Pros: "Seats were comfortable"
Cons: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"
Pros: "Wonderful on board service from the crew"
Pros: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Cons: "Actually making the flight"
Cons: "You could have had my luggage arrive. Now I don’t know where it is"
Pros: "It was a lovely easy flight, always lovely flying star alliance."
Cons: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"
Pros: "friendly and helpful crew"
Cons: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Cons: "The boarding by groups could improve the process"
Cons: "Boarding time needs to be longer. Also, too little time between connecting flights."
Pros: "Really good flight. Clean,on time, efficient. Early arrival even"
Cons: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Pros: "Good crew."
Cons: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
Pros: "Very positive experience."
Cons: "Flight was delayed because of a flight late arriving from Barcelona. Unlike an international flight...no entertainment & only a slight snack food. Still highest marks for the crew and the service that they provided"
Pros: "Lots of room because plane was half full"
Cons: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Pros: "The service was outstanding!"
Cons: "Most people had to wait at the gate for a boarding pass and my daughter and I were in completely different parts of the aircraft."
Pros: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Cons: "TV was a bit small"
Cons: "The seats were uncomfortable, smaller aircraft"
Pros: "Quick flight"
Cons: "Small plane with very uncomfortable thin hard seats. Could feel the ride on this plane. Food not great. No entertainment on board."
Pros: "Flight staff was attentive and professional."
Cons: "The food was mediocre."
Pros: "Crew memebers were so kind at all times. Even thou’ it was a short flight they gave us a free snack and beverages AND a bonus chocolate!"
Cons: "Nothing it was all great! Even music was playing while we waited on the plane."
Cons: "Boarding is a mess There is no order at all That delays the flight"
Cons: "It was a 2 hour 40 minute flight. No entertainment."
Pros: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"
Pros: "I was rerouted to another country so that I could still make it to Greece on the same day."
Cons: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Pros: "Check in easy"
Cons: "Weren’t told enough about delays ... very tight seating crew was friendly"
Cons: "30 mins late both ways"
Pros: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Pros: "Professional service"
Cons: "Lounge in Dublin poor"
Pros: "Good clean service that Swiss is known for."
Cons: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Pros: "Again very friendly and accommodating crew. By the time we took off and had a snack we landed quickly. Smooth landing and takeoff. Pleasant trip."
Cons: "No complaints. Smooth from start to finish."
Pros: "typical Swiss quality"
Cons: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"
Pros: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Cons: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Cons: "1h45 departure delayed with no compensation."
Pros: "We arrived early"
Cons: "No entertainment, no pillows or blankets, uncomfortable seats"
Cons: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"
Pros: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Cons: "Too narrow seats."
Cons: "The security check point was frustrating. I was detained for :20 regarding my sealed duty free purchase.... Will not shop duty free again on a two-leg itinerary."
Cons: "In order to board we were requested to line up at gate according to seating group. And then had to wait there in line standing for almost 45 minutes before we were finally told we could proceed to board. No reason for lining up so far ahead of time....and had to stand....."
Pros: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Cons: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."
Cons: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."
Pros: "The trip thank God was not a long flight."
Cons: "Crew was not very nice unfortunately."
Pros: "What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me"
Cons: "Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying"
Cons: "smooth & efficient friendly crew"
Cons: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"
Pros: "Pilot kept us well informed."
Cons: "Flight attendants were rude and impatient with anyone not speaking greek."
Cons: "Long delays, sat on the runway for 3 hours and they kept telling us it would just be a 10 minutes longer"
Pros: "Cabin crew was polite and accommodating"
Cons: "The captain failed to provide updates on the the delayed due to storms. We were sitting on th plane at the gate for an hour and a half with no updates. Also the seat rows are to narrow/close with its other and seats are not comfortable."
Cons: "My flight was cancelled. I was rebooked and I have no bags in Beirut"
Cons: "Boarding announcements could have been clearer and less rushed. They were difficult to understand."
Pros: "The food was probably the best meal I’ve ever had in Economy."
Cons: "The seat pitch was really poor. I’m only 5’ 11” and my knees were rubbing against the seat in front of me the whole time. The seats weren’t particularly comfortable either."
Pros: "Boarding was quick, the food was nice, all the attendants hadn’t big smiles on their faces, the pilot was experienced."
Pros: "Crew were v good"
Cons: "Comfort no entertainment, small seats..."
Pros: "The staff were nice."
Cons: "Food. Queued too long before we could board."
Cons: "I’ve flown Aegean 3 times in the last month and there flights have been late all 3 times."
Pros: "Very nice crew! Comfortable aircraft"
Cons: "The three boarding passes sent to my email with no practical option to use them"
Pros: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Cons: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."
