Never happened delayed at the last minute.
Pros: "open Seat between us"
Cons: "Never enough fruit & cheese boxes 4th time this year☹️ Also had a huge walk in Houston to go through TSA precheck for gate 24 & could not get my husband a wheelchair at all!"
Pros: "GoGo Entertainment"
Cons: "It was really cold on the flight from Houston to Seattle."
Pros: "Great crew, a lot of space in the aircraft"
Cons: "More entertainment"
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "Crew were nice and helpful especially with our special need kid."
Cons: "Maybe Terminal C6 for boarding can be in a more convenient place at Boise Airport."
Cons: "If flight 339 from Orlando to San Diego is not delayed by one hour. It was hot and uncomfortable waiting in the plane for one hour before taking off.."
Cons: "Threatening to bump my wife due to overbooking, while we are midway through a two leg Alaska flight was beyond the worst experience I’ve ever had in fifty years of travel. How can you bump a pass like that, after flying your first leg?"
Pros: "Very nice and clean. I really like the leg room."
Cons: "The TSA process and I wish they had food snacks."
Pros: "Food in first class was good. The attendants were very good"
Cons: "No pre-flight beverage like in first class on every other carrier. No pillow or blanket. Entertainment movie choices were mostly older movies and stale. Very very few new movies."
Pros: "Friendly crew and the plane arrived at destination on time"
Cons: "Since I slept most of the time for this flight, I could not comment on the service during flight"
Pros: "Clean airplane, great customer service, cheap tickets, carryon is free, airplane has plenty of carryon space, provide free inflight drink service and inflight movies. Never Fly Spirit Airlines"
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "Since this was a connection, announcing the different gates for which connections would be at which gates at the SEA airport."
Pros: "The crew were great, security at the airport took over an hour to get through so I arrived at the gate 10minsbefire takeoff. The crew were great in getting me on board and checking my luggage was still there t"
Cons: "Mobile app didn’t show boarding pass had to get assistance"
Pros: "Comfortable seating but I paid for it"
Cons: "Flight attendants seemed bogged down. The one from first class came into premium seating to help some people"
Pros: "Arrived at destination ahead of schedule. :)"
Cons: "Kids hitting the back of our seat until several of us asked them to stop...their mom did nothing to stop their behavior. :("
Pros: "The flight was less than 1,5 hours, which is 30 minutes less than estimated. Staff was great!"
Cons: "All was great"
Pros: "Helpful staff, very open for customer."
Pros: "Everything, attention, service and commodity"
Pros: "The flight attendants were so nice and it was awesome that each seat had chargers! Best flight I've had in a while."
Pros: "I guess if your computer system tracked a little better You would have known that our flight was canceled to Houston Texas due to a little bit of water being on the ground"
Cons: "I didn't like the fact I couldn't go on my trip and your computer is asking me how my trip was"
Cons: "Not enough leg room"
Cons: "The TSA agents in Houston were extrememly rude. When I asked if body scanners were safe for pregnant women, I was told to read the sign and my bags were immediately pulled for hands on screening."
Pros: "Crew professionalism made me wish I could always fly on Alaska airlines."
Cons: "Flight delayed."
Cons: "Stood in line for more than a half an hour to check my luggage because they kept letting premium blahblahblah customers skip the line."
Pros: "Amazing plane and crew for a short trip"
Pros: "Plug ins for cell phones!!"
Pros: "Paid extra so could have comfortable flight since regular seats leave no leg room."
Cons: "Snack wasn't that appealing."
Pros: "Still a little bit of the old fashioned service and curtesy left."
Cons: "Last trip on Alaska, I was offered a complementary beverage. ( alcohol) . I thought it was a joke. This time, no. $7. Was a joke."
Pros: "Friendly crew"
Cons: "Nothing comes to mind."
Pros: "New plane, comfortable seats, yummy snacks (chocolate and biscuit), and friendly staff."
Cons: "No suggestions; much better than last time I flew with Alaska airlines on an older plane"
Cons: "I lost my connection due to migration. An I had to pay for one hotel night and another flight to Seattle"
Cons: "Everything was broken. The scanner was broken and our boarding was delayed. The the ramp to get off the plane was broken so we had to sit for an hour while they tinkered with it. We got off our flight over an hour late because of alaska's malfunctions. Also the lady who checked us in was not very polite."
Pros: "Good service"
Cons: "Plane was very cold"
Pros: "Boarding from two doors. Good views on the trip."
