Find Cheap Flights from New York to London Heathrow (NYC - LHR)

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FAQs for Booking New York to London Heathrow Flights

How long does a flight from New York to London Heathrow take?
An average nonstop flight takes 5h 50m, covering a distance of 5546 km.
How many flights are there between New York and London Heathrow?
There are 2,006 (nonstop) flights between New York and London Heathrow per week, averaging 293 per day.
Which airlines provide the cheapest flights from New York to London Heathrow?
In the past 3 days, the cheapest round-trip tickets were found on Icelandair (C$ 513), Air India (C$ 568) and Finnair (C$ 586).
Do I need a passport to fly between New York and London Heathrow?
Yes.
Which airlines fly most frequently between New York and London Heathrow?
American Airlines (31 times daily), Finnair (29 times daily), British Airways (29 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly from New York to London Heathrow?
For New York to London Heathrow, Thursday is the cheapest day to fly on average and Monday is the most expensive. Flying from London Heathrow back to New York, the best deals are generally found on Saturday, with Friday being the most expensive.

Good to Know

Low Season:
February
Best time to beat the crowds
3%
expected price decrease
High Season:
July
Most popular time to fly
19%
expected price increase
Average price:
C$ 2326
(avg. price over the last 2 weeks)
Good Deal:
C$ 920
or less (round trip)

When to Book Flights from New York to London Heathrow

Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top tips for Finding a Cheap Flight

Looking for a cheap flight? 25% of our users found flights on this route for C$ 920 or less.
The cheapest flight from New York to London Heathrow was found, on average, 67 days before departure.
Book at least 4 weeks before departure in order to get a below-average price.
High season is considered to be June, July and August. The cheapest month to fly is February.
Morning departure is around 11% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

Book cheap flights from New York to London Heathrow (round-trip)

Airports
Origin
New York
C$ 544
only
C$ 544
Newark
C$ 513
only
C$ 513
Destination
London
C$ 513
only
C$ 513
Thu, 25 Jan
EWR
LHR
10h 25m
Sat, 3 Feb
LHR
EWR
10h 40m
C$ 513
Trip: 10 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6407 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

KEF
MCO
Good 6.3

Wheelchair sbailanlr

No good food n not free

EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

MSP
KEF
Excellent 10.0

Crew was very professional

IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

Mon, 5 Mar
EWR
LHR
6h 50m
Wed, 7 Mar
LHR
EWR
8h 20m
C$ 568
Trip: 3 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 38 reviews
Boarding
6.7
Comfort
6.5
Crew
6.9
Entertainment
5.9
Food
6.5
EWR
LHR
Excellent 9.3

Beautiful new airplane with super friendly crew. I was catered to constantly. This with the fast pass to get through customs in under 5 min was wonderful. Highly highly reccomend.

Selection of movies for English speaking customers very limited compared to rivals.

EWR
LHR
Mediocre 3.0

Steward repeatedly woke me up on a red eye flight to offer me water when I was clearly sleeping and had a blanket over my head-- didn't seem to understand when I explained I'd "just like to sleep and didn't need anything, thank you." screens and headphone jack broken. Very difficult to understand folks on the hotline when I called to see if I could change my flight due to illness. Nice people, certainly-- super kind-- just really not up to snuff for a long haul.

EWR
LHR
Okay 5.3

The window seat

Bathroom a mess

EWR
LHR
Excellent 8.6

- Good time of day to fly (left midnight, arrived in London around noon) - the flight coincided with normal sleep time, so I arrived with very little jetlag. The aircraft (Boeing 787 Dreamliner) was well equipped, had ample luggage space and effective mood lighting. - Flight left on time and arrived early.

The aircraft could have been cleaned better.

EWR
LHR
Okay 5.3

The USB ports

The USB port was broken and didn't work. The Crew member had no patience and was rude and loud.

Fri, 19 Jan
JFK
LHR
7h 00m
Sat, 20 Jan
LHR
JFK
32h 20m
C$ 586
Trip: 2 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 48 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
JFK
LHR
Excellent 10.0

Good

Breakfast

JFK
LHR
Good 6.0

Entertainment choices were good.