Cons: "Charged me $70 and made me check my bag as I was boarding. Had no other option"
Pros: "Love the friendly staff!"
Cons: "The flight was delayed ninety minutes and caused us to miss our connection. They refused to do anything to help us out and they were reuse on top of it. We were left praying for a hotel on our own, as well as having to purchase new flights. Absolutely horrible customer service - do not ever for this airline!"
Cons: "The plane has an hour delay in Rome due to rain. Although the delay is understandable, they seem to have left my luggage outside in the rain for all that time. As a result, all my clothes were wet and ruined and a few other items broke. Horrible baggage handling."
Cons: "Limited space. Unacceptable"
Pros: "Very nice crew, had trouble with boarding"
Cons: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"
Pros: "The crew were very professional and polite on board and the food was excellent"
Cons: "The baggage machine at Athens that my friend used seemed to be faulty when the same bag was checked on another machine it was kilos lighter. But the ground staff at that machine a man was very rude to her."
Cons: "The food was all meat and I am a vegetarian"
Pros: "The boarding crew was NOT so gentle when he seen my Passport nationality. The flight left on time"
Cons: "The food was as expected. The seats were very good and comfortable."
Pros: "Crew was kind and professional Flight was overall comforable"
Cons: "On my return flight to Athens from London, I was told that my hand luggage was too large and needed to be checked. I had to pay an extra 55 pounds (75 USD) to check the bag. On my Aegean flight to London a few days before, I was able to check the bag for free. I do not understand why I was charged for the bag on the way back but not on the way over. $75 is half what I paid for the flight itself - seems way too much just to check a small bag. I will keep this in mind when considering flying with Aegean in the future."
Pros: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."
Pros: "It was on time"
Cons: "It had business class and we were told it did not when we booked"
Pros: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
Cons: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."
Pros: "For a short flight we had a good lunch and good customer service. Seats were comfortable with reasonable legroom."
Pros: "Clean aircraft Legroom Polite service"
Cons: "Delayed No onboard entertainment"
Cons: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
Cons: "The flight was delayed 3 hours and there was very little information offered as to what to expect. I was grateful I did not have a connecting flight as surely I would have missed it. The gate agent seemed to be completely lost and at one point started boarding and then had to ask those that had boarded to deplane. The seats were rather uncomfortable to begin with but then add to that being in the last row next to the toilets and the galley AND with crew members stepping on the side of my seat to reach supplies in the overhead bin without warning."
Pros: "The crew was generally ok. Governed again by Aegean's old fashioned standards where crew has to be female almost fashion models, but this has nothing to do with the crew who was very professional and courteous but with the hiring policies of the company instead. The food was generally very well cooked (but ... see negatives section)"
Cons: "The flight was from 2-5am (local destination time). The company/captain/crew made the decision to have the lights on during the whole flight. The service of drinks and refreshments had to stop for some minor turbulence (I've had much worse where service was uninterrupted). We had to wait until 30 minutes before landing to be served food. It wasn't clear if this was the company's way of apologizing for the interruption of service. They served us a full course dinner with baked pasta with cheese and beef at 4am. I found that to be quite random, disorienting and inappropriate. There was no entertainment options provided on flight"
Pros: "Overall service was good. The seats were not as tight, some leg space. On the flight to Athens they served drinks frequently."
Cons: "Food served was not that good."
Cons: "parked nesr chute but used buses to take us to the terminal"
Pros: "Gate staff are able to deal with things"
Cons: "Check-in can't process baggage charges, so they send you off to an office across the airport, just to find that the payment processing office is closed for a couple hours in the late afternoon. Why don't you just set the baggage check in people up to process a credit card transaction?"
Pros: "Friendly staff, good service"
Cons: "The other passengers were very loud and obnoxious. During boarding it felt like we were a heard of cattle."
Cons: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."
Cons: "boarding took for ever. service from the cabin crew was not good. no entertainment."
Pros: "excellent service, prompt take off and disembarkation, also i had three seats to myself three seats to myself. i am changing my life for the better idk what i did to deserve this idk what karma i gave out or will recieve to balance out but i was given this experience for a reason you don't appreciate how amazing it is until you have it, stretched out in front of you."
Cons: "nothing it was perfect"
Pros: "The overall flight was okay. It wasn't as comfortable compared to other flights I've been on and it's a bit difficult to stow luggage. However, I miss my original connection due to flight delays and I was added to a different find free of charge! Very grateful and thankful for that."
Cons: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Pros: "Hmm. Not much to like here. They made RyanAir look good."
Cons: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"
Pros: "The service was excellent."
