Terrible decision to take a night flight. Not enough time to sleep and premium seat has no foot rest ao couldn’t get comfortable!
Was on a Swoop plane. No wifi and no Westjet connect
It was good, flight was on time, boarding was smooth and done in zones, food was good too but there was no form of entertainment. Luggage’s were intact. So an overall good flight
My husband required a wheelchair to get to the airplane and the service he received was exemplary. Thank you.
WestJet was able to re-book us to the next available flight at no charge when air traffic controller staffing shortage delayed our inbound flight
I am a tall woman and could not move my legs enough to reach down under the seat in front of me to retrieve anything I put down there. I sat in both aisle and window seats and felt extremely cramped. In the aisle seat, if the stewardess was heavy, it was impossible to pass, and she would knock my arm shoulder and thigh every time she went by. If I can avoid it, I will not be flying this airline again.
Get our, as a group, skis on time to their destination. Have more attendants checking people in. There was only one. The line was a block long :( . Also flight change with 5-hour delay
Lost my luggage. Filed a report and there is no response. Received a phone call from another airline that said they had the bag and they did not know what to do with it
They delayed flight because lack of staff then missed connection. Never flying with kayak or weather
Too squished in seats. I'm 110 lbs and 5'6....can't imagine being any bigger and flying
Good overall but I’m 5’10 and seating is always tight
People pay over $1000 to fly from Victoria to Toronto, and they do want to charge you for a headphone that may cost less than 20 cents! You could add 20 cents to the ticket price and not to try to sell it on the plane. That is so cheap!!!
The flight wose Daley 2hr I lost my connect flight i wose delay one day and I am not happy
I’m writing to share my deep frustration with a recent experience, which I feel reflects a troubling trend in the airline industry—one where customer care often takes a backseat to profit maximization. First, I do want to acknowledge a positive aspect: I appreciated that your team accommodated a seat change due to my medical needs without charging an additional fee. This gesture made a genuine difference during my trip, and I’m thankful for that. That said, the overall experience left me extremely disappointed. The ticket I purchased for myself and a companion turned out to be “basic”—a fare category I now understand to be non-refundable and non-transferable. Unfortunately, my travel companion was involved in a car accident and could not fly. Not only was I unable to receive any kind of reimbursement, but I also couldn't transfer the ticket to someone else, despite the flight being overbooked by three passengers. This inflexibility felt exploitative. To add to the frustration, I had to shoulder additional unexpected expenses: overpriced in-flight food and a costly baggage fee on my return trip. The entire process felt more like a profit-maximizing scheme than a customer service experience. I understand that airlines, like any business, need to remain financially viable. However, creating fare structures that penalize customers during emergencies, while simultaneously overbooking flights, comes across as deeply unfair. It’s hard to feel like a valued passenger in this environment. While I don’t expect much will come of this message, I do hope Air Canada takes this feedback seriously. There’s an opportunity to lead with integrity in an industry where choices for consumers are becoming more limited and experiences increasingly transactional.
Boarding is a mess. The lines all jammed together and no one knows which line was for which zone. The flight was delayed and the plane taxied on tarmac for more than 30 mins before we could get off. Overall not a bad flight. But the boarding part can do better.
Very good AC Rouge flight YYZ-TPA. Great crew, all went smoothly. Thank you!
Service is pretty good. Sandwiches have to be purchased but I’ve bought my own food. Seat was comfortable and various movies to chose from.
Very nice Crew! Not much entertainment, but it was only a short flight, so it is okay for this flight.
Flight was cancelled. Had to wait around the airport for 5.5 hrs for later flight. Entertainment system was not working.
One leg of the flight arrived late which necessitated a rebooking on the next leg. Although there were no major weather events in play, best choice offered was a 7 hour wait in the Vancouver airport for a 4 hour totally packed red eye flight to Ottawa. No opportunities to return earlier via other major hubs like Toronto or Montreal. Felt very much like national routes were no longer well supported. Adding insult to injury, entertainment system for my seat was out of order. Thought I might use wi-fi, but discovered it would cost $10 per hour! Paid a lot for the flight as it was over the holiday period. Probably won't be doing that again.