The flight attendants were noisy, walking back and forth, so it was hard to rest, more like stomping. Was not pleased with flight attendant who served me, was kinda cocky and not friendly, which spoiled the customer service experience. Not enough leg room, cramped. Wish they had decaf tea. Other than that we arrived safely, so I'm very appreciative.

JFK
LHR
Excellent 8.0

It was a comfortable, professionally (British Airways) managed flight at a good price.

JFK
LHR
Good 6.0

Did not have the special meal i requested

JFK
LHR
Okay 5.0

I have a BA - Gold card- BA lounge was good.

Comfort- Plans are Old, Entertainments is Worst. BAD BAD BAD.

Sun, 14 Jan
JFK
LHR
10h 30m
Wed, 24 Jan
LHR
JFK
10h 50m
C$ 544
Trip: 11 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6407 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

ORD
KEF
Good 6.0

Overall great airline

Handled my layover transition extreme Lu poorly. We’re very rigid and I didn’t get into Zurich until the late evening. Missed a very important meeting...

KEF
MCO
Good 6.3

Wheelchair sbailanlr

No good food n not free

KEF
ORD
Mediocre 2.0

same as above

same as above

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

Wed, 25 Apr
EWR
LHR
5h 50m
Mon, 21 May
LHR
EWR
7h 30m
C$ 574
Trip: 27 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 38 reviews
Boarding
6.7
Comfort
6.5
Crew
6.9
Entertainment
5.9
Food
6.5
EWR
LHR
Good 7.3

Plane staff were very nice. Food & red wine were both very comfy. Loved that they supplied pillows & a nice blanket! The top halves of the seats were very comfy – the same cannot be said for the bottom.

Was upsetting that the entertainment consoles did not work for virtually all of the flight, and even when they were the content that I wanted to watch 'could not be loaded' for some reason.

EWR
LHR
Okay 5.6

- The crew was pretty good. Helpful overall

- The boarding was handled very badly. Couldn't believe my eyes to see something as simple as boarding looking like a complicated job! - AI crew is pretty rude when it comes to helping with overhead cabins: The cabins are high and it really is very difficult for most individuals to manage it single-handedly. For crew to say this is to any passenger,"You opened it. Now close it" without a 'please can you close it' just sounds atrocious and mean

EWR
LHR
Excellent 10.0

Flt was on time. It was enjoyable..

Lost my sleep !!!

EWR
LHR
Okay 5.3

The window seat

Bathroom a mess

EWR
LHR
Okay 5.3

seats are good.

No baggage handling protocol. Had to wait over 1 hour for luggage.

Mon, 29 Jan
JFK
LHR
10h 30m
Sat, 3 Feb
LHR
JFK
10h 50m
C$ 544
Trip: 6 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6407 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

AMS
KEF
Mediocre 2.0

I didn't like anything...not enough connecting time , the flights are consistently late making for 20 minute connections with passport control...with my 91 yr old mother running the airport...i will NEVER take this carrier again!!!

nothing..plus you have to pay for everything food etc..

ORD
KEF
Good 6.0

Overall great airline

Handled my layover transition extreme Lu poorly. We’re very rigid and I didn’t get into Zurich until the late evening. Missed a very important meeting...

KEF
MCO
Good 6.3

Wheelchair sbailanlr

No good food n not free

Mon, 15 Jan
EWR
LHR
6h 50m
Wed, 7 Mar
LHR
EWR
8h 20m
C$ 590
Trip: 52 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 38 reviews
Boarding
6.7
Comfort
6.5
Crew
6.9
Entertainment
5.9
Food
6.5
EWR
LHR
Mediocre 3.0

Steward repeatedly woke me up on a red eye flight to offer me water when I was clearly sleeping and had a blanket over my head-- didn't seem to understand when I explained I'd "just like to sleep and didn't need anything, thank you." screens and headphone jack broken. Very difficult to understand folks on the hotline when I called to see if I could change my flight due to illness. Nice people, certainly-- super kind-- just really not up to snuff for a long haul.

