Overall VERY impressed. Food was absolutely top notch, service was good. We transferred in Istanbul and this is a gorgeous airport. It's a bit far from the city but everything else was great. Turkish Airlines Airlines put us up on a hotel since we had a long layover. Very impressed and would certainly look forward to another flight with them. 10/10 and the price was right
Long trip not enough snacks for the kids , crew are not very helpful
Cons: "Was perfect"
Pros: "The food is delicious, for a short 3 hour flight, unlike other airlines which they only give u snacks like cheeze it or crackers"
Cons: "It would be better if there’s a mini screen for movie as well"
Cons: "Air circulation on the jfk ist flight was absent and my wife almost suffocated and has to get closer to an exit door to get some air. Last time to use turkish airline"
Pros: "Crew was excellent, meals were excellent."
Cons: "More seating space but that won't happen."
Pros: "Excellent crew"
Cons: "Flight delayed and no reason Food very bad"
Pros: "Slept in the flight for 5 hours and my toddler did too , was quiet in the cabin and this is the only good thing"
Cons: "Boarding they kept me and couple othee guys like seeiously 5 staff people at the gate doing nothing and you ask anyone please help i want to tag my stroller so i can board ans go on boarding line, no response only one peeson will work. the rest of the four are completely useless, i eventually told my wife to board with our daughter so they have the time to sit and prepare food etc and pull things they will need durimg flight Andi waited on this last staff person at the gate until she gave me the tag to the stroller and boarded later First meal they said either fish or beaf meat balls, i like both and no problem, but the crew said no fish anymore so you you will take beaf, OK Luckily neither my wife or daughter ate it Because after I ate it, 3-4 hrs later, I had the worst stomach pain ever and was in pain the rest of the flight and the remaining of the day after we landed FYI I ate just crackers and like all bread sandwiches all morning and was completely fine- just the beaf meat balls either not cocked or remains of non good beaf and other things- horrible food"
Pros: "Great options to watch on tv."
Cons: "Flight was late, horrible process at gate of checking passports and items. Should not happen during a layover. This process should take place when checking in."
Pros: "I had empty seats next to me"
Cons: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Pros: "Everything was nice"
Pros: "Over all v good"
Cons: "Why prizes change at the time of booking?"
Pros: "Excellent service, great to see people smiling and happy to be there."
Cons: "Their WiFi is terrible."
Pros: "Turkish A/L always professional and efficient."
Cons: "Unmanaged two-year olds crying throughout the 10-hour flight. Will avoid IST going forward as well. Chaotic airport with little or no management present. Had to wait through SIX separate lines for a simple flight transfer. Had the body scans TWICE. Ridiculous. Nearly missed my 10-hour flight to Chicago."
Pros: "Cleanliness of lavatories throughout the flight. Friendly staff. Great gluten free food."
Cons: "Lack of room between rows and the narrowness of aisles"
Pros: "Crew and the food"
Cons: "That the WiFi didn’t work."
Cons: "Flight was delayed by over two HOURS. When we got to Istanbul, our connecting flight to NY could not wait 15 MINUTES and instead left. We ended up spending 18 hours in Istanbul for the next flight. 1. The personnel at the transfer desk were rude and unhelpful when we asked questions. They seemed like they could not be bothered with our problems. 2. Turkish airlines did not even bother to help with accommodations, instead giving my wife and I a small bed to sleep in vs a hotel room. The only way to get a hotel room was to leave the airport, and we could not get Visas because we were American citizens. Turkish airlines was a very bad experience. Overall this was a poor experience, and I will not fly Turkish Airlines again. I will make sure my friends and family know that this is a poor airline with poor customer service."
Pros: "This was a normal flight. Nothing out of the norm. good food, and good entertainment selection."
Pros: "I got a return ticket from Houston to Lagos, the first leg of my trip went pretty well, no hassle at all, the staff and crew were great and professional."
Cons: "But the second leg of my trip which was Lagos back to Houston was horrible, the Turkish Airlines employees at the Murtala Mohammed International airport Lagos were the worst ever, unprofessional, rude and lack basic knowledge of boarding. Decided to do their own thing rather than what the airline allows. It's almost like they lacked training or just don't want to learn. No accountability whatsoever as one of the employee said "it's not like it's gonna affect my job anyways". Poor poor terrible customer service, no courtesy, no etiquette. I can go on and on but ain't nobody got time for their negativity."
