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Pros: "Everything"
Cons: "Ok"

Pros: "The seat was comfortable. The price was not."

Pros: "Everything"
Cons: "Nothing"

Cons: "comunication with the custumer"

Pros: "Seat was comfortable"

Cons: "Food options"

Pros: "Boarding was seamless opposed to having a 40 min delay."
Cons: "Leaving at the scheduled time."

Pros: "Yes"

Pros: "I like the ear plugs and face mask."

Pros: "The air hostress were wonderful :)"

Cons: "Information on delays, accurate information on where our bags were, offer to help short missed connections"

Pros: "Service was awesome, 100% recommended"

Pros: "Boarding and on time departure"
Cons: "Nothing"

Pros: "All attention"
Cons: "No comment"

Pros: "Best company ever"

Pros: "Ride was great"
Cons: "Had to pay for earphone"

Cons: "The Black guy service is not good"

Cons: "No hot beverages available."

Pros: "I love it"
Cons: "No food"

Pros: "Clean plane"
Cons: "Took 3+ hours to get in the plane"

Pros: "Staff was professional. I had legroom too!"
Cons: "Nothing"

Cons: "Todo"

Pros: "Everything"

Cons: "Bumpy ride"

Cons: "The 3 hours delay"

Pros: "Easy, comfortable, quick."

Pros: "The food was good"
Cons: "No comment"

Pros: "efficient, clean"
Cons: "the only adult film was in Spanish....there was no other choice except a Disney movie."

Cons: "SFO organization and signs"

Pros: "非常好的服务 机位也宽 舒服 下次回国还会订南方航空公司的机票"

Pros: "Everything but not esp food"
Cons: "Food"

Pros: "Efficiency"
Cons: "No free headsets"

Pros: "Plenty of legroom, even in economy"

Pros: "First airline I've been on with wi-go that really works. Plane was immaculate."
Cons: "Crowded"

Pros: "The people were very kind and constantly available."
Cons: "Nothingnothing"

Pros: "very smooth landing"

Pros: "Everything"

Pros: "JetBlue is a excellent airlines"
Cons: "nothing to unlike"

Pros: "Very Roomy"

Cons: "Flying through New York JFK, airport and customer service is very poor."

Pros: "I"

Pros: "Good but could improve on food. We need more food, beside that I am satisfied"
Cons: "Service in general, nice plane it's new and large seating spaces"

Pros: "Потеряли один чемодан"

Cons: "It was great!"

Cons: "Wasn't on time"

Pros: "The seating space"
Cons: "Excessive delay on departure"

Pros: "large space to sit"
Cons: "delay"

Pros: "Everything went great."

Cons: "Incomodos asientos. Pasajeros con mal olor en axilas."

Cons: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"

Pros: "N/A"

Pros: "Great crew & good complimentary food"
Cons: "More seat pitch"

Pros: "Awful!!!"

Pros: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Cons: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."

Cons: "You could have had my luggage arrive. Now I don’t know where it is"

Cons: "Delayed flight."

Pros: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Cons: "Bread of sandwich was dry."

Pros: "It was a lovely easy flight, always lovely flying star alliance."
Cons: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"

Cons: "Boarding time needs to be longer. Also, too little time between connecting flights."

Cons: "45mn late"

Pros: "Really good flight. Clean,on time, efficient. Early arrival even"

Pros: "The loveliest crew possible and the easiest and most efficient connection logistics imaginable! Full praise for Swiss Air"

Cons: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."

Pros: "nice flight"

Cons: "Entertainment system was not working"

Cons: "It was delayed"

Pros: "A good airline and a good flight. Lots of entertainment options."
Cons: "Zurich is a confusing Airport, where signs are not obvious, and the queues are poorly formed. They should improve that for sure."

Cons: "Waited for baggage at Newark for more than 45 min"

Pros: "Everything was very good. From the staff, to the food and comfort. Excellent!"

