I would like you let you know that my booking never confirmed, yet I was charged for the insurance fee and cannot get it back even though I have an email stating g that the booking didn’t confirm. I have been getting the run around.
Even though we checked in, checked bags, and went through security, I was told at the gate that I hadn’t checked in. I was pulled aside and had to verify my identity yet again. Otherwise, the flight was fine.
Everyone was very friendly. And helpful. I loved flying to la and back. Great flight
Quick boarding, efficient and pleasant crew. Wish they worked the mic better in the terminal to be understood more clearly.
The groups call was not clear or loud enough so a bit of confusion there. The plan sat on the axis way for over 35 minutes ( no fault of the pilot or the crew) but nevertheless a bit tiring. The crew were friendly and greeted us with smiles. Thank you for all that you do and put up with.
racist and disturbing flight attendants who profile, attack, and demean. i was on flight 1045 on january 31st 2025.
Liberia airport was a disaster -- as we were pretty close, they shut the runway and we were diverted. San Jose wouldn't accept us so we had to go all the way to San Salvador and refuel and wait. Crew itself communicated as best they could.
Terrible. Flight delayed 7 times. Lost a day of our vacation, loads of money and non-refundable activities. Can’t fly AA again.
The app is very bugy, did not work well. Other than that it was ok.
The flight was delayed an hour and it was not disclosed to the passengers until it was time to board. There was no in-flight WiFI available and such poor communication overall. Unfortunate that I was going to miss my connecting flight with poor communication on alternatives.
Except for the 28 minute delay leaving and the earlier reschedule to a later takeoff time the flight was good.
Loved the leg room and tvs screens on the seats and free WiFi. Wish the price was lower and could save by rebooking
No music app working: no economy meal on five hour flight; hour on tarmac at the end waiting for a gate. Flight itself was smooth and easy.
It took 1-1/2 hours to get our luggage after we landed. That to me is unacceptable
The flight was delayed for 4 hours. Once onboard the crew was wonderful.
Overall was excellent. Will definitely us JetBlue in the future.
Very well organized both boarding and deplaning. Very satisfied with the service I received.
I rate it is good we had a 4-hour travel delay at one point but JetBlue gave out food vouchers and travel points credits for another flight so they try to make up for it
Smooth boarding and friendly crew. Unfortunately as soon as we boarded the unit that provides air circulation failed. The pilot informed us and requested maintenance technicians to check it out. The plane became uncomfortably warm without any fresh air coming in. Plus the repair delayed our departure. I am glad the maintenance crew were able to fix the problem. I also was without use of my tv monitor for the first 1/3rd of the trip.
Flight was on time arrived at the destination 10min early they kept in touch via email