Pros: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Cons: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Cons: "Poor boarding one hour late , security people yelling, 4 gate changes food so so. Will not use airline Again..."
Pros: "la comida y el serivico del personal arriba del avion"
Cons: "No me gusto la espera en algunos boarding de los aeropuertos"
Pros: "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"
Pros: "Good selection of entertainment, comfortable seats."
Cons: "Flight was delayed. Not good food service."
Pros: "Comfort and boarding was well done, comfort is really good"
Cons: "Crew was little bit nervous and not nice all the time!"
Pros: "Employees were very helpful. Service was great."
Cons: "One of my luggage bags was left behind and it needed to be shipped to my home 4 days later."
Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"
Cons: "Nothing :D"
Pros: "food service and flight attendants were really nice"
Cons: "So far, it has been a horrendous experience with Turkish Airlines. Airlines don't know how to handle uncertain situation, whole system collapses. Total disaster!!!!"
Cons: "I missed my first night of a booked hotel and activities, and I wasn't refunded for all of it."
Pros: "Small plane..no comfort"
Pros: "I liked everything"
Pros: "Service, food."
Cons: "Check in booth when we checked in bags were very difficult to deal with."
Pros: "Enjoyed the flight, airports, service."
Pros: "The crew was very polite and professional"
Cons: "Food wasn't very good and it took them to long to take back the dirty plates."
Cons: "Flight was cancel due to problems in Turkish government. The rescheduling of the new flights were "all lies" From Naples to Munich was ok, but the flight from Munich to Dubai was not confirmed (even though I had a printed ticket). Emirate airlines refused to take us and I was stuck in Munich all night, waiting for new reschedule. Horrible experience. I will avoid Turkish airlines in any of my future flights."
Pros: "Arrived on time even though it was late departing."
Cons: "Crew never informed us why they were late departing. Boarding the airplane was problematic."
Pros: "The crew is excellent"
Cons: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
Pros: "* Two suitcases * Vegetarian-Indian food was amazing! * You get a little pack with socks, slippers, tooth brush, eye cover. It is great!"
Cons: "Not enough leg room. When pushing the chair back, the cushion moves forward. Not the best for 6 feet and up people"
Cons: "Flight was cancelled, we wanted to get on the Skopje flight instead, but were told it's left already. We knew it didn't. After some back and forth we were put on the Skopje flight and arranged our own transportation to Prishtina. We learned later that the evening flight to Prishtina, which we were supposed to be put on originally, was also cancelled. If we didn't insist, we would have had to spend at least 24 hours stuck in Istanbul airport. If you've ever flown through there, you know it's one of the worst airports ever."
Stop using the 737MAX. It's 100% safe but very uncomfortable.
Cons: "To train the flight attendant to do better."
Pros: "The flight was very late taking off meaning I had to literally run across the airport at Krakow to make my connecting flight to London Heathrow which was over an hour late arriving at Heathrow Airport."
Pros: "Quick flight, comfortable seats"
Cons: "Very, very stressful transfer"
Pros: "We had an excellent flight! The crew of flight attendants were great! The food was delicious! The flight arrived to Budapest 30 minutes early! What more could anyone ask for? Perfect! Thank you LOT Polish Airlines!"
Pros: "Seat was wide and soft"
Cons: "Boarding was a little chaotic"
Pros: "The crew was helpful and pleasant"
Cons: "Punctuality. Following the schedule. 3.5 hours delay in LA ( plane from Poland arrived late) and 1.5 hours delay in Warsaw technical problems) on my first trip. 45 min departure delay in LA and 1 hour delay in Warsaw on my second trip. LOT really needs to improve timelines of departures on their ."
Cons: "Neatness, communication, all LOT airline workers were very rude, no food on flight."
Pros: "Nice crew, great flight entertainment."
Cons: "Flight could not taken off in 7 hours delay"
Cons: "After purchasing two tickets we had to sit in different places on the plane, one is all the way in the front, other all the way in the back"
Pros: "Crew was amazing"
Cons: "Flight delayed and we lost connection"
Cons: "No recharger for mobile in the plane."
