Crew were pleasant. Food preparation could have been better
My whole experience sucked and your customer service is terrible. Also, people can’t get hold of them on the phone.
Document check to verify our negative covid test was efficient. The supervisor at the Frankfurt gate to depart to SFO was not helpful when I asked with group I was boarding with. Dismissive and said it was on my pass. If it was on my pass I wouldn’t have needed to ask. Everything else about the flight was good- on time departure and good crew given circumstances with covid, masking etc.
Pros: "Plane was empty so got a whole row to myself!"
Cons: "One flight attendant in our area was not friendly and quite abrupt. Food wasn't good but desserts were great. American movies were a bit old."
Cons: "Food, entertainment program, pillows and blankets would have been nice,"
Pros: "Crew was very pleasant and kind"
Cons: "Seats are small and not much legroom, like on all flights. I hadn’t found a way to pay for a checked bag online, so that process was a little awkward - had to leave my passport and boarding passes at the check in counter, walk to the ticketing counter, wait in line to pay, then walk back to the check in counter. But the staff was very friendly and kind."
Pros: "Hydration station during the long flight. Leg room adequate."
Cons: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Cons: "They run out of chicken and only had pasta dinner left. I don't like pasta ."
Pros: "Flight from LAX to FRA"
Cons: "Not canceled flights !"
Pros: "Literally one of the worst check in experiences I have ever had traveling"
Cons: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Pros: "Seating, food, and crew were very good."
Cons: "No flight entertainment on Erbil flight."
Pros: "Service was great too"
Cons: "Squished in seat"
Pros: "On time with good service."
Cons: "Food - barely edible as usual. Economy seats seem to be getting tighter and with little leg room."
Pros: "Flight Delayed from EWR. But the connecting flight to mumbai was not allowed to boarded. Since the gate closed even though the flight was still there. On top of it, the flight that was provided as an alternative was again with a stopover, so now, we had two stop over and extra 14 hours of layover time. Did not offer hotel stay or transit visa. was stuck in airport. Very much disappointed with Lufthansa. Will never take this flight nor will allow my friends and family to take one ever again."
Pros: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Cons: "This has been the worst customer service experience of my life. Never flying Lufthansa again."
Pros: "Krakow Airport personnel ensures that passengers get tru security check out fast for the planes departing earlier. Very nice approach!"
Cons: "No issues."
Cons: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well, however both were approved for the cabine. For this reason I had to buy padlocks. The problem was, that even if we were asked for favor we had to wait for baggage drop off at boarding for one hour."
Cons: "We never got on that flight!"
Cons: "there was delay of 2 hours and i missed my plain to next destination"
Pros: "food was great. Flight staff was attentive, Flight was on time, and plane was clean. Awesome experience."
Cons: "No reason for the cancellation was given. I arrived in Cairo a day late for a 10 day tour I had already paid for which caused major problems for me. I will never fly Lufthansa again."
Pros: "See above. The same applies."
Cons: "See above. The same applies."
Pros: "On time Boarding was convenient"
Cons: "Food Seats"
Pros: "everything was good other than the entertainment package"
Cons: "not verymany movies to select"
Pros: "Great service. everything was on time, or early. overall pleasant experience."
Pros: "Flight attendants were helpful without waking up passengers wjo wanted to sleep."
Pros: "The flight attendants were very nice and the service was excellent"
Pros: "Early flight, from getting on the plane to out at bag check it took less than an hour! Flight was not full so middle seats were also free."
Cons: "Nothing, great flight!"
Pros: "It was clean and it was on time."
Pros: "Staff were polite Comfort ok Food was basic No entertainment."
Cons: "We called customer service to change our seats to an aisle seat on both of our flights due to a knee injury and the representative changed them for us after trying to make excuses that she couldn't. When we boarded we found out she gave us BOTH middle seats in the middle of the plane on both flights, she lied to us about them."
Pros: "Good overall experience"
Cons: "Food was disappointing...especially 'pizza' at the end. Crew was very helpful to family with baby."
Pros: "I loved the TVs, food, and the service. The TV's had so much to watch, and made the time pass so much faster. The service was amazing! They came by so often to give us whatever we needed! Great experience!"
Pros: "The staff was so accommodating and friendly! Great trip!"
Pros: "food was great"
Cons: "gate changed and we gad to take the bus to the plane which lead to sn delay and almost the plane couldn't leave before the airport closed. however, we eventually made it ..."
Cons: "Leg room on the 747 was ok. The service was average considering i had to keep asking the staff to atore my son's insuline medication in a cool place, they said they cannot at 1st but eventually they did. The entertainment system had to be rebooted 3 times during the flight which takes 15 to 20 minutes. So it took 3 hrs to finish the movie. The connection flight was a bit redicilous, 1 hr to walk to the other terminal in frankfurt, the 1 hr flight delay , the boarding was like a zoo, no initiative to take control and organize the boarding, the elderly and the children and crammed withe other passengers.."