Cons: "All of it"

Pros: "Dry. I’ve food and really felt pampered"
Cons: "I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!"

Pros: "Check in easy"
Cons: "Weren’t told enough about delays ... very tight seating crew was friendly"

Pros: "The service and food are very good."
Cons: "Tight space for business class."

Cons: "30 mins late both ways"

Pros: "Nice staff and inflight service. seats were great"

Pros: "It was an 8.5 hour flight and we got fed 2 meals, 2 snacks and had lots of beverage breaks! We were delayed a little but it was due to an issue in France, not anything to do with the airplane, and the captain found a solution faster than he had originally said he would (with the help of the tower of course)."
Cons: "The legroom in economy is just as bad as you would expect."

Pros: "Pleasant staff"
Cons: "Large person next to me spilled over into my seat. Large people should sit with folks like themselves"

Pros: "Excellent food."
Cons: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."

Pros: "on time, good food, pleasant service"

Pros: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Cons: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."

Cons: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."

Pros: "Legroom is too little"

Pros: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Cons: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"

Pros: "I was concerned the connections would be too tight but it worked out great!"

Cons: "1h45 departure delayed with no compensation."

Pros: "Service was very good."
Cons: "Three and a half hours delay due to technical difficulties. Food was only a small cheese sandwich and a bottle of water. Could have given us a little more food. Seat on flight did not recline. Extreme turbulence for half an hour, very scary, thought we would never make it! All in all, a bad experience."

Pros: "Best flight crew experience ever"

Pros: "Crew, food...."
Cons: "As I said before..."

Cons: "Expired cheese. Loudest plane I have ever been on."

Pros: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Cons: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."

Pros: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"

Pros: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Cons: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."

Pros: "Everything except the earphones was great"
Cons: "The earphones are bad and connector is 2 pins, so couldn't use mine."

Cons: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."

Cons: "smooth & efficient friendly crew"

Cons: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"

Cons: "Sound for on-screen entertainment not working. It was static-y all the time and completely cut out the rest of the time. I made various attempts to solve the problem, switching headphones, switching to my own headphones (which can't really be done because they have a two-prong jack and personal headphones are always one). I tried watching different movies, programs, music...it wasn't the material I was watching that was the problem. I asked the flight attendant to reset my console. That didn't work either. I just ended up reading my book the entire 9 hour trip."

Pros: "General good service, food was good"
Cons: "Airplane wasn't clean, we had hair on the headrest cover and asked one of the crew members for new headrest cover but was ignored."

Pros: "I was supposed to visit my father who was just put in a nursing home for a few days and the day of my flight I received an email from Swiss that they had rebooked me for the next day! So frustrating! The trip would have gotten so short that it wasn't worth it so I had to reschedule it 6 weeks out. It got my dad really upset! Thank god his health is stable at the moment."

Pros: "Delta service and comfort is always excellent."
Cons: "All is great just keep it up"

Pros: "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"

Cons: "All good"

Pros: "Crew amazing, seat not too comfy"
Cons: "Sits uncomfortable"

Pros: "Friendly crew"

Pros: "short flight"
Cons: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("

Pros: "Lift off and landing was excellent"
Cons: "Nothing"

Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether."

Cons: "food options"

Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"

Pros: "Accurate arrival time"

Pros: "Snacks were good. On time."

Cons: "The airport."

Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"

Cons: "Delays due to Democrats not making deal"

Pros: "new airbus plane. great luggage bins"
Cons: "nothing"

Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"

Pros: "Nothing"

Cons: "Leg room"

Pros: "Fine, courteous"

Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."

Cons: "they did not serve food in my section at all."

Cons: "dirty plane"

Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."

Pros: "Everything"
Cons: "No chicken sandwich."

Cons: "Bad information about delays"

Pros: "Good service, more leg room than American Airlines."
Cons: "Everything was good."

Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."