Cons: "Less people on the plane"
Pros: "Sitting by myself."
Cons: "Not being late by 4+ hours at my final destination and having to do one extra flight."
Cons: "Flight delayed more than 2 hours to NY. Not comforting to be told technical difficulties are delaying the flight."
Pros: "Pilots did a very good job"
Cons: "Be prepared, that overhead bins for hand luggage are very small on this plane"
Pros: "полет был хороший, спасибо!"
Cons: "всё было хорошо!"
Pros: "Cabin crew were very nice, boarding was quick and efficient."
Cons: "Plane was extremely cold, the heating only worked after the engines were started."
Pros: "My fourth experience with LOT in a month. The airline gotta be renamed from LOT to LATE. Also the airport is a complete mess, especially the incredibly long security check lines for transfer passengers."
Cons: "Crews are usually polite an professional. Anyway, my complaints refer to the problems with the Chopin airport and the airline/ certainly, not any crews."
Cons: "Too strict on baggage weight"
Pros: "Overall it was a good flight"
Cons: "small plane, tight seats, noisy."
Pros: "Very nice new Dreamlianer , very clear , nice staff friendly and cooperative, food quality good, entertainment list very good , nice flight for very reasonable price , much better then LH"
Pros: "The food was good."
Cons: "The flight was delayed in both ways. Very crowded, not comfortable to sit. Just 11 movie selection with a terrible sound."
Pros: "I went from Belgrade to WAW and then to Chicago. The flight from Belgrade was delayed by almost two hrs which made out flight to Chicago delyed as well. This was my first time flying with LOT and so far so good. I think the flights from WAW are delayed bcz of the other flights coming into WAW are delyed and since there are only one international flight a day they wait for these flights to arrive so they can take off. This is what happened in my case. The crew was very nice. I traveled with two small children and they were very helpful. I would def flight with LOT again"
Cons: "There were no coffee being offered or kids snackes"
Cons: "Missing Bagage, plane delayed....."
Pros: "Good, entertainment, excellent crew"
Cons: "Seats are too narrow"
Pros: "The plane was pretty spacious, and there was ample leg room."
Cons: "I have nothing specific to mention which I disliked. It was a pleasant plane ride overall."
Pros: "my flight canceled from WAW to EWR"
Cons: "my flight canceled from WAW to EWR"
Pros: "Very roomy well designed plane. Good communication from pilot and staff."
Cons: "I lost my iPad during this flight. Luckily it was found in the Warsaw airport but the airline did not do anything to help me besides giving me some phone numbers and email addresses. It would cost more to ship it back to the US then the iPad is worth. It would be nice if lot would provide help to get it to me."
Pros: "With expectations set record low by flying United Airlines this was pleasantly neutral."
Cons: "Limited beverage choice"
Pros: "The usual cramped travel but it was fine. Good movies"
Cons: "Somewhere Ipad disappeared from luggage we had checked."
Cons: "I don’t like to seat next to toddlers. They should have special place, separate area just for families with kids, fare on the end of corridor. Noice , activities, banging and smelling, not pleasant and not confortable for what I paid. My comfort of flight with LOT was completely ruined this time."
Cons: "I have to pay for baggage in the airport becase it wasn't included. And while i was ordering tickets through kayak i cant choose option it wasn't offered"
Pros: "The flight was on time. No delays."
Cons: "It was nothing I did not like this time."
Pros: "Polite and friendly staff and crew."
Pros: "Confortable flight, pleasant crew, would definitively fly again."
Pros: "Nothing. 0/10 do not recommend."
Cons: "The complete and total lack of a flight."
Pros: "The crew was ok"
Cons: "LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days). When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress. The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you."
Cons: "The entertainment system was broken in my chair"
Pros: "Their online boarding passes failed to work at TSA. Instead of apologizing for the issue, they refused to give us paper passes so we missed the flight."
Pros: "Lot of leg room in the emergency exit row. Though they don't let you have bags there."
Cons: "No entertainment! Though it was only a two hour flight."
Cons: "We were bused to the small older plane and it was raining steadily."
Pros: "Complementary headphones, drinks, and snacks. I flew economy as as a 6'3" guy I was generally comfortable -- though I would recommend you sit in the aisle seat. Food wasn't the worst."
Cons: "Nothing really."