Flight was canceled due to damaged aircraft
Missed flight because flight was delayed from Grand Rapids
We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.
Pros: "Crew was solid."
Cons: "Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport."
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Pros: "Great crew members. Very friendly and helpful."
Cons: "The boarding crew wasn’t friendly"
Cons: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Pros: "The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC."
Cons: "I honestly cannot think of anything."
Pros: "I liked that is was a short flight"
Cons: "Plan was old. Seats not comfortable. Plane not clean. Flight attendants not attentive. A lady stored her carry-on on the floor in front of her and she was in the emergency row! Attendant walked by before takeoff and said nothing! Really?!"
Cons: "Just better food"
Pros: "Very good complimentary lunch - veggie wrap. I was surprised by the quality. Also I like the plane design - there are places to stand while waiting for the rest room, so you are out of the aisle. WiFi worked."
Cons: "Wish they didn’t charge extra for seat assignment."
Pros: "Flight from Detroit to Phoenix had larger plane and more entertainment"
Cons: "Seats are so narrow. I barely made connecting flight in Detroit and there was no transportation to the next terminal. You’re on your own getting there and I almost didn’t make it. Both Detroit and Phoenix have nothing but wheelchairs and people pushing? Maybe we Should get some rickshaws?!"
Pros: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
Cons: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
Cons: "The flight was delayed by six hours, for no other reason than the airline itself, not the weather. Change of planes, emergency landing back at Atlanta, changed to another plane, no flight crew for over an hour, then to top it off, the final landing was the hardest I’ve experienced."
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Another safe flight. Crew was very attentive."
Cons: "No dairy free options!"
Pros: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
Cons: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."
Pros: "The flight attendant was nice."
Pros: "Surprised to see the hostess serving food on a domestic flight. Were courteous when we were sitting on the tarmac for 3 hrs waiting for clearance."
Cons: "Folks at the boarding counter were rude. Had one bag as a carry on, and was forced to check it in. Whereas saw other folks stow their two personal items in the overhead cabin."
Pros: "I travel as a professional musician. I fly with American (because many booking agencies use them) I achieved status after years of their cruel methods of forcing us to check our instruments, thinking “FINALLY, I can board without being hassled about my instrument coming onboard with me.” Nope!! They fight me every time, as if I’m some guy going on vacation and bringing my beater guitar to play on the beach. They holler every time, “SIR YOU’RE GONNA HAVE TO CHECK THAT” $6,000 worth of equipment to make space for someone’s socks. (?!?!) Today, I boarded TWO delta flights and was told, “see if it fits... if not, we can gate check it for you...” YES!!! That’s all I ask!!! Just let me TRY first! If it doesn’t fit, THEN I can’t complain! Anyway, sorry for the saga! I just want to say THANK YOU! I had peace of mind ALL day! Keep up the great work! Your staff is outstanding!!"
Cons: "I didn’t like that you thought there was something I didn’t like! I’m a fan!!"
Pros: "The ticket agents and other airport personnel were tremendously understanding and helpful! As a matter of fact, a few said this happens more often than it should, which is sad and shocking! Had it not been for their help this would have been much worse!!!"
Cons: "Our original flight included a connection that overlapped and needed to be changed. I brought this to the attention of Kayak/Aeromexico and the flight appeared to changed for our entire party of six. When we arrived to depart from Akron-Canton there were MAJOR issues with Delta acknowledging the change on their end. We waited at check-in for an hour and half before this was resolved. This also happened when we left Cancun and almost missed our flight. Our daughter also had to put on stand-by in Atlanta due to this fiasco. We spent another two hours working with Delta customer service trying to get her a seat on our flight back to Akron-Canton. Had we not been to Cancun airport extra early AND had our flight delayed in Atlanta we would have missed both flights. This was without a doubt the worse experience we have ever had!! It should have been caught and resolved before I ever had to get involved. I am very disappointed and unhappy with the service offered for the tickets we purchased. This was extremely stressful for my wife and kids and tarnished our vacation. This was totally and completely avoidable!!! You can and should do better to service your customers!!"