Cons: "I was late two minutes and they wouldn't let me on the flight. I arrived at 5:10am for a 6:00am flight. Boarding started at 5:20. They told me that I wasn't allowed and that I would 'have to' book another flight for another $125!!!! I feel like I was robbed! By the time I made it to the gate of the other flight I was 'forced' to buy it was 5:48...plenty!!!!! of time to board my previous flight! I will NEVER fly with alaska again! Bunch of thieves!!!!!!"
Pros: "Meal and friendly services"
Cons: "I think that food should be served with flight and just add the cost on the ticket."
Pros: "Good leg room, friendly service, comfortable seats, good under seat space for carry ons. Bonus - the flight wasn't full so we could spread out. Overall, I was impressed - more comfortable than American or United planes by far!"
Pros: "Pleasant flight with minimal issues. Food was OK."
Cons: "Entertainment options existed, for more money. Everyone is charging for baggage now days as if all their customers are just taking an overnight trip to Vegas! It's terribly difficult to pack your family for a 7 day cruise and not get charged for "extra" baggage or overweight baggage. We used to be able to fly regularly with no additional costs, with 1 checked and 1 carry on bag per person! Maybe offering some slightly different pricing options when a trip is more than 4 days long would be of benefit to folks."
Pros: "The Stuartus saving me from a crying baby sitting next to me"
Cons: "Someone took my assigned seat."
Pros: "Seats were comfy. Flight departed on time and arrived early. The hot meal-coconut curry chicken with Jasmine rice was so good that my kids wanted a taste and proceed to eat it all up. A real win in my book."
Pros: "Friendly staff Overall smooth flight " No Drama""
Cons: "There was a wait not long because there was no flight staff."
Pros: "On time arrival. Decent entertainment options. Good food (cheese and fruit platter is awesome)"
Cons: "Crew arrived late to the gate, which delayed the departure slightly"
Pros: "They allow you one carry on and one personal item free of charge. The planes are new and spacious. They provide soft drinks and a snack at no charge. The staff is friendly and great customer service!"
The flight from Sydney to Adelaide was never ticketed and I was stranded in Sydney! Worst experience ever!
It was so smooth…it was so nice to hsve no issues flying. This was the first time in a while that everything was effortless Thank you
Flight was smooth. Captain was polite and reassure our safe flight. Made it home 15 min early too!
Good but delta needs to be more upbeat about the boarding process in Atlanta
There was a storm brewing in NYC but you would never know it from the flight. Great experience and barely any turbulence considering the storm.
Just a standard Delta flight: comfortable, excellent flight attendants. We had a direct flight, seated in Delta Comfort Plus, so it had a lot going for it, nevertheless, it was a good flight…
Pros: "Great flight crew, comfortable, clean plane, early arrival."
Cons: "Better free entertainment options."
Pros: "Quick boarding"
Cons: "With flying there is nothing perfect all the time. I was able to sleep on the flight and had a place for my carry-on luggage. I wish unboarding was mad less complicated."
Pros: "Crew was nasty. They acted like prison guards not like they supposed to act to customers."
Pros: "The crew was nice."
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Pros: "Competent crew"
Cons: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Cons: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
Pros: "Very professional crew. Nice equipment. Very pleased."
Pros: "Good movie selection"
Cons: "Always late to depart. Seating was cramped and uncomfortable"
Pros: "no very poor , terrible plans and plane service"
Cons: "better aircraft, better trained staff from delta service in tei cities wonderful fred"
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Pros: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Cons: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Pros: "The flight crew was friendly and communicated well. They also had a friendly attitude."
Cons: "A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area."
Cons: "The flight had over six hours in combined delays!!!"
Pros: "New plane, video in every seat"
Cons: "Organizing boarding better. Confusion in rules."
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Cons: "Worst transatlantic flight in 40 years. Filthy old seats and mine had a wet ironed stain. The seat in front of me was broken and reclined into my lap. That made the screen for entertainment unusable. The reading lights didn’t work. The toilets were a mess and never serviced."
Pros: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Cons: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Cons: "Seats are hard to get comfortable in. Headrests are awkward"
Pros: "First class service and seats"
Cons: "Lost my bag... very frustrated. Nobody at the baggage claim would give us an answer, they said there might be more bags coming... Then they ran away. We finally wind up at the last bag office and they began the process... We still are waiting for our bag, 14 hours after reporting it missing."