Pros: "Food, entertainment, crew are warm welcoming as well."
Cons: "Lufthansa Ground staff was not equipped to handle flight cancellation! It took them 4.5 hrs after scheduled flight departure time between which they told us flight was cancelled and provided Hotel Accommodations. Very sad customer handling and service. Subsequent booking was a mess too!"
Pros: "I like the services"
Pros: "Friendly crew"
Cons: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."
Pros: "Just. O k regarding. foof"
Pros: "Everything was exceptional. The crew provided excellent service, the aircraft was modern. Boarding was painless. Food was the good, all things considered."
Pros: "Food was pretty darn good, and the crew was very generous with drinks."
Cons: "There was some metal box by my left foot that restricted my leg room even more than usual. But I'm not sure if there was anything that could have been done about that."
Pros: "Short flight so it was good"
Cons: "Everything was good"
Pros: "Good customer service"
Cons: "The airline lost my luggage"
Pros: "A new plane, the service was good."
Pros: "Nice, comfortable , spacious seats in premium economy. Nice attendants."
Cons: "temperature in the Premium Economy sections was freezing. Me and the person next to me wore 3 blankets each and were still shivering from the cold. The windows had ice on them (on the outside of course). Several people got up and wore their jackets and sweaters in addition to the blankets. In the Economy section the temperature was just fine (my husband sat there) and we had to alternate seats so that I don't freeze. He paid extra for me to have a more comfortable arrangement, but it ended up being way too cold. That did not happen on the way to Europe..."
Pros: "Free entertainment to compensate for the delays."
Cons: "Mechanical issues grounded the plane, had to wait 3 hours for new plane."
Cons: "Day before the flight, Me and my husband did the online checkin as soon we got the email to ensure that our seats are together. At Milan airport, we verified our seat numbers again with the staff to make sure that my seat( which was assigned by Lufhtansa itself) is still the same and is Window seat. She checked and confirmed at the airport that my seat is window seat and there won't be any changes. At Frankfurt airport, while we were ready to board the flight, we were told that the system had assigned my seat to someone else even though i had the seat number printed in my ticket and verified it the same morning at Milan airport too. The Lufthansa staff member M.Hoy ( M.Ahoy) was not at all helpful to resolve the issue. After requesting him to give me another window seat or resolve this system issue, he behaved in a very disrespectful way. Even though it was airlines mistake in reshuffling my seat at the very last moment of boarding the light, he was not at all helpful and spoke to us in a very rude way. I am a regular flyer with Lufthansa/United flights and this was a very horrible experience. I am very disappointed."
Le repas est casiment vide
Nice,o time,and great foods and services.
Cons: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Pros: "The crew was great"
Cons: "1-2 +cms leg space"
Cons: "Advertised October Pink products but did not have them for breast cancer support"
Cons: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Pros: "It was very comfortable and pleasant."
Cons: "Could be a little better the service, the dinner was late"
Cons: "There was no entertainment available."
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Pros: "The cue lines per zone are a brilliant idea!"
Cons: "An explanation to passengers as to why there was a backup between the gate and the plane."
Pros: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Pros: "The transfer times were excellent"
Cons: "Boarding at CDG was awfully slow"
Pros: "Food was ok."
Cons: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Cons: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Pros: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Cons: "Le capitain et l’aterrisage"
Pros: "Food, service, comfort"
Pros: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Pros: "nice drink selection on board flights"
Cons: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Pros: "Plane was comfortable and new."
Cons: "Nothing really."
Cons: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Pros: "It was ok fligh"
Cons: "Food was not so good"
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Pros: "On time after latish start"
Cons: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Pros: "Friendly staff"
Cons: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Pros: "it was cancelled so they got me on the next flight on Turkish"
Pros: "All of the crew were friendly and the flight was on time."
Cons: "No problems"
Pros: "No issues, quick trip, friendly staff, comfortable ride..."
Pros: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Pros: "Boarding was very efficient"
Cons: "Losing my luggage after checking it at the gate when volunteers were needed."
Cons: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pros: "Amazing service, seat and FOOD"
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Pros: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Cons: "There is nothing I did not like."
Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Pros: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Pros: "The fast boarding."
Cons: "The long wait without the air conditioning until our slot in the takeoff list became available."
Pros: "The food, the facilities, the seat, everything."
Pros: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Cons: "Airplane food is airplane food I guess."
Pros: "Friendly crew, clear information about the delay"
Cons: "Chaotic boarding process at CDG and my seat was broken"
1st flight was late by 19 mins. Due to immigration and customs we missed by 5 mins and 2 even 2 flight was delayed my 20 mins still they did not took us. We had to Wait at airport for 4 hours. Really bad experience.
