El viaje estuvo viven pero tienen que mejorar el servicio en el check in es demasiado largo y tedioso y el personal poco amable
Cons: "Terrible airline and airport system... the boarding system is a disaster... after waiting in line for so long they send you to different counters to pay for bags... on top of that they didn’t check in one of the 6 in my group by the attendant’s mistake and they closed the flight in us...there is a bussing system that “takes you to the plane” and when we finally made it to our gate the bus made their last of the 2 trips to the plane. So we lost our flight to Cusco and ruined our entire first day of touring in Cusco..... your system or multiple check in/ cashier/customer service counters is a disaster and it makes zero sense. I will NOT fly latam again."
Pros: "The seats and plane were comfortable"
Cons: "Baggage options were not indicated properly on the travel agent ticket, nor during check-in"
Pros: "Boarding process was smooth."
Cons: "Didn’t have any options for drinks for purchase. Had one beer for sale and it was room temp"
Cons: "Flight arrived about 15 minutes late."
Cons: "The email we received with our reservation it included a personal belonging and carry on, however at the counter they said in their system it was not registered like that and even though we showed them the confirmation email, they charged us for the carry on."
Pros: "Crew were amazing and helpful."
Cons: "El vuelo se atrasó 1 hora y media no comunicaron y cuando llame me indican mal tiempo pero conforme que no había mal tiempo.. no estoy satisfecha con LATAM"
Cons: "I traveled with LATAM from USA to Lima however from Lim to Cusco was terrible. I was told st check in that there were no more seats left on the flight. I was told it’s legal for them to sell more tickets than seats and there is nothing they could do but place me in the next available in flight ~4hrs"
Pros: "The food"
Cons: "The spaces"
Pros: "The crew members were friendly and kind."
Cons: "Usually your food is excellent, but our chicken was pretty dry this time. Loved having several options for meals and delicious Peruvian beverage choices. Overall, a great trip..."
Cons: "There was no free food."
Cons: "I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you."
Cons: "The Latam check in person charged me $30.00 USA,for my check in bag even though my reservation says 1 carry on and 1 check in. This is not right , you guys can check this information. Maybe I have to look for a different web site for service."
Pros: "On time, good crew"
Cons: "Plane was older than most"
Pros: "The food was good"
Pros: "My fight was on time!"
Pros: "We did not crash"
Cons: "I was bumped from an earlier flight to a later flight with no notification"
Cons: "My luggage was delayed on the previous leg of trip, so I didn't have it on arrival in Cusco. Also, after booking I was unable to modify the reservation to add 1 checked bag, so I had to pay a large fee at the airport."
Pros: "It was on time and boarding was efficient. I’ve never been on a flight where they board window seats first, then middle, then aisle. I can see how that makes a lot of sense and makes the process better."
Cons: "I wasn’t sure why my small rolling luggage was being tagged and told to be left at the gate. Others had their rolling pieces brought onto the plane and there was enough room, so I was a little worried about if someone was going through it or if it would make it to the destination. It did show up."
Pros: "On time."
Cons: "No transfer ability between domestic connections, even on same airline."
Pros: "Comfortable and friendly crew"
Cons: "Lower price."
Pros: "Service is better . Has improve a lot"
Pros: "Low prices"
Cons: "Boarding process to chaotic and slow"
Pros: "everything was good"
Pros: "Muy amable la tripuñacion"
Cons: "El abordaje fue algo lento y desordenado."
Pros: "Servicio de entretenimiento"
Cons: "Un vuelo se demoro SIETE VECES mas tiempo, es una tortura estar encerrado siete horas perdiendo el tiempo en un avión PEOR si es que nos dicen que no se puede aterrizar por mal clima y otras aerolíneas si llegan al destino, la verdad ahora si prefiero viajar por LCPeru, Star, AVIANCA, Viva Air porque si no hay diferencia en el servicio pues pago algo menos, no vale la pena seguir trabajando con LATAM"
Cons: "I needed to change my flight because of a death in the family. To change my flight was more expensive than the initial ticket itself. That is ridiculous. You should not do that to people. There should be a $300 change fee and that's it. At most. The entertainment would be good if I could hear it - but I couldn't. The sound was terrible. Uncomfortable seats. Barely slept. Overal terrible experience. Also turn on the damn entertainment while we are waiting on the tarmac - why wait until we are in the air? Almost every other airline - all the good ones - Emirates, Lufthansa, and other quality airlines - will let you access the in flight entertainment as soon as you sit. But the change cost of the ticket was the most offensive thing. I feel robbed, in a time of tragedy."
Pros: "Que sean transparentes y velen por los usuarios, tranquilamente pueden enviarnos en otro avión o enviarnos en otra aerolinea de otra empresa del grupo"
Cons: "La cancelación de mi vuelo"
Pros: "Great flight and friendly staff"
Pros: "Timely and leg room ok."
Cons: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."
