Pros: "Best food. Best crew."
Cons: "Extra inch of leg space"
Pros: "No"
Cons: "respect"
Pros: "Crew professional. Clean. Safety and security and health prioritized."
Cons: "food could have been better."
Pros: "Great crew and amazing food."
Cons: "Qatar Airways... Never to expect more"
Pros: "Crew . Food . Service was great ."
Cons: "Every things was good ."
Pros: "The food was good and many entertaining movies."
Cons: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Pros: "The crew is always very professional."
Cons: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"
Cons: "More refreshments"
Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Pros: "All the crews are awesome and very helpful, especially to the parents with young kid."
Cons: "More variety and quality of food"
Pros: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."
Cons: "Good job keep it up"
Pros: "Food was okay and crew was okay"
Cons: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Pros: "Short flight. Attentive crew"
Pros: "The trip was very comfortable and food suited me"
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Cons: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."
Cons: "There was not enough tome to catch my connecting flight and I had to stay in the airport an additional 6 hours and had to stay the night in the hotel and then get to Portland on another airline 21 hours later than planned."
Pros: "Service, crew, food"
Cons: "Seats are small"
Pros: "All the crew"
Cons: "The airline services"
Cons: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Pros: "First it was a brand new airplane and only that but it came with good food selection and enough spaces for tall guys like me ."
Cons: "None"
Cons: "Lack of crowd control at the gate during boarding. Ihad to"
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "The flight attendants waited for me at the gate since customs was backed up. They saw me running and told me it was ok. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Cons: "I didn't like that I had to get off the plane and then put back on the plane. That was not noted when buying the ticket. That is important information."
Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pros: "Flight was good n easy"
Cons: "Should use 380 craft"
Pros: "Nothig"
Cons: "Everythingv"
Cons: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Pros: "Wheelchair was assigned to me from terminal to inside plane. Crew was able to speak my local language. That was something awesome feel like home."
Cons: "Am satisfied with the services but free wifi was not there ;-)"
Pros: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Pros: "The guidence between flights I was the only person off my flight to transfer and they sill had a gal waiting to take me to the next gate"
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Pros: "food"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pros: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Cons: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Pros: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Cons: "Boarding a bit haphazard"
Cons: "not friendly staff delayed and no help. cost me so much did not get anything"
Pros: "It was nice service and hospitality"
Cons: "Food was not enough and it was served after very long hours."
Pros: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Cons: "More comfortable seats"
Pros: "The crew were awesome"
Cons: "The film choice was poor"
Cons: "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"
Pros: "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
Cons: "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."
Cons: "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
Cons: "Info system is not that easy to navigate So hard to find a movie"
Pros: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
Pros: "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
Cons: "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
Pros: "The cabin crew worked hard and were extremely professional and friendly. they are to be commended for this!"
Pros: "The crew was second to none."
Cons: "The duty-free at Dubai was disappointing."
Pros: "Food"
Cons: "Children crying, screaming, kicking chair."
Pros: "Comfortable overall, not much turbulance"
Cons: "Nothing"
Pros: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."
Pros: "Friendly service"
Cons: "Old plane with old seats."
Pros: "Seating space in the plane"
Cons: "The crew was quite rude. My flight got cancelled and the next day there was no veg food in the flight. It’s a 14 hour flight for god’s Sake!"
Pros: "I liked how I didn't get jet lagged"
Cons: "Half the food was good half was just okay"
Pros: "Crew were excellent , very pleasant and helpful"
Cons: "Food was horrible , not much options for vegans"
Pros: "Best airline so far for economy long haul flight, was emerites flight"
Cons: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
Pros: "Once on the flight everything was great! Flying stars"
Cons: "Online check-in was a horrible experience and a waste of time. I was never able to check in before getting to the airport. Website kept kicking back errors when trying to check in."
Cons: "Request to allot passage seat on 30th Nov"
Cons: "Takeoff was a bit delayed, but the biggest problem is that we waited over an hour for our bags in Newark."
Pros: "Everything!"
Cons: "Nothing"
Pros: "Everything."
Cons: "Nothing."
Pros: "Good flight and easy transfer."