EWR
LHR
Excellent 9.3

Great service, friendly staff, lovely flight.

One note - I selected a vegan meal and was told by the flight attendants that the meal served to me was vegan, however it unfortunately contained butter, milk, and other dairy products. The flight attendant apologized and was very friendly, but it would be great to double check vegan meals ahead of time.

EWR
LHR
Excellent 8.6

- Good time of day to fly (left midnight, arrived in London around noon) - the flight coincided with normal sleep time, so I arrived with very little jetlag. The aircraft (Boeing 787 Dreamliner) was well equipped, had ample luggage space and effective mood lighting. - Flight left on time and arrived early.

The aircraft could have been cleaned better.

EWR
LHR
Okay 4.0

The entertainment was pretty good. Megar selection, but good quaility. The flight was on time. The leg room was pretty good and the seats reclined back far.

-food was poor: too spicy, stale bread. Breakfast was also stale. -the flight attendant ignored my call button request, even cancelled it twice before coming over. Then rolled his eyes at my request for a pillow. -They fumigated the cabin. I'm not kidding. They popped these aerosol canisters and walked around the cabin. I have no idea why. The flight was from NYC to London Heathrow. This was unpleasant to say the least. -since it's a cheap airline, the clientele was as to be expected. Some guy jumped in the lavatory in front of me after I waited 20 mins. The boarding process was like the line for the lifeboats on the titanic. -they played some traditional Indian music during landing. I understand it's AirIndia, but if I wanted music playing I'd have put it on myself. It seemed intrusive and strange. -they "misplaced" our luggage. It didn't come out of the carousel. Bags claim said it's "somewhere in the airport". Myself and about 30 people waited 40 mins for them to find our bags. At least they didn't go with the connecting flight to India? -we deplaned on the tarmac and took buses to the terminal. Once there, AirIndia staff asked us to produce our bording passes again. One women said she threw hers away, since we were already off the plane. They yelled at her saying it made "it" easier for them to process. I have no idea why they needed to see them once we were at our destination.

EWR
LHR
Excellent 10.0

Flt was on time. It was enjoyable..

Lost my sleep !!!

Sat, 10 Feb
EWR
LHR
10h 25m
Thu, 15 Feb
LHR
EWR
26h 30m
C$ 544
Trip: 6 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6407 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
AMS
KEF
Mediocre 2.0

I didn't like anything...not enough connecting time , the flights are consistently late making for 20 minute connections with passport control...with my 91 yr old mother running the airport...i will NEVER take this carrier again!!!

nothing..plus you have to pay for everything food etc..

IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

MSP
KEF
Excellent 10.0

Crew was very professional

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

KEF
MCO
Good 6.3

Wheelchair sbailanlr

No good food n not free

Wed, 17 Jan
EWR
LHR
6h 50m
Mon, 29 Jan
LHR
EWR
8h 20m
C$ 590
Trip: 13 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 38 reviews
Boarding
6.7
Comfort
6.5
Crew
6.9
Entertainment
5.9
Food
6.5
EWR
LHR
Mediocre 3.0

Steward repeatedly woke me up on a red eye flight to offer me water when I was clearly sleeping and had a blanket over my head-- didn't seem to understand when I explained I'd "just like to sleep and didn't need anything, thank you." screens and headphone jack broken. Very difficult to understand folks on the hotline when I called to see if I could change my flight due to illness. Nice people, certainly-- super kind-- just really not up to snuff for a long haul.

EWR
LHR
Okay 4.0

The entertainment was pretty good. Megar selection, but good quaility. The flight was on time. The leg room was pretty good and the seats reclined back far.

