Daily cleaning, installation of cabin HEPA filters on flights from Kinshasa to British Columbia
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Scores according to KAYAK customer reviews
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "Provide earphones or headphones"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Pros: "Good in flight entertainment."
Cons: "More refreshments for longer flights."
Cons: "Im paid for confort. But give a economic. Maybe mix with golairline."
Pros: "this is the airline"
Cons: "13 hour delay"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "I wanted to fly to Minneapolis. After the rain, water dripped from the ceiling."
Cons: "Pilot and flight attendants should better inform us. They should speak into the microphone more slowly and more comprehensibly so that foreigners can understand them."
Pros: "Fact that there’s a flight available to get me-from a to b, Crew were friendly-great, cabins clean."
Cons: "Expensive, Delayed flight, unable to hear and understand boarding announcements, No WiFi, and a magazine that caters to the top 5% of passengers. Then to top it off a lost bag and over 2.0 hours spent either on hold or awaiting a call back to resolve issues with my last bag-totally unacceptable"
Pros: "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."
Cons: "They had no earphones for the flight from Cancun."
Cons: "No delay"
Pros: "Never made the connecting flight."
Cons: "Departure delayed by 1hr30"
Pros: "Actual flight"
Cons: "Could have done without the almost 5 hour delay and no good options for alternative flights. We got in at 3am and it ruined our trip as we were exhausted for my daughter’s college visits."
Pros: "Overall good experience"
Cons: "Plane 1hr late taking off"
Cons: "Not enough legroom to make any flight enjoyable."
Pros: "Gate agent inATL helped an elderly man get on board early at my suggestion.Proud of our female pilot from ATL-PHF"
Cons: "I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time. I was able to use my tablet for flight tracker but could only see the map and not the stats"
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
Cons: "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."
Pros: "It was great. The flight attendants are always helpful to us."
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "On time."
Pros: "Flight attendant was great!"
Pros: "Early arrival"
Cons: "Seats still tight"
Pros: "Over an hour late wth!!!"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Cons: "Much older plane. Not as comfortable as some other planes I've been on."
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "Staff were awesome. Give them a raise."
Pros: "The customer service was amazing! The amenities made the flight entertaining and enjoyable. The pilot key us informed."
Cons: "Middle seats are physically uncomfortable."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Service in the flight !!"
Cons: "Usable to hear gate agent announcement in LAX"
Cons: "It's just a really small plane so the comfort isn't great but only a half hour flight"
Pros: "Enough said"
Pros: "The staff was great. The plane was the cleanest of MD-88s I'd been on recently."
Cons: "The old plans have your too cramped or squeezed in. The connecting flight from ATL to MKE made this one look good."
Pros: "Excellent flight and crew on a new Airbus 319"
Cons: "Lunch time flight. Only food in economy was bags of high carb salty snacks"
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Pros: "The crew kept it together even though the situation was stacked against them."
Cons: "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."
Pros: "The entertainment screen was good. The food was acceptable. The crew was very nice and friendly."
Cons: "The seating. Isn't that always the case. Buy a standard seat and be squished like you don't matter - just an afterthought - and if you wanted better, spend another $100 bucks or so. Add to that insult the fact that my wife and I couldn't even sit together because we couldn't choose seats until we arrived at the airport. Really."
Cons: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Cons: "The crew was not very friendly and that affected my entire experience"
Cons: "Terrible customer service. Put my fiancé and I in separate parts of the plane."
Pros: "Crew very good especially Karl"
Cons: "Screen did not work. Entertainment not updated."
Cons: "One of the best flights I’ve had ever"
Pros: "Bag check guy was extremely helpful."
Pros: "Good food and punctuality"
Cons: "messy check in and security procedures. But this may be the fault of Lusaka airport"
Pros: "We landed."
Cons: "This flight was on South African Air but under the auspices of United. The was business class on an Air Bus 330+xxx. It's a small, cramped plane. The seats have a limited set of controls --no control for just moving the back or moving the seat forward. The worst part was when the seat was flat out. Your feet keep getting pushed deeper and deeper into a narrow hole. Once in there you aren't able to move them. You can't raise your knees. For a side sleeper you have to keep your feet from going into the hole as you put the seat flat out. The attendants were not friendly and did the minimum required. Also there weren't as many attendants as on other airlines. There was a large selection of movies but not many that I wanted to see."