Cons: "Emirates cost cutting is beginning to show on the menu. Used to be excellent food, now average at best compared to other top-end airlines."
Cons: "The Crew was very inexperienced and had difficult time in managing the passengers. The food also below par!"
Pros: "A lot of newly released movies to choose from. Time goes a lot faster if you can watch three two hour movies back to back. Crew was friendly and helpful."
Cons: "Online check in could have an easier option to request a special meal. I have a mild wheat allergy. I tried to call the Dubai office after 9AM before my return trip but, nobody answered. I just skipped the pizza and I was fine."
Pros: "The seating"
Cons: "It was all on time"
Pros: "Impecable! Not too many announcements! Absolutely gorgeous plane, great crew, good bathrooms, comfy seats, more room, the plane is so huge you don't feel a take off or landing. Easy pleasant check in process. Thank you!"
Cons: "The food, well I rarely eat on a plane, but some times its a bit better than the others. Vegan options could be good option as i don usually trust meat or fish on a plane! The touch screen doesn't feel the "touch" lots of times"
Pros: "The service was the best ever. Business class: The floor plan of seating was smartly laid out with plenty of room for storage. People were not crowded together and the food and drink were 5-stars!"
Pros: "I felt that the crew kind of forgot about us; there were lots of trolleys going by with drinks but each presumed that we had been served. I also felt that the crew in this section weren't friendly. I know it was an extremely busy flight but there wasn't much eye contact with the some of the crew, I felt that the stewards (men) were the least friendly."
Cons: "The food was bland and boring but i do like having real knives and forks. The white wine choice wasnt good. The crew didn't seem that familiar with the types on offer, ie savignon blanc, chardonnay etc. They just handed you the wine and hoped it would be ok. I felt for such a long flight the crew could have announced that if anyone would like extra snax or drinks then feel free to call a member of the crew or even go to the kitchen and ask. Wifi was offered on the flight but it wasn't explained how to use it so I didn't have this facility as I couldn't connect! Once we asked it was explained but I still wasn't able to connect. Would be helpful if this could be explained / announced to the passengers."
Pros: "Everything was on time. Very comfortable. Nice service."
Pros: "The service was excellent good legroom for flying economy."
Pros: "The Airbus was very good -as comfortable as possible in Economy."
Cons: "It was a little noisy in our seats (we were next to one of the crew areas). But the biggest gripe was about the way we were treated when queuing. We all expect to have to wait our turn but it's incredibly frustrating when 1) the system isn't fair (eg splitting a queue into two then allowing those behind you to go to the front of a new line) and 2) treating us like second class by drawing a curtain in front of our faces so Business class people don't have to see us when they disembark."
Pros: "it was a very nice experience. The leg room was good for economy. If one is comfortable they then enjoy all the accoutrements . food was good, entertainment, and staff was very good. there's always one when asked for help with a question would be every helpful all in all nicely done"
Pros: "Food and Entertainment beat Delta hands down."
Cons: "Unfortunately packed into a row with a lot of big guys"
Cons: "Piece of checked baggage was lost en-route. It took 2 hours to get through customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
Pros: "Crew couldn't have been friendlier!!"
Pros: "Crew, food and entertainment was good"
Cons: "No foot rest for a long flight."
Pros: "All the Emirates hype is true! What a great experience even when traveling as a passenger assistant!"
Pros: "Everything was great. They have it together."
Pros: "We couldn't get on the flight because of poor service from people at the counter and missed our flight. We had to be put on another flight. One of our bags has gone missing And we are waiting for it"
Cons: "Everything"
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Cons: "Door could not be opened st LHR for about 20 minutes longer than usual"
Cons: "Chreck inn staff is not polite to younger student guest. Particularly not to young female guests. I feel the airline is biased."
Pros: "I was siting by an exit door, and it was plenty of room for my long legs."
Cons: "Nothing not to like."
Pros: "NA"
Cons: "I was not allowed to fly because the reason was “tourist” even though the website said that Croatia was open to tourists. I was not given a straight answer as to what is going on the whole day. The assistants at the Turkish ticket counter were very friendly but the experience was so stressful as I was stuck at the airport and there are no ATM’s so I could not pay for a visa to get a hotel to stay in Turkey for the night. I finally managed to pay online, but really just a horrible experience all around."
