I sat in premium economy and had a great flight home. The food was great, the crew was super nice and the extra was great to get a little bit of rest.
Pros: "All was excellent"
Cons: "The fly attendant can be nicer"
Cons: "The airplane is to small inside, very limited space."
Cons: "Headphone jack had something broken off in it, so no entertainment. Food was plain chicken with plain potato and plain carrot"
Pros: "Friendly crew, good food, lots of free drinks."
Cons: "Flights seem to be delayed every time we fly LOT. Flying out of Warsaw, crew did not communicate that we'd be traveling to the plane by bus, which led to very long lines and a delay in takeoff."
Pros: "Nothing! Filth, tight space. Terrible, smelly bathrooms."
Pros: "Friendly crew."
Cons: "Not being delayed :)"
Cons: "A faster boarding"
Pros: "Everything on time and as scheduled. Bag were delivered in good condition."
Pros: "Not a good experience rescheduling . The airlines and agents seemed to have formed a nexus to strip customers of money ."
Cons: "Fix this no cancellation and no refund nonsense . Plans change . And stop the charade of allowing changes but not really coz the change fee are so high and the process is super painful so that customer may drop the idea altogether"
Pros: "Crew was amazing"
Cons: "Flight delayed and we lost connection"
Pros: "Everything was excellent"
Cons: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"
Cons: "We didn’t get an email reminder to check in online."
Pros: "The crew was friendly and caring"
Cons: "Better food"
Cons: "The crew was rude."
Cons: "Fly was 1 hours late.and same thing returning.never on time."
Cons: "The flight was delayed about 30 minutes"
Cons: "All flights were delayed. Terrible service all around."
Pros: "Overall it was a good flight"
Cons: "small plane, tight seats, noisy."
Pros: "Comfortable seats"
Cons: "No TV monitors. 1-hour delay both trips."
Pros: "It was a short, quick, pleasant trip."
Pros: "Efficient, courteous staff at the check/in counters. Tagged our carry-on bags in case they wouldn’t fit in the overhead bins (very narrow bins. luggage loaded at the last minute in the hull - they were waiting for us when we deplaned!) Great friendly crew on the flight. This was a Krakow>Budapest flight. Will review again after our Budapest>Chicago flight."
Pros: "Everything overall"
Cons: "Nothing in specific"
Pros: "The plane was on time, friendly crew"
Cons: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"
Pros: "The flight was on time and the crew was great"
Cons: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Cons: "They lost my baggage"
Pros: "Getting off the plane"
Cons: "At the LOT checkin counter at KRK, they had one counter open for a full flight to Warsaw. They waited until 15 minutes before schedule takeoff to open up additional counters causing panic and stress for everyone on the flight. Several people missed their connections because of this. Meanwhile LOT had extra employees sitting in the travel assistance office next to the line doing absolutely nothing. It demonstrated very poor utilization of resources. I will absolutely avoid flying with them the next time I go to Krakow."
Cons: "No free alcohol"
Pros: "Smooth flight, polite employees, quick, comfortable. A decently good flight in my opinion. I did make it to my destination safely :)"
Cons: "Lot charged us a baggage fee, even though when I checked their baggage policy online it started that I was allowed one check I'm up to 23kg and one carry on for free. I even showed the guy the policy and he still denied me. False advertisement at its finest, you know what can happen to a business that has false advertisement.... Right?"
Pros: "A pillow..."
Cons: "Hughes delays"
Cons: "It was connected flight and was delayed had to run through the entire airport with no chance to buy a butltle of water. I'm over 60 years old and this was horrible. The flight and crew were excellent."
Pros: "Fast boarding time and fast departure"
Cons: "Nothing to comment"
Pros: "Polite and friendly staff and crew."
Pros: "Flight was without delays"
Cons: "Baggage was extra cost"
Pros: "They had a overbooked flight I volunteer to give way my seat didn't ask for any money and return I lost my seat that I pay for it with no refund!"
Cons: "Lost my seat that I pay for it after volunteer to help!"
Pros: "On time and a comfortable flight."
Cons: "1. I was never told my ticket didn't include a free checked bag. I checked twice on LOT's website and it said I was allowed one. When I got to the airport at Krakow, the less than professional staff told me that my ticket was the kind that didn't include. I said I was never given the option to get a ticket with/without a bag for free and they basically told me I was lying. I didn't feel like arguing and paid for the bag. Kayak didn't mention or made me aware of my "kind" of ticket. Either Kayak makes consumers aware of this or LOT shouldn't be posting their flights on Kayak. 2. I flew Eurolot, "A partner of LOT" and not LOT. It should also be CLEAR what it is one is flying."
Cons: "Flight late Seats uncomfortable"
Pros: "Very friendly and helpful flight crew."
Pros: "Unlike US Airlines where they do nothing on a short flight, they served a snack and drink on a 40 minute one."
Cons: "I have no negative comments."
Pros: "I guess the plane could have been cancelled, so I should be happy with that."
Cons: "Both planes were late taking off. My wife and I both checked our backpacks, her's made it, mine did not. If my bag comes in they will not deliver it unless someone is there to sign for it. That doesn't work well as we are on vacation and have plans/appointments to be out all day. I'm not sure if I'll ever see my bag again. Avoid this airline if possible. Also boarding is odd as you have to take a bus to the plane, which is slow, extremely crowded, and inefficient."
Cons: "Over 45 minute delay going from Krakow to Warsaw with only a scheduled 1hr35m layover to get connection to JFK. Just made it!"