Pros: "How they take off and land"
Cons: "The price versus other companies"
Pros: "Crew was friendly and helpful. Flight smooth and quick."
Cons: "Gate change and departure time change not reflected properly on boarding pass. Problems with gogo in Flight."
Pros: "Plane nice and comfortable"
Pros: "I love Delta airline this is what airline I pefer to go with whenever I fly anywhere they are the way for me such happy ppl and so much help."
Cons: "On one of my flights the Wi-Fi was down so it killed my entertainment but the flight wasn't long so it wasn't so bad for me"
Pros: "Everything was excellent"
Cons: "Excellent job and keep it up"
Cons: "Very uncomfortable flight. Seats are to close to each other"
Pros: "Flight itself was smooth."
Cons: "Flight was delayed and the on time and then delayed. Gate changed 4 times which was frustrating. Especially when at Sea-Tac you have to take a train to get to some of the gates."
Pros: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Pros: "Left on time and arrived 20 min early!! Free in-flight entertainment is a huge plus!"
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "gate personnel delivered bad news routinely"
Cons: "contingency planning was zero to get flight crews to next flight..."
Pros: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Cons: "Breakfast was mediocre for First Class."
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Pros: "Flight was on time"
Cons: "I don't get it.. why airlines have no pride? Tickets are expensive! Fuel is lately cheap.. a Don't get it.. why do they keep crying and act like poor helpless companies? You are connecting 2 major cities in the US... can you please have some pride and offer a Nice airplane and not a crappy old one? Can you have some service going beyond just a soda? It doesn't make sense! When you fly in Europe with any major airline company (not low cost..), no matter how long or short the flight is, minimum you get a sandwich and abundance of drinks.. not with Delta (or any other american airline company).. pontless. We always get treated like cattle.. but they like keeping the prices of tickets expensive, don't they???"
Pros: "Rebooked to Atlanta because of a delay."
Cons: "Delta notifications and Kayak notifications were giving me conflicting information, however once I arrived at the Houston airport a Delta representative clarified my issues."
Pros: "When we were landing!!!!"
Cons: "To crowded, seats to to!!! close need personal space not everyone baths!!##!!"
Travelled in Premium so my experiences may not apply to economy...
Pros: "Crew good! Seats uncomfortable as usual"
Cons: "Transfer of luggage from one plane to this Victoria flight. Delayed 30 minutes."
Pros: "Great flight. No problems."
Pros: "A very enjoyable flight."
Pros: "Crew was great, flight was packed full of people who all seemed to be coughing and sniffling."
Cons: "More leg room, more air conditioning"
Cons: "The gate in Calgary took approximately 45 minutes to allow off the plane . We arrived early but by the time we were able to leave the plane , boarding for our next flight had already begun. We had to go through customs and other planes from the US had similar problems. Therefore many were delayed."
Pros: "Seat Was good for economy. Crew was great and boarding was also good"
Cons: "Dinner service on the Calgary-London flight started very late and the cabin lights weren’t dimmed for several hours on this night flight."
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Pros: "flight attendants were very good & compassionate for a blind passenger."
Cons: "Check-in crew on the ground needs an attitude adjustment. They were more interested in high 5ing one another than opening up to take care of waiting customers. the service culture was lacking."
Cons: "Flight was delayed. Otherwise fine."
Pros: "Safety and on time."
Cons: "Grumpy cabin crew."
Pros: "On time"
Cons: "Delayed over a hour"
Pros: "Snack service and in flight movies"
Pros: "We didn't fly into Toronto. Our flight was from Gatwick to Vancouver."
Pros: "WestJet great airline"
Cons: "YYC new Gate “C” poorly organized"
Pros: "The staff are very professional and friendly."
Pros: "On time - lots of legroom (after previous flight on Q400)"
Pros: "The crew was good and the boarding process went smoothly and fast."
Cons: "The screens were so old and bad that it would be a total waste of money to pay for the PPV channels. Seats were hard and unconfortable"
Cons: "Their check in was not a boarding pass which prevented me from using Quick Connect from Immigration. So I reached the terminal counter art the FAR end of the terminal with 15 minutes to apare. The agent told me that wss not enouhh time to make the flight. I had to wait almost 4 houts for the last flight if the night to get there"
Cons: "Announcement from the flight crew inaudible. Much too fast and with lack of ununciation"
Pros: "Plane, stewardesses on the plane"
Cons: "Where to start. Booked a higher priced ticket as layover was minimal. Westjet later emails, saying layover is now 7 hours?!?! We booked a connector with air canada with only a 2hr layover. We decided to keep the checked bags on the Westjet later connector to be less hassle. Westjet agents at airport did not mention that you cannot do that. So it wasn’t until we arrived at the layover point, we were told we had to pull the bags and re-check them in with Air Canada, go through the whole rigamarile of checkin, baggage check, and security. Not something you want to deal with when you are at the tail end of a red-eye flight. So thumbs down. In Westjet’s defense, they did give me a 200 dollar credit toward a future flight when I kicked up a fuss about the change to a 7-hour layover."