Pros: "Great crew, clean bathrooms, second baggage free"
Cons: "Hot meals and different drinks available like coke or sparkling water, with payment if necessary ."
Pros: "The airplane was brand new and the service was very good."
Cons: "The ground handling team was very rude and they refused to help me and they acted very aggressive for no reason"
Cons: "I bought the ticket thru kayak and they were no help when weather screwed up connections. Never buy that way again. I will only buy direct from the airlines. Kayak cost me $690. Thanks Mark"
Cons: "The airport is not proper for travels , you need at least 2 hours to finish from the long lines and finding your way to the right location before the immigration and run to the gate if you are in good shape minimum from 10 to 15 minutes"
Pros: "Nothing"
Cons: "I didn't fly, they opened counters late"
Pros: "Service ,food"
Cons: "Boarding take long time"
Cons: "Baby crying very very tight dear space"
Pros: "Best service, food, seats, space, amenities."
Pros: "Nothing"
Cons: "The seats in business class were not suitable for sleeping even though I paid top dollar and it was a 4:45am flight. They let a random person on the plane and had to do a full security sweep before taking off."
Pros: "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Cons: "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."
Pros: "We made it in one piece"
Cons: "Flight was 4 hour delayed while passengers were on the plane. There was no communication whatsoever. Once we left, tv and entertainment along with WiFi were never working during the flight. Very small and uncomfortable plane."
Pros: "almost nothing."
Cons: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat."
Cons: "they lost one pc of luggage which is not good but otherwise we were hasppy"
Pros: "Nice toiletry bags for all passengers, including economy class."
Cons: "They ran out of apple juice and one of the main dishes very early in the flight. This happened on 3 of my 4 Turkish Air flights during this roundtrip. Unlike the flight from JFK to IST, this one did not include lotion and scent in the bathroom."
Pros: "Boarding was on time. but food was very bad."
Cons: "I reserved my seats for all my destinations . And paid for that in advance. TURKISH airline refuse to give me the same seats and they said this not exceptable for them . I was very mad ."
Pros: "Comfortable seats and friendly crew"
Cons: "Food could be better esp snacks"
Pros: "Timeliness. Orderly boarding"
Cons: "Entertainment. Remote didn't work. Touch screen was painful to use."
Pros: "Dessert, food, entertainment."
Cons: "Seats were not too comfortable."
Pros: "Crew is polite and professional."
Cons: "1. Limited legroom and space. 2. Would like additional cabin service for water etc. Also would like a non-dairy option for breakfast."
Cons: "Connection time was 1h 50 mn coz and still didnt catch my next plan It took me 3 hours to get to the transfer desk in Turkish airline and another 3 hours to be in the hotel. I not recommend it after this bad experience"
Cons: "Passengers in transit are herded to the transit lounge where there are almost no facilities."
Pros: "Timely departure and arrival. Excellent landing. Helpful crew."
Cons: "seats a bit tight"
Cons: "bus service to the plane"
Pros: "Staff are welcome and supportive.at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Cons: "Delayed departure for nearly 3 hours from Islamabad to Istanbul (TK711)."
Pros: "Very professional and very convenient."
Pros: "Friendly and at tentative staff. Being timely."
Cons: "That there was nowhere at the Berlin airport that we were told to drop luggage at B25....all we saw was to board at A4 which is where we sat until it was time to board. Then they guy said I could not carry on my bag, I had done so coming to Berlin from SFO, so made no sense to me. So we had to dash to B 25 and then back to A4. The other thing, having an extremely painful back, there was nowhere for me to sit during the time of going through security etc. All caused stress and enormous pain."
Pros: "On time Good service Just excellent It's first time for me with turkish airline but I love it"
Cons: "No thing"
Cons: "In flight entertainment system was not functioning. Turkish refused to provide hotel in Istanbul as per their policy even after being told by Turkish employees in the USA and France that this would be provided due to my 20 hour layover. I will not fly Turkish again in the future."
Pros: "Will definitely fly Turkish Airlines again!"
