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It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth
It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth
I had a great travel experience as there weren't any delays and I was able to get to Mexico City on time for conference.
I like using the Delta app to keep informed, boarding was smooth, and flight attendants were awesome and on top of everything, good communication from pilots.
Keep us informed of delays in a more timely manner
The A330-200 was showing its age but otherwise this was a pleasant flight with friendly crew. The meals/snack provided were pretty good.
TERRIBLE, THEY ARE THE MOST DISORGANIZE AIRLINE A HAVE KNOWN
Crew was great! I need wheelchair assistance and they knew who I was and updated me that my chair was on its way and to just hang tight. There was some turbulence but the captain announced we would be going thru it and he handled the plane well. Landing was soft and his.
Didn’t feel that same attention and carénese as other crew members
were we seat it was freezing cold we even got sick. We asked the flight attending why it was so cold and she said she will take care of it and it got worse.
I received the two differed meals: chicken and pasta. I asked and I received. I am anti-wasting food!
flight changed by airline. then could not check imto mew flight because kiwi had messed up the reservation. still waiting to depart…
Good. Really crowded and busy. Going to Winnipeg plane was crowded and seats very narrow Now I remember why I dislike flying 😈
Having a lot of delayed flights on West Jet, however things always work out. So no complaints.
Three hours on the tarmac before a four hour flight. I was hungry given the long wait, yet still had to pay for food service
I had planned to watch the Westjet entertainment for the entire flight however, because the seat mounted outlets in our row did not work.
Not a bad flight but our priority tagged luggage was the very last to come down the carousel.
The flight itself was good, the departure process was a little chaotic but once on the plane it was fine. The carry on luggage amounts is ridiculous. My husband’s suitcase was left behind in Kelowna. We could see it sitting there with our airtag. It was put on the next plane 6 hrs later but it was not delivered until the next afternoon. Unfortunately we had a business meeting Friday morning so he had no change of clothing for that.
Westjet cancelled the flight and I had to show up at the airport to rebook it, losing 2 days of my vacation, and no compensation, a crappy itinerary with no extra legroom which we paid for, no ability to use the lounge passes we paid for - basically a crappy experience. Not a reliable airline if you have a big trip planned.
Flight was delayed, but was good once on our way. Voucher helped - bought a meal. Great landing
Plane had a flat tire, delayed boarding and takeoff but one in the air, smooth. Make sure you have downloaded the WJ app before you leave. When on board, you can watch movies or TV shows offered on the app, it passed the time very quickly.
The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.
The seat is too hard and my back and bottom are having servers pain
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
Great crew, friendly. Found the trip long just sitting with no onboard entertainment
All went fine. Boarding was efficient, staff was really friendly, and we were kept up to date on any changes to our itinerary. My only note for improvement is that on this particular plane, the recline in economy class was negligible. I know it's a coach seat, but I had another UA flight (SFO to BWI) and the seat was more comfortable with better recline.
Really good experience with a redeye flight from SFO to BWI. Boarding was efficient, plane was comfortable and newer than others, lots of audio and video choices, and staff was great. I appreciate United's service.
All planes flying to Mexico City are very old. Seats don’t even have power outlets.
Was a good flight. On time. Was full and all went well
My flight from Toronto was delayed but the connecting United flight waited for me 👍
The original seat on the flight Toronto Newark had the floor flooded with coffee spilled, so they changed our seat to premium economy. For the flight from Newark to San Salvador we were i the last row, no reclinable seats and beside the toilet. I asked for headsets to the waitress and she gave it to.me test of all the passengers, while she was staying right behind me..
Fruit and cheese platter was dubious quality. The edges of the cheese pieces were dried, plastic looking. Old.
I did not like the fact that our bags went missing
Free ear adapters for movie screen and a snack with a beverage.
Treating guests with respect when they are having issues. Myself and another guest were expected to climb over someone who had a disability and was clearly not well. There was no assistance. Also when the lady beside me asked to see if there was a possibility to get off the plane as soon as they were able because her husband is having emergency surgery the flight attendant’s response was so rude and dismissive.
It was a full flight and it went smoothly. I sleep most of the flight and I did not buy any food. Landing was perfect and the luggage came out in a reasonable time.
I really find they have good service but need to serve meals on flights longer than 5 hours. Very cheap of them as I am a large stock holder and find they can afford it. Really like tracking my bag and the updating of flight info etc on my text and emails.
No food. No Bluetooth for entertainment. Crying babies thought the cabin instead of placing them in the corners.
The crew suki/zuki is very rude. The zoning is only being announce once and there’s no way we will know what is currently allowed to board. I’m zone 5 (currently it was zone 3 but hich I didn’t know coz i went to the restroom). I saw a guy (zone 4) start boarding also. Then my husband (zone 5) started boarding also. But when it’s my turn, he said that i have to wait coz it’s still zone 3 and I questioned him why was my husband allowed when we are both zone 5 and i pointed to him my husband who’s boarding already and he told me to be attentive next time. And i told him he was so rude u like the other lady staff who is nice. The lady is the one who allowed the man (zone 4) and my husband to start boarding. There were 2 lines (the lady and suki)
Good flight. Comfortable seating, Nice crew. Lots of selection of entertainment.
Entertainment seems one sided. There has to be a balance of old and new even for international movies and songs.