-food was poor: too spicy, stale bread. Breakfast was also stale. -the flight attendant ignored my call button request, even cancelled it twice before coming over. Then rolled his eyes at my request for a pillow. -They fumigated the cabin. I'm not kidding. They popped these aerosol canisters and walked around the cabin. I have no idea why. The flight was from NYC to London Heathrow. This was unpleasant to say the least. -since it's a cheap airline, the clientele was as to be expected. Some guy jumped in the lavatory in front of me after I waited 20 mins. The boarding process was like the line for the lifeboats on the titanic. -they played some traditional Indian music during landing. I understand it's AirIndia, but if I wanted music playing I'd have put it on myself. It seemed intrusive and strange. -they "misplaced" our luggage. It didn't come out of the carousel. Bags claim said it's "somewhere in the airport". Myself and about 30 people waited 40 mins for them to find our bags. At least they didn't go with the connecting flight to India? -we deplaned on the tarmac and took buses to the terminal. Once there, AirIndia staff asked us to produce our bording passes again. One women said she threw hers away, since we were already off the plane. They yelled at her saying it made "it" easier for them to process. I have no idea why they needed to see them once we were at our destination.

EWR
LHR
Excellent 9.3

Beautiful new airplane with super friendly crew. I was catered to constantly. This with the fast pass to get through customs in under 5 min was wonderful. Highly highly reccomend.

Selection of movies for English speaking customers very limited compared to rivals.

EWR
LHR
Excellent 10.0

Flt was on time. It was enjoyable..

Lost my sleep !!!

EWR
LHR
Excellent 9.3

Great service, friendly staff, lovely flight.

One note - I selected a vegan meal and was told by the flight attendants that the meal served to me was vegan, however it unfortunately contained butter, milk, and other dairy products. The flight attendant apologized and was very friendly, but it would be great to double check vegan meals ahead of time.

Fri, 2 Mar
JFK
LHR
10h 30m
Thu, 8 Mar
LHR
JFK
10h 50m
C$ 544
Trip: 7 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6407 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

ORD
KEF
Good 6.0

Overall great airline

Handled my layover transition extreme Lu poorly. We’re very rigid and I didn’t get into Zurich until the late evening. Missed a very important meeting...

KEF
ORD
Mediocre 2.0

same as above

same as above

MSP
KEF
Excellent 10.0

Crew was very professional

Mon, 29 Jan
EWR
LHR
6h 50m
Wed, 7 Feb
LHR
EWR
8h 20m
C$ 590
Trip: 10 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 38 reviews
Boarding
6.7
Comfort
6.5
Crew
6.9
Entertainment
5.9
Food
6.5
EWR
LHR
Excellent 9.3

Great service, friendly staff, lovely flight.

One note - I selected a vegan meal and was told by the flight attendants that the meal served to me was vegan, however it unfortunately contained butter, milk, and other dairy products. The flight attendant apologized and was very friendly, but it would be great to double check vegan meals ahead of time.

EWR
LHR
Okay 5.3

seats are good.

No baggage handling protocol. Had to wait over 1 hour for luggage.

EWR
LHR
Okay 5.0

The price and AI staff attitude/demeanor were both very good.

The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline.

EWR
LHR
Mediocre 3.0

Steward repeatedly woke me up on a red eye flight to offer me water when I was clearly sleeping and had a blanket over my head-- didn't seem to understand when I explained I'd "just like to sleep and didn't need anything, thank you." screens and headphone jack broken. Very difficult to understand folks on the hotline when I called to see if I could change my flight due to illness. Nice people, certainly-- super kind-- just really not up to snuff for a long haul.

EWR
LHR
Excellent 8.6

- Good time of day to fly (left midnight, arrived in London around noon) - the flight coincided with normal sleep time, so I arrived with very little jetlag. The aircraft (Boeing 787 Dreamliner) was well equipped, had ample luggage space and effective mood lighting. - Flight left on time and arrived early.

The aircraft could have been cleaned better.