Cons: "There was no tv screen, so if you don’t have a smart phone or tablet you can’t access to the entertainment. Also you should warn passengers to download the Gogo entertainment app because it’s very slow to do it in the flight"

Pros: "Customer service"

Pros: "EXcellent"

Pros: "There were alot of good movies to choose from, and the food wasn't bad."
Cons: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"

Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"

Pros: "Comfortable temperature in cabin!"

Cons: "The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours."

Pros: "Everything, confort, pilot's comunication..taking different route to NY to avoid weather, and wind problem."

Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"

Pros: "Left ontime, arrived 30minutes early."

Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"

Pros: "I like Delta empowering women."

Cons: "Arrived at my destination almost two hours after the initial arrival time"

Pros: "Service was good. Attendants polite. Information good."

Pros: "30 min. early!"
Cons: "Only pretzels"

Pros: "nothing"
Cons: "I will avoid the airline at all costs"

Cons: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."

Pros: "Not much"
Cons: "The seat is the smallest business seat I have ever encountered. First and last time I fly the 767 with Delta. Can't believe the designers where so stupid"

Cons: "No good food options just peanuts and drinks"

Pros: "On time"

Cons: "Everything was ok"

Pros: "Wonderful"

Pros: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Cons: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"

Pros: "Nothing!"

Pros: "Boarding was quick and good"

Pros: "Good"
Cons: "More varieties of whisky on board"

Pros: "on time."
Cons: "nothing"

Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"

Pros: "Everything was on time and efficient."

Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."

Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."

Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Pros: "The counter staff in Heathrow was great"

Pros: "Everything was perfect ... pilots are so good and professional..!!)"

Pros: "Could not get skybridge to operate so that we could disembark. United airlines."

Pros: "Good attitude"

Pros: "everything - especially the way they treat their customers."
Cons: "Nothing"

Pros: "Same as above."
Cons: "Same as above."

Pros: "Friendly helpful staff."
Cons: "Delays."

Pros: "It was ok"
Cons: "Two flights were both late Had to run to gate Luggage delayed"

Pros: "Fast and efficient boarding"
Cons: "N/a"

Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"

Pros: "The food and drinks was very good."
Cons: "The flight was late."

Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"

Pros: "Nothing"
Cons: "Nothing"

Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."

Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"

Pros: "Comfortable, timely and pleasant overall."
Cons: "N/A"

Pros: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Cons: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("

Pros: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."

Pros: "Everything was good."
Cons: "everthing was good!"

Pros: "see above"
Cons: "see above"

Pros: "everything from the boarding and check-in process to in flight comfort."

Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"

Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."

Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"

Pros: "Coffee was excellent"

Pros: "terrible earphone, could listen only on one ear."

Pros: "vunderbar"

Pros: "very clean and nice cabin space"

Pros: "I loved how friendly the airline attendants were."
Cons: "I didn't like how in the Munich airport I couldn't find a place to plug my phone in. they should make those more accessible"

Pros: "Staff/stewards were very upbeat and pleasant, professional and were perfect at looking after very tired customers (at least for me)."

Pros: "Staff attentive. Came by very frequently."

Pros: "That my bag was at Johannesburg. My first flight was delayed due to a technical issue which meant I only had less than an hour until my connecting flight. It took me almost 20 minutes to walk to the gate just in time for boarding and was pleased that my bag had made it onto the same flight. There was loads of leg room in economy which as a tall person is really important."

Pros: "more comedies movies and more up to date soccer"

Pros: "I'v said it all above. Liked everthng"
Cons: "nothing"

Pros: "The flight attendants were good - they run a tight ship, both from a safety perspective and looking out for the passengers. That said, they should have allowed me to move to any open seat, except first class, to accommodate any passenger with broken equipment at the seat they selected."
Cons: "This old plane had broken seats with broken entertainment equipment. After changing seats twice, my ultimate seat still had a loud buzz in the sound system. The flight attendants should be allowed to seat an inconvenienced passenger in any open seat in the event of broken equipment. Space in the seats was ridiculously tight for a 7 hr international flight."