Cons: "The fact the passenger behind me needed me to sit up straight so he could eat mad me feel bad. I suppose entertainment is not a big thing nowadays with all the choices we have with smart phone's and tablets, so not so much a big deal. But with space itn is a big deaI. I reclined my seat and Icould feel my seat on top of someone's knees. So i sat up and struggled to sleep. I suppose in a sleepy haste I reclined my seat. I was awaken to a gentleman asking me to sit my chair up so he could put his tray down to eat his dinner. I felt horrible."
Pros: "LHR-ATH was all excellent. Good boarding, seats and service."
Pros: "Everything was very good"
Cons: "No entertainment"
Cons: "Waiting more than 3 hours in Athens"
Pros: "Accommodating staff"
Cons: "Chaos in the airport (where to wait in line, online check in vs drop off line etc)"
Pros: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."
Cons: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."
Cons: "The lost and found office is not open 24 hours in Athens. And that is strange how can you claim something u lost if your flight doesn't fall within the 9 to 5 hours."
same as from LUX … professional, nice.
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Pros: "Services is good ."
Cons: "Food can be better"
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Cons: "Boarding was crazy. Could not everyone in the gate area."
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "Flight got cancelled"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Cons: "Delays, took my hand luggage into the hold,"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "Nice flight, nice crew, and a nice experience."
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "In flight food was enjoyable"
Pros: "Easy boarding, plenty of room"
Cons: "old plane, tight and uncomfortable"
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "Crew pleasant, operations efficient."
Cons: "Main course - chicken and potatoes with tomato sauce- was not very interesting, or very Scandinavian."
Pros: "Clean and very good stewardesses"
Pros: "SAS has offered great service on two flights this past week. Look forward to flying them again."
Pros: "On time travel. Check In Staff were kind and engaging."
Cons: "On flight staff were minimally attentive. Food was mediocre."
Cons: "Landing was hard but that is always the case."
Cons: "Everything was excellent"
Pros: "Good service from flight deck and cabin crew. Clean and comfortable"
Cons: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."
Cons: "Basic travel, if you’re in the US, similar to what you’d find on Southwest. Bare bones but it’ll get you there."
Cons: "We had to leave the airplane and board another one due to technical issues. This is the second time that that happens to me with SAS."
Cons: "40 minute delay No food on a three-hour flight, first European airline to implement the same policy that US airlines have used for domestic US flights"
Pros: "Crew Flight delayed. Said 30. Actual 1 hour"
Cons: "Kayak sold me a one way usd 500 ticket and did not give me the option to add the luggage. Had to pay 60 eur in the airport. Is probably better to buy in the airline directly"
Cons: "Nothing to hate"
Pros: "The promptness of leaving and arriving. The general friendliness of the crew."
Cons: "Movie selection is not great. Food was ok maybe slightly better than most airline food. My dissatisfaction is with Washington airport. J had two hours between flights and because of total mismanagement in immigration I missed my flight to atlanta. Totally unacceptable. I might not even get on the ten pm flight."
Cons: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."
Cons: "Internet page for buying excess baggage was difficult to understand."
Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Pros: "Quick flight and pleasant service. Seats were also comfortable"
Cons: "Walking out to the plane the markings weren’t great."
Cons: "Flight was cancelled due to a bomb alert. No food or hotel compensation. Stuck in Copenhagen for a day and night."
Cons: "The flight was cancelled."
Cons: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."
Cons: "On time, efficient, friendly staff"
Cons: "There was no food so can't give food any stars"
Pros: "I was only charged half the price for my checked suitcase on the return flight - after I called SAS the day before departure."
Cons: "It doesn't really matter that other aspects of the flight were ok when I had to pay £60.00 for my one regular-size suitcase, and I don't find out until I am standing at the check-in counter. Why do travelers have to pay for checked luggage, at all?"
Pros: "The flight crews were great. The entertainment on the long flight was good. The food was abundant."
Cons: "While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu."
Pros: "Fast flight, drank some coffee."
Cons: "It was a quick flight, nothing much to say."
Pros: "Nice guy behind the counter."
Cons: "At self check-in, we received a message that we had been placed on standby and that our seats were no longer guaranteed (for the SECOND time this trip with no explanation despite our having purchased our tickets quite some time ago). We were directed to the gate for questions. No one manned the gate until right before boarding. We spent the entire time in a panic trying to figure out how else we could get to our destination in time for a wedding. When we finally talked to someone at the counter, he said this was just normal procedure to be able to shuffle seats. This is not normal. I have flown with many airlines, and I cannot imagine it is ever "normal" policy to tell people they have been downgraded to standby until just before the flight. So much anxiety. Also, the flight was delayed, and the crew had no communication about gates or any other information (within their OWN AIRLINE) for those with connecting flights."