Pros: "Friendly and attentive crew and quality of food and beverages served"
Cons: "Edinburgh boarding gate was changed 3 times and the flight was delayed"
Pros: "The ticket was a good price with good service"
Pros: "Everything this airline goes out of their way to make the flier happy and pleased, food and entertainment superb and American Airlines in general should learn from them"
Cons: "N/A"
Pros: "On time. Friendly crew."
Cons: "Old plane. Boarding was not so nice."
Pros: "Food was good."
Cons: "Seats where extremely uncomfortable. Flight attendants and aircraft staff were so rude and unfriendly at all."
Pros: "Attentiveness of staff."
Cons: "The check-in was quite hectic."
Pros: "The seats seemed further apart, thus more leg room for my long legs. I was lucky to have all 3 seats so I could lie down and get some much needed sleep. New seats seem flatter and more comfortable to lie upon if one is lucky. Crew very personable and helpful"
Cons: "I had FOUR TKA flights in my travels to and from Madagascar last month. Nearly EVERY seat I tried did NOT recline, nor could crew fix any! Most unpleasant to sit for 13 hrs. behind large man whose seat did reclione and mine could not. 2 yrs. ago I flew to Niger on TKA and I found the food better back then. Please keep the delicious Turkish food I fear a down grading for economical reasons. Don't do it."
Pros: "Everything"
Cons: "Waiting over 2h in the customs in Istanbul."
Pros: "Sadly, nothing."
Cons: "Service Attitude of staff at Istanbul airport, no one wants to help Delays No options if a flight is missed Wrong information Visa machines at airport don't work"
Pros: "Movies on board"
Cons: "It was cancelled twice, and the third flight redirected to Bodrum, southern Tirkey. Should have taken us another route if Istanbul had a snowstorm. could have redirected us through Dubai to SFO, or Beijing to SFO."
Cons: "you can't recline your seat a bit backwards to get a nap. booked luggage is treated with absolute contempt."
Pros: "seats"
Cons: "Canceled flight"
Pros: "That was the only problem, it was a long flight. Also had to store my carry on further back from my seat due to the crowd. Made exiting awkward."
Pros: "I liked everything"
Pros: "Everything operated fairly smoothly on the flight. Service was very good."
Cons: "Boarding was haphazard, no use of group numbers. They ran out of one selection for dinner less than halfway through the plane. My entertainment screen froze about 2 hours into the 9 hour flight and they couldn't/didn't reset it though I asked several times, so I read a book instead. I will say this was the exception flight out of the other 3 I have had with Turkish. On those, I encountered no issues."
Pros: "Again staff at mobility assistance were excellent! We were late leaving and pilot made uptime.They really seemed to care about passengers"
Cons: "When allotting seats to seniors, BA could have been more considerate and not placed them in middle seats"
Cons: "Virgin seats are not the best business class seats out there..."
Pros: "Crew, food"
Cons: "I had to pay for the luggage. I thought it was included."
Cons: "Don’t like the business class seating configuration. The entertainment system played up and only worked in half the cabin. They tried to fix it without success"
Pros: "I had a window seat, the tv screen worked and I was able to watch a few good movies"
Cons: "The food quality has significantly dropped."
Pros: "Crew was good the equipment on board not good. I paid for 6 seats for my family and earphone connection plus power socket didn't work"
Pros: "The staff was very friendly, professional and personal. Had a great seat with extra leg room and the washrooms were always clean. The staff were generous and prompt with the food and beverages and very accommodating."
Cons: "It was a long haul flight so the seat got a little uncomfortable near the end."
Cons: "Delayed by 1. 5 hours!"
Pros: "BA is reliable in many respects. 1- Timely 2- Friendly staff 3- Decent food served in a timely manner 4- In a BA flight, you know exactly what you get"
Cons: "The airlines are pushing people to upgrade with those ever shrinking seats. I had a slightly above average size gentleman seated next to me and the seat was so tight he had to totally take over the shared arm rest and our shoulders were rubbing most of the time. That's not a way to spend 9+ hours"
Pros: "Crew was friendly, courteous and very helpful. On time arrival despite a late departure."
