We were very offended Reserva check in agent in Calgary. Erroneously profiled and reprimanded for using Reserve line . Hadn't even looked at tickets. We were in fact Reserve passengers
The flight was a little delayed but check in was easy and boarding was quick. Luggage was quickly available and everything worked great.
Due to a known technical error that Porter has not fixed in over a year, I was unable to check in the children on my reservation online and had to do it at the airport. Upon check in, there were no seats together, which was an issue as we had young children. The gate agent did manage to seat us together by moving other passengers, which was appreciated, but the other passengers were never informed, leading to confusion and delay upon boarding. The flight was over an hour late; no explanation or apology was ever issued. The bags on Porter take a long time to arrive--over half an hour at Hamilton on my inbound flight, and not much better on my return to Edmonton.
Seemed like an old plane. Very noisy. The seat cushions were so old that the metal bracing of the seats were poking through. There was plenty of leg room though.
The staff is always great. Just the fact that our flight was the only one delayed from Halifax when all other carries were still flying. It happen a year ago out of Toronto as well. All others were flying but our flight got cancelled 1 hr before the time of departure.
The only issue had when i mentioned about comfort was the man beside me was on the larger side and took about 1/3 of my seat where i was pressed against the wall/window of the plane for the trip.
Awesome, the whole way through. Thank you, this is the new Canadian Airline benchmark.
Only packaged snacks were served. It was a flight at lunchtime and a hot meal would have been a great.
Lavatories broke with an hour to go. At least we were on time.
Great. Porter is very efficient, welcoming, and organized. I fly Porter often.
Leg room is a problem the plane was dirty and there were no movies available on the app
Our flight info was lost as the original booking was with westjet... almost missed our outbound flight trying to get it corrected. Inbound we had to reschedule completely as they didn't have our information and resold our seats ending up getting home much later than planned. The confirmation numbers we received from justfly for westjet didn't help anything with delta as they said we needed a delta confirmation which we never received. I talked with justfly and they said it's the airlines problem and with westjet and they said it is the 3rd party bookers issue.... so, not fun
Very friendly crew & the flying was smooth and as efficient as possible. I just found the leg room a little cramped and, unfortunately, the seats in front of us when reclined really cramp you up even more.
If I wanted to leave on a Monday I would have booked to leave on Monday. Instead, thanks the west jet i spent another night in a hotel on my dime because they don’t even have a number you can call that works. It’s just says due to the high call volume we can’t take your call, that’s it. Our a Canadian airline industry needs an overhaul.
It was amazing. From NY to MN crew members Jessica was very helpful when my son felt nauseous. She was extremely nice
Did not realize this was a super budget airline - we even had to pay for a carry on!
20+imite delay on the plane with no air. Part of our group had no seats assigned and took a long time to get fixed. Again no wifi and snacks were sad
Crew was rude.didn’t even say hi or welcome to board
Good flight. No I’m seat entertainment. But my phone worked just fine on the west jet app.
Must have the WestJet app for in flight entertainment but had the chance to dl before the flight so easy to use but needed preparation
It was a great little flight, very cool to be in such a small plane, I’ve never been in one. No fruit or entertainment of course I didn’t expect any, plane was on time and crew was great and helpful.