The flight was quick, with no delays. The crew was nice and helpful!
Pros: "La tripulación muy amable!!"
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Cons: "Everything was good"
Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Pros: "The captain was very nice and kept letting us know how the flight was. The crew was very friendly and helpful."
Cons: "On the food"
Pros: "I never boarding this flight."
Cons: "Better communication skills."
Pros: "Security and checking in was quick and easy! Crew members were understanding and accommodating."
Pros: "New plane, friendly crew."
Cons: "Departure time"
Pros: "we could not get a seat until we arrived at the airport."
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "Food. Phone charging at seat, entertainment screen."
Pros: "Crew was friendly"
Cons: "Food was not good"
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Pros: "I got home alive."
Cons: "The crew was surly. The flight was delayed. We received little information about the delays."
Pros: "Crew was nice and the boarding process was smooth, wwe did depart late, but we arrived in plenty of time to make my connection."
Cons: "Leave on time"
Pros: "The entire crew was amazing they were professional friendly and accommodating"
Pros: "Courteous flight attendants"
Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Pros: "The crew was really nice."
Cons: "The boarding was really crowded and didnt seem organized."
Cons: "The flight attendants weee rude, and no bar service"
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "it was easy to navigate ."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Pros: "On time and helpful"
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Cons: "Wifi didn't work (network wouldn't show up)."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pros: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Cons: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
Pros: "On time. Funny pilot"
Cons: "Boarding was a mess"
Cons: "Almost everything"
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "Not too much this leg!"
Cons: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"
Pros: "We were stuck for an hour and a half on the tarmac"
Cons: "We were stuck for an hour and a half on the tarmac"
Excelente todo buenos equipos
Pros: "Always a friendly crew"
Cons: "A slight delay that they could have been quicker to alert us of"
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Pros: "Awesome Customer Service"
Pros: "We didn’t crash"
Cons: "Customer service . Better baggage service , hot food , non canceled flights"
Pros: "Flight time, availability on short notice"
Cons: "Delayed, no communication, delayed at boarding, sat at arrival with no gate."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "We stay stuck in PVR"
Cons: "Flight attendant was very rude on Flight AA3451 on April 25th"
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Pros: "I wanted to fly british airways because they have newer nicer more modern planes where even coach has electrical plugs. Seats are more comfortable. Imagine my surprise when my flight was changed to American Airlines on a plane that was so old the seats didn’t have inflight entertainment and they were way too small."
Cons: "Delayed more than once missed connecting flight and didn’t put me up in a hotel for the night"
Pros: "Everyone was courteous. Flight was on-time."
Pros: "Roomy leg room"
Cons: "Plane to start,delay loading,dlaying taking off.almost hour late arriving."
Pros: "TSA PRE√ went fast and easy."
Cons: "Seats are miserable to try to sleep on an overnighter."
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "On time."
Cons: "This flight is AA, not BA. No leg room, no entertainment. Welcome to 2018."
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "The comfort of the seat 8A on the flight 755"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Pros: "The dinner was decent"
Cons: "There was NO in-seat entertainment or place to charge mobile devices. Very uncomfortable seats. This plane was very old. 9.5 hr flight was pretty unpleasant."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Cons: "Why is coffee such an exorbitant request?"
Cons: "No screens in each seat."
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Pros: "No drama- always great flying from Long Beach"
Cons: "Really wish that there were power adaptors. Landed with a dead battery."
Pros: "Everything was on time!"
Cons: "Limited recliner Small seats"
Pros: "Friendly crew Smooth flight"
Cons: "Couldn't select seats"
Pros: "There were no seats available together so we were upgraded to the extra room seats so that we could all sit together. As a mother flying by herself with 2 children, one of whom is on the Austin spectrum this gesture of being able to keep us together meant so much to all 3 of us. Thank you"
Pros: "Quick boarding and taxi. On and off the flight seemlessly."
Pros: "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."
Pros: "Pleasant staff, clean passenger lounge and plane cabin"
Cons: "Wish standard seating allowed for more width, better way to avoid reclined seat in front"
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "Crew was friendly and hospitable."
Cons: "I didn't like how small the seat was on this flight. I'm used to flying JetBlue and getting extra comfort. Also, my television wasn't working properly. I would start a show and then it would play for a couple minutes then the screen would go out, but the sound still on. This happened with every show I tried. Overall I was disappointed in the new American plane even for just a short flight. I can't imagine flying that for a long distance."
Pros: "I fainted on my flight and everyone was really nice and helpful to make sure I was okay."
Pros: "The experience was fast and smooth."
Cons: "No entertainment on the way there."
Pros: "JoMarie was very helpful at LGB. And we eventually arrived at our destination."
Cons: "This was a horrible travel experience, the worst I have ever known. My uncle had died, so I had to search for the soonest and most economical flight in order to attend the funeral. Traveling with me was my aunt (his ex wife) and my cousin (his only daughter). Our initial flight was delayed 'due to mechanical issues' and they said we weren't going to make our connection in Phoenix. So they had to reroute the whole trip, which took about half an hour because all of the flights were full. So instead of flying from LGB - PHX - CLT - CAE and arriving Saturday night, we ended up departing from LAX (which we specifically were trying to avoid) almost 9 hours later. From there to DEN - CLT - GSP arriving Sunday morning. Because of this I had to contact the hotel and let them know that we weren't going to check-in until the next day, but I still ended up having to pay for Saturday night. Then, I had to cancel the rental car and make a new reservation to pick it up at GSP and return at CAE since the hotel was close to CAE, plus the return flight was through CAE. Also, wifi was an additional cost (which we didn't use because of this), the snacks were pitiful, and the seats were very narrow and uncomfortable. I have flown with JetBlue in the past, but on this occasion, last minute flights to South Carolina were prohibitively expensive. That being said, if I had known how bad the experience with American was going to be, I would have gladly paid literally double the price for the JetBlue tickets. And in the future, I will be flying exclusively with JetBlue no matter what the cost."
Cons: "flight has been cancelled, airline staff gave me hotel vouchers which the hotel would NOT honor, I went back and forth twice because those two hotels would not accomodate american airline passenger vouchers, I end up calling a friend to pick up at the airport she has to drive for an hour just to pick me up, I regret buying a ticket in american airline"
Pros: "There was enough space between the passengers and for my legs."
Cons: "To many layovers. The should arrange for more direct flights. Having less options but a reduce flight time will be best. That goes for all airlines."