Pros: "Never"
Cons: "Never made flight because of Latham delays"
Pros: "Good service by attendants. Good food."
Cons: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Pros: "Everything except for the middle seat"
Cons: "The middle seat"
Pros: "Nada"
Cons: "Llegue a tiempo, justo 1hora y media antes de la salida, y aun ya hecho el checking online, no me dejaron subir al avion. Cuando fui al counter de latam, esos rateros, me cobraron 30us para ponerme en el siguiente vuelo, el cual muy bonito, se retraso 3 HORAS sin dar una razon! Y adivinen que? Pues no me devolveran nada, ni mucho menos mi tiempo. Latam es una porqueria...."
Pros: "We arrived safely, there was no major problems and the crew was great."
Cons: "They changed my flight without previous notice to an earlier one, it was for around 20 min earlier but still they should send you a notice. Now they charge you for everything you eat, before they gave you a little snack. Also, there's traffic on both airports so that's something unpleasant too."
Pros: "Flight was on time; crew professional."
Cons: "My luggage was lost and this was very distressing to be in a foreign country without my belongings. I was without clothing and personal items for more than 24 hours. I find this unacceptable."
Pros: "Boarding was fast."
Pros: "My movie screen did not work. Those are not my stars on this survey."
Pros: "Flight schedule, inflight service and food in couch was amazingly the best I had in a long time. The entertainment was delightful. The telephone service for questions, while in Peru, was terrible. My flight reservation number was changed and I needed to talk to someone. I had to call the States help line instead of the local number which had a non working automated answering menu."
Pros: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"
Pros: "Short flight, everything on time"
Cons: "As we had two lines for boarding and only one lady attending us, boarding was kind of messy"
Cons: "The flight did not land, it returned to Lima"
Cons: "Why offer so much flights to Cusco and then cancel it the night before? Almost give us a heart attack. Had to place an international call to their US office from Lima to find out what our next morning flight will be at 11pm!"
Cons: "After pass security, before we were about to boarding, everyone was all waiting for their turn there were many security stuffs showed up and let entire people open their bags before get on the plane. It end up delayed flight too."
Pros: "People at checkin and crew members are super friends and helpful. There where even beverages and snacks included on that relatively short flight. At Dutch Airlines this would be extra, even then Dutch fares are higher. Kudos for Latam."
Cons: "It took very long taxiing before takeoff"
Pros: "Crew was nice, seats wear decently comfortable, bathroom was clean"
Cons: "Boarding took longer than usual and was late to take off"
my flight was canceled without reason or possibility of resuming another flight within the time frame of my trip I could not contact an adviser either by email or by telephone because no communication possible on the website I could not have the flight reimbursed I find this way of doing things by the company inadmissible I have lost €250 it is theft I do not recommend this company and I consider that you have not done your job because I have not obtained any help from your part
overcharge for everything.
J’ai réservé avec Kayak. Sur mon billet de confirmation il était noté que j’avais droit à des bagages pour chaque passager mais on m’a fait payer 36 dolllars pour l’un des passagers.
Flight check in Lima to Cusco all went very smoothly and plane boarded on time. All in all a great experience for a low cost fare.
Pros: "We never got boarded!! They oversold the flight and al the passengers without seats are left in line with no explanation! And extremely rude people at the counters. I understand the issues going on these days but to not even acknowledge hen people are asking them when is the next flight, is unacceptable! I will never book this airline again and expect my money back for today's no go :("
Cons: "Don't work with this company! Sky Airlie is horrible customer service at the counters in Punta Arenas"
Pros: "Plane was boarded rear to front."
Cons: "Communication about which bag fees were required. Waaaay overpaid for bag fees."
Pros: "On time"
Cons: "Carry on forced check at door - same size I have used to fly on American and LATAM. Said nothing downstairs at baggage check, but then forced me to pay $30 at bording because they said it was too big. Pretty lousy. Also brief turbulence at the beginning and they closed the bathrooms for the rest of the smooth three hour flight."
Cons: "Complementary coffee, tea"
Pros: "On time"
Cons: "More space between sits"
Cons: "The cost of this flight was too high for such a mediocre experience. Additionally after paying to bring a bag on board, there was difficulty in finding a space for it and the crew was only somewhat helpful."
Pros: "There was lots of space in the aisle and seat."
Cons: "Sky Airlines lost my luggage! I couldn't check-in online, and then when we were running late, they almost didn't print our ticket out at the ticket counter. Sky Airlines lost my luggage on top of that! Still waiting for it now..."
Pros: "Land crew"
Cons: "Flight was delayed 30 minutes; seats were terribly uncomfortable; flight crew was rude; boarding process was confusing, no announcements were made in English."
Cons: "Seat didn't recline at all"
Pros: "Quick flight. Nice plane"
Cons: "Paying for carry on bag was expensive"
Pros: "The crew that we had direct contact with were nice. The baggage screeners are misinformed."