Pros: "Food was good and so was the movie selection"
Cons: "Boarding was slow and the interviewers were disrespectful. Also I was upgraded last minute and I could never understand the system by which upgrades to first class are granted. Just because I used my points to buy the flight I wasn’t eligible for an upgrade to the one seat left in first class even though the flight is full and I am the first one on comfort+ upgrade list and there was no one on delta one upgrade list."
Pros: "Nice crew members always polite and courteous.maybe over polite if anything. Australians don't require subservient service deliverers. The constant "your very welcome" regardless of the service and response to that delivery is off-putting to me. But al in all pretty good in most areas."
Cons: "ON ticketing at New Orleans I wasn't allocated a seat number. At the gate shortly prior to boarding I needed to attend the desk for that allocation. I was also not told which Terminal the plane would go to in LAX and which terminal the connecting flight would be leaving from. They were not sure! Consequently I floundered around at LAX wasting time and bothering people for information that should have been known to me. The security checks are over the top and inconsistent in the US."
Pros: "The crew are very friendly, positive and have good sense of humor."
Cons: "The flight got delayed badly"
Cons: "They lost my luggage."
Pros: "No issues boarding as a group of 6, including one child. We all had at least a personal item and/or a carry-on to stow. The flight was easy, comfortable, and the free movies were current and definitely helped pass the time."
Cons: "We were seated right behind the delta comfort+ and saw the special snacks they got. Being teased by that is not a huge deal, just a little disappointed by the regular snack selection, the snack mix was definitely subpar."
Pros: "Getting home in one piece"
Cons: "Why do airlines schedule 2 flights for the exact same time in the exact same gate? Just to watch passengers squeeze in like cattle??"
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Pros: "It was a good flight"
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
Pros: "First flight"
Cons: "Too packed"
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Pros: "The flight attendant was pleasant"
Cons: "As usual, Delta regional jets with recurring mechanical problems change of planes, change of gates delay take off etc. This carrier has become a nightmare on this Detroit to Kalamazoo leg."
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Cons: "Double booked my seat. Lost my bag."
Pros: "Flight attendants"
Cons: "Tv wouldn't work and delay that wasn't weather related and the food was awful"
Pros: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Pros: "The attendants were friendly and helpful. The seats were comfortable and the entertainment was good."
Pros: "Got to Richmond on time."
Cons: "Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though."
Pros: "Left on time, arrived early. Good free movie and TV show selection."
Pros: "The crew friendly,boarding was easy the flight was comfortable they even went around and gave blankets they could do a little more with the snacks. There were TVs so the entertainment was really good. Seats didn't go back, wish they did."
Cons: "I wish they had more snacks like JetBlue but all was fine."
Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
Pros: "Boarding & crew were excellent. Very polite."
Cons: "On flights 0204 & 1687 on 9/21/16---there were no blankets available for comfort. I would expect this since I paid extra for the delta comfort seats. Not very nice☹️ Only Chardonnay & Merlot wines were available. if you're going to carry two full bodied wines then you should carry two light wines as well. For example a Riesling or Pinot noir. I could not drink either of the wines delta carried. Furthermore, I tend to eat low carb & sugar snacks. All the snacks offered were high in carbs except the peanut packs. Delta only had one peanut pack on board. They had many pretzels , bananas & yogurt bars which were high sugar & carbs! Try carrying some Greek plain yogurt & unsweetened vanilla almond milk. TY for your attention."
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Hate their entertainment mentality. You haul your stuff and install their app on it. No games available. Need your own earphones so as not to disturb others, but I have new android that needs buds for that. If you can fly someone else on longer trips, do so. Also seats have been packed together. I am just 5 ft tall and even my knees are only a couple inches to spare. My favorite is KLM / Delta.
Pros: "over great job and service."
Pros: "The Westjet app took forever to download on my phone AND my husband was unable to download it ... made for a long flight without entertainment. Also, the crew didn’t come off welcoming or inviting."
Pros: "Premium seats were more comfortable, crew in our section was great, newer airplane was lovely, food and drink were really good."
Cons: "Can’t think of anything within WestJet’s control that was bad."
Pros: "Early arrival"
Cons: "Cabin cleanliness. There were flies nesting in the window of the row in front of me."