Cons: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."
Pros: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Cons: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."
Cons: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."
Cons: "This flight never happened"
Pros: "This was one of the best airlines we've flown. Great food, plenty of room, friendly stewardesses and good service overall. We will definitely try to book with SAS again."
Cons: "Nothing. There was nothing to not like. In fact they fed us too much!"
Cons: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Pros: "Had to pay USD 75/bag which was not clear when I booked the ticket. You have to inform the customer about these rukes."
Pros: "Boarding, comfort, cost of tickets"
Cons: "Cost to check bags was dramatically higher than for other airlines. As part of this trip we flew with 6 providers and the cost for bags with SAS was almost double."
Pros: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Cons: "The flight was 1 hour late."
Pros: "On time and courtesy"
Cons: "We missed the connection and they rescheduled us on another connecting flight with further delays. This airline doesn't seem to care about their customers."
Cons: "After a 9 hour flight from Chicago to Stockholm I had to fly to Athens in an old type airplane , no entertainment, no TV & I had to pay for the food and the drinks. Very disappointing !"
Pros: "Being on time"
Cons: "Jetlag from the previous flight, please do something about it, just kidding..."
Pros: "People were nice"
Cons: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."
Cons: "No food, no entertainment. Bring a book."
Cons: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"
Pros: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"
Pros: "Food was good."
Cons: "Had to pee."
Pros: "Shorter than usual flight, captain made the flight in 1 hour 15 minutes!"
Cons: "Flight delay of over two hours No snacks and drinks limited because of limited supply on board replacement plane"
Pros: "I arrived alive...."
Cons: "Lost my luggage... can't even track it or give me any sense where it is or if it will be returned. My vacation is ruined and I have to wait 3 weeks before I can request minimal compensation. I'm frustrated and angry, and get little help. Everyone is sorry... but no answers. Never will fly SAS again"
Cons: "Crew service is very poor"
Pros: "Crew was excellent"
Cons: "Was put on standby because all passengers could not wait in gate area after checkin. Stood in public hallway for nearly an hour - no seating in area where told to stand."
Cons: "My luggage was lost"
Great flight - would have preferred actual business seats but now it seems in Europe this is what it is
Pros: "Crew was ok and the seat was a bit uncomfortable. I am over 6 feet so I always have a bit of a problem with the seat"
Pros: "safe trip"
Cons: "no entertainment, no food, would like to be aware no food"
Cons: "Plugs to charge devices"
Cons: "No meals served, and no beverages, unless you are willing to pay inflated prices for garbage. They will give you tap water if you ask, and that's that. I still find this approach despicable and unnecessarily stingy, especially since this is BA, not a lowcost."
Cons: "We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service."
Cons: "Checking, boarding and overall experience"
Pros: "Crew members were all very nice"
Cons: "Long delays"
Cons: "The entertainment is missing"
Pros: "Comfortable, good service and on time"
Cons: "You have to pay for food, snacks and water on this flight. there were no complimentary snacks or drinks given."
Cons: "Still waiting to get out of London... so not good."
Pros: "Boarding was fast."
Cons: "Not even a complimentary cup of coffee or tea, just tap water."
Cons: "The equipment was old and didn't seem to be well maintained. And they did not offer even a glass of water on a 3 and a half hour flight. Even water was on sale!"
Cons: "Plane smelled bad. Had to pay for food. Not even water was included. Inside the plane is worn and needs upgrades."
Cons: "Frumpy and unkempt crew. No longer offer complimentary coffee or anything. You must pay for everything. Had to give my carryon bag even though there was lots of room inside the plane"
Pros: "it got there"
Cons: "how it got there"
Cons: "The unpleasant unhelpful staff"
Pros: "Somehow we board first than everyone else. It left and arrived on time. Friendly service."
Cons: "food was not offered you had pay. to eat which in my opinion is not proper at least a sandwich should be offered,"
Pros: "More modern plane."
Cons: "No snacks, no food, 1 drink. Aegaen airlines gave good from Spain to Athens and back, for a lot less ticket flight."
Pros: "I liked your entertainment , movies, series lots to choose from."
Cons: "Your crew was horrible, I had assistance but they seemed bothered in helping me to help me get to my seat... I pity those who might assistance with that crew on future flights... Hopefully they will get the nicer crew from NY to London they were amazing."
Pros: "The staff in airplane was okay"
Cons: "The boarding staff are very rude"
Cons: "Flight was changed and I had to wait 8 hours for the connection."