Cons: "As a new user of the app I expected information to flow more fluidly. Gate changes were not communicated through the app unlike several other airline apps I use. My biggest complaint, if you will, is the requirements to pay for anything one wants on the plane. A soda, water, bag of crisps/chips, all for purchase. For the cost of the airline ticket, even our "no checked bag" ticket, you could at least afford to give passengers a can of soft drink or a water and inexpensive bag of pretzels or crisps. Seat was basically comfortable, not great but comfortable. Departed late but arrived on time"
Pros: "The cabin crew were excellent. The food service was very good. Entertainment choices were abundant and generally good."
Cons: "Reaching our connecting flight. The Bataan death march comes to mind—concourse 3 to 5, oh my! Having got through all the hurdles including incomprehensible up, down, up again down again escalator rides and security pat down for my wife we got to Concourse 5 where we learned our plane was leaving from C gates, but not which C gate. So we looked for directions to C gates. The only signage was for C gates 52 to 57. Common sense would lead one to believe that C gates 1 to 51 existed somewhere in the terminal; but no they do not and not many people are aware that they don’t. There has to be a better way. Perhaps before Brexit becomes a reality you could lean on Germany’s vaunted efficiency to help clean up this nightmare scenario."
Pros: "crew was great, seats not comfy, nothing for food"
Cons: "flight was delayed, seats not comfy, nothing for food"
Pros: "Comfortable seat, great food and service. Very quiet and smooth ride on the upper deck of an A380."
Cons: "Worst issue was the noisy baby at the front of the cabin - no airline seems to have a good solution to this problem!"
Pros: "Food was good"
Cons: "We’re we stuck on runway for an hour and they did not turn on any air...it wa s hot and a bit suffocating....once we took off it took a long time too to get some air and cool down the cabin. Movie/entertainment selection was poor. Airline was packed with a Group that was very loud, drunk and partying up and down the aisles."
Pros: "Great flight attendants"
Cons: "Length of flight was long but there's nothing that can be done about it."
Pros: "Crew are really the highlight. Food and seats are good in business class."
Cons: "Boarding was a bit chaotic. Passengers were bunched up outside the departure lounge - not sure if there were lines or not. Got sorted when we got into the lounge."
Pros: "Good staff and food"
Cons: "Seats could have been better"
Pros: "Our flight was changed to Iberia from Madrid to NY"
Pros: "comfort is really good the seats are big"
Cons: "nothing"
Cons: "Service was incredibly slow Seats were tight No USB port or charger Tiny entertainment screens Forced to check laptop despite this not being a standard with any other airline for the same route"
Pros: "I found everything to be acceptable for me."
Cons: "I was in seat 43A and the light from the galley was a mite bright from my seat, but I simply covered my head with the provided blanket and napped at will."
Pros: "Good flight time and route. Crew are consummate professionals"
Cons: "Almost everything else was poor. There is no long lasting BA class of service anymore. The boarding is mediocre, there is no food or drinks included, you have to pay to pick your seat. Basically a flash version of EasyJet."
Pros: "I have physical limitations and required assistance stowing overhead luggage and help getting out of seat. Crew were terrific. Wheelchair assistance also great. Travels on my own."
Cons: "Service is awful, last time I or my family using ba"
Pros: "The quality of food let it down but crew cheerful and helpful throughout the flight!"
Cons: "Not good enough to let back of plane consistently have no choice of food because it has run out. Maybe alternate end of plane you start service to avoid this happening."
Pros: "Punctuality"
Cons: "Mediocre aircraft, dismissive crew. Nothing surprising from BA to be quite honest I shall continue to lower my expectations."
Pros: "Flight was smooth."
Cons: "Having to pay for coffee! And it tasted terrible! C'mon!"
Pros: "Communication regarding weather problems"
Cons: "My luggage arrived 3 days after I did. Communication between baggage delivery service and BA baggage reps terrible. BA baggage reps never told delivery service the hotel room I was at was registered under another name. BA baggage reps gave me miss information each time I spoke with them."