Pros: "Very hospitable crew at all times"
Cons: "Immigration/landing forms ran out"
Pros: "The flight crew was very attentive ."
Cons: "The lack of air vents at my seat made it a very warm flight when we left. The entertainment system is dated and needs a better screen."
Pros: "Best soft landing ever!!!! Great pilots."
Pros: "Leg room, movie selection"
Cons: "My entertainment center didn't work for the first 6 hours of the flight - along with virtually the entire plane. Then it worked but a lot of people's didn't, however it would skip 2-3 seconds every 5min or so."
Pros: "Helpful staff at the gate & on the flight"
Cons: "I usually like airline food in economy class - this trip we splashed out & upgraded to business class & were very disappointed with the food: weird dinner choices which weren’t very flavorful & continental breakfast was dried cold cuts & rubbery cheese. The coffee too tasted like it came from a machine, very odd. I think I’ll stick with economy class - business wasn’t worth the huge extra cost!"
Pros: "overall I like the flight"
Cons: "Inflight was bad,technical issues very often"
Pros: "Courtesy of the crew"
Pros: "Pilots execptional and cabin crew friendly"
Pros: "We delayed a bit at JNB and there is no open working wifi . with such hours to spend at the airport, i would advise to have internet access for travellers. plz attend to this."
Cons: "Webjet, after 3 failed booking attempts Webjets booking resulted in them booking me as “Josh” vs “Joshua” and South African Airlines wouldn’t allow me to check in. After webjet refused to fix the issue claiming it would take a week to fix, South African airlines forced me to pay $2,700 to repurchase the same ticket in order to board the flight."
Pros: "I watched "This is Us" for the first time on the entertainment system. Glad you had that program! The breakfast is good. The dinner is a bit of a weird mix of food--fish, waakye (rice and beans), spaghetti, and fried plantains all in the same dish?"
Pros: "The only thing that was good was that it was a direct flight."
Cons: "Our half of the plane was being pumped with heat while the other half of the plane was a cool, comfortable temperature. Various people complained throughout our 16 HOUR flight and they did nothing. The crew didn't seem to care that we were basically having heat strokes and unable to sleep because of the heat. They informed us that they were unable to change the temperature in our part of the plane. Yet, when we finally started our descent into JFK, the air conditioning came on. Funny how that worked all of a sudden. I will never fly them again."
Pros: "Love the Amarula! And the movies!"
Cons: "The seats were TERRIBLE! No lumbar support and terrible forward head pushing! These are seriously the most uncomfortable seats I’ve experienced yet. And they leaned back so much into the person behind you :( And no indiviual air flow control? Boo to the new plane design :("
Pros: "friendly staff and arrived on time"
Cons: "we were in the plane for nearly 30 hours due to an air traffic controllers strike in Dakar. During that time we were only served two meals and a sandwich. And during the four hours on the runway in Gambia the crew seemed to disappear rather than offer drinks snacks etc. which would have helped. It seemed to us that SA Airways should have known about the strike before we left Johannesburg and made alternative arrangements rather than making decisions while we sat int he plan on the runway in Gambia and then backtracking to Ghana."
Cons: "Space no music or screens in front of the person"
Pros: "The crew was incredibly attentive and professional. Aircraft was clean."
Pros: "The crew and the ponctuality"
Cons: "No intertainment onboard!!!"
Pros: "That I could fly nonstop from Accra to Washington."
Cons: "No typed menu. Most (not all) crew members could have been nicer."
Pros: "Qatar air should have other options for food. Not many people like indian or middle eastern food."
Pros: "Safe journey"
Cons: "Screens and music did not work so no movies on 14 hour flight!! No dinner"
Pros: "Friendliness and response to requests by the crew was superb. The food was adequate."
Cons: "The entertainment system is really poor, outdated, bad quality audio, video, everything."
Cons: "They lost my luggage"
Pros: "Service of some of the ground staff was excellent. One lyoung lady in particular was alert snd goid at keeping the check in line moving.Check in was smooth and easy."
Cons: "The person checking us in was efficient but his manner was not welcoming and he did not smile. The cabin crew member assigned to our section was not very attentive. However in all my previous trip a that were great so I am going to withhold judgement. Seats were you narrow."