Pros: "Friendly and helpful staff."
Pros: "On time"
Cons: "Seated in Plus (1F) but legroom was cramped, no choice of decent food (cookies, chips and chocolate - all sugar or fat & salt) Most of the TV channels were not working along with the map display. Definitely not worth the extra cost of Plus fare"
Pros: "Quick and easy"
Cons: "Small seats"
Cons: "Our flight was delayed 2 and a half hours but everyone was friendly."
Cons: "Very poor attitude of cabin crew. if they don’t want to serve the “guests” get another job."
Pros: "Crew was very efficient and friendly."
Cons: "Having only one bathroom at back of the plane was a surprise ."
Pros: "Seats could be a bit bigger for tall people."
Pros: "Fast connection, friendly crew."
Pros: "The friendly service and prompt boarding!"
Cons: "The snack options. Veggies and hummus would be nice!"
Pros: "My trip was so good that I wanted to recomend to every body.BUT, Last night when I came back to vncouver ,about half an hour I have to wait until my suitcase arrived. I saw a lady were coming back from England and she was tired and had another connecting flight that was worry will lose it , Another lady was coming from Nairoobi .Her kids were waiting for her . It was very bad publicity for your flights. But your staff and flight was very good. I hope you can solve Luggage problem. Thank you."
Cons: "Waiting a long time for my suitcase to arrive."
Cons: "Not any bodys fault the crew were trying to be supportive. multiple babys all around the area beside accros and a few rows down. maybe set them all to teh back would be better"
Pros: "The crew was fantastic and was very helpful!"
Cons: "I found the rows a bit tight together leading to a little less legroom then I would like but this is standard with almost any airline."
Pros: "Getting into Victoria befor evening"
Cons: "Delayed, no pilot, no communication."
Cons: "The overhead bins are now too small for a large number of carry on luggage that meets the criteria of carry on. If you wheel your now over sized carry on to the gate they will stow it below for free. If you check it they charge you $26.00 knowing it won't fit in the bins anyway."
Pros: "Good amount of leg room"
Cons: "Bathroom didn't work in the back of the airplane"
Pros: "Charlotte and Johnny spiced up the safety brief with some humor, it definitely made the flight more enjoyable and to have a friendly, funny and relaxed flight crew."
Pros: "Very friendly crew !"
Cons: "It was delayed because they couldn't find the stewardess. So made me late for my plans , but other then that it was good . The crew was excellent on both flights"
Cons: "Counter checking was not available when I got to airport, and I needed to wait to hand over luggage. Counter crew did not know if I could take an umbrella through security, so I sent it through with luggage and it arrived mangled. I would think crew should know about implications of taking an umbrella."
Pros: "On time, luggage arrived even with yer short connect in Calgary"
Cons: "Pre boarding passengers were disturbed by having to get out of their seats to allow other same-row passengers to be seated. If those needing assistance were boarded last all other passengers are settled and could move more easily for them than the other way around."
Pros: "Efficient, friendly and excellent service. Very enjoyable flight, as per usual :) Keep up the great work!"
Cons: "It's too often people complain. We arrived safely and recieved excellent service. So no complaints"
Pros: "Staff were super friendly and welcoming"
Pros: "The crew did the best they could"
Cons: "Flight was super delayed with no explanation"
Pros: "Absolutely nothing."
Cons: "Overhead bin storage too small for 70% of passengers. Crew had an attitude that was not pleasant"
Pros: "The onboard flight crew were very friendly."
Cons: "We were traveling with an infant and there was no pre boarding call. They took wheelchairs and then just started zone 1. The seats are so uncomfortable, it feels like a lot of the padding has been removed for weight. I am 6’2” and there is just not enough room to sit comfortably in a 3 seat row. If we can avoid flying Rouge , we do."
Cons: "Not enough room for everyone’s carry ons even though websites clearly state the allowances. very small plane. No snacka offered on almost 3.5 hour flight only drinks."