Pros: "Crew was friendly."
Cons: "Flight was delayed 2 hours."
Pros: "Friendly crew and good snack options"
Cons: "Bigger seats"
Pros: "Crew was good..flight went well"
Cons: "Don't like having to download app for entertainment ..some devices not current enough...disappointing to kids.."
Cons: "Delays should be fully disclosed from the start as opposed to rolling changes and stringing customers along . WestJet should have booked us on one of the 5 earlier flights to the same or nearby airports. At a minimum we should have received vouchers for dinner as we were delayed through meal times"
Pros: "Flight was early and bags came out before scheduled arrival"
Cons: "Plane smelled of sewage"
Pros: "Friendly and helpful crew."
Pros: "Shakespearean effort by staff"
Cons: "Little snack perhaps?"
Cons: "More than 1 drink served"
Cons: "I asked to pay for a better seat prior to my flight from Kelowna to Edmonton and was told there wasn’t any. When we boarded the flight attendant moved a couple 10+ rows up for no charge."
Cons: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."
Pros: "I slept throughout the flight"
Pros: "As always great service and flight"
Cons: "Nothing to report"
Pros: "Short flight"
Cons: "People were cramped in the plane, hardly any room for bags. People from other seats were packing their bags on top of other peoples stuff"
Pros: "Service on plane. Attendants were delightful."
Cons: "Sat on the runway and it smelled of exhaust, which made me nauseous."
Cons: "Seat space"
Pros: "Affordable, great service, and easy"
Cons: "The internet and TV service were both broken on the flight. I missed out on much of the work I had to do. I was very disappointed that we were only told just minutes before boarding. I was not prepared to spend 5 hours on a flight with a screaming baby, unable to work or watch tv."
Pros: "Flight crew humour"
Pros: "The friendly service and prompt boarding!"
Cons: "The snack options. Veggies and hummus would be nice!"
Cons: "airport did t have air conditioning and there is no room in the overhead compartments propeller planes are unreasonable loud"
Pros: "Staff friendly"
Cons: "We were not sitting together...we are both seniors and my husband has only flown 2 before....our seats were booked together and I am assuming due to our flight cancelled on Jan 8 and rescheduled on the 9th that could be why. No room to stretch your legs, for those of us who have circulation problems...."
Cons: "delayed 2 hours and I missed my connecting flight"
Cons: "I checked into my flight 24 hours in advance, got my boarding pass and everything. 12 hours before, I double check the boarding time and my flight has been cancelled. I got no notification of this, luckily I happened to check on my own."
Cons: "uncomfortable seat- no padding"
Cons: "Having to divert to Calgary for broken radio. I’m positive there is enough redundancy in radio system to be down 1 radio."
Pros: "No stops in US."
Cons: "Small seats."
Pros: "Crew overworked but pleasant and doing their best. Self check in works well with assistance"
Cons: "Management decisions meant assigned crew arrived after our flight supposed to depart. Needed 1 more person to service passengers. We waited a long time after serving started to get served. We did not know that food could be preordered online and served soon after takeoff. No TV screens on back of chairs...had to rent device to see movies. Have app but not able to book and get points. Wrote to WJ for help but oo response"
Pros: "Was on time and i was upgraded at no charge. The westjet staff is always friendly."
Pros: "Everything was streamlined and easy to understand. We made it on time and the staff were friendly, especially with our young son who is one Ana half."
Cons: "the Airline was pretty cramped but it was a short flight so it wasn’t too bad."
Pros: "Great flight easy booking"
Cons: "Paying for baggage"
Pros: "I was 8 mins late to check in."
Pros: "Staff at WestJet are the best!"
Pros: "Good service"
Cons: "Inconsistent and slow WiFi Entertainment system requires flash- so it is dated and insecure."
Pros: "Clean and comfortable seating and polite and helpful crew."
Cons: "The media system barely worked."
Pros: "Crew was very nice and welcoming."
