Pros: "I was given trouble when boarding the flight"
Cons: "Better customer service"
Pros: "nothing to like about this flight"
Cons: "just try to be on time, for once."
Cons: "Made us run from one end of the airport to the opposite end, because they said they had ‘operational difficulties’, causing them to switch gates between two flights. Total baloney, and completely avoidable."
Pros: "Short comfortable flight, no free drinks or snacks"
Cons: "One piece of our luggage didn't make it. It's been 3 days, still no luggage!"
Pros: "It's a large company in London so it was easy to navigate at the terminals."
Cons: "It was a budget airline and not bad for a short flight. Nothing special."
Cons: "Delayed by 4 hours"
Cons: "The flight was delayed 3 hours, the boarding was just people rushing downstairs and onto the breezeway, and the seats were just ok."
Pros: "It left on time and the service was reasonable."
Cons: "This probably isn't to do with EasyJet, but the Nice airport was a disorganised mess. It was under-staffed and there was some type of problem where they wouldn't let anyone leave the airport for an extra hour."
Pros: "The crew was the best we've experienced in years of travel."
Cons: "Non-reclining seats were less comfortable than most."
Pros: "The crew was polite and helpful."
Cons: "Our flight was delayed every 2 hours for a total of 6 hours. After a long trip from the US to London, we were disappointed to sit in the London airport for an extra 6 hours."
Cons: "Flight was delayed. Very little communication"
Pros: "Good price and fairly smooth process"
Cons: "Carry-on luggage and a personal item should be allowed. Seats should recline. And at least 1 free non alcoholic beverage."
Pros: "My trip with Easy Jet was very good and the flight crew did very well."
Cons: "I missed the flight from Vancouver to London and had to purchase a ticket from Air Canada in order to carry on with my trip. The rest of the flight went well."
Pros: "Hard to understand some of the crew announcements due to speaking way too fast"
Cons: "The delay in this flight was made far worse by the poor communication about he new timeframe for departure. It was poorly handled and we ended up getting to our final destination at 3 am as a result. Disappointed."
Pros: "Flight crew was very friendly"
Cons: "Ground crew did not do a good job with the boarding process and even with speedy boarding it did not work well."
Pros: "Very friendly experience...The crew members were courteous!!!"
Cons: "Amazing experience...."
Pros: "Friendly flight attendants. Smooth flight. Great food and drinks."
Pros: "Th me crew members were friendly"
Cons: "Timeliness"
Pros: "Friendly crew, arrived 40 minutes early."
Cons: "Seat wouldn’t recline."
Pros: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Cons: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Pros: "Crew was informative and tried to help as much as possible"
Cons: "Extended almost 2 hours stuck in a place with a defective AC sensors. Now I understand these things happen. Also it’s admirable the powers that be would rather fix than fly with a questionable part. But shouldn’t this be a maintenance issue and not a wait till it’s broke thing. 3 hours lost is 3 hours lost"
Pros: "On time flight Efficient"
Cons: "Computer system broke down Seats do not recline at all"
Pros: "Quick and convenient"
Pros: "Good price"
Cons: "Minimal leg rooml"
Pros: "Flight from US got delayed and easyJet charged us full fare for next day flight."
Cons: "Flight from US got delayed and easyJet charged us full fare for next day flight. Really bad services and policies. Should have gone British Airways."
Pros: "Quick boarding, quick departure, quick landing. Polite flight crew and efficient service."
Cons: "no complimentary drinks, or small snacks. everything has a price. I'm used to airlines in the US where that kind of service comes with your ticket and the airline does not put a price on every little thing."
Pros: "seats were clean and comfortable crew very friendly"
Cons: "It was not clear how the different systems worked for carry on baggage, etc. Boarding is awful as you do not know your gate until the last minute, so if you have questions about your flight you don't know where to go to ask, and then everyone crowds into a queue prior to boarding because they've just leaned where to go, shoving people out of the way. They charge ridiculous amounts of money for everything, so a reasonable fare is really not a good fare at all at the end of the day. I would absolutely NOT recommend this airline to anyone who is from out of country or doesn't travel 20+ times a year as they would not be able to navigate this airline's manipulations to extort extra money out of people."
Pros: "Text messages on flight status and boarding procedure"
Pros: "nice, fun crew"
Cons: "plane was filthy"
Cons: "The easyjet app is really not good. I only received updates through Kayk app on my phone about delays that were constantly increasing and decreasing in time. At one point, there was a delay for 1.5 hrs, but suddenly, the delay changed to just 30 minutes. If I hadn't of had my other app, I would have never known. Secondly, the easyjet app didn't save the fact that I had checked in. This caused an issue when I wanted to access my boarding pass getting onto the plane. I tried to see it, but the app said my plane had taken off and so I couldn't access it and therefore, wasn't sure of my seat number. Next time, I'd just appreciate a paper boarding pass because the issues that occur on the phone are too numerous."
Pros: "Nothing."
Cons: "Worst service I have ever seen. We got to the airport 2 hours prior the flight and still missed the flight due to their long customer service line as well as self check bag system. They offered absolutely 0 solutions and we were forced to buy another flight. NEVER USING THEM AGAIN!"
Pros: "the plane was clean"
Cons: "Is it really necessary to charge for even water?"
Pros: "I like that the flight left on time even though I had received a message earlier in the day that the flight was delayed."
Cons: "The extra costs associated with flying EasyJet.. the flights aren't that inexpensive to begin with and then every little thing costs extra.. it's kind of annoying."
Pros: "Mostly one time and fit my budget"
Cons: "Asking passenger to fit the laptop bag in to the cabin baggage is ridiculous when you know that it will be taken out after boarding"
Pros: "Efficient service"
Pros: "Nothing"
Cons: "No sucked"
Pros: "Got to my destination"
Pros: "Boarding and getting off the the plane using both front/back doors makes for quicker processing."
Cons: "Paying for coffee on the flight."
Pros: "Ease of flight"
Cons: "We rushed through the duty free shops because the sign said the gate was closing, but boarding had barely even started."
Pros: "We did not realize Easyjet does not distinguish between personal items and carry-on luggage like most other carriers. As such we had too many hand bags. They kindly checked our bags for us."
Pros: "It went fine. Did not have food though."
Pros: "great no frills airline"
Cons: "The chairs are not comfortable"
Cons: "Flight was delayed for 1.5 hours on the runway. We were told we would receive a free beverage and snack however the cart never made it down to the end half of the plane so we couldn't even get a drink of water for almost 4 hours until we landed. The crew did not name any apologies and a woman in the row next to me pressed the assistance button to ask a question and they completely ignored her until we landed."
Pros: "The crew were very helpful. Also I enjoyed my seating arrangements."
Pros: "Easy app use and automated check-in. Score!"
Cons: "The boarding process was a little hectic - the sign for Venice was at gate 28, and they called for people to board, but they were still boarding for Berlin. Then there was a last call for boarding for Venice - but they hadn't even started boarding for Venice yet and it was meant to be a last call for Berlin. And then Venice ended up at a different gate (but only one over)."