Pros: "It was quick"
Cons: "Food options were bad"
Cons: "We started out over 1 hour late. When we arrived in Heathrow we weren't able to take the aircraft to the gate, instead we had to wait for over 30 min for the bus to take us to the terminal which made me miss my connecting flight by minutes. Very frustrating"
Pros: "Because of the cabin crew strike the old biddies pushing the trolleys were smart enough to give the passengers double the quota of wine to keep us quiet so we didn't mind the slow food service. I had an excellent flight sleeping thru half of it."
Cons: "The audio provided by the ear buds provided produced very poor results, probably causes long term hearing loss."
Pros: "The crew inside the plane was amazing"
Cons: "As soon as i got to the check in window i was informed my flight was delayed and I had planned everything to be on time and since my flight was one hour late it kind messed things up a little bit. It seems that british airlines had a delay on purpose just to have a full flight, i wanted to change seats im a skinny guy and i was seated between TWO BIG people my elbows had to be tucked in all the time"
Pros: "The flight was pretty much on time."
Cons: "It took a long time to get served and they ran out of options. There was only one meal served and then a granola bar offered and the flight was over 8 hours. The room between seats was too tight and I am a small person."
Cons: "No entertainment! While you have to check in your laptop and iPad!"
Pros: "Crew, food, entertainment all good. USB charging a nice touch"
Cons: "We purchased two tickets together but were assigned seats far apart. We couldn't check in using on-line app. It wanted Visa information for USA travel even though we are US citizens, all info was entered into our flight, and we had already flown the outbound leg. The partner airline for the first leg checked us in, noted that our seats were separate and said they unable to change it. We called BA customer service - they were unable to change our seats. On arrival at Heathrow there was a huge wait at the BA processing center, when we finally presented our boarding passes and asked for a change the representative told us there was no time and we should run to our gate. I sat next to two people traveling solo so sitting together was obviously no problem Seating people on a combined booking separately, and never finding a solution other than "run to your gate, we are really behind" is verging on terrible customer service."
Cons: "My Entertainment device was broken"
Cons: "My flight was booked for April 25 and my paperwork actually showed that. Upon arrival at Gatwick I was told the flight left on April 24 and no other flight till April 27 so I had to go to Heathrow."
Pros: "Nothing notable"
Cons: "Nothing is complementary"
Pros: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
Cons: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."
Pros: "The ground crew at checkin were friendly."
Cons: "The old aircraft that looked like it had seen better days. The old entertainment system that was jittery and crashed."
Pros: "Great crew good service, except a little unorganized at the gate. Best service I've gotten compared to other airlines I've experienced."
Cons: "Food was a little cold. Sitting in the middle of the row is the worst most uncomfortable in economy."
Pros: "I was seated on the upper deck of a 747 (63K) and had plenty of room. The cabin was quiet even though the plane was full. Service was excellent. I enjoyed the food. Cabin crew were great."
Cons: "The entertainment system was old and didn't have the selection of programs available on newer aircraft. Flight map was not at all detailed. Time for an upgrade BA! Boarding was a bit of mess. BA has so many different categories of who gets to board first that it got to be very confusing. People couldn't understand if it was their turn or not and people kept being turned away to wait their turn. It would be far easier if people were given a number from 1-5 like Air Canada and they call those numbers which are also printed on your boarding pass. I was flying business class and I think it a terrible cheek that they charge extra (in my case $129-$159 EACH WAY) to select your seat in advance. That's insane considering what I have already spent on the business class ticket. Seems like a money grab to me. I usually fly Air Canada, and this high extra charge will probably make me think twice about flying BA in the future."
Cons: "The low resolution screens and limited programming compared to other airlines and aircraft"
Pros: "Punctuality"
Cons: "I bought an extra piece of laugagge and I had problems on both check in processes because I wasn't shown on the system."
Pros: "Pleasant flight crew"
Pros: "Great food."
Cons: "Not much space for a long flight."
no mask requirement will be even better.
Pros: "On time/ early arrival Careful about cleaning"
Cons: "Full flight, but exceeded expectations"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Pros: "Great first class cabin crew."
Cons: "No window at the window seat"
Pros: "Lots of food and drink on plane."
Cons: "Philadelphia airport is horrible, rude staff, they lost our luggage and many other international flight luggage. Absolutely unacceptable."