Pros: "Westjet flight crews are always really nice and helpful. When we travelled out to kelowna on the 14th it was a day after our daughters 1st birthday and they announced it over the intercom which was sweet"
Cons: "The flight back was an hour late to begin with, flight itself was good landing was probably the worst landing I've ever felt in my 20-25 flights, was an extremely tough landing. Smoke alarms went off in he airport so we had to wait for a bridge and luggage"
Friendly staff especially the Asian lady. Boarding could have been faster but was alright-it was organized.
Cons: "It was all excellent."
Pros: "Seat was comfortable as I had the exit row"
Cons: "Flight was late by an hour taking off from DXB."
Pros: "The set was super comfortable"
Cons: "Everything was excellent"
Cons: "The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect."
Pros: "On time, clean and comfortable"
Cons: "The only challenge for me was they couldn't take my form of payment on the plane for some food so I was out of luck. I had a Mastercard debit from the states. It is also a loss of revenue for you guys as well. They couldn't take the apple pay from the passenger next to me either. I know it's a lot of systems to update"
Pros: "Seated near front. On time."
Cons: "Entertainment system had small touch screen that didn't respond to touch. Food was fair to poor. No leg room."
Pros: "everything went by fast, a lot of turbulence but the pilot kept us in check the entire time."
Cons: "Missed the connection in Toronto. Had to spend the night there. My skis arrived one day late to my destination."
Cons: "Flight was late departing"
Cons: "Plane was delayed 30 minutes-1 hour on tarmac prior to takeoff for deicing"
Pros: "Air Canada Rouge is last airline choice I would make"
Cons: "direct flight"
Cons: "Seats were uncomfortable and tight. Leg room is not existent."
Cons: "We took off 1 hour 15 min later"
Pros: "On board food acceptable"
Cons: "Entertainment system wifi connection kept dropping. Crew were oblivious to the issue and unable to address."
Cons: "They feel like seats for budget flights."
Cons: "Rouge entertainment system is crappy"
Pros: "The flight arrived about 30 minutes early. Also, it left a little late. For me, the less time on the plane the better."
Cons: "Guy next to wanted to charge phone a laptop in USB port in front of me b/c his was our of order. This worked out OK but in a small space it's not so good. He was bare foot too. Take of your shoes but wear socks, please....Plane was not hot, actual a litter chilly."
Pros: "The crews were nice and the seats were comfortable"
Cons: "There were so much miscommunication. Coming from Hong Kong it was late for 3 hrs , then I need to pick up my luggages and went thru immigration. Missed the flight to Toronto, checked at the counter and was told did not need to pick up my luggage until I got to Atlanta. Well at Toronto, my luggages didn't go through. I had to pick them up and went thru immigration on the USA side again. Missed my flight again! It was so frustrating except all the employees were very nice and helpful."
Pros: "There was no outstanding feature to mention."
Cons: "The delay, but not a big deal."
Pros: "Air Canada accommodated me on an earlier flight saving me 3 hrs."
Pros: "They afford a civil and enhanced trip on an Express flight. Something AA and other airlines consistently fail to do."
Pros: "The trip from Kelowna to Vancouver was amazing. Quick very pleasant."
Pros: "The experience was par for the course. No frills, no pleasantries, only water and juice on offer, but the A330 was great."
Pros: "The crew was amazing."
Cons: "The flight was outrageously hot the entire time. There were no A/C vents above the seats, probably because the dated plane may have been built before temperature control. It was honestly almost unbearable."
Pros: "My flight was on time"
Pros: "The crew were attentive"
Cons: "This is an old plan that desperately needs upgrading: it's visibly worn down, the seats are old and uncomfortable, bathrooms were gross, etc. I was also surprised to have to pay for food on a nearly 6 hour, international flight. But even with that said if you're going to make people pay have a decent menu and make sure you have everything available that's on the menu. Amazing how different this flight was from our Munich to Toronto flight."
Pros: "The crew"
Cons: "The flight was changed too often."
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "It was great."
Cons: "Like to be able to pick my seat ahead of time without a charge."
Cons: "They should have checked the plane before boarding. When the plane was ready to take off they discovered an issue with the lavatory. we had to sit in the plane for more than an hour to get this fixed."
Cons: "Flight was delayed 40 minutes."
