Daily cleaning, installation of cabin HEPA filters on flights from Krasnodar
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Scores according to KAYAK customer reviews
Pros: "They were very supportive.. Thanks."
Cons: "Flight was delayed for more than an hour. No courtesy to inform passengers. The boarding took place and all passengers were crammed into the departure lounge with no place to sit for more than an hour!"
Pros: "Crew was great."
Cons: "On such a long flight from Dubai to Boston, the seats in coach were criminal! Way to narrow, not enough distance to seat in front of you, seats do NOT recline enough to be able to relax & get needed rest, no footrest & way overcrowded. Although the price was good, we truly suffered on this trip."
Pros: "Great value"
Cons: "Emirates could do better!"
Pros: "Hotel stay on your long hold"
Cons: "Needs to improve in all sections"
Cons: "The boarding process needs improvement. The crew should be more friendly. And, there needs to be more movies and TV shows."
Pros: "The crew was awesome, seating is never comfortable for a long flight."
Cons: "I do not recall any plane departing the dock on time. All Airlines need to work on boarding quicker and leaving on time."
Pros: "The entertainment because it had almost everything."
Cons: "Flying for the first time.I think everything was excellent."
Pros: "Almost everything"
Cons: "The food choice"
Pros: "We went almost 4hours without water served"
Pros: "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
Cons: "Restrooms, even before flight took off, smelled of urine like they had not been cleaned. Lines to use them were very long. Leg room SUCKED (and I am not a big person).....maybe 30-31 inches, but my knees were banging up against the seat in front of me!!! I booked this ticket thinking that economy would have more room than US-based carriers and it did not. It did not help to have a very large man spilling over into my seat from the middle seat (although he was very nice....still resent paying for a seat I don't have full "bandwidth" for),"
Pros: "Smooth boarding and take off on time !"
Pros: "I liked the service provided."
Cons: "Would like to see decent vegetarian food options. Also please introduce some variance in your menu. the menu has been the same in the last 3 flights."
Pros: "Movie choice"
Cons: "Noise, attitude, boardinv"
Pros: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Cons: "Movie channels and music could be easier to use"
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pros: "The stewardess were friendly enough. When the cabin got chilly I received another blanket. The complimentary beverages was nice. No chips though. The individual tv screen was a plus."
Cons: "Seat was not very comfortable. I couldn’t recline it back all the way to sleep. I was very dry and did not realize that there was water in the galley that I could have helped myself to. Not enough leg room for tall people like me without having to purchase it."
Cons: "40 minute bus ride after landing. Why are they landing airplanes so far away from the terminal? They own the whole terminal!"
Pros: "The sitting is nice with good leg room"
Cons: "Can’t think of anything I don’t like."
Pros: "Good food. Lots of movies"
Cons: "Crying baby in business. Slow meal service. Car service driver didn't want to pick me up at my address when it was snowing."
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Pros: "Good service"
Pros: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Cons: "Nothing comes to mind."
Pros: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Cons: "Nothing. Emirates are the best!"
Pros: "We were able to switch seats to get more space -- especially leg room"
Cons: "I was scheduled to leave Accra yesterday at 5:50pm. The flight was unexpectedly cancelled and the stranded passengers like myself were corralled to a nearby hotel. The flight has since been rescheduled several times today and settled to finally leave at midnight this evening. I missed my connection but it has also been rescheduled, but I doubt I will make it. Emirates has left me stranded. It's ridiculous how they failed to keep us accurately informed."
Pros: "Second legs entertainment system was brilliant."
Cons: "To offer only one meal on a 7 hr flight seemed quite stingy, although the quality was very good."
Pros: "Comfortable seat"
Cons: "I was inzble to select vegetarian meal on ypur website"
Cons: "Bathrooms were not clean later in the flight"
Cons: "Baggage collection slow still waiting"
Pros: "Cleanliness of aircraft was excellent."