Cons: "Didn't know catering was on sale"
Cons: "No free food. No movie, no usb"
Pros: "Great Crew, fast boarding, very accommodating"
Pros: "Terminal 5"
Cons: "Disgusted that they wanted to charger £11 pp to change seat at check-in 24hrs prior to the flight!"
Pros: "The crew was nice."
Cons: "Is this really the British Airways business class within Europe? What a disappointment. Felt like I was in economy except the only difference was I got my drink served in glass rather than plastic. Why don't you get some tips from Emirates considering from Abu Dhabi to Doha you had 10"+ tvs infront of you, tons of leg room and actually good food offerings."
Pros: "Heathrow is huge and our gate changed during the last hour with out announcement until 35 minutes before the flight. There was a 2nd flight flying at the same time from a different gate with the same flight # with simply an A added which was very confusing."
Cons: "Absolutely no food and we were charged for a soda... seriously? It took the WIFI 5 minutes to process the 1.75 sale. Are you kidding BA? Flight attend were indifferent to passengers and actually held their chlorine with the foolish shopping cart when we tried to make it to the rest room. Unpleasant at best. Oh, and there was no entertainment at all on the 767 we had unless you count the magazine. Sorry BA, you have some work to do."
Cons: "Checking into Heathrow was interesting because they have automated systems to bag drop. I always like talking to a person which I could have done but was unaware. I had printed my boarding passes which then was sent to the automated line. That being said I had an issue with my carry on it was a literally too big because of the handle sticking out. So I had to check it. One of the women there was kind and sent met back to the British Airways check in section again to check it. She said don't worry it'll be free. So I went to the assigned line and a woman stopped me and told me I needed to stand with the rest of the people in the checked baggage line not the hand baggage line. I said I was sent to this line. She said well you're going to have to pay if it is too big. I said I was sent to this line because I was told it would be free to check it. Her attitude/tone was rude. Which for me was not ok. I had just landed in Heathrow from Newark and was starting jet lag, plus I literally was able to carry on my bag at Newark. Same company! I was trying my best to be kind but she just kept insisting that I was going to pay for the bag. I then stated that I already had paid for the bag! As I had paid for 4 and only checked 3! So if necessary this would be the 4th bag. Now I would not have had to do this if British Airways had allowed me to tack on my Athens trip to my Heathrow trip. When I found out they could do that they said it would be an extra $1025 to do so. I told them that I would just go through customs and get my bags and put them on the Athens flight. Of course I get to the counter and the woman there was wonderful and told me not to worry that it would be taken care of. So thank you to the woman who diverged a ridiculous argument over the handle not fitting in the cage. Moving forward boarding was interesting as I have never ridden in a train that takes you to the plane on the tarmac. It was a little long and VERY hot as they fill them to the brim and it was a good 10 min ride with people packed like sardines. When we got to the plane boarding was quick and efficient. The seating in that plane was very much like a spirit flight for close to 4 hours. There was a lot of turbulence and the landing was a little hard but that's to be expected in planes."
Pros: "Quick, smooth flight"
Cons: "Landed over 40 mins ago and still waiting to get off the flight."
Pros: "I did get to Glasgow"
Cons: "Boarding by bus, late, expensive, bag fee, no drink."
Pros: "New plane. Adequate comfortable seating. Relatively punctual."
Cons: "You have to buy even water so it feels like a low cost airline."
Cons: "I think it's a real shame that BA have gone budget and no longer offer complimentary food on their shorter haul flights. At least they're using M&S though."
Pros: "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Cons: "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."
Cons: "No food Uncomfortable seats Rude staff Very overpriced"
Pros: "Efficient and on time"
Cons: "Movie started too late so there wasn't time to finish"
Pros: "Comfortable seats"
Cons: "Delayed flight. Only accept credit cards on board."
Pros: "Quick flight. Nice crew"
Cons: "The fact that there was no free food and drink on the flight."
Pros: "Flight took off on time and arrived 10 minutes early."
Pros: "Smooth boarding and on time on both flights. Food was decent."
Cons: "(1) Some in-flight entertainment issues which meant it wasn't working for about 30minites. (2) I know the crew have a hard job and have many difficult passengers to deal with. Even so I do find there's a bit too much "attitude" shown by some members of staff. On my flight to London, a mother with a young child wanted hot water and the staff (middle aged British male) was trying to tell her repeatedly she should say "please" when she asks. She was asking politely so this behaviour was rather poor in my view."
Pros: "Cabin staff"
Cons: "Cabin was shoddy. New beverage service!"
Pros: "Food awful no entertainment"
Pros: "The flight was so somth"
Cons: "The crow service was so bad"
Pros: "The payment system was down so it was painful and slow"