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "The inflight enternet selection was great, totally enjoyed it. Crew service was good and kept us updated as we approached Charlotte."
Cons: "Gate C19 was hot and didn’t have adequate seating for passengers in the area"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "service was consistent"
Cons: "Plane was unusually hot"
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "Had to take three flights to get from Maine to California. All were on time or ahead of schedule. Flight attendants did exceptional work on each flight."
Cons: "My left ear still won’t clear but other than that nothing."
Pros: "Couldn't get own crew closed gate and would not open door."
Cons: "Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Pros: "Great flight crossing the Atlantic with good food and beverage services along with a wide selection of inflight entertainment and a charging port."
Cons: "The lack of entertainment, and the excruciatingly long boarding process."
Pros: "On time departure and arrival. No suprises. Predictable"
Cons: "Plane had not been cleaned"
Cons: "We left late and then got stuck on the tarmac for almost 45 minutes upon returning."
Pros: "The flight attendants were helpful and friendly. Short flight, so seats were good."
Cons: "Food options are generally not good on American Airlines flights. This has been a beef of mine."
Pros: "crew"
Cons: "air conditioning did not work well. heat was coming into the plane from the windows."
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Cons: "Their customer service was no help and didn't know why. So o scrambled to buy a last minute ticket home from the Netherlands."
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Cons: "Boarded the plane and had to wait on the runway for almost 3 hours after being delayed at the gate. Absolutely horrible with no compensation for our time whatsoever."
Pros: "Prompt and curtious"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "I liked the crew and I liked the entertainment, as it made the 10+ hour trip go so quickly. I was also able to sleep 1/2 the time. The crew was extremely nice. I would love to fly BA or AA or any of their partners as long as the fates are reasonable."
Cons: "I checked in online and had my seats reserved and I only had one piece of luggage to check in. In LAX, as long as I checked in for the flight on time, all I had to do in LA was go to a kiosk and check my luggage myself and give it to the people who work at the counter. The whole process took 5 minutes. However, even though I was checked in For my flight, in LHR, I was told that I still had to wait in the long line for those who needed their boarding passes among checking in tons of luggage. I was given a paper ticket lthough i already had one in my iPhone apple wallet. Besides waiting, for what I thought was a waste since I only had to check in luggage, the gates seemed so far away and the scheduling boards don't indicate right away as to what gate I need to go to. Luckily, my app told me what gate and I was hoping it was correct because I had to walk so far. Basically my gripes were with the airport and not with the flight itself. One thing bout the plane from London to lax, it seems the bigger the plane, the less legroom I had. I felt too close to the people next to me. The plane from Paris had more room."
Pros: "Staff polite and helpful. No complaints/ Slept all the way"
Cons: "American dropped the ball when my 77 year old Mother was not met with a wheelchair. This is inexcusable! She was in tears and no one seemed to care! They were nice enough to let her change from a window to an aisle."
Cons: "Luggage did not arrive with us"
Cons: "I purchased extra legroom but got less - front row.Between two very large elderly gentlemen. No overhead storage either. Miserable and long flight."
Pros: "Seats are the most uncomfortable seats ever"
Pros: "The attention from the staff during the flight,was excellent."
Cons: "I'd didn't like that we'd had to pay 50 dollars for a medium size luggage,when other passengers have,slightly smaller suitcase,a carry on a lap top or big purse."
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."
Pros: "Second leg when purchased extra leg room, that's the way all seats should be. We boarded timely but then left late. Free tv was nice although I didn't watch it."
Cons: "Don't like the glass of soda and they don't hand you the can but that's just me. Lare departure."
Cons: "over one hour delay due to plane coming in late from boston."
Cons: "i tried to check in and it kept saying it could not find my reservation. once i got to the airport i had to wait in 3 different lines to find the right person to rebook my flight on the same flight. I think many other people had the same problem, so it seemed like an AA problem not a kayak problem."
Cons: "The boarding process was a hassle leaving San Jose del Cabo. We were not accommodated the seats we paid for (extra leg room). Nobody at the gate could help us and all said different things when we spoke to different gate agents. The experience was unpleasant and the flight was uncomfortable."