Cons: "Food selection was ok. Attendants are overall good but staff should be more helpful in asking individuals in manners of courtesy, such as closing shades at appropriate times. Many people these days are not very courteous and it helps to remind them."
Cons: "Ran out of vegetarian meals by the time they got to my seat. So I had to make do with some biscuits and bread"
Cons: "70 minutes waiting on tarmac for no obvious reason before 15 + hours flight is not nice, perfect weather, plane 4 hours before take off ready , but ATC allowed 14 small planes to over take us....Dubai airport big disappointment, not enough clean restrooms, overpriced ,not enough food courts ,only retail and duty free, boarding took double time than usual....for me no more Dubai,"
Pros: "Entertainment selection and legroom were good Entertainment selection included recent movies in various languages and premium TV shows."
Cons: "Legroom in economy was good; however, seat width wasn't. You rub elbows with your neighbors while eating. Asian vegetarian meals were nauseatingly spicy - not the "hot" spicy type, but the cinnamon/cardamom overuse type. Most crew members gave a cold shoulder to passengers."
Pros: "Did not get drinks at all until dinner was erred which was over 2 hours into the journey. May have been ok if I hadn't just run from a late arriving connection to make this leg of my flight and I was so thirsty!! Naturally they were out of what would have liked for my meal. However the worst part is that Mt luggage didn't make it to Heathrow with my flight and the service in trying to get my bags back has been shocking. Considering I was told my bags would be arriving in London 2 hours later I still do not have my bage in my possession- a day and a half later. And trying to get to talk to someone to help. This has been so frustrating and disappointing."
Cons: "The plain was late & communication by Emirates with the flyers was poor to non-existent."
Cons: "I did not see on the website that in order to get Dubai Connect you were meant to spend a certain amount of money. I thought it was due to an eight-hour layover. I have done it on two other flights. When I arrived people had me running all over the place trying to get information on why I was not eligible. If I knew it was based on rate or it was clearer on the website I would not have booked the flight."
Cons: "The crew was unfriendly and not very accommodating. They did not respond to the request button and did not bring the water I asked for many times."
Cons: "For three hours since takeoff we were not served any food or drinks. I was dehydrated and my sugar level had gone low. When they finally served us, they said they did not have a vegetarian meal inspite of my having ordered a hindu vegetarian meal. on creating a ruckus they managed to arrange a vegetarian meal"
Cons: "They need to work on the air quality inside the cabin. Maybe an air freshner?"
Cons: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"
Pros: "It is the best airlines in the world ."
Pros: "This was our first trip to Europe using Emirates airline. It was perfect. Low price, excallent meals & service aboard. All staff very professional & helpful. Check in at airports were a breeze. Will definitely use Emirates again & recommend to family & friends."
Pros: "The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids."
Cons: "More regular offerings of drinks."
Pros: "No lunch coupons or future flight discounts given"
Cons: "Unapologetic about causing so many subsequent delays"
Pros: "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
Cons: "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
Cons: "See above comments."
Pros: "Crew amazing yes. Seat comfortable."
Cons: "None for now!"
Pros: "Entertainment system was decent."
Cons: "Crew was pretty unfriendly abs the food was very poor."
Pros: "The crew were all nice."
Cons: "Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly."
Pros: "crew were good, food was ok in premium economy."
Cons: "being in club class or first class"
Cons: "The meals could have been better"
Pros: "Yes they were so amazing"
Cons: "Boarding procedures need to be improved upon"
Pros: "There is nothing to say this is good and will not use BA again at all. BA charges a very unreasonable price for early seat reservation."
Cons: "Not enough leg space for a long international flight. Entertainment is so poor that the TV screen is so bad and completely out dated."
Pros: "Staff that served us."
Cons: "By the time our turn came there was no more choice in food."
Cons: "Flight was diverted for 4 hours due to thunderstorm in Toronto"
Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."
Pros: "Plenty food. Very well looked after by the crew. Lots of good movies."
