably a lapse in security. That's how I learned that my flight was canceled.The United phone line was not helpful. Then, I stood in line FOREVER. After 2 hours of standing in line, they set up a dedicated line, and all of a sudden it was helpful. I'm never not flying southwest again. I'm praying my luggage makes it to where I'm going. AND no wifi on either flight. That really sucks."
Pros: "It was pretty cheap"
Cons: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"
Pros: "I liked that I finally arrived at my destination and that the crew did their best to accommodate the passengers."
Cons: "-The flight was delayed with only vague information given out at the gate. We were told three different times we would be boarding, but only to be told we were experiencing a delay again. + If the gate announcements included apologies with, or even instead of, the inaccurate boarding calls it would have made a difference. -The passenger compartment was about 15 degrees hotter than the airport and it never really cooled off. The front WC was out of service and created a long line for the only other WC on the plane, which you sometimes you would stand in when turbulence would hit. This was honestly one of the most uncomfortable commercial flights I have taken since 1991. I had to call out of work due to the stress the flight put on some of my joint injuries."
Pros: "Nothing! Rude people, rude service, smaller plane size, crappy food with a smell!"
Cons: "Everything! Rude people, rude service, smaller plane size, crappy food with a smell! Attendant even went as far as saying "This is why I prefer working with first class" to his co worker, making reference about a passenger. And even went as far as saying "I really need a drink after this one" when the passenger overhead his first comment and asked him why he's being so rude to her family and no one else. Also didn't bring us or the passenger behind us any water when we asked, and when asked again, he rudely said "You will have to wait, can't you see I only have two hands. I haven't gotten to your row yet" which he had, and passed, which is why the man behind us mumbled to us, and we made a request too."
Cons: "-Was a United flight despite being billed as Lufthansa, I always try and avoid United as I have had bad experiences in the past. -Was unable to choose seats online. -Upon check in was told that only middle seats were available for my partner and I away from each other even though we showed up 6 hours early in order to get good seats as we couldn't check in online. -We then paid extra to get seats next to each other (250 bucks) and the entertainment systems in those seats were broken. -When we told the flight attendant staff they said there was nothing they could do and were rude. -When trying to explain the situation to United Customer service they were also rude."
Pros: "Very clean."
Cons: "Crazy flight attendants. I've never seen people with less patience. Was snapped at for asking for tea when they were taking my drink "order", because she started rolling the cart away and didnt seem like she was coming back so the guy next to me asked if she had heard me. Lady rolled her eyes at me like a teenager and belittles the poor guy for a few minutes. Saw another flight attendant nearly get in a fight with another passenger because she couldn't communicate and wasn't on board with whatever the other flight attendants had told her to do. Probably time to discuss stress management or have some of these people take a break to decompress because it's stressful being trapped with a bunch of jerks who are supposed to be helpful"
Pros: "the ride was good"
Cons: "if you ask a stewardess if the airplane from Houston to Leon has a power source for the iPhones you get - scolded, "sir, this is not a 737". Really. Would I ask if i knew the particulars of all the plane sizes in your fleet. I asked because I needed one and do not study the amenities of each plane. Try some politeness with the "idiocy" of passengers slammed into a window seat by your automated seating computer. Next. To fill out the forms provide please offer a pen. You can put your name on it if you like, make it a gimme pen. I tried internet unsuccessfully, then joined United Club to get wifi, only to discover after too late its only at the airport; then tried go go wifi; only to discover we flew out of range, again no notice that there was a particular range - your inflight ap services are not friendly revealing the shortcomings of a purchase."
Pros: "The people were pretty nice. The cabin was quiet and dark for the long part of our trip. That was good because we were worn out from our stay in OKC. There weren't as many people on the flight from Houston to Seattle as there were on the Seattle to Houston part of our trip, so we were able to stretch out!"
Cons: "My chair was malfunctioning, and when the flight attendant asked me to put it in its upright position I could not comply immediately. I told her it was faulty, and she just kept saying push the button, which I was clearly doing. She didn't yell, but was stern and loud to the point where I started to become frustrated with her. At this point my girlfriend reached back and pulled the chair forward while I mashed the button hard. I don't feel like I should be the one held responsible for your faulty mechanism. I was already tired, uncomfortable, and she added miffed to the equation. We were already delayed and had to deboard and reboard after we had a 3 hour layover in the boring Houston airport."
Cons: "They cancelled my flight into Hartford. I got stuck in Houston then they sent me to Boston. My car was at Bradley international on Boston so I had to wait a few hours when I landed at Logan before a rental car became available, which cost me an extra 200 dollars. I rented the car and drove to Hartford (2 hours) to drop the rental off and get my car. Needless to say I was exhausted for work on Tuesday after getting home at 3am and traveling all day. My original flight from Houston to Hartford was suppose to land at 8pm at Bradley airport. I had several people I was on the trip with who also flew into Hartford the same day with similar arrival times at bradley who were on different airlines. They either had small delays or no delays at all. Extremely inconvenient the trip home was. Although I am all for safety first I am not sure why other airlines still made the trip or simply delayed the flights. Doesn't make much sense since I usually fly United and always consider them the benchmark of air travel. Thanks. Torry Gajda"
Cons: "Late departure - maintenance issues. When I arrived in Managua my luggage was lost. The United representative promised it would arrive 10 hours later at 9pm that night and he would have it delivered to me at my hotel that night. When we called to check in the status later that day we were told they had no one to deliver the bag that night (crazy because there are many drivers and taxis in Managua available that night) but promised it would arrive at 9am. 9am came and went and no bag. Wasted a holiday day in Nicaragua because had no clothes to wear to go on any tours. Horrible service."