Pros: "There was enough leg room and boarding was done reasonably quickly."
Cons: "The flight was delayed by 15 minutes without explanation."
Pros: "Crew was great"
Cons: "We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved"
Pros: "The crew was spot on with there interacting with us passengers and very good doing there job"
Cons: "Food and drinks lol"
Cons: "The flight itself was great but it was very late in starting due to technical problems with the aircraft."
Pros: "Nice crew"
Cons: "24 hour delay due to mechanical issues"
Pros: "Passengers were kept well-informed by staff on flight status. Boarding process was efficient. Gate agents and crew were professional and friendly. Appreciated the in-flight entertainment."
Cons: "Seating was cramped and claustrophobic. I'm only 5 feet tall and my legs were stiff after a 90 minute flight. "Snacks" were kind of pathetic - tiny bag of pretzels. The worst part was the crowded gate area at Boston. It made me feel like a cattle holding pen. Since we're told to get there two hours early, it would be nice to have more than a tiny little snack bar with overpriced pre-made sandwiches and salads that have been sitting out for who knows how long. Crappy lukewarm coffee. Starbucks is right outside security, but of course we can't bring liquids through."
Cons: "4 hours delay to YYZ from MSP, 2 hours delayed to MSP from YYZ."
Pros: "We got in on time and that matters most on an evening flight."
Cons: "The plane was freezing"
Pros: "No entertainment Little to no food or drinks Some crew were rude"
Cons: "For the trip to finish"
Pros: "Was on time both take off and reached"
Cons: "They served frozen food."
Pros: "On board entertainment"
Cons: "No real food for purchase"
Cons: "I thought I was getting a good deal compared to other airlines but was shocked later to learn I had to pay extra to reserve a seat. When this was added it actually cost more. No entertainment for an 8 hour international flight! Really? Only one checked bag for an international flight. I’ve experienced much better on other airlines."
Pros: "it got me to my destination."
Cons: "cramped for a tall person (6'3") such as myself. food was poor and portion small, bring your own. had to pay for beer and wine on transpacific flight."
Pros: "nothing special."
Cons: "nothing horrible."
Pros: "Une catastrophe à tous les niveaux"
Pros: "Friendly staff"
Cons: "Old plane, no in flight entertainment"
Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Cons: "There was some confusion during boarding."
Pros: "Major kudos to the flight attendants on our flight! They really helped is by provinding plant based food despite not pre-ordering it. GreAt job!"
Cons: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Cons: "Screaming kids right behind me for 3 1/2 of the 4 hour flight"
Pros: "I made the connection. I got to London on time,so did my luggage! The people with Air Canada are GREAT."
Cons: "I flew Air Canada the whole way. I checked in HOURS ahead of time. The first leg was delayed, but I made the second connection only to find that we had been "off loaded" which meant that even though we were on all the correct flights, we couldn't sit together anymore. We were put on the flight and all worked out, but I was not pleased!"
Pros: "The in-flight staff were friendly."
Cons: "We avoid Air Canada and after this flight that will continue. First, they wanted $400 for the return trip to guarantee that my wife and I sit together. To guarantee that we sit together and that it would be safe for her 28in femurs it would be $800. Then the Orlando leg of our trip was delayed by two hours, guaranteeing that we would miss our connecting flight. They would not make arrangements prior to departure, nor would they respond to any enquiries from any of the passengers about their connecting flight arrangements. On arrival in Toronto, as we pulled up to the gate, they announced that they had found alternate connections for all but 4 passengers that we would get more information outside. There was nobody at the gate. There was noone at customs. We did not know if we had a connecting flight, or if we had to pick-up our luggage. Nobody from Air Canada gave us any information. We asked security at baggage if we should go on to connecting flights or wait for luggage and were only informed that once we leave the baggage area we couldn't return. When we got to the terminal entrance for connecting flights, we were told (by security) that we could not enter without a new boarding pass. THEY directed us to the line for Air Canada (no indication if we were in the right line, but other people in the line were in the same situation. We finally got to the counter and were informed that we were on the last flight of the night and given boarding passes. Thank heavens that my credit card has priority pass membership. Delays happen. The way Air Canada handles it turned a minor annoyance into a maximum-stress situation. We already avoid Air Canada because they took away almost 50,000 travel miles for not flying for one year. We will work even harder to avoid them in the future."
Pros: "Patient staff while I made my decision whether to board Flight or skip it"
Cons: "Flight delayed and re routed to a different airport"
Cons: "Customer Service was horrible"
Cons: "No legroom at all. Try to squeeze far too many passengers."
Pros: "The boarding in time, the crew very nice people."