Pros: "Pleasant crew and entertainment"
Pros: "On time flight."
Cons: "Poor food. Poor seat choice."
Pros: "Friendly cabin crew. The food was good. Aircraft was clean."
Cons: "Used ear piece left from the connecting flight for me. So I did not avail myself to the entertainment."
Cons: "Babies crying too much"
Pros: "Nothing... We were bounced because they oversold"
Cons: "Bounced. Told us nothing. Seemed impressed that they were paying for an off airport hotel for us. Gave us a minor voucher that expires in a year and is not transferable so worthless."
Pros: "The Media available for viewing was very good. There was a lot of choices, both movies and TV shows. They could be viewed in 4 different languages. It helped make our 10 hour flight a bit easier."
Cons: "Our flight was delayed by 2+15 hours. We were told as compensation we would be able to access the South African Airlines lounge. When we went there they said we had been misinformed. When we boarded the plane I was pleased at first to see that we were in a 2 seat row and wouldn't have to deal with the horrid middle seat. This didn't last long due to the person in front of me reclining thier seat onto my lap. Within one hour we were served a meal that I declined since I had eaten during my two hour wait to board the plan. At 2:30 in the afternoon they had everyone shut the shades and the plane remained dark all day. It wasn't until the dinner serving that the lights came on. You did have the option of the seat lamp that offered little light. The staff seemed jaded. They did nothing wrong but they seemed to do as little as possible. The day before we had flown on Mango airlines and it was excellent. The staff were smiling, helpful and took extra care of the elderly passengers. They have extra leg room also."
Pros: "The Asian vegetarian meal was pretty good, for plane food."
Cons: "The crew was dismissive and rude and toward myself and my travel companion. At one point we compared the same crew member's behavior toward a business class passenger and it is evident the crew member did not think economy passengers worthy of minimal courtesy and respect. Someone had thrown up on the plane in a seat near us early on the flight and there was a terrible smell on account of the passenger not disposing of her air sickness bag. When we asked the crew for help in kindly reminding passengers to dispose of their airsickness bags, if used, they were very dismissive rather than helpful."
Pros: "This was a quick flight and similar to domestic flights in the US."
Pros: "South African Airways The flight in the A330-200 was perfect. The crew, the entertainment and food. The landing was also incredible with no so good conditions."
Cons: "Good, chairs"
Pros: "Sincerely gracious and helpful crew as opposed to the usual on other airlines of doing what they should but with a distant and not friendly attitude"
Cons: "Older plane without a legitimate business class. Seat was broken so I had to change seats."
Cons: "Entertainment system had to be re-booted and when they got it working, my system would not work in my seat at all. Made for a very long and miserable flight home."
Pros: "Efficient boarding and polite staff"
Cons: "Entertainment was terrible and on repeat. Also, I was seated next to an obese man who spread into my seat. Such passengers should be seated next to no one. It was a terrible experience."
Pros: "Excellent flight eperience"
Cons: "TV or any of the media on my flight did not work."
Pros: "I was traveling with a leg injury -- knee brace and crutches, limited mobility and a need to be able to keep my leg straight. the crew that transferred me within the airport was very friendly and professional."
Cons: "the people at check-in were completely unhelpful. on my originating trip (IAD-Maputo) the check-in people were fantastic and got me into a bulkhead seat with the person accompanying me. on the return trip I was on my own so it would have been even easier in theory, but they made no effort to get me into a seat that would accommodate my injury, despite the fact that the people seated in the bulkhead row near my assigned seat were not traveling with young children and had no obvious physical need for the extra leg room."
Pros: "Good movies"
Cons: "They delayed the flight like 5 different times and then the luggage took over a half hour"
Cons: "Departing closer to scheduled time - lack of flight attendants causing a three hour delay is not great at all."
Pros: "The professionalism and attitude of staff was excellent. Also in Prem Economy the leg room was good."
Cons: "The snack and drinks were not at the same standard as everything else. I expected to be better in prep economy. There was no entertainment also on board while the internet was not free"
Cons: "Not here as long as the last place but was still teribly confusing. The airport is not very new user friendly. I had to ask ppl multiple times where gates were and issues with time changes etc. Was pretty nerve wracking for a first time traveller to the states."