Cons: "Some of the screens had a scratches on them."
Pros: "Food and service great"
Pros: "The modern plane and comfortable seats, fast boarding with little queue"
Cons: "The new strange self check in and baggage drop proceedure"
Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."
Pros: "food was excellent ... service is always top notch"
Pros: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."
Cons: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."
Pros: "Only wish they would've put me on the direct flight"
Cons: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"
Cons: "No WIFI"
Pros: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"
Pros: "My luggage made it to LA"
Cons: "The food quality was poor and the service left a lot to be desired. I asked for some water and she told me she’d be back. I waited almost an hour, then called and no one came. When I called on the second time she came with a cup half full and seemed irritated. I didn’t even bother asking for more water. They didn’t let me check in early enough to request roomier seats, even if we’d have to pay more given that my husband has knee surgery and needed the extra room. When I was finally able to ask, they were fully booked."
Cons: "Bumpy but not BA’s fault"
Pros: "The flight was very good. Friendly crew, and barely half full so room to spread out. No good or entertainment (just a pond-hopper to Paris)."
Cons: "We sat waiting for takeoff for 45+ minutes. I slept for most of that, but woke up to us taxiing for takeoff (instead of landing as I had expected)."
Pros: "Very good Premium Economy service. Comfortable seats and good food."
Cons: "Noise (crying babies) from the Economy section. Delay in departure."
Cons: "Please include a complimentary tea and/or snack."
Cons: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."
Pros: "Good documentary films to choose from to pass time."
Pros: "The plane was pretty much empty. There were very small number of passengers."
Pros: "The seats were comfortable and roomy."
Pros: "Nothing. British Airways refused to help us"
Cons: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."
Pros: "They need to improve confort and food choices! Overall: very good!"
Pros: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."
Pros: "Upgraded the world traveler plus and the larger reclining seats, plenty of drinks and good food made all the difference for such a long flight. I'd return to British airways"
Cons: "My personal tv display didn't offer me all the entertainment options that it should have, but the one next to me did and I didn't complain."
Pros: "great service - flight was smooth takeoff and landing"
Cons: "I did not like the seats. I have. Bad back and found the seat uncomfortable."
Cons: "Boarding security very bad"
Pros: "Great service and helpful staff Coffee was fresh filter coffee"
Pros: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Cons: "No vegetarian options."
Pros: "Both of my flights had no person in the middle seat, so I was able to spread out more in the space which made it much easier to get some sleep, especially on my red eye flight!"
Cons: "No complaints; great service! I'd definitely fly British airways again."
Pros: "Quick flight."
Cons: "Flight was delayed, plane didn't take off for a long time after boarding."
Cons: "Food was unappetizing and down to one choice by the time it got to us in Premium Economy. nothing premium about it."
Pros: "Very old 777 that was also dirty. Food was lousey. BA has turned into a low budget airline"
Pros: "Fabulous experience on every level"
Pros: "That you could watch movies and shows from the headrest, very helpful to pass the time. They fed us a lot (very salty) and were very nice."
Cons: "I was in the back in the cheap seats (row 50) with a friend, we are both small to regular size and the guy seated in the aisle seat was very small and it was still difficult to get up and around each other to use the restroom. Oh well I paid $462 for round trip and arrived safely, that's what matters most."
Pros: "Fast and efficient"
Cons: "No drinks not even water without cost"
Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."
Pros: "Food was ok - rest was terrible."
Cons: "Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me."
Pros: "Friendly staff"
Cons: "Very tight flight"
Pros: "The service was great!"
Cons: "Leg room. I'm very tall."
Airlines flying from Krasnodar have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Krasnodar
Masks required on board, masks provided on flights from Krasnodar
Social distancing seating
Middle seats unavailable to book on flights from Krasnodar
Testing for antibodies, testing for symptoms for flights from Krasnodar
Waiving of change fees. Search flexible flights from Krasnodar