Pros: "Super fast and easy process. Glad I flew air Canada"
Cons: "I had to pay for the food for my 4hr flight. It use to be that you were provided the food at no additional cost."
Pros: "Flight and attendants great! A second offering of coffee would have been appreciated!"
Cons: "Lines were confusing to me. Kiosk machines for boarding passes clogged lines. Only 3 staff working security lines after a long weekend! 3 sets of married couples that I knew of couldn't be seated together! Airport personnel not very helpful and rather cranky!"
Cons: "Flight attendant was awful My seat assignment was the same seat designated to crew and my flight attendant treated badly inspite of the error"
Pros: "That staff was nice and helpful, they only had food for purchase but it tasted great and wasn't too pricey!"
Cons: "The plane should have been retired a year ago. It was an old airbus. Seating was uncomfortable, the entertainment systems outdated, and the aisles were cramped. Thankfully it was a short flight."
Pros: "Everything went smoothly. Everyone was pleasant and respectful."
Pros: "Some crew members were nice."
Pros: "Idont like a bit."
Cons: "It was to noise inside the cabin,no space for my carry onl lggage,they only free coffe or soda,any thing ealse you pay,eg. coffe was cold,next time i will think over before take fly."
Pros: "Crew was great.. offering my daughter snack choices when she did not like the initial offering."
Cons: "There was a 1.5 hour delay related to passenger issue that we never did hear the real details on what was going on. Understand security comes first."
Cons: "The flight was smooth and the crew was excellent. They ran out of food so there was very little to choose from to eat."
Pros: "We eventually got here...6 hours late"
Cons: "Bottom line is that they appear to NOT service their planes well and Captain made poor decisions. Only flight on the board listed as "delayed" on a sunny cloudless day in Orlando. Never a raindrop and instead of leaving at noon, we left at six. 1. Took them 45 minutes to change a tire on the nose. 2. According to captain " a strange item was beside his cockpit seat and that took an hour. I assume he didn't recognize his empty Oreo box. How do you allow someone to drop a strange box in the cockpit. 3. Taxi out and a switch won't work. Sit there for 45 minutes. "We were able to reset it." Go 100 yards. Stop. "Need to do another reset." Doesn't work. Takes corporate 30 minutes to decide what to do. Return to terminal for maintenance on phantom problem. 4. Sit at terminal for a couple hours. No one allowed off. Beverages are all warm. Crew serves warm water and crappy sugar-bomb pretzels. Passengers get sick. Won't let anyone off. 5. Finally gets in the air. Crew has nothing but snacks; no real food. Beverages are warm. 6. EVERYONE misses connections."
Cons: "I was NEVER TOLD I would need a transit visa to fly through Canada. I was denied boarding in Entebbe by British Air and had to rebook and pay for another flight on a different airline that didn't fly through Canada. Who has another $1,700 in their pocket to cover such expense? A terrible financial hardship. I will NEVER use Kayak again to book travel."
Pros: "Friendly crew and quick flight once we got moving"
Cons: "The flight left over an hour late with no real explanation as to why"
Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride"
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer. Did provide a $10 meal voucher. Good to know Air Canada values my total trip delay time at $2/hr"
Pros: "Not much. This first experience with Air Canada left me thinking it must be a severe-discount carrier."
Cons: "By the end of Group 4 boarding they were already taking carry-on bags at the jetway to check into the baggage compartment. We had a 1:05 connection in Toronto to catch our flight to London. They could give us no assurances that our luggage would make the connection. Thankfully we were able to talk our way onboard and found space to store our bags. When I was finally seated I had to warn the person seated in front of me to please not recline. Sitting with my back flush to the seat, my knees were literally in contact with the chair in front of me. There was ZERO room for that passenger to recline without causing me great pain. I sat on our five hour flight in great discomfort. Adding to my discomfort was a lack of food and zero entertainment. Paying for food is fine and I did it but on such a long flight it seems abusive. Food should be provided on longer journals. That all all I could do was read was also fine but video and Internet are increasingly expected and this flight had neither. I'll have doubts about ever flying Canada Air Rogue again."
Pros: "Entertainment was on point"
Cons: "Check in procedure"