Cons: "The fly Montreal-Vancouver was a bit long and not food. The fly Seoul -Vancouver was ok but 9 hours sitting a little uncomfortable . The seats are very tiny ."
Pros: "Lots of leg room and was able to board early"
Cons: "Food not good"
Pros: "The plane was clean & the crew was courteous"
Cons: "There was no decaf coffee or tea, very limited food to buy on board, & no free cookies, crackers or nibbles. Definitely a no frills flight!!"
Cons: "Customer service"
Cons: "Plane was 3 hours late. 10$ meal voucher was all I was given. Had to run to make my connection to europe. Causing lost luggage for 3 days."
Pros: "food and beverage service"
Cons: "Lack of organization at boarding; zones need to line up in specific areas and board sequentially. Boarding was chaos."
Cons: "Did not like the idea that we had to pay for use of Ipad to watch shows , especially since I didnt have my own."
Pros: "Clean aircraft."
Cons: "Seats being marked @ $ 16 and $42 upto 24 hours before flight"
Cons: "My trip was suppose to have two stops from Saint John to Louisville (one in Toronto and one in Chicago) but instead it ended up being a one stop flight from Saint John to Toronto to Cincinnati because I had to change my whole itinerary due to delays in air canada flights that caused me to miss my other connections. This made me to fly into an entirely different city and have my reception drive to get me for the only other option I was told by an air Canada representative was to take the delayed flight and miss my last connection and overnight Chicago (one of my original connections) and then fly to Louisville the next morning. This was not something I planned on doing and didn't have the time to do so had to find an alternative arrangement to get me close to where I needed to be. The first flight I was on from Saint John to Toronto was also delayed causing the flight to be late upon arrival at the Toronto airport. Not only that but then had to wait in line at the customs center for over an hour for only one customs officer was there to clear over 100+ passengers. Even if my other flights were on time I would have missed them due to the delays all around. Over all I was very displeased with how the day progressed, how I wasn't given much help from the air canada representatives at the airport other than them saying "there's nothing we can do" and for how the day continued to get worse with delays and problems all linked to air Canada."
Cons: "After waiting 30 minutes after our boarding time, I got an email on my phone saying the gate had changed. No one at the current gate knew anything about it and I went to ask but no one could be found. I asked a man sitting behind the gate, who happened to be the pilot, and he also knew nothing about it. Needless to say, the gate changed and absolutely nobody was told about it. 2 hours later, our flight finally took off, and I was thanked by the pilot for getting us to the right gate... At least he provided a little humor to the situation! Plane also wasn't cleaned, pretzels and trash all over the floor."
Cons: "Breakfast flight over 5 hours and they want you to pay for even a snack!"
Cons: "the drip drip long delay. could have stayed in the main terminal If the delay was announced immediately."
Pros: "Flight was only half full. It was a red eye from Halifax to London, so there were several rows with no one in it. That allowed me to move to a row that I could lay down in. Flight attendants were pleasant. Everything was included (ie, food, free checked bags, earphones for TV) Great value for money."
Cons: "I watched WTF on the in seat entertainment system but it was not formatted for that screen, it was too narrow and the sides were cut off so part of the action was not on screen. Pretty minor issue."
Pros: "The airline personnel in Montreal was accommodating when several of us missed our connecting flights, automatically providing a hotel room and food vouchers for each of us."
Cons: "We were delayed an hour because of a miscommunication with the refueling truck in Montreal before the flight came to Bradley. Then, we sat almost another hour on the tarmac at Bradley Airport because the flight plan was not approved. This caused me and several travelers (out of a small flight of approx. 20 people) to miss our connections in Montreal. Miscommunication seems to be normal for AirCanada, at least in Montreal (almost missed my connection on the way home, too). I will not fly again with this airline in the foreseeable future."
Pros: "Friendly crew members"
Cons: "There was more kids then adults in the plane. The food was terrible, surged too late for a flight to a muslin country with almost everyone fasting on board. Once it was served, left side of the plane was served first while kids on the right side claming their meals and not understanding why they are not getting any. The bathrooms were dirty. No screens on board. The seats bead some upholstery work."
Cons: "Canceled flight Toronto to vancouver BC missed our connecting flight, no option from airlines to provide accommodation or alter net transportation to final destination (Portland OR). Has to spend additional money and time traveling due to that. Supper inconveniences by it!"
Cons: "My sister is still stuck in Paris after she was rerouted there from Toronto to catch a Royal Air Maroc flight. The air canada office closed and the phone line people have failed to ensure that her ticket was paid for so she's been stuck for two days in Paris and traveling a total of three days!!"
Cons: "Difficult to understand the boarding announcer at the gate, although it may have been a function of poor audio equipment at the airport."
Cons: "Was a bit of a pain when I wanted to simply get off the plane in Geneva since it would be shorter, but then the plane was late, but that can't be helped"