Had a 5 hour delay and then another near hour waiting on the tarmac to get off the plane. Should’ve gone with another airline
The staff were very friendly
Slow boarding and sat on tarmac for over an hour after landing.
It was very good and have a good time and felt safe.
Narrow seat. Fat guy beside me, taking too much room. Lady with an (okay, little) dog on the other side.
Friendly staff especially the Asian lady. Boarding could have been faster but was alright-it was organized.
Pros: "Flight delayed. Missed connecting flight"
Pros: "Only check in and boarding was smooth."
Cons: "The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect."
Pros: "The AC flight between Vancouver —> Toronto seems much more organized than Toronto —> Vancouver. Flight departed on time and staff handled boarding more smoothly."
Cons: "Only one drink served on a 4.5 hour flight, I am so thirsty. AC has some of the smallest seats around also."
Cons: "The flight was late arriving, so consequently we had to pay a taxi to hotel, as shuttle had finished for the night. Air Canada staff let people know 10 mins prior to boarding that we needed the app to view movies in-flight. Most people couldn't download quick enough, & airport Wifi was not optimal"
Pros: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
Cons: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."
Pros: "Very good. No issues"
Pros: "Pleasant crew on board. Quick boarding. The pilot made regular announcements when the flight was delayed (for weather or other reasons that were out of their control)"
Cons: "All was good"
Cons: "There’s not enough leg room & no food other than pretzels"
Pros: "Left on time, arrived a bit early, excellent trip"
Cons: "This was a rebooked flight the next day, as we missed the flight the day before as TA was very late departing Istanbul"
Cons: "By the time the food cart got to the rear of the plane their was none of the good entrees left for my family including my to young boys who had already licked out what they wanted, but got nothing they liked."
Cons: "Missed the connection in Toronto. Had to spend the night there. My skis arrived one day late to my destination."
Pros: "Everything was fine - crew was attentive, punctual in serving and genuinely kind! One flight attendant (lady) gave me a compliment and even acknowledged me while walking through the airport! The plane was very clean!"
Cons: "Seating: there were numerous empty seats in the middle section of the plane but passengers were crammed in the outer seats by windows. A kind, gentleman passenger who helped me put my carry-on up in compartment let me know I was able to sit in the middle section!"
Cons: "Flight was late departing"
Cons: "Plane was delayed 30 minutes-1 hour on tarmac prior to takeoff for deicing"
Cons: "Seats were uncomfortable and tight. Leg room is not existent."
Pros: "On board food acceptable"
Cons: "Entertainment system wifi connection kept dropping. Crew were oblivious to the issue and unable to address."
Cons: "Rouge entertainment system is crappy"
Pros: "We had to sleep on floor of Toronto airport all night"
Cons: "Bumped from flight no compensation"
Pros: "On time departure Food was good"
Cons: "Flight attendant should be friendlier"
Cons: "One of my three flights was unnecessarily delayed by two hours, enough that I missed my last connection and had to stay overnight in Vancouver. There were no technical complications or weather complications. It was simply because something had been misscheduled and the flight crew needed a longer rest time between flights. This is completely avoidable, and the attendent who checked me in even said so. While the hotel and shuttle were paid for, Air Canada only gave me a $7 breakfast voucher, which was only redeemable at the hotel's measly breakfast counter rather than anywhere in the airport. For the unnecessary delays I had to deal with, i should had received more credit. This was an utterly disappointing travel experience."
Pros: "Air Canada accommodated me on an earlier flight saving me 3 hrs."
Pros: "The trip from Kelowna to Vancouver was amazing. Quick very pleasant."
Pros: "Does not alert passengers they need an ETA before checking in. Waste of time"
Pros: "I was able to be on standby for an earlier flight to Newark."
Pros: "Everything was quick and efficient in boarding and replanting, the captains spoke to us to tell us what was going on. Food was good."
Cons: "My tv screen was broken, meal service was pretty late and drinks were not served before, as a result the lights were only off in the flight for a very brief while."
Pros: "The experience was par for the course. No frills, no pleasantries, only water and juice on offer, but the A330 was great."
Pros: "Tv options"
Cons: "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."
Pros: "Very accommodating with the seating, flights on time"
Cons: "I took AC from Toronto to Japan, and Rouge from Japan to Vancouver. There is significant difference in airplane and service."
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "It was great."
Cons: "Like to be able to pick my seat ahead of time without a charge."
Cons: "Check in process was slow and messy. Check in clerk I felt with was borderline rude. May want to consider a check in kiosk to speed things up. I stood in line for almost 40 minutes waiting to check in before I pulled out my phone and checked in online at that point I was only half way through the line. If the flight hadn't been delayed I might have missed it. Additionally once boarded the cabin door was closed the second the last person entered the plane. An announcement was made that we couldn't leave till everyone was in their seats. But enough time had not been given to the passengers to even get down the aisle before such a snippy comment about needing everybody seated was made."
Pros: "It was better then the trip to Toronto"
Pros: "The crew in the flight from Rome were marvelous. I was sick during the flight and they were helpful"
Cons: "The flight was horribly delayed and my plans and onwards transit was seriously affected. I missed my connecting flight from Toronto to New York and as a result, my plans to proceed to Boston was destroyed. When I spoke to the agent in Toronto, to route me to Boston, she told me that Air Canada's contract with me is to a place and not necessarily at a particular time. That was unbelievable. I arrived New York stranded, at 1:30pm, with no ability to continue to Boston. I had to spend so much money to get me to Boston. It was a horribly long day. Over 25 hours on the road, counting when I arrived Rome airport and when I finally got home."
Pros: "Flight and attendants great! A second offering of coffee would have been appreciated!"
Cons: "Lines were confusing to me. Kiosk machines for boarding passes clogged lines. Only 3 staff working security lines after a long weekend! 3 sets of married couples that I knew of couldn't be seated together! Airport personnel not very helpful and rather cranky!"
Pros: "The service ,the courtesy, and respect. And the flight was smooth. Great crew! Thank you Barbara Caridad Gonzalez"
Cons: "I could not put my foot up on anything. I had tendon problem. No movie ahhh was boredd. Food was not that great but fine I did have window part but rather not get away from the wing. I don lIke the wING section. . Thank you"
Pros: "Had the good fortune of an under-booked flight, allowing more space to spread out."
Cons: "Flight departed about 75 minutes behind schedule, but if that was necessary to ensure a safe flight, I'm fine with the delay. We still make our connection, thanks to prompt assistance at the airport."
Cons: "No viewing screens and fewer selections of movies from air canada app compared with selection from vancouver to tokyo. I don't know why our return trip was so different."
Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride"
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer. Did provide a $10 meal voucher. Good to know Air Canada values my total trip delay time at $2/hr"