Mon, 22 Jan
EWR
LHR
10h 25m
Sun, 28 Jan
LHR
EWR
26h 30m
C$ 545
Trip: 7 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6407 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
MSP
KEF
Excellent 10.0

Crew was very professional

KEF
ORD
Mediocre 2.0

same as above

same as above

EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

AMS
KEF
Mediocre 2.0

I didn't like anything...not enough connecting time , the flights are consistently late making for 20 minute connections with passport control...with my 91 yr old mother running the airport...i will NEVER take this carrier again!!!

nothing..plus you have to pay for everything food etc..

KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

Mon, 12 Feb
EWR
LHR
6h 50m
Wed, 28 Feb
LHR
EWR
8h 20m
C$ 590
Trip: 17 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 38 reviews
Boarding
6.7
Comfort
6.5
Crew
6.9
Entertainment
5.9
Food
6.5
EWR
LHR
Excellent 8.6

- Good time of day to fly (left midnight, arrived in London around noon) - the flight coincided with normal sleep time, so I arrived with very little jetlag. The aircraft (Boeing 787 Dreamliner) was well equipped, had ample luggage space and effective mood lighting. - Flight left on time and arrived early.

The aircraft could have been cleaned better.

EWR
LHR
Okay 5.6

- The crew was pretty good. Helpful overall

- The boarding was handled very badly. Couldn't believe my eyes to see something as simple as boarding looking like a complicated job! - AI crew is pretty rude when it comes to helping with overhead cabins: The cabins are high and it really is very difficult for most individuals to manage it single-handedly. For crew to say this is to any passenger,"You opened it. Now close it" without a 'please can you close it' just sounds atrocious and mean

EWR
LHR
Good 7.3

Plane staff were very nice. Food & red wine were both very comfy. Loved that they supplied pillows & a nice blanket! The top halves of the seats were very comfy – the same cannot be said for the bottom.

Was upsetting that the entertainment consoles did not work for virtually all of the flight, and even when they were the content that I wanted to watch 'could not be loaded' for some reason.

EWR
LHR
Excellent 10.0

Flt was on time. It was enjoyable..

Lost my sleep !!!

EWR
LHR
Okay 4.0

The entertainment was pretty good. Megar selection, but good quaility. The flight was on time. The leg room was pretty good and the seats reclined back far.

-food was poor: too spicy, stale bread. Breakfast was also stale. -the flight attendant ignored my call button request, even cancelled it twice before coming over. Then rolled his eyes at my request for a pillow. -They fumigated the cabin. I'm not kidding. They popped these aerosol canisters and walked around the cabin. I have no idea why. The flight was from NYC to London Heathrow. This was unpleasant to say the least. -since it's a cheap airline, the clientele was as to be expected. Some guy jumped in the lavatory in front of me after I waited 20 mins. The boarding process was like the line for the lifeboats on the titanic. -they played some traditional Indian music during landing. I understand it's AirIndia, but if I wanted music playing I'd have put it on myself. It seemed intrusive and strange. -they "misplaced" our luggage. It didn't come out of the carousel. Bags claim said it's "somewhere in the airport". Myself and about 30 people waited 40 mins for them to find our bags. At least they didn't go with the connecting flight to India? -we deplaned on the tarmac and took buses to the terminal. Once there, AirIndia staff asked us to produce our bording passes again. One women said she threw hers away, since we were already off the plane. They yelled at her saying it made "it" easier for them to process. I have no idea why they needed to see them once we were at our destination.

Thu, 1 Mar
JFK
LHR
10h 30m
Thu, 15 Mar
LHR
JFK
10h 50m
C$ 545
Trip: 14 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6407 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
ZRH
Mediocre 2.0

Didn’t exist

IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

KEF
MCO
Good 6.3

Wheelchair sbailanlr

No good food n not free

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

Mon, 5 Mar
EWR
LHR
6h 50m
Mon, 19 Mar
LHR
EWR
8h 20m
C$ 590
Trip: 14 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 38 reviews
Boarding
6.7
Comfort
6.5
Crew
6.9
Entertainment
5.9
Food
6.5
EWR
LHR
Okay 5.6