Cons: "We were removed from our flight to bariloche because of an issue with our checked bags. The issue was that we had some AAA alkaline batteries in our bags. We were told this is in violation of international standards. It is not. We missed our flight because of this."
Pros: "Schedule"
Cons: "Rudeness of people at counter for check-in"
Pros: "Bad service also i find out my pscreption sun glass is missing"
Pros: "Crew was nice and helpful."
Cons: "We were late to board on an already late flight"
Cons: "I would have wanted more legroom and the passenger in front of me kept reclining into my knees."
Pros: "We were on time even early"
Cons: "They don’t even serve water and had menu items missing. also the seating is WAY too tight and uncomfortabke"
Pros: "But the security at Santiago to the States was ridiculous. Tossing out water at the gate, hand checking luggage and a General all around rudeness. Good bye Chile."
Pros: "It was a great price. You get what you pay for."
Cons: "The food and beverage service was an extra fee and the seats were super cramped."
Pros: "Preço bom"
Cons: "Muito apertado e não limpo antes de entrarmos no aviao"
Pros: "Cheap flight"
Cons: "No water, changed gate last minute, had to run to new gate. Row 9 seats do no recline."
Cons: "At check in they told us that we only had one leg of our trip, from puerto montt to Santiago, instead of all the way through to calama. I had to push to have them check that indeed we were going all the way to calama. They were convinced we weren’t and that we’d have to pay the baggage fee twice."
Pros: "Bad service overall"
Pros: "Crew very professional"
Pros: "Price. Had exit row so very roomy"
Cons: "No service"
Pros: "cheap, efficient, on time."
Cons: "Extremely tight. I'm 5.7 and 130 pds and could barely fit. Will definitely try to purchase an emergency exit for my return. That's the not upgrade possible. No business available. No free refreshment, even the water was for purchase only."
Pros: "La amabilidad"
Cons: "Bebidas.....no hay gratis..."
Pros: "Muy amable..l"
Cons: "Bebidas...no hay gratis."
Pros: "Staff is decently friendly"
Cons: "They should not allow reclining seats with such tiny amount of leg room"
Pros: "nice service"
Cons: "On our way from Santiago to Buenos Aires we had to wait to pick up our suitcases hours due to a strike. On our way back, one of our suitcases got lost. I am still waiting fir Skype to contact us.. ( +2 days )"
Pros: "Good service, no complaints."
Pros: "The staff were friendly and professional. Cokplimentary snack on such a short flight was appreciated"
Cons: "Crew did not tell us local time, or at least not in English, when landing. The time on my watch and phone matched what was on my itinerary for the layover. But we were actually 2 hours late! Missed my connection due to this hiccup. Pretty sure such things are WHY they always announce local time"
Cons: "They changed, until I left, the boarding gate three times. They gave me 27 at the check in counter, after a while monitors sent us to 24, then they directed us to 27 again, then to 26 and finally to gate 29. First the delay was 2 and a half hours, then three, then 4, then 7 hours. I was traveling for one meeting from one day coming back the next afternoon. With the 7 hour delay, I'd have to go directly from the airport, after a horrible night, to my board meeting. It was a no go. I declined to travel and expect a full refund"
Pros: "Nothing"
Cons: "Flight was delayed with no explanation or proper update. Didn’t even give you a glass of water for a flight that was over three hours long (had to pay for everything). Booked it so people were cramped together while others had entire rows to themselves (on other flights I’ve been on flight attendants recognize this and help space out people). Horrible seats in general with no space and I am a very petite female and I felt uncomfortable. Horrible temperate control. Will not fly this airline again."
Cons: "The desk agents are rude and unhelpful. It almost as if they are mad in being there. My ticket showed I was allowed to have a bag up to 23kg however they made me pay overweight fees. The desk agent gave me the wrong gate so I missed the flight. I had to purchase a new ticket and they charged me for bauuage fees again. Worst experience ever"
Pros: "On time arrival. A low cost flight that does not compromise on the essentials. You still get free check-in luggage. The seats are a bit narrow, but that's ok for a 3h flight."
Pros: "Seating"
Cons: "Was not given at least a free soft drink.."
Pros: "Buena puntualidad"
Pros: "Quick boarding, On time, good pricing, safe arrival and return, complimentary 65lb check in bag"
Cons: "Worst legroom I've ever experienced, no beverage service, no entertainment"
Pros: "The crew was nice. The flight was smooth."
Cons: "There is no room for your legs if you are taller than 5'5. It's tighter than Spirit. No announcement for flight delay, and nobody to ask what's going on."
Pros: "Nothing"
Cons: "Tiny seats. Old planes. Charge for coffee or soda. They pack every row possible. Ridiculous carry on policy. Worst experience ever."
Cons: "They didn't even gave us water."
Cons: "Plane was dirty. Crew did not collect trash, so passengers stuffed trash in the seats and was not cleaned between flights."