Cons: "UNcomfortable seats. They don’t recline."
Pros: "I had the front seat so nice and spacious spot"
Cons: "Didn't love the wait on the bus to get to the planeb but I guess that is unavoidable"
Cons: "Awful. Recieved flight delay info then recieved another email hour before flight moving it back tonoriginal time. Based on your emails my wife and daughter missed their flight. Total disaster. Makin me reconsider wver using kayak again"
Pros: "On time, good service."
Cons: "Did not use entertainment."
Pros: "food far below expectations. Crew was great!"
Pros: "Left on time. Employees were competent and friendly, and kept us appraised of things in flight (turbulence, etc)."
Cons: "Nothing I didn’t like"
Pros: "Flight was short and got to gate on time"
Cons: "sat for about 20 min. before takeoff with no info"
Cons: "Smooth ride"
Pros: "Checking in was simple with no problems. They made the process easy. Very courteous!"
Pros: "No entertainment and have to pay extra for any eats."
Pros: "The crew was very helpful and friendly!"
Cons: "Entertainment was on personal device. Additional software was needed to watch movie."
Pros: "The bar is pretty low with United. Even being a 1K member, I am usually just hoping the flight arrives on time. This time it didn't. The crew was polite, which isn't always the case."
Cons: "The flight was delayed. Not necessarily UA's fault but they don't make it easy on their customers. Their mileage program has so many elite members, especially in SF that even 1K doesn't give you a strong shot at getting upgraded."
Cons: "Customer service is very inneficient"
Pros: "This was the first United flight I've been on in 10 years that was not full."
Cons: "There is no way to turn off the screens on the seat backs, so they continue flashing the same thing over and over. I counted 690 times between Houston and Vancouver."
Pros: "My seat"
Pros: "It was a long day with the delays which ended in a missed flight to Vancouver. Great service in providing accommodations and food voucher. Much appreciated. Made getting home a day later as I have another 6 1/2 hour drive to get home. Overall a good trip."
Pros: "Offered drinks and snacks."
Cons: "My suitcase's handle was damaged by the time it reached baggage claim. I will need to buy a new suitcase now."
Pros: "Overall this was an pretty average flight. The planes were on time and the service was good"
Cons: "Flight was delayed because plane hadn't arrived at the gate yet from its previous flight."
Cons: "The boarding process is chaos. By the time my group is called, an announcement is made about running low on overhead space and some may need to check in their carry ones. Happens on every United flight? On the flight from Vancouver, the wifi wasn't even working."
Pros: "Other airlines that don't lie to you about which airline you're purchasing tickets with."
Cons: "When I buy an apple computer and pay apple prices, I don't expect to open up the box and find a PC in there. When I bought tickets with Air Canada, I expected to fly with Air Canada, not United. I don't know how it's even legal for you to sell me one thing, have me pay for it, and then give me another. My experiences with Air Canada have been fine. My experience with United was terrible. Their check in devices freeze and don't give proper instructions or feedback, and my tray table was taped shut because it was broken. The tape looked like it was a year old. It is not ok to fix an airplane with tape. This is terrible for both of us. Now you - Air Canada - are sharing in United's PR disaster because you've effectively said buying tickets from you might just be a bait-and-switch for buying tickets with them. Upon purchasing tickets "your" customers have no way of knowing what they're going to get. I'd much rather book with an airline that sells tickets for its own flights, or at least tells customers when they're buying something else instead of lying to them."
Pros: "Tv, food, outlet to charge phone."
Cons: "Crew was unfriendly and seats were small and uncomfortable for a 4.5h flight."
Pros: "again we flew business class"
Cons: "A waste of money for business class as it was no better than business class 30 years ago. Slightly wider seats with a little more room, but there was no entertainment and the food was awful"
Pros: "Was a breeze to board"
Cons: "No entertainment at all no music nothing"
Pros: "I made the connection flight, luckily, w the 5 mins I had"
Cons: "Nothing to complain about w the flight. All was well"
Pros: "The crew was very good, very attentive."
Cons: "Boarding went quickly but was very unorganized."
Pros: "Didn't have food so couldnt rate that section"
Pros: "Nice seats."