Pros: "The Toronto to Victoria service was a good one earlier but now with Air Canada Rouge service is not very comfortable and the best choice given that it a long flight. No Onboard entertainment, uncomfortable seats."
Cons: "Both Air Canada flights were late The agent responsible for boarding was an angry person"
Pros: "The seats were large with lots of legroom even in regular economy"
Cons: "The departure was delayed 75 minutes. Boards at the airport were not updated quickly. My entertainment system did not work but everyone else's did. The cabin crew wasn't very friendly"
Cons: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Pros: "Comfortable aircraft with enough room for an average person. I like the Embraer 190."
Cons: "Unspecified maintenance issue seemed to manufactured to allow the gate crew to get off the hook for shortfalls."
Cons: "Cancelled one flight, then delayed another one because they were waiting for a pilot. They offered very little help, citing that they couldn’t control the weather, meanwhile WestJet is finding & paying for rooms, shuttle buses and taxis to make the delay more tolerable and less stressful. We could only watch and wish we were flying WestJet."
Pros: "Crew and flight were great"
Cons: "Not great food, but that's ok."
Pros: "Food was decent."
Cons: "We paid extra for bulkhead seats at the front of economy. One of the stewards working in business class repeatedly came to get something out if the compartment over my head. The noise woke me up over and over. I finally asked him what he was getting and he told me it was his lunch! Irritating."
Pros: "Flight was on time"
Cons: "Didn't serve any free snacks or food."
Pros: "Crews attention and ease handling medical travel"
Pros: "it was a long flight, not interrupted by too many announcements"
Cons: "boarding was problematic. I paid extra for a seat closer to the front yet had to store carry on in the rear of the plane. when asking the flight personnel for assistance regarding the matter, he promptly gave me a glare and turned away totally ignoring me. In waiting until everyone had exited the plane before being able to retrieve my bag, it completely defeated the purpose of the extra expenditure. perhaps boarding the rear of the plane first. regardless, my biggest concern was I felt like the flight attendant should have responded but elected to snub me. amazingly I lived to talk about it :-)"
Pros: "I liked how they provided beverages"
Cons: "the seats were too close together, the staff seemed a bit unprofessional, and the big one for me was having to buy ear phones to be able to watch a movie... seriously?"
Pros: "the team helpful"
Pros: "Flight attendant was helpful when I had a personal health issue."
Cons: "Pay for snacks on a 5 hour flight? What do you really get for a ticket that cost over $500. US? I paid for noodle soup. They gave me a fork to eat it after they bumped into me and spilled the hot liquid on my sleeve and slacks. Then when I went to eat it I realized that the noodles were not cooked through. they were rubbery. the liquid was tasty, but with a fork how much can you taste. Ended up giving it back after eating about 1/4 of it. Seats had no leg room even though was a larger plane. Had restless leg from the very beginning. Legs were in pain the whole time."
Cons: "1. Too cold 2. Patron behind me was tall and his knees repeatedly pushed into my back through a paper thin seat back 3. Waited 45 minutes on tarmac AFTER landing to deplane"
Pros: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Cons: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."
Pros: "Each had own entertainment screen per passenger"
Cons: "My luggage was left in Houston and that was very inconvenience. And it took a day and a half before it came."
Pros: "Was not impressed with this flight. Honestly this experience will make me reconsider booking with AC in the future."
Cons: "Check in at Houston is terrible. Air Canada made us transfer our own luggage between flights causing us to almost miss our flight. This should have been indicated when booking the flight, we would have purchased a different flight. When we got on the flight, overhead bin was too small for my husbands carry on and a flight attendant whisked his bag away before we could ask where she was going. She came back without the bag and we asked where she had taken it- she had checked it without asking us if this would be ok. The bag was full of valuable breakables as well as our cash and cards. We asked if we could get the bag at the gate and she said it would come out on the carousel. So we spent 3 hours completely stressed out. Drinks were only served once the entire flight, more water should have been offered. When we got off the plane one of our bags had gone missing. We had to wait 2 days to have it delivered. It was delivered at 4am in the morning. Overall compared to the previous United flight, Air Canada has lots of room for improvement."
Cons: "The temperature control system was broken so the cabin temperature was upwards of 90F for the entire flight. The flight crew wouldn't acknowledge the issue until we had landed."
Pros: "Not too crowded"
Cons: "Flight was late by over an hour."