- The crew was pretty good. Helpful overall

- The boarding was handled very badly. Couldn't believe my eyes to see something as simple as boarding looking like a complicated job! - AI crew is pretty rude when it comes to helping with overhead cabins: The cabins are high and it really is very difficult for most individuals to manage it single-handedly. For crew to say this is to any passenger,"You opened it. Now close it" without a 'please can you close it' just sounds atrocious and mean

EWR
LHR
Mediocre 3.0

Steward repeatedly woke me up on a red eye flight to offer me water when I was clearly sleeping and had a blanket over my head-- didn't seem to understand when I explained I'd "just like to sleep and didn't need anything, thank you." screens and headphone jack broken. Very difficult to understand folks on the hotline when I called to see if I could change my flight due to illness. Nice people, certainly-- super kind-- just really not up to snuff for a long haul.

EWR
LHR
Okay 5.0

The price and AI staff attitude/demeanor were both very good.

The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline.

EWR
LHR
Okay 5.3

The USB ports

The USB port was broken and didn't work. The Crew member had no patience and was rude and loud.

EWR
LHR
Excellent 8.6

- Good time of day to fly (left midnight, arrived in London around noon) - the flight coincided with normal sleep time, so I arrived with very little jetlag. The aircraft (Boeing 787 Dreamliner) was well equipped, had ample luggage space and effective mood lighting. - Flight left on time and arrived early.

The aircraft could have been cleaned better.

Sun, 14 Jan
JFK
LHR
10h 30m
Fri, 2 Feb
LHR
JFK
10h 50m
C$ 546
Trip: 20 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6407 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

KEF
ZRH
Mediocre 2.0

Didn’t exist

MSP
KEF
Excellent 10.0

Crew was very professional

IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

Wed, 7 Mar
EWR
LHR
6h 50m
Mon, 12 Mar
LHR
EWR
8h 20m
C$ 590
Trip: 5 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 38 reviews
Boarding
6.7
Comfort
6.5
Crew
6.9
Entertainment
5.9
Food
6.5
EWR
LHR
Good 7.3

Plane staff were very nice. Food & red wine were both very comfy. Loved that they supplied pillows & a nice blanket! The top halves of the seats were very comfy – the same cannot be said for the bottom.

Was upsetting that the entertainment consoles did not work for virtually all of the flight, and even when they were the content that I wanted to watch 'could not be loaded' for some reason.

EWR
LHR
Okay 5.6

- The crew was pretty good. Helpful overall

- The boarding was handled very badly. Couldn't believe my eyes to see something as simple as boarding looking like a complicated job! - AI crew is pretty rude when it comes to helping with overhead cabins: The cabins are high and it really is very difficult for most individuals to manage it single-handedly. For crew to say this is to any passenger,"You opened it. Now close it" without a 'please can you close it' just sounds atrocious and mean

EWR
LHR
Excellent 10.0

Flt was on time. It was enjoyable..

Lost my sleep !!!

EWR
LHR
Okay 4.0

The entertainment was pretty good. Megar selection, but good quaility. The flight was on time. The leg room was pretty good and the seats reclined back far.

-food was poor: too spicy, stale bread. Breakfast was also stale. -the flight attendant ignored my call button request, even cancelled it twice before coming over. Then rolled his eyes at my request for a pillow. -They fumigated the cabin. I'm not kidding. They popped these aerosol canisters and walked around the cabin. I have no idea why. The flight was from NYC to London Heathrow. This was unpleasant to say the least. -since it's a cheap airline, the clientele was as to be expected. Some guy jumped in the lavatory in front of me after I waited 20 mins. The boarding process was like the line for the lifeboats on the titanic. -they played some traditional Indian music during landing. I understand it's AirIndia, but if I wanted music playing I'd have put it on myself. It seemed intrusive and strange. -they "misplaced" our luggage. It didn't come out of the carousel. Bags claim said it's "somewhere in the airport". Myself and about 30 people waited 40 mins for them to find our bags. At least they didn't go with the connecting flight to India? -we deplaned on the tarmac and took buses to the terminal. Once there, AirIndia staff asked us to produce our bording passes again. One women said she threw hers away, since we were already off the plane. They yelled at her saying it made "it" easier for them to process. I have no idea why they needed to see them once we were at our destination.

