Make sure that is everyone wants comfort but packing the travellers like sardines into spots that they can not have their total comfort (leaning the seat back, etc) should be a courtesy things especially when it is a full flight and there is nothing to do to allow everyone to be comfortable.
The flight attendants were very very helpful Very efficient Boarding was very smooth Very good experience
Pros: "very nice crew"
Cons: "plane was too small and there was 1.5 hour delay departing"
Pros: "Everything was cool. Great staff and got there in time good movies and snacks. No complaints."
Pros: "chairs and plane service was good and friendly ."
Cons: "the food was not good"
Pros: "N A"
Cons: "price online when i booked the ticket was different. Air Canada charged me extra for seating as well which was showing free at the time of booking Some thing is not right. Extta charges of $16 does not sounds good specially when its not disclosed."
Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Pros: "The Embraer jet was newer and roomier. Nice to have a movie"
Cons: "Departure late, no AC in cabin while we sat on tarmac"
Pros: "Great service. Only one other person in business class. Very pleasant flight"
Cons: "Air Canada should stop using these old planes. They are uncomfortable noisy and crowded"
Cons: "Seats are to close. There is no leg room."
Pros: "Seats, entertainment"
Cons: "We had to change planes, after boarding the original aircraft, and were delayed almost an hour. We thought the airline (Air Canada) could have recognized the inconvenience with a free drink or extra snack."
Pros: "I really liked the entertainment. Not knowing the Toronto airport I did ask a few crew for help where to go for customs and continuing flight. We got a ride to get closer to customs. After going through customs we asked again where to go for continuing flight and finally got to our location and they were just starting to board. Felt a little too rushed no time for bathroom break."
Cons: "Leg room not very much with bag in front under the seat in front of you. Legs fell asleep and knees locked really needed more room for legs."
Cons: "Terrible costumer service in toronto. Rude and yelling to people. 4 hours waiting on the line."
Pros: "Flights all deprt s and arrived on time which allowed us to make our connections. A bonus is the flight attendant was pleasant Air Canada Concierge was a real help this entire trip"
Cons: "Our luggage did not arrive with us."
Pros: "Attendant Wendy was fantastic in service and friendliness."
Cons: "Once again big guy put into seat 33F. Seat doesnt go back and no legroom."
Pros: "I liked the variety of entertainment options on the iPad app."
Cons: "Unless you knew ahead of time that the entertainment system was housed entirely in an app, you wouldn't know that you needed to have a smart phone or tablet on the flight and needed to download the app. A few people in our traveling party either didn't have a smart phone or tablet, or had trouble downloading the app while on the flight. Also, a few people had issues with the app freezing while in use. There was very little legroom between seats, resulting in an uncomfortable flight. We flew economy on our connecting flight, and the seats were much more comfortable. My reading light didn't work using my button, but it turned on & off during the flight like it might have been connected to someone else's button. There weren't individual air vents for passengers, so some of us were very hot and some were very cold."
Pros: "Flight was on time."
Cons: "Six years ago we flew Air Canada from Athens to LAX with no seat back screens. We thought they were in the process of updating. Here we are six years later and still no seat back screens on an 11 hour flight. What are they thinking? Food and service were also very mediocre. Will not fly Air Canada again."
Cons: "I would have liked a coffee"
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Pros: "Really a lovely new airplane with great features. Comfortable and everything went smoothly."
Cons: "Connecting flights to/from the US are a challenge. Both times (coming and going) were significantly delayed, causing me to miss my outbound flight. While AirCanada did rebook, I ended up in a ridiculous process of having to claim my suitcase (even though it had been checked all the way to my final destination and I never intended to stay in Canada) which involved dealing with non- communicative staff who slowly located the bag, got me an escort into the baggage terminal and then send me through customers even though I was just trying to get the bag on the flight they rebooked me on. Whole process took 2.5 hours. My shuttle was late for my inbound trip and when I tried to check in (which was just slightly less than an hour before departure) they took my passport and just stood there. No communication about what was happening. Luckily, after about 10 minutes they did check me in but kind of unnerving not to know what was happening. Wish the staff were more available and more communicative."
Pros: "The flight was great, friendly staff, great food, new plane, lots of options on the new AC entertainment system. The new Star Alliance terminal (T2) at Heathrow is also so fast and efficient! No complaints at all!!!"
Pros: "Good entertainment options, roomy seats"
Cons: "Nothing I can complain about really."
Pros: "Crew was great; polite, friendly, tolerant."