Cons: "Lufthansa is not handing out any bottles. Water is served in small plastic glasses and does not come by often enough. I got off the plane dehydrated."

Pros: "Traveled with my dog. They had empty row so United moved us there so dog can be comfortable under the middle seat. Staff was very nice and offered water and ice for the dog."

Cons: "Pilot did not yet to avoid turbulences, which were pretty bad. They also lost my luggage which arrived after three days."

Pros: "Comfortable and convenient"

Pros: "Perfect"
Cons: "More food"

Cons: "Comfort mostly"

Pros: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Cons: "Movies available weren't to my taste, which isn't important anyway."

Pros: "Why the 3 hours delay?"
Cons: "Be on time"

Pros: "Nothing."
Cons: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."

Pros: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Cons: "Poor selection of films on the entertainment system."

Pros: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"

Pros: "Amazing"
Cons: "Nothing"

Pros: "Clean aircraft, polite crew."
Cons: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"

Pros: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Cons: "It would be wonderful to have all seats the same as first class for a long distance flight."

Pros: "It was a high quality service hands down."
Cons: "The available entertainment choices were a little limited."

Pros: "Seats more comfortable."
Cons: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."

Pros: "Nothing so far"
Cons: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"

Pros: "Friendly staff, on time flight. Nice refreshments"

Cons: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."

Pros: "It was a very safe trip"
Cons: "Small space in Economy class"

Cons: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."

Pros: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Cons: "See previous comments"

Pros: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Cons: "The food quantity was skimpy considering the duration of the flight."

Pros: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"

Pros: "Nice"
Cons: "Food"

Cons: "Flight was late"

Pros: "Leg room, kind staff in the airplane"
Cons: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."

Pros: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."

Pros: "Was on partner airline Austrian Air. Very good service."
Cons: "At Vienna gate G31 it was difficult to hear announcements."

Pros: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Cons: "I was generally pleased with the value and qulity received."

Pros: "Great crew, efficient boarding, on time"
Cons: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"

Cons: "N/a"

Pros: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Cons: "Entertainment on board was useful"

Cons: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."

Pros: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."

Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""

Pros: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"

Pros: "The service on board was fantastic. The flight was very smooth."

Pros: "Everything"
Cons: "Nothing"

Cons: "It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking."

Pros: "the crew"
Cons: "There was no space. Even though I wore compression socks and got up to walk frequently, my legs were bruised as I could not stretch out for any extended time. The seats are cramped and you are in one position. The flight was almost 9 hours and it was too much for me."

Cons: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."

Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."

Pros: "Reasonably on time. Food and service were passable."
Cons: "Very old plane, the entertainment system was awful. Wifi did not work at all."

Pros: "The crew were nice."
Cons: "Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?"

Pros: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."

Pros: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."

Pros: "The flight was quick, food good, crew friendly. we landet earlier than expected."
Cons: "This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage."

Pros: "Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time."

Pros: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Cons: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."

Pros: "Flight wasn't overcrowded Attendants were very nice Entertainment system was very good (new screens with easy interface, broad selection of movies and TV shows)"
Cons: "Food and beverages could have been a bit more frequent. One lunch and a small sandwich over a 9 hour flight, I felt hungry at some point"

Cons: "I am charged twice/ one from united and another from Austrian airlines and at this point trying to resolve that. Very disappointing at best. The seat upgrade for $139 was a rip off."

Cons: "My flight had been rescheduled without my knowledge. Therefore, I had to rush to the gate to make the flight."

Pros: "Nothing was overly terrible. The chicken was pretty good. Mostly on time departure and arrival. And smooth boarding / exiting process."
Cons: "Food - pasta was awful, snack was tiny, 9h 30m flight. Should probably have more than a half a sandwich snack. Space - tiny. I am 6' and 190lbs, knees were basically wedged against the seat in front of me. My girlfriend is 5'9" and she was even complaining about space. Entertainment - really limited movie selection."