Pros: "The ever wonderful Air Canada cancelled a bunch of the flights that I had originally booked 2 months before I left and marooned me in the Toronto airport for an 8 hour layover on my way home. Unacceptable. No reason given, no apology made, nothing."
Pros: "The airline was aware we were held up in the transit from the boston flight to the victoria flight and made some effort to hold the gate open for us. We made it with one minute to spare."
Cons: "The airport security were helpful in the end, but our our struggle to get from the boston flight to the victoria flight was a nighmare. We had to beg at each intersection to get through lines so that we could get to our flight. Is ther no way to streamline this process? It colours the journey with stress beyond belief. I cannot send my mother on any such trips because of this."
Pros: "The entertainment system was fine as far as selection goes."
Cons: "The stewardesses were ranged from okay to outright grumpy though I understand how difficult it is to always be pleasent when working long hours in a confined space in the customer service industry they still failed me on this."
Pros: "Flight was on time"
Pros: "good movie selection"
Cons: "The seats are small and I was wedged in the middle. There was little to no water service. Only one drink cart and as I was at the back it took 1 hour and 45 minutes into the flight to get a glass of water. Terrible."
Cons: "An hour delay and mix up at which loading gate. Received ten minutes of free wi fi as compensation. Food would have been better as wi fi didn't work."
Pros: "all good, air canada is so much better than any us airlines"
Cons: "My flight was cancelled and I had to pay again for the priority seats on the rescheduled flights, but still have not gotten refund on the priority seats on the cancelled flights."
Pros: "Plenty of leg room, friendly crew, everything was clean"
Cons: "Entertainment system didn't work for me or my wife (and a few others that I could see from looking around) even after they tried to reset/restart the monitors three different times..."
Pros: "Plane and crew were great"
Cons: "Very bad experience, first flight was delayed then lost my luggage. All my cloths, Medicine and cosmetics in the bag. They spoiled my trip"
Pros: "Great boarding options...Zone 2. I love that."
Cons: "No issues on this flight....took a bit long to board, but overall it was fine. Nice crew. Your entertainment system suck!"
Cons: "My biggest complaint regarding air Canada is the poor service and indifference typically exhibited by their service staff."
Pros: "Boarding process was orderly."
Cons: "Too crowded for my height of 6'1'in. Carry on luggage very difficult to accommodate."
Pros: "On time. Luggage arrived within minutes. Great Service."
Cons: "My luggage didn't arrive when I did. I had to spend several hundred dollars on cloths for me and my niece so that we had what we needed for the two days it took to get our bags."
Pros: "Wheelchair service arrived very late yet the flight attendants and the Captain remained with me until the wheelchair arrived. Outstanding attention and care for passengers."
Pros: "On time both on departure and return trips."
Cons: "Crew could have come round looking for disposals sooner rather than at the end. No one came by to check if seat belts were fastened properly."
Pros: "Boarding was fine. The food was not good and the flight attendants sat in the back of the plane instead of bringing drinks and food for a ten hour flight. We lost a day of vacation due to Air Canada not being held accountable for the flight being late as well as sitting on the Tarmac at Haneda airport."
Cons: "We sat on a Tarmac at another airport for five hours without knowing how long we would be there. Also, there was only one crew member that was helpful. Our flight was supposed to land at 2:20 pm and did not land until 10:30 pm at Narita airport. We were not compensated and were abandoned by Air Canada. We had to sleep in the airport since everything was closed."
Pros: "NOTHING AND ABSOLUTELY NOTHING"
Cons: "EVERYTHING ABOUT THE SERVICE"
Cons: "Late boarding not enough options on their menu since were I got to my hotel at 12:30 after my car rental to listen to please overall how late they were"
Cons: "They charge for movies."
Pros: "entertainment is good"
Cons: "late for 4 hours, messed up my itinerary"
Pros: "Got on as standby - very helpful staff"
Pros: "This is 15 minutes so not much ever goes wrong. Get to altitude and then start decent."
Pros: "The in-flight entertainment and smooth boarding were the only good things about this flight."
Cons: "Unfortunately, my flights were delayed due to show, which is understandable. However, a friend of mine told me my flight was delayed before Air Canada even announced it. I had incorrectly assumed that the website had made a mistake because we were boarding on time. Once boarded, they announced a 1 hour delay."
Pros: "12 minute flight"
Cons: "After waiting several hours in Kamloops for a plane to arrive, we found the same situation in Vancouver. We waited 30 minutes for a 12 minute flight."