Cons: "Could have larger selection of films. Bathrooms get very dirty during long flight."
Pros: "Drinks were provided."
Cons: "Not even snacks were provided on the 2 hour flight."
Pros: "luggage intact and well kept"
Cons: "No good refreshment on flight"
Cons: "Plane edges were rather dirty with lots of debris. A little gross."
Pros: "smoothest and quietest flight ever, on a brand new 787..."
Pros: "We arrived in Istanbul the day of the attack. Air Canada let us change our flights, no charge, no questions asked. We were able to fly through Venice and avoided the Coup attempt. Thank you Air Canada so much!"
Cons: "The hold times were long for customer service but that may have just been the times we happened to be calling and due to the attack."
Pros: "Quick boarding. Great with children."
Cons: "Multiple confusing security processes at airport. Huge lines. Flight delayed twice."
Cons: "Services. Not even water is served during 5 hours flight from Toronto to Seattle. 6 -8 hours of delay with no advanced notice."
Pros: "Sometimes, Air Canada was a help in rebooking."
Cons: "Sometimes, Air Canada WASN'T any help in rescheduling! Can't get ANY help on-line, and finally made a two hour long distance call from Istanbul to the Canadian "Help Desk," with most of that time on "hold." (Similar to my time on "hold" when making other calls there!) London Heathrow Air Canada service desk was a GREAT HELP, however - once we got there."
Cons: "Why is it that Air Canada is the only airline that makes you take off your earphones during take off and landing? Are they stuck back in the 1950's?!"
Cons: "Couldn't get ahold of anyone at the airline to reschedule"
Pros: "Flight, crew, and entertainment was fine."
Cons: "Food was mediocre. The worst part was the disorganized mess at the US border checks in the Toronto airport. There were hours of wait and surely many international passengers came very close to missing their connections. The officers promised us that they will hold our connecting flights since they know we're already in the lines. However, be prepared for the stress of waiting in lines where there are not even restrooms."
Pros: "Wifi was a bonus (not free, but was good to have, and worked well). Staff was friendly."
Cons: "Food was very poor compared to other international flights I've been on. The staff was not very friendly I'm sorry to say!"
Pros: "Plane, (bathrooms) very clean, and crew was exceptional. Ample food and drinks were supplied. I also had more room this trip in Economy class, as one seat next to me was empty."
Cons: "For Economy accommodations, this flight was good, no complaints."
Pros: "no entertainment no food (or to pay snacks , but cannot call that food ) seat designed for kids price average , even not cheap"
Pros: "Great flight. New and comfortable plane with lots of room. Food was good. Reasonable entertainment was provided with lately released movies. Staff was friendly and accommodating."
Cons: "Internet not free on board. For the price of the ticket on an international flight, internet should be included for free. Also no newspaper available on board."
Pros: "Food service was well timed, every time we got hungry, a new meal or snack arrived. Movie options were good."
Cons: "Food quality was mediocre. Boarding in Istanbul was a circus with our passports being checked 5 times and a supposedly "random" search of carry-on baggage, but almost all passengers were subjected to it. User interface of entertainment screens was slow and not helpful ( I have to click on each movie to even see the title? Terribly time consuming. ). Flight was in the middle of the day, but windows were darkened to make it look like night time almost the whole way. Why can't we control our own Windows?"
Cons: "food horrible, crew handing out the wrong food, tv onboard was working correctly"
Cons: "Staff don't understand the rules clearly"
Pros: "Good selection of viewing content. Wide variety. Like the NFB channel."
Cons: "The food was the worst plane food I have eaten in 25 years of traveling. It wasn't even edible!! Overcooked, dry, tasteless, awful food! Shocking at how bad it was. Bathrooms were very dirty right from beginning of flight."
Pros: "new plane, premium economy was very good. chicken dish was excellent. better than expected."
Pros: "Wasnt a terrible amout of leg room for coach, and they had Star Wars: The Force Awakens as one of the in flight movies. Food was okay, although they didn't serve it until 1a.m. which was a bit annoying. Good service, very kind workers, and the alcohol was free! Not too many complaints."
Cons: "Didnt serve dinner until 1am. Kind of ridiculous."
Cons: "My flight was late causing me missing my connection flight. Customer service was not pleaset when I asked to rout me to another flight. They wanted me to stay in the airport and I had to ask so I can stay in the hotel for next day flight. Very poor cuostmer service."
Cons: "i was not able to travel with my spouse. the seat allocation process did not allow me to set this up prior to the flight or at the airport"