Cons: "Sitting at the gate on the plane while they work on a problem"
Pros: "Freeway traffic made me just miss the checkin time by a hair. I had an important meeting and was hoping there was a chance to still get on (40min before flight) but that wasn't possible."
Cons: "Didn't make it because United gave standby seating to guests terminating travel in SFO."
Pros: "There were snacks & water provided."
Cons: "The flight was over 4 hours delayed, and the luggage took a long time to arrive, it was 4am, and then there was a taxi line and there were no taxis available and each one took time for each passenger."
Pros: "Nice free inflight wifi entertainment, small selection and need own device. Make sure to bring your headphones!"
Pros: "I was very late and the staff made huge efforts to get me through security and onboard!"
Pros: "The flight started boarding early enough that we had no problem pushing off from the gate on-time. We arrived early"
Cons: "The baggage took longer to arrive that it took us to hike the considerable distance from the gate and then clear passport control."
Pros: "Food should be fee for the entire flight. It's a long flight over 4 hours."
Pros: "Fly upnto Vancouver BC this time."
Cons: "The seats had no infotainment system No food Cramped"
Cons: "Flight was delayed over an hour since bags had to all be unpacked and then packed back into plane due to bags being stored improperly and not all fitting"
Pros: "I gave it a four because the airline put safety first. Though we had to change plane due to some funny sound made by the engine, the wait was worth it. The crew were helpful and the actual flight was smooth."
Pros: "Nice new 737-800, friendly crew"
Cons: "I volunteered to be bumped to a later flight, which was handled well; however my checked bags did not get transferred. The baggage desk at YVR was very helpful, but the United lost bags office was unreachable by phone. They always had very long hold times."
Cons: "Don't fly United"
Pros: "Leg room seemed better. Flight was early arriving in Vancouver. Flight crew kept us informed about slight turbulence and arrival time, Pilot landed plane very smoothly."
Cons: "This is minor: the small package of complimtary food (a sweet wafer) was not good. Something more substantial would have been appreciated for the long flight."
Pros: "Not much"
Cons: "No leg room. A bare bones airline."
Pros: "Flight attendants are nice"
Cons: "The plane is very old"
Pros: "Nothing really"
Cons: "This flight was delayed an hour as United had maintenance issues with the plane. United sadly has a bad reputation for deferred maintenance on its planes in order to cut costs. They don't care about customer satisfaction, just the bottom line."
Pros: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Cons: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"
Pros: "Early morning flight so left on time and arrived early. Staff excellent."
Cons: "Seats are grim like most European carriers in coach..."
Pros: "Punctuality and professionalisms were at the best"
Cons: "All ok"
Pros: "It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late."
Cons: "We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off"
Pros: "Good seats"
Cons: "Boarding process and Entertainment options. Availability of Snacks would also been good"
Pros: "All seats were very comfortable and spots where I can view everything and crew were awesome."
Cons: "Local travelers should be offered even water."
Pros: "Brussels Airlines crew"
Pros: "One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again."
Cons: "Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,"
Pros: "Paid for Business , got a minor economy service ."
Cons: "Almost no advantages for business ticket traveller"
Pros: "More space that on competitors."
Cons: "The crew was not particularly pleasant to deal with. Also, the seat kept reclining itself without me ever pressing the button. Had to constantly adjust it."
Pros: "Comfortable seats from Brussels to Accra, aircraft clean and well maintained."
Cons: "Slow Boarding from Paris. Poor, but very poor entertainment system"
Pros: "It was Air Canada to Geneva and Swiss to Lisbon!"
Cons: "Leave on time Air Canada!!"
Cons: "Bus navette between thé flights"
Pros: "cheap ticket"
Cons: "lack of service, very unfriendly stewardess"
Pros: "Very good service! Friendly and happy staff!"
Cons: "The food; I didn't like the sandwich and the snacks"
Cons: "There is not much variety of what to watch- movies/tv. For a long flight it is a nightmare"
Pros: "The flight and services were OK, the only bad thing - my baggage did not arrive David Silberman"
Pros: "The flight attendant was very quick to meet any needs big or small."
Cons: "Still extremely unhappy about my broken item."
Pros: "I was not at all pleased with the overall experience. Most of the staff was very nice though. The flight staff was nice, the airport staff was not."
