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Turkish Airlines inflight crew was very good, however the ground crew was not very helpful. I had booked a wheelchair for my mother from Islamabad and she received the service there, but then there was no chair on arrival at Istanbul. The wheelchair crew said that they declined to take any person without a reservation and declined to help with the arrangement of a reservation. I had to use the airport buggy system to transport my mother who has limited mobility and needs a wheelchair. It was very disappointing and I hope they can provide manual wheelchair access to the public by a need basis, as sometimes there is a mix up or technical fault in the completion of the process, as it was in our case. Also, there can be an emergent need for passengers if they have illnesses like hypertension or diabetes. My mother has both hypertension and diabetes and has residual weakness after a stroke, therefore, she needs assistance. I hope that this text will be taken seriously and the administration makes the necessary changes. Thanks.

Requested food items were always finished but the available food was warm and tasted good Good entertainment options.

Turkish airlines have improved a lot, please keep up the good work.

5 unnecessary control before get in the craft. It is exagerated and very inefficient

3 hours delay to start with and then food was terrible.

The internet was not working during the 10 hour. This situation was known by the cabin crew before the flight. If so, information should be given to passangers. Some people should work during the flight.

The food was disgusting that only what i wanted to say

Very disorganised check-in and boarding. We won't fly with them again

No wifi at all during the entire flight from Istanbul to Miami.

The worst seats ever it seems like I was sitting on a rock