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I liked the flight experience. I don't like the leg room.

They lived up to the Swiss reputation of excellent operation in all aspects. Zurich is a great place to make connections to other parts of Europe.

Well it was a 2h delay flight so that said it all. With very little if any information. Boarding took for ever with long waits at the terminal and then in the finger. To top it off and increase the delay we had to take a bus in Zurich. A trip to forget

Each flight we took was late with little or no updates or information.

Nothing special.. they could have provided something to eat without a charge

Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.

Flight attendant served beverage to everyone during meal service and forgot about me. Had to call her several times until she realized it. Not a good service for a business class flight

It was great. The attention, the fly was on time.

I was sweating the whole time for 9 hrs. There are no air nozzles above the seats

Our connecting flight to the US only had around a 25 minute layover! And our flight from Seville to Zürich was delayed! Had our flight from Zürich to Washington DC not been delayed we would have missed our flight to the US. We didn’t even know it was delayed until sprinting from the A terminal to the E terminal. Our flight from Seville landed in Seville 10 minutes after our the door was supposed to close for our flight from Zürich to the US. Not cool! Several other Swiss air passengers were in the same position as us, which I could tell bc we were all running for our lives in your airport. We booked a flight from Seville to Washington DC and the time between connecting flights was not enough and that’s not an acceptable position to put a traveler in. Especially one who spent over $1000 on their tickets.

Was a really good flight and so fast always try to get the first 5 road if you can

Almost as usual, half an hour take off dilay, on the other hand - the checked in baggage arrived as magic super quickly. By the way - why do you ask to rate the food and entertainment on flights without them? at least offer the option of "Not Relevant" or similar...

Not constantly changing the price DURING a booking. Felt like bait and switch.

All very smooth airside. Check-in counters were understaffed. The wait is too long. Only two, then three counters were open. Waiting time of 35 minutes is too long. Pls review your rota.

Very fast boarding. Crew members were super nice. I loved it!

My luggage got lost and until today there is no solution to the problem. It's still missing

Only food for sale. Did not even offer water. No entertainment

The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.

The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.

Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.

I don’t know why it’s called a discount airline when you pay a lot for the flight and the extras.

Average size person but felt like a sardine. Coffee was undrinkable. Threw it out.

It’s a no frills airline. You have to be careful about booking carryon baggage in advance because they will charge you an exorbitant amount at the airport. Bring your own food onboard. I don’t think the drinks are cheaper in the terminal. Seats are okay. No entertainment, no WiFi and no charging of devices onboard.

Transavia has started an aggressive program to charge for cabin baggage. Particularly at Schiphol the checkin staff behave like money hungry nazis to charge you 43 euros for a laptop bag as carryon. They didn’t realize I can speak Dutch and I could hear them cheering about the incentives they get for charging extra fees. To make things even more ridiculous, you can’t even store the bag in the overhead compartment because it is so full. It’s such a turnoff and makes traveling on this terrible discount airline even more miserable. To add there are no charging points or inflight entertainment on the plane. The flight crew are polite and courteous.

4h delay, lost luggage, no info whatsoever about anything that was going on. Lost connection bus to final destination. 2 babies beside me screaming the whole time with their mother being absolutely unapologetic. Worst experience ever

The flight was delayed one hour. Soon after, I got an email saying that the flight was moved for the next day at midnight, changing my entire plans at the destination. I went to the gate to see what was going on and they were actually boarding and in their last call! It was very confusing and stressful because I nearly miss the flight for the miscommunication.

Schiphol airport needs to get their stuff together. I had to wait one hour at the passport control for EU national ID members, not the international one that they were waiting for 4 hours, and the baggage claim had an other hour on top of delays. That is insane, trying to exit the airport, at this point just let me get my own bag from the luggage compartment.

Booked priority boarding but all passengers boarded at the same.

Flight delayed. Information was sent via SMS which was helpfull, but also misleading: First message indicated only a change of type of airplane. The second about a delay. No update on revised delay time later. No good follow-up on boarding time etc afterwards,

The luggage handling at arrival was extremely slow. The indication "first luggage on belt" was not correct at all. This is the second time it arrives to me and I will choose other carriers as a consequence.

Has always great flight. You get what you pay for.

3 hours delay, little communication, no refreshments provided despite legal requirements

Boarding was terrible. We were all cooped up in a small, claustrophobic space awaiting to be let out to walk to the plane. Very cramped and very uncomfortable.

Nothing unexpected considering it is a Ryanair flight. It does the job. Nothing above, at all.

They were extremely unprofessional and unhelpful at check in. They did not understand laws related to Spanish residents flying with family It was very discriminatory the way we were treated.

Good but both flights were delayed by nearly one hour making boarding tedious. We had to wait with no information

Flight details on public information screen were misleading and wrong.

On time and reasonably comfortable. These airlines need to find a way of sitting their passengers in queues whilst waiting to board

The flight departed and arrived on time. A member of the staff at the gate was awful. She asked me to get the duty free purchases out of the hand luggage to see if it would fit inside their box, which it did. It was the embarrassment in front of the other passengers and the hassle of getting my stuff out of the bag and back in again that was totally unnecessary. They try to squeeze every single euro they can get out of their passengers. The seats were uncomfortable with little space in between them. The flight was quite noisy with lots of announcements trying to sell food, drinks, gifts and souvenirs etc.

Everything went according to plan. Check in, boarding etc all were very efficient.