Cons: "Flight was delayed without notice. They waited until after we were lined up to board to put this up on the board, leaving us standing around for an hour. They never announced it on the overhead. The boarding process took an obscene amount of time which seems to have been attributed to having one worker confirm passports after we had already been checked at the desk. He moved very slowly. Actual flight was quick and easy. No food or entertainment as it was only an hour."
Cons: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Pros: "Timeliness, crew and seat space.."
Cons: "I had problems checking in online and never could assign seats.. had to wait to check in at the booth and got random seats so my husband and I got seperated seats.."
Cons: "As everyone seems to already know, the food and drink is really not very good at all and they didn't provide enough, especially considering that I was delayed by two hours in total in this trip."
Pros: "The plan arrived earlier than it was scheduled,everything wss smooth."
Cons: "Crew was rude, including even the pilot, who was unbelievably rude."
Pros: "Film selection"
Cons: "Food was disgusting"
Pros: "Excellent service and a safe flight."
Pros: "Safe flight"
Cons: "They dropped our connection. Took 3 hours to straighten it out"
Cons: "No service - not even a glass of water!"
Pros: "On time, good price, convenient, !"
Cons: "Charge for coffee and water"
Pros: "Quick flight, on time."
Cons: "Boarding at Brussels airport had to go through a gate, a bus, then out across the airport to the tarmac. Not really a problem, but should be aware if travelling this way. Warning to travellers using this short flight: food/drink only available with payment."
Pros: "Staff was ok."
Cons: "Very poor service at brussels airport. It took 15 minutes to connect the bridge and evenually we had to go down the stairs to take a bus that also took 15 min to start. We also left late frm malpensa due to late check-in but i thin rhe plane actually camw in late too."
Pros: "Forgot they were on 24 hour time. Maybe send an alert about that."
Cons: "Over 2 hour delay"
Cons: "Coffee costing 3 euros on flight to Venice Uncomfortable seats. My husband and I had to sit apart because airline didn't check us through from Washington DC We will not be using Brussels Airlines"
Pros: "Very hardworking crew, always offering extra food, snacks, water, patient with smiles and great attitude Very good food in economy, I was surprised"
Pros: "A very full flight that was managed well. Staff were accommodating and pleasant."
Cons: "I am not a fan of spicy food when flying so the snack item did not work for me. The more interesting international films were not available with English subtitles."
Cons: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Pros: "Good seats."
Cons: "No infotainment screen."
Pros: "great flight... great experience"
Cons: "...the girl in my row threw up in secret during landing"
Pros: "The food served was wonderful, as well as service."
Pros: "leg space is quite big"
Cons: "the food was poor - Cold Pasta salad"
Pros: "The crew were very respectful and professional did not like everything from Accra to Brussels ."
Cons: "We pay the crew so they need to respect us. One guy among the crew members was very disrespectful and unprofessional ."
Cons: "There was a a man who I believe is the lead of the serving crew was very disrespectful and mean to passenger. I would never board an airplane when I see this man in the aircraft."
Pros: "flight staff were very professional."
Pros: "Crew was outstanding"
Cons: "Bathroom got gross"
Pros: "Friendly crew, good food"
Cons: "First time on Brussels Airline - flying from IAD to Budapest and back via Brussels. On the long haul to/from Europe, the seats in coach did not have any type of individual air flow control above the seat. I was sitting by a window which must have been directly facing the sun. I have never been so hot and uncomfortable on a plane. Some kind of air conditioning did kick on for a short duration, but it was not enough."
Pros: "It was a short flight, so it was appropriate."
Cons: "No free food and no entertainment. Boarded late."
Cons: "the airbus apparently has warm spots, and could not avoid being too warm for international flight. Once arrived in Malaga, Spain, no signs whatsoever telling me to go to different baggage belt to find my luggage."
Pros: "Loved the entertainment options"
Cons: "Lost luggage, low food quality, long lines for transfers"
Airlines flying from Kinshasa to British Columbia have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kinshasa to British Columbia
Masks required on board, masks provided on flights from Kinshasa to British Columbia
Social distancing seating
Middle seats unavailable to book on flights from Kinshasa to British Columbia
Testing for antibodies, testing for symptoms for flights from Kinshasa to British Columbia
Waiving of change fees. Search flexible flights from Kinshasa to British Columbia