EWR
LHR
Okay 5.3

The window seat

Bathroom a mess

Mon, 15 Jan
JFK
LHR
10h 30m
Wed, 31 Jan
LHR
JFK
10h 50m
C$ 546
Trip: 17 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6407 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

AMS
KEF
Mediocre 2.0

I didn't like anything...not enough connecting time , the flights are consistently late making for 20 minute connections with passport control...with my 91 yr old mother running the airport...i will NEVER take this carrier again!!!

nothing..plus you have to pay for everything food etc..

KEF
ORD
Mediocre 2.0

same as above

same as above

KEF
ZRH
Mediocre 2.0

Didn’t exist

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

Wed, 14 Mar
EWR
LHR
6h 50m
Mon, 26 Mar
LHR
EWR
7h 30m
C$ 590
Trip: 13 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 38 reviews
Boarding
6.7
Comfort
6.5
Crew
6.9
Entertainment
5.9
Food
6.5
EWR
LHR
Okay 5.6

- The crew was pretty good. Helpful overall

- The boarding was handled very badly. Couldn't believe my eyes to see something as simple as boarding looking like a complicated job! - AI crew is pretty rude when it comes to helping with overhead cabins: The cabins are high and it really is very difficult for most individuals to manage it single-handedly. For crew to say this is to any passenger,"You opened it. Now close it" without a 'please can you close it' just sounds atrocious and mean

EWR
LHR
Okay 5.3

The USB ports

The USB port was broken and didn't work. The Crew member had no patience and was rude and loud.

EWR
LHR
Okay 4.0

The entertainment was pretty good. Megar selection, but good quaility. The flight was on time. The leg room was pretty good and the seats reclined back far.

-food was poor: too spicy, stale bread. Breakfast was also stale. -the flight attendant ignored my call button request, even cancelled it twice before coming over. Then rolled his eyes at my request for a pillow. -They fumigated the cabin. I'm not kidding. They popped these aerosol canisters and walked around the cabin. I have no idea why. The flight was from NYC to London Heathrow. This was unpleasant to say the least. -since it's a cheap airline, the clientele was as to be expected. Some guy jumped in the lavatory in front of me after I waited 20 mins. The boarding process was like the line for the lifeboats on the titanic. -they played some traditional Indian music during landing. I understand it's AirIndia, but if I wanted music playing I'd have put it on myself. It seemed intrusive and strange. -they "misplaced" our luggage. It didn't come out of the carousel. Bags claim said it's "somewhere in the airport". Myself and about 30 people waited 40 mins for them to find our bags. At least they didn't go with the connecting flight to India? -we deplaned on the tarmac and took buses to the terminal. Once there, AirIndia staff asked us to produce our bording passes again. One women said she threw hers away, since we were already off the plane. They yelled at her saying it made "it" easier for them to process. I have no idea why they needed to see them once we were at our destination.

EWR
LHR
Okay 5.3

seats are good.

No baggage handling protocol. Had to wait over 1 hour for luggage.

EWR
LHR
Excellent 8.6

- Good time of day to fly (left midnight, arrived in London around noon) - the flight coincided with normal sleep time, so I arrived with very little jetlag. The aircraft (Boeing 787 Dreamliner) was well equipped, had ample luggage space and effective mood lighting. - Flight left on time and arrived early.

The aircraft could have been cleaned better.

Tue, 16 Jan
JFK
LHR
18h 50m
Wed, 31 Jan
LHR
JFK
10h 50m
C$ 546
Trip: 16 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6407 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
ORD
KEF
Good 6.0

Overall great airline

Handled my layover transition extreme Lu poorly. We’re very rigid and I didn’t get into Zurich until the late evening. Missed a very important meeting...

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

MSP
KEF
Excellent 